2. Meaning
To empower.
Empowerment the process of increasing the enabling
capacity of individuals or groups.
Empowerment is not enhancing power.
Increases confidence among individuals.
3. Definition
To invest people with authority
sharing varying degrees of power with lower-level employees
to better serve the customer.
4. Need of empowerment
Time to respond is much shorter today
First line employees must make many decisions
Great untapped potential
Control over their lives
Empowered people do not feel like victims
5. Ways of Employee Empowerment
Express confidence
Hold high expectations
In the decision making
Freedom and autonomy
Limit the use of coercive power
6. Benefits
Improved employer satisfaction
By being shared, organizational power can grow
Employees to perform better
Increases trust in the organization
7. Complications
Giving up control can be threatening to some managers
Managers may not want to share power with someone they look
down upon
Managers fear losing their own place and special privileges in the
system
8. Conclusion
Positive element in an organization
Depends on demands and circumstances
Develops self confidence and loyalty
