A presentation from Dr Lesley Trenner made to the APM Yorkshire and North Lincolnshire branch membership on 29th October, at Yorkshire Water's Esholt Hall learning centre in Bradford

1. APM October
Lesley Trenner
Change Coach
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2. }
What is coaching?
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Benefits of coaching
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Listening Exercise
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When to use a coaching approach
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Key Coaching techniques
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Breakouts
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Discussion, Q&A
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4. }
In 2s or 3s, please discuss e.g.
◦ I have received coaching and…
◦ I have coached others and…
◦ My definition is….
◦ Not really sure because…
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5. A thought-provoking and creative process that inspires people to
maximise their personal and professional potential*
◦ Executive/Leadership coaching – same but with focus on achieving
goals in the context of your organisation, business or institution
Coaching is part of career and personal development
◦ Be the best leader/PM you can be
◦ Solve problems, achieve your objectives, get results
◦ PM BOK
– A ‘sophisticated infrastructure’ may include development coaching
for the P3 management team
– ‘Leadership’ and ‘delegation’ – to develop team members
– Could also be included under ‘stakeholder management’?
*ICF definition
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6. Mentoring
Training
Consultancy
Counselling
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7. Leadership Coaching can help you to
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Be an inspirational leader
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Solve problems, improve your communication, manage risks
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Develop and support your team
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Build better relationships with key stakeholders
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8. ‘This has been the greatest gift the company ever gave
me. They can give you a bonus and you’ll just blow it
on something, but this is a gift that will stay with me.
When this started, my new boss was ready to fire me.
Now he’s promoted me’
‘Good business coaching is
so powerful that if it were
a drug they would make it
illegal’ (FT Guide to
Business Coaching)!
*CIPD survey 2011
‘The coaching experience
was low cost in terms of
my time and high benefit
in terms of results’!
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9. Estimates of
◦ Coaching translates into
Return on Investment*
◦ Doing translates into
◦ Impact can be
the business
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Improved productivity
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Increased quality
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Better customer service, reduced complaints
ü
Process improvement leading to cost reductions
*McGovern, Manchester Review 2001
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10. }
Improved leadership style
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Better decision making, prioritisation
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Improved relationship with sponsors and stakeholders
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Decreased stress, increased resilience
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Bring out the best in your team
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Increased job satisfaction for you, your team
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11. o
o
o
o
o
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Ethical framework
Agreeing the purpose of the
conversation
Encouraging someone to explore
options
Asking questions, not answering
them
Ending with actions, learnings and
next steps
Really listening, not interrupting
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12. Three levels of listening
1. Superficial listening
2. Pay attention to the content
3. Deep listening for the underlying meaning
In pairs – As and Bs
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A - take 2 minutes to talk about ‘myself as a leader’
B - try to listen at level 2 or 3. Just listen – no interrupting at all
B – tell A what you heard about the facts and what you picked up under the
surface
Swop after 5 minutes
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13. Manage/mentor/consult/train/coach?
◦ Talking to your senior sponsor about time vs cost vs quality
issues on your project
◦ Your vendor hasn’t delivered on time
◦ Sharing end of project lessons learned with your team
◦ Telling a new colleague how to use new risk management
software
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14. Manage
project targets and goals need to be met
Mentor
you’ve ‘been there and done that’ and can share
your expertise
Consult
you are asked for ideas, plans, solutions
Train
you have knowledge and skills to share
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15. Think of a problem you have on your project, programme or portfolio
that you’d be willing to talk about (or some other business issue)
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In pairs
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Person A coaches Person B for 10 minutes
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Then swop for 10 minutes
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Use the script provided in the handout to guide the conversation
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Listen carefully. Try to keep on track and not to provide solutions
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16. o
How did the exercise go, what did you learn?
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What will you do differently as a result of this session?
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Any questions?
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17. www.lesleytrenner-changecoach.co.uk
07919 880250
***Special APM offer***
First 2 people to mail me after this session saying you
want to subscribe to my newsletter will receive a free
Skype coaching session (worth up to £150)
lesley.trenner@btinternet.com
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