Service design is changing, but how? here's some ideas from a talk I gave at the Institute for Government to Chief Executives of London Local Authorities.
7. User
Innovation:
New grass
roots solutions
developed
by people
Collaborative
innovation
co-design and
co-delivery of
new solutions
with people
Centralised
Innovation:
professionals
designing new
solutions for
people
Public realm
Professional
realm
50. Thanks toâŚ
Nesta / LGA Creative Councils programme
Dott Cornwall partners: Design Council, Cornwall Council, Technology
Strategy Board, University College Falmouth
Some images from Flickr
Social and Service Design teams:
Sea Communications
Think Public
Something from Us
Leap Design for Change
Cognitive Media
Two
Boex
Cornwall Design
* Views in this presentation my own based on experience in Dott Cornwall and Cornwall
Council developing Thinking Room & Shaped by Us @shapecornwall @thinking_room
Hinweis der Redaktion
Localism? VfMIs this âsmall but perfectly formedâ state governmentâ right for a public document? Is a âstrategic engine for cornwall, commissioning excellent services on behalf of cornwall. Facilitation, lobbying on behalf ofâŚ
âDesign forâTop down dependency cuture
Diffused, interdependencyWhy is this important? To scale massively our ability to create change
Reputation â I have confidence in this brandParticipation â I want to be part of this brandRelevance â The brand has meaning to meNetworkTrust â I trust others in the networkCommunity â the network community is vibrant and activePrivacy â My personal information is protectedExperienceEase - My experience was easyValue â my experience was good valueRecommend â I would recommend this offering based on my experience