Marco Palmonari presentation at Assist Workshop 2016

1. Customer Care 2020

3. 3
“I never met anyone who loves to call a business”
“We think you should be able to just message a
business like you message a friend”

4. • Instant
• Interactive
• Proactive
• Personal
4
I chatbots
Fonte: Facebook 2016

5. 5

7. LEGACYSYSTEMS
NLP/NLU
BUSINESS
RULES
REPORTING & ANALITYCS
USER MODELING
CMS
CAMPAIGN
MANAGER
MULTICHANNEL AGENT CLIENT
APP/WEB
(VIRTUAL ASSISTANT)
MESSENGER
& M BOTS
WE CHAT
SMS
TELEGRAM
& T BOTS
CORE PLATFORM

12. our A.I. competences and experience
2009
2011
2013-14
2015
2016 +
SMS
Customer
service
Smart
Message
Text /voice
Virtual
Assistants
BOTS
and other AI
Enhancements
(Deep learning)
Text4Assist