Lessons from lockdown Tuesday 8 September 2020 presented by Ian Cribbes and Vicki Griffiths with the content co created also by Tim Lyons and Sarah Coleman The link to the write up page and resources of this webinar: https://www.apm.org.uk/news/lessons-from-lockdown-webinar/

1. Lessons in lockdown
Tuesday 8 September 2020
APM People SIG

2. What are the lessons we can learn?

3. Ian Cribbes
Sarah Coleman
Vicki GriffithsTim Lyons

4. Series of opinion pieces – Not a Research project
• Introduction (Sarah Coleman)
• Collaboration (Ian Cribbes)
• Resilience (Tim Lyons)
• Innovation & Creativity (Vicki Griffiths)
• Risk and Decision Making (Sarah Coleman)
• The psychodynamics of being 'on the call’ (Tim Lyons)
• Influencing at a Distance (Dan Connors, Applied Influence Group)
• Behaviours and Mindsets (Wendy Shooter, Unicorn Consulting)
• Seeing opportunities in threats (Reyhaneh Kazemi, WiPM Iran)

5. Introducing
Lessons
from
Lockdown

6. Introducing Lessons from Lockdown
• The reflective practitioner during lockdown: insights, reflections,
experiences, opinion pieces
• Looking at the perspective of the individual and of the
organisation
• Series of articles from Lessons from Lockdown team,
representing P3M community and beyond
• Recognising the impact on P3 delivery; the degree of disruption
and challenge to existing ways of working
• Focusing on behaviours and competencies rather than
technology, process, structure:
• What skills, competences and behaviours do we need for the future?
• What can we take from the past to help plan our future? What do we want to
leave behind?
• What are the positives we can take from lockdown and apply for the future?
What are the negatives have we noticed and what can we learn from them?
• Thoughts on change models (Kubler-Ross, 2008; Kotter,1996)
• Published through the Major Projects Association:
www.majorprojects.org/mpa-blog/

7. Lessons in
Collaboration

8. Collaboration
‘working with another person or group in order to achieve or do something’

9. Results
Cooperation Clarity
Willingness Relationship
Laying aside one’s differences, breaking down of siloes, adopting an open-
minded approach, seeking the best solution.

10. Lessons in
Resilience

11. Resilience = returning to original shape or position after
deformation
• So what? Projects are about re-formation anyway (not deformation)
• How do we reinforce change effectively when working remotely?
• Norms of human contact are ‘deformed’ by social distancing;
• The ‘original shape’ may now be a new shape → Flexibility / Adaptability
• The market for services has changed
• Client downsizing;
• Assessing market shape/sectors, depth and duration, spending power;
• Voluntary networks – loss leaders, but build skills, contacts and sector savvy;
• The ‘neurology’ of the workplace and the organization / project
• Values and Beliefs – are they the same?
• Capabilities and Environment will certainly change in remote working
• Behaviours are the minefield! Stay sane, stay curious, stay polite!

12. Lessons in
Innovation &
Creativity

13. Necessity is the Mother of Invention
How can I
enable my
staff to work
from home?
How can my
business / project
adapt to the new
normal?
How can I maintain
project momentum
now that the team
are geographically
dispersed?
How can I continue to
supply goods and
services while
keeping people safe?
How can I bring my
offering online?
Can I change my
offering to
manufacture
essential supplies?

14. Necessity is the Mother of Invention
How can we maintain this spirit
of Innovation ?

15. Lessons on Risk
and Decision
Making

16. • Just how lucky are we feeling?
• Recognise degree of disruption and challenge to existing ways of working; also a stimulus and
prompt for renewal and recovery
• Increasing prominence on project data analytics, big data, benchmarking, AI, enterprise
information management:
o insights for timely, relevant, better decision-making
o decision intelligence (Pratt, 2019)
• Projects: accelerated, cancelled, rescheduled
• Time horizon: short-term blip or more fundamental change?
• Risk: how do we view risk?
o Organisations: Increased risk appetite, although not comfortable
o Organisations: accelerating through decisioning process
o Organisations: line-of-sight events and planning horizons shorter
o Organisational culture and attitude to risk
o Shorter-term tactical ‘keeping the show on the road’?
• Decisions:
o Individuals: ‘Zoom-fatigue’ impacting bandwidth to make a ‘good’ decision?
o Individuals: Time pressure means taking more risk?
o Organisations: Decisions taken now will be revisited in the ‘new normal’
• What else are we missing?
Clint Eastwood ‘Dirty Harry’. Warner Bros. Entertainment

17. The
psychodynamics
of being
'on the call’

18. Conferencing is not the same as meeting
• What is your weakest link?
• You cannot NOT communicate
• Emphasis
• Timing
• Positioning
• Levels Sequence
• Pause and freeze (visual full stop)
• Staying alert
• Watch like a hawk!
• Give space to the introverts
• Use chat sparingly
How you
will be
perceived?
Quality of
your
connection
Your audio
Your video
Your
message
This works
for you OR
another
person
Engaged or
disengaged?
Closed or
open?
Interested or
bored?
Agreeing or
disagreeing?
Looking up or
looking
down?
Look into my
eyes (not
around the
eyes!)

19. Lessons in
Influencing at
a Distance

20. Lessons in Influencing at a Distance
Dan & Emma gave an excellent presentation on the 5th
August
The link to this is on the APM web site
https://www.slideshare.net/assocpm/fears-desires-and-threats-in-changing-situations-webinar-5-
august-2020

21. Lessons in
Behaviours &
Mindsets

22. Lessons in Behaviours & Mindsets
Here Chartered Psychologist, Wendy Shooter explores the beneficial
behaviours that have emerged during lockdown with the P3M
community.
Wendy is running a webinar on the 14th Sept (13:00 – 14:00) on this topic
• This session is focussing on Lessons from Lockdown: Behaviours and Mindsets, where I will
share my research on the beneficial behaviours that have emerged in the project
community since lockdown.
If you are a member come along.
Employees of Corporate Partners and Affiliates please book here
https://lnkd.in/erHRrZC
Tricia Moon
#projectmanagement #behaviours #PM #mindsets #P3M
More details can be found on the Major
Projects site:
www.majorprojects.org/mpa-blog/

23. Seeing
opportunities
in threats

24. Seeing Opportunities in Threats
Here Reyhaneh Kazemi, founder of Women in Project
Management Iran and Project Management Advisor at the
OIEC Group, Iran, shares some of WiPMI members’
personal and individual experiences and explores three
particular opportunities that have emerged during this
time of threat and disruption.
More details can be found on the Major Projects site:
www.majorprojects.org/mpa-blog/

25. Lessons in Lockdown
Questions
APM People SIG