Stop training your end users
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It's time to migrate again. Don't repeat the same mistakes as the last migration. Training SharePoint end users is a waste of time - theirs and yours! Instead, boost adoption and support users by providing continuous support and on-demand help they need when and where they need it most while performing their tasks.
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Stop training your end users
- 1. Our award-winning VisualSP Help System enables sustainable SharePoint and Office 365 adoption! In-context Help/Training for end users
- 2. Our award-winning VisualSP Help System enables sustainable SharePoint and Office 365 adoption! Stop training your end users! Instead, help them whey they need it most to get their job done
- 3. Our award-winning VisualSP Help System enables sustainable SharePoint and Office 365 adoption! About me - Asif Rehmani Trainer Founder and CEO VisualSP Chicago, USA Contact: @asifrehmani asif@visualsp.com www.VisualSP.com Author Trainer & ConsultantMicrosoft MVPConference Speaker Ignite TechEd SPTechCon SP Connections SP Fest Dev Intersection And many more⊠Since 2007
- 4. Our award-winning VisualSP Help System enables sustainable SharePoint and Office 365 adoption! Training your end users is a waste of time
- 5. Our award-winning VisualSP Help System enables sustainable SharePoint and Office 365 adoption! The story of an end user training class in Chicago
- 6. Our award-winning VisualSP Help System enables sustainable SharePoint and Office 365 adoption!
- 7. Our award-winning VisualSP Help System enables sustainable SharePoint and Office 365 adoption! The Best way to perform knowledge transfer (feature available with SharePoint 2030 !)
- 8. Share Conference | 8 Users cannot be made to do things they donât want to do
- 9. Our award-winning VisualSP Help System enables sustainable SharePoint and Office 365 adoption!
- 10. Our award-winning VisualSP Help System enables sustainable SharePoint and Office 365 adoption! Focus on Context not only Content Access to lots of content is not a challenge anymore. The new challenge is a lack of context.
- 11. Our award-winning VisualSP Help System enables sustainable SharePoint and Office 365 adoption! Deliver Just-In-Time Learning to users Treat Adoption as a Service and not as a Project
- 12. Our award-winning VisualSP Help System enables sustainable SharePoint and Office 365 adoption! Serving hundreds of organizations. Including many in US Govt Additional list of CustomersâŠ
- 13. Our award-winning VisualSP Help System enables sustainable SharePoint and Office 365 adoption! VisualSP is deployed globally
- 14. Our award-winning VisualSP Help System enables sustainable SharePoint and Office 365 adoption! VisualSP customers have experienced: More than a 31% increase in user adoption Reduction of support calls by more than 24%
- 15. Our award-winning VisualSP Help System enables sustainable SharePoint and Office 365 adoption! Example of Just-in-Time/In Context Delivery
- 16. Our award-winning VisualSP Help System enables sustainable SharePoint and Office 365 adoption! Scenario # 1 We need a plug ân play solution to provide the base SharePoint & Office 365 help to our end users
- 17. Our award-winning VisualSP Help System enables sustainable SharePoint and Office 365 adoption! So the Big Question: How do we bring Help to users when and where they need it?
- 18. Our award-winning VisualSP Help System enables sustainable SharePoint and Office 365 adoption! Demo In-context, on-demand library of micro-training materials ï Walk-Thrus ï Videos (2 mins or less) ï Tip sheets ï Annotated screenshots
- 19. Our award-winning VisualSP Help System enables sustainable SharePoint and Office 365 adoption! "Iâm such a big fan of the VisualSP Help System because it brings training to people when and where they need it. The advantage of VisualSP is that it delivers just the right amount of training to you â just when you need to learn somethingâ - Susan Hanley, MVP, Susan Hanley, LLC SharePoint 2013 Founded 2005 About VisualSP Headquarters Chicago, IL Users > 1,500,000 Ent Customers > 200 SharePoint OnlineSharePoint 2016 "VisualSP has really got this idea nailed and has taken the extraordinary library of video snippets of SharePoint training and added them as a ribbon tab, in-context." - Dan Holme Director of SharePoint, Microsoft
- 20. Our award-winning VisualSP Help System enables sustainable SharePoint and Office 365 adoption! All Browsers and OSâs supported!
- 21. Our award-winning VisualSP Help System enables sustainable SharePoint and Office 365 adoption! Analyzing the usage of VisualSP is easy
- 22. Our award-winning VisualSP Help System enables sustainable SharePoint and Office 365 adoption! Scenario # 2 I want to be able to walk users thru our business processes so they understand our governance and policies
- 23. Our award-winning VisualSP Help System enables sustainable SharePoint and Office 365 adoption! A Walk-Thru on LinkedIn
- 24. Our award-winning VisualSP Help System enables sustainable SharePoint and Office 365 adoption! Demo You (or we) can create and add your own Walk-Thrus * No code required
- 25. Our award-winning VisualSP Help System enables sustainable SharePoint and Office 365 adoption! Scenario # 3 I want our help desk to be able to remotely support our users
- 26. Our award-winning VisualSP Help System enables sustainable SharePoint and Office 365 adoption! Demo Send a contextual link to a Help item https://support.visualsp.com/knowledge-base/sharing-help-items/
- 27. Our award-winning VisualSP Help System enables sustainable SharePoint and Office 365 adoption! Scenario # 4 Just-in-time Governance
- 28. Our award-winning VisualSP Help System enables sustainable SharePoint and Office 365 adoption! Policy Communication Showing Governance policies where needed â targeted messaging
- 29. Our award-winning VisualSP Help System enables sustainable SharePoint and Office 365 adoption! User Adoption as a Service (UAaaS) Framework of simple services designed to actually be helpful to the admin team and to end users Delivered by an expert who can actually talk to real people Simple, proven formula that boosts adoption rates (as proven at Visa corporation)
- 30. Our award-winning VisualSP Help System enables sustainable SharePoint and Office 365 adoption! UAaaS components Weekly Office Hours sessions Monthly webinars tailored to the organizationâs governance, goals, and needs Supplemental help for adoption-related activities (governance policies, creating custom help items, tip campaigns, tech evangelism, community building)
- 31. Our award-winning VisualSP Help System enables sustainable SharePoint and Office 365 adoption! Call to Action Get started with a Free, Full Featured 30-day trial: http://bit.ly/visualsptrial Get a private demo setup for your team: info@visualsp.com Thank You!
- 32. Our award-winning VisualSP Help System enables sustainable SharePoint and Office 365 adoption! VisualSPâs focus We focus on helping end users with organizational change Our focus is on the Individuals â end users donât want to be âtrainedâ WIIFM (Whatâs In It For Me) VisualSP helps end users with: Ability to help them perform their tasks Reinforcement so they donât revert to old practices
- 33. Our award-winning VisualSP Help System enables sustainable SharePoint and Office 365 adoption! SharePoint and Office 365 built-in Help has not been helpful to our customersâ end users
Hinweis der Redaktion
- User interactive guides providing contextual help to users.
- https://www.linkedin.com/pulse/thing-sharepoint-end-user-asif-rehmani/
- https://en.wikipedia.org/wiki/Forgetting_curve
- Users cannot be made to do things they donât want to do⊠Unless you want to take extreme measures
- https://trainingindustry.com/wiki/the-702010-model-for-learning-and-development/
- As you know, VisualSP has produced hundreds of Videos ourselves in the past. Videos by themselves are just not enough. Context to get to those videos when needed is Super important.
- Too much content is available these days.
- Gathered data from our customers. Mentions of adoption experts like Susan Hanley and Dux Raymond Sy
- Thoroughly training SharePoint end users is a waste of time. Just in time help: end users are not motivated to look elsewhere â so bring them help where they are End users usually resort to calling support immediately or giving up rather than searching for Help There are good as well as bad practices that exist in the SharePoint world. Ask yourself this: Do you want users to follow blindly the advice they find on the internet? End users as well as SharePoint admins can all make mistakes. End users: creating subsites instead of pages Admins: creating site collections underneath Central Admin Provide SharePoint users the help they need when and where they need it â right within the SharePoint interface The less clicks the better Donât overwhelm the users with too much info. Provide them with in-work performance support We tried the long articles and the long videos⊠doesnât work at all for end users!
- Compliments of: Susan Hanley
- No one has the micro training content (videos, quick reference cards, annotated screenshots, walk-thrus) and the type of delivery that VisualSP has - the way we deliver performance support
- Who we are where weâre going and why
- An understanding of how much itâs being used. Which items being used and not used. Who is using it. Demo it.
- VisualSP uses the same proven walk-thru interfaces that LinkedIn uses
- Create two Walk-Thrus. One in SharePoint, other in OneDrive Make sure to mention Auto Show on load. Show Walk-Thrus on the Issue Tracking new item form
- Customize to your business needs
- A help desk person or a colleague can easily help others by providing them a link to a help item which helps the end user in-context to their environment.
- Customize to your business needs
- Best practices contextual communication. Governance and policies need to be conveyed properly and at the right time. We created this delivery mechanism for a customer to convey their announcements and policies to their users at the moment-of-interaction with their systems. Ex: https://support.visualsp.com/knowledge-base/display-new-policy-or-feature-automatically-when-a-user-visits-a-page/
- UAaaS is a program developed exclusively by VisualSP to help our customers
- UAaaS helps client make a strategic shift in thinking about supporting theirs users instead of their platforms
- Onboard help in SharePoint is minimal. SharePoint content is available from the Microsoft Office help system shared by all Office components. Search within the help content is rudimentary, the available content about SharePoint is basic, and there is no straightforward facility for updating it or adding custom content to it.