Assma Ibrahim Abdelaty Resume

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A S M A A I B R A H I M
Hadaak El Maadi  Cairo, Egypt  +201007373392
asmaa.ibrahim1988@gmail.com
3rd June, 1988  Single  Muslim
Social
Skype: asmaa.okasha1
LinkedIn: httpswww.linkedin.com/in/assma-ibrahiem-b209461b/
Twitter: //https://twitter.com/Asmaa1988/following
Admin Assistant to General Manager
An Innovative thinker, resourceful, dynamic and proactive Multi-Tasking Admin assistant with +8 years'
diverse experience in overall office management & hospitality industry, reliable and efficient, supporting
managers and executives in high paced environments. Diversified skills include client relations, human
resources, Training, project management, and administrative support & goal setting abilities combined with
superior leadership, team building, communication, interpersonal, presentation skills and Excellent phone and
digital communication skills.
Expertise includes:
Team Building and supervision
Policies understanding and implementation
Staff meetings and coordination
Education
 2002-09 2005-07 Maadi Secondary School, Secondary School, Very Good
 2005-09 2009-07 BA, Faculty of Tourism & Hotels, Tourism Studies, Ticketing & Aviation,
Helwan University, Very Good
 2014-09 2018-01 BA, Faculty of Law, Cairo University

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Key Skills
 Strong communication &
interpersonal skills
 Teambuilding & Supervision
 Staff Development & Training
 Networking Skills
 People Oriented
 Good administrative and IT skills
 Leadership
 Highly organized
 Pre – Opening Experience
 Trust worthy
 Interfacing Effectively with Diverse
Personalities
 Recruiting
 Onboarding
 Scheduling
 Digital
Marketing &
Social Media
Experience
Admin Assistant to General Manager - Marriott Mena House Cairo Hotel 2018-02 - present
Admin Assistant to General Manager
 Am working closely with senior managerial or directorial staff to provide administrative
Support, usually on a One-to-one basis, Otherwise help managers to make the best use of
Their time by dealing with secretarial and administrative tasks.
 I have extensive knowledge of the organization. Knowing who key personnel are (Both
External and internal) and understand the organization's aims and objectives.
 I act as the General Manager's point of contact with people from both inside and outside the
organization. Tasks are likely to include:
 Devising and maintaining office systems, including data management and filing;
 Arranging travel, visas and accommodation
 Screening phone calls, inquiries and requests, and handling them when appropriate;
 Meeting and greeting visitors at all levels of seniority.
 Organizing and maintaining diaries and making appointments;
 Do all the secretarial work themselves
 Dealing with incoming email, faxes and post, often corresponding on behalf of the manager;
 Carrying out background research and presenting findings.
 Producing documents, briefing papers, reports, presentations and memos
 Organizing and attending meetings and ensuring the manager is well prepared for meetings;
 liaising with clients, suppliers and other staff, In addition to supporting managers, their team and
departments
 Daily Organization of the General Manager’s Agenda
 Screening of Emails and Phone Calls
 Play cooperative role between departments and to be a communication tool to make them reachable
 Responsible for Calendar Management, Expense Reports and Events Planning
 Management of all scheduling and organizing Travel and itineraries
 Management of multiple Household supportive staff
 Prepare correspondence reports and presentation
 Booking of celebrities for special events
 Attending events meetings on the chairman’s behalf.

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 Dealing and handling (Guest Voices) on Marriott System "Guest Comment Analysis report" along
with listing of employees who are recognized by the guests, otherwise the Guest Comment Forms.
 Translation of outreach material and documents related to the office including all the
Departments and letters related to owing company (EGOTH) in Egypt and Marriott International
(Head Office) in Dubai.
 Beside to my own personal workload and responsibilities. an additional duties may include:
 Carrying out specific projects and research
 Taking on some of the manager's responsibilities and working more closely with Management
 Deputing for the manager, making decisions and delegating work to others in the manager's absence;
being involved in decision-making processes.
 Communication with media and coordinating chairman’s public performance
 Attending the following meetings (Translation for all minutes of meeting) :
o Rap Sessions (one to one meeting) for each department
o EXCOM Meeting (Executive Committee Meeting)
o Regional sales & Marketing Meeting
Admin assistant to General Manager - Mena House Hotel 2013-01 - 2018-01
 I was assigned to be Project Manager’ Assistant during the per-opening period (2016 /2017) beside my
duties at GM’office,otherwise I wasthe personin charge ofthe preparation,coordination and training
of the new loss prevention team
 Have the following assignments :
Maintain office services:
 Monitor and record long and short distance phone calls
 Control projects correspondences and meetings
 Manage all the process of store activities, such as requisitions, issue materials, tool
 Liaise with other agencies, organizations and groups pertaining to the projects
 Maintain office equipment
 Handling all travel arrangements ( internal and external)
 Translation for all letter, memos, faxes
 Producing documents, briefing papers, reports, presentations and memos
Maintain office records:-
 Design filing systems
 Ensure filing systems are maintained and up to date
 Define procedures for record retention
 Ensure protection and security of files and records
 Ensure effective transfer of files and records
 Transfer and dispose records according to retention schedules and policies
 Ensure personnel files are up to date and secure
Maintain office efficiency:
 Maintain and replenish inventory
 Check stock to determine inventory levels
 Anticipate needed supplies
 Verify receipt of supply
Marketing role
 Successfully assist the marketing team with various tasks such as collateral development, customer
satisfaction analysis, sales programs, product development and service programs. within multitask ,
strong communication skills and business knowledge. Marketing and sales awareness and experience,

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professional to assist with and deliver marketing information in a timely manner on behalf of the
marketing department mad the Management Company.
Contracts:
 Coordinator with finance department and owning company and responsible for contracts made with
customers, and partners, as well as documenting and agreeing on any changes that may arise during
Its implementation or execution.
Monthly reports Awareness:
 President monthly report
 Guest Comment Analysis report along with listing of employees who are recognized by the guests in
the Guest Comment Forms.
 Cristal reports
 Sales monthly and annual reports
 Budget report
 Profit & Loss report
 Daily Revenue report
HR Assistant - Human Resources Department
Mena House Oberoi Hotel,
2012-04 - 2012-12
 Have the following assignments:
 Substantiates applicants' skills by administering and scoring tests.
 Schedules examinations by coordinating appointments.
 Welcomes new employees to the organization by conducting orientation.
 Provides payroll information by collecting time and attendance records.
 Submits employee data reports by assembling, preparing, and analyzing data.
 Maintains employee information by entering and updating employment and status change data.
 Provides secretarial support by entering, formatting, and printing information; Organizing work;
Answering the telephone; Relaying messages; Maintaining equipment and supplies.
 Maintains employee confidence and protects operations by keeping human resource information
confidential.
 Maintains quality service by following organization standards.
 Maintains technical knowledge by attending educational workshops; Reviewing publications.
 Contributes to team effort by accomplishing related results as needed.
Customer Service Agent - Communications Department
Mena House Oberoi Hotel
2010-04 - 2012-03
 Tasks are likely to include:
 Screening phone calls, inquiries and guest requests, and handling them and follow up till
 guest satisfaction
 Keep telephone operator equipment (switchboards, faxes, photocopier, etc.) in excellent functional
condition at all times.
 Monitor, Control and ensure consistent proper communication of emergency situations to the hotel
department heads.
 Ensure that services provided are in harmony with our Oberoi core values.

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 Ensure smooth and clear communication between Operator and the rest of the hotel.
 Maintain and share monthly updated extensions list.
 Be aware of the hotel Fire and Emergency procedures.
 Ensure desk is at all times equipped with functional equipment and stocked with enough stationary and
collateral, forms and order them in a timely manner.
 Have a very strong knowledge about hotel features, facilities, services and daily happenings’.
 Maintain an accurate wakeup call sheet and To handle wake up calls with efficiency and according to the
Sheraton Brand Standards
 Assist the hotel revenue by selling the hotel rooms and outlets by taking the overflow calls and/or replace
rooms and F&B reservation associates whenever not available.
 Have sufficient information about local surrounding areas to able to provide guests with choices and/or
alternatives when requesting for assistance.
 Build positive, effective and on brand relationships with internal and external customers.
 I was assigned to be a departmental Trainer at Communications Department then assigned as a Training
Coordinator at Rooms Division Department
Volunteer Work
UN WOMEN Edit-a-thon "Her Story" - Senior facilitator & trainer 2016-01 - present
 United Nations Women Edit-a-thon "Her Story" is a global project and Edit-a-Thon that will
Be held on 2016 International Youth Day (August 12th, 2016). This event is organized by
Wikipedia community, supported by United Nations Women, which aim to promote Wikipedia
content on gender gap.
 As a trainer and organizer at Her Story project, I train new volunteers from females and males to
produce and edit articles about females and gender equality, this knowledge produced will be
focusing on recognizing the contribution of female leaders and especially young women, produce
articles about the concepts of gender equality and its champions, And offer a youth friendly
content about the Sustainable Development Goals (SDGs).
SAFARNI, Captain & Facilitator 2015-09- present
 Safarni is an intercultural children’s workshop that teaches children about other countries and cultures
by providing them with the opportunity to meet, eat, sing, and dance with People from all around the
world.
 We have developed a program that brings the travel experience to children who do not have the
opportunity to travel. We do this by facilitating events that allow children to meet and immerse
themselves in different countries and cultures, without ever having to leave their neighborhoods.
 Myrole as a captain &facilitator consists ofleading children during workshopsand performing Safarni'
stations as well as facilitate Safarni' workshops
 Safarni EGYPT Wins Second Place in UN Award ( the United Nations Alliance of Civilizations
(UNAOC) and BMW Group for the Intercultural Innovation Award December,2017)

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Helwan University, Faculty of Tourism & Hotels –
President of Students Union
2007-09 - 2009-06
 I was a Leaderand supervisor on all matters pertaining to student activities, including societies, student
media, fundraising, and volunteering.
 I had the general responsibility for coordinating the activities of the Student Union and for directing
and overseeing the publicizing of the affairs of the Students.
Helwan University, Faculty of Tourism & Hotels –
President of painting department, Theater and event organizer
2005-09 - 2006-12
 The two former deans of my faculty Dr. Ali Omar and Dr. Magued Negm assigned me in many
missions to represent my Faculty in conferences and official celebrations Helwan University
 I was assigned with other carefully selected students from my faculty to be ushers for the Presidential
events and important conferences
Training & Courses
 2017-05 2017-05 Data cleaning & Info graphic course
 2016-07 2016-07 Arts and roots of e-tourism course (1) - Arab Organization for Tourism
 2012-08 2012-12 The Essential Internet Marketing Course for Beginners & intermediate "Arab
Tourism & Marketing Council" 12/2012.
 2012-02 2012-05 Mena House Hotel – Business Center (Training Exposure)
 2011 2011 The Essential Marketing & Sales Course for Beginners - WUDMAC Company
“Worldwide Union for Digital Marketing & Consulting”
 2010 2011 Trainer &Executive Secretary at WUDMAC Company“WorldwideUnionforDigital
Marketing & Consulting”
 2009-02 2009-02 Front Office Development Skills course - American Hotel & Lodging
Educational Institute
 2008-12 2008-12 The First International Tourism Online Marketing Conference - EUOTI - Arab
Tourism Organization
 2007 2008 Aber Crombie & Kent Egypt Company for Tourism - Administration & Operations
 2006 2007 Misr Travel Company for Tourism – Italian Department ¬ Operation Department
 2005 2006 Egyptian General Company for Tourism & Hotels (EGOTH) for Hotel Management
- Office Management & Administration

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Technical Skills
 Have a good accurate typing speed
 Have excellent English-language skills both verbal and written
 Capable of working under pressure and meet deadlines as scheduled with quality in work
 Appointment Setting
 Capable of taking care of customer service activities
I.T Knowledge
 Microsoft Office tools : Microsoft Word, Outlook, Excel, Access, PowerPoint and usage of Internet
Explorer,
 Data cleaning & Info-graphic knowledge
 MGS (Marriott Global System),
 Oasis system (Payroll & Attendance),
 Online Purchase.
Languages
Arabic: Mother Tongue
English: Fluent
Interests
 Playing Yoga (Hatha, Ashtanga, Hot Yoga)
 Traveling
 Running
 Painting & Handcrafts, Quick Draw
References
 Available UponRequest