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Vietnam retail store (modern trade) trend 2020
Asia Plus Inc.
Overview
Vietnam’s retail store landscape has changed
drastically. Although there are more modern trade
stores, we see the turmoil as some increased
their store numbers while others face
restructurings. This report illustrate the number of
stores counted from the information at each
website.
The store counting is as of March, 2020.
• The store numbers in the report are based on the desktop research.
• Some new stores are added in 2020. In those cases, we did not include
those stores in 2018/ 2019/2020 comparison.
• 2018 data is as of April, 2019 data is as of April
• The numbers can be affected by the COVID-19 pademic
Retail news in 2019 - 2020
Store expansion of Mobile World group
The Gioi Di Dong, Dien may Xanh, Bach hoa Xanh, all under Mobile World
Investment Joint stock comany has expanded its stores nation-wide
512
1214
2019 2020
Bach hoa Xanh
* 2019 data was collected in April 2019
798
1026
2019 2020
Dien may Xanh
1817
1929
2019 2020
The Gioi Di Dong
2019-2020: New launches / expansions
Uniqlo opened its first store in
Vietnam in 2019. Now Japanese
retail giant has the shops both in
HCM and Hanoi
GG25, Korean CVS chain, has
started its franchisees. They aim
at opening 2500 stores
nationwide in 10 years.
2019-2020: Restructuring / Exit
Vietnam restaurant chain Mon
Hue, along with sister chains
such as Pho Ong Hung and 99
houses of Pho, has closed down
Vingroup announced the reorganization plan that
include Vingroup and VinEco to be taken over by
Masan group. Masan will close 100-300
Vinmart+ while opening 10-30 new Vinmart.
It also announced the shutdown of VinPro, their
electronic chain business.
Modern trade store trend (2020, March)
86 90 91
63 73 49
143
173
156
292
336
296
2018 2019 2020
HCM HN Others Total
Name HCM HN Others Total
AEON Citimart 18 2 4 24
BigC 9 6 20 35
CoopMart 44 6 78 128
Emart 1 0 0 1
FiviMart 0 0 0 0
Lanchi Mart 0 12 13 25
Mega Market 3 3 13 19
Sakuko 3 15 15 33
Satra Mart 1 0 0 1
VinMart 16 20 28 64
Total 95 64 171 330
Supermarket
*The above graph figure does not include: Sakuko (added 2019), Satra (added in 2020)
Number of supermarket has decreased by 12% because Vinmart have closed
some stores
1100
1443 1546
467
620
877
133
432
1549
1700
2495
3972
2018 2019 2020
HCM HN Others Total
Name HCM HN Others Total
7 Eleven 33 0 0 33
Bach Hoa Xanh 463 0 751 1214
B's Mart 109 0 0 109
Cheers 39 0 3 42
Circle K 212 154 26 392
Family Mart 126 0 21 147
GS25 54 0 0 54
Mini Stop 139 0 2 141
Satrafoods 183 0 0 183
Vinmart+ 652 723 1495 2870
Zakkamart 38 0 5 43
Total 2048 877 2303 5228
Convenient store / Mini super
*The above graph figure does not include: Bach Hoa Xanh (added this in 2019), Cheers (added 2020)
Number of convenient storre has increased by 60% because the increase of
Vinmart+ in sub-areas
26 27 26
11 14 16
41
55
65
78
96
107
2018 2019 2020
HCM HN Others Total
Name HCM HN Others Total
Vincom 13 10 54 77
AEON Mall 2 2 1 5
Crescent Mall 1 0 0 1
Diamond 1 0 0 1
LotteMart 4 3 8 15
Parkson 2 0 2 4
Robins 1 1 0 2
Takashimaya 1 0 0 1
VivoCity 1 0 0 1
Total 26 16 65 107
Department store
Number of department store has increased by 11% compared with 2018
Name HCM HN Others Total
Daiso 5 1 0 6
Hachi Hachi 5 0 0 5
Ilahui 6 1 27 34
Komonoya 6 3 1 10
Minigood 15 0 0 15
Miniso 15 16 16 47
Moji 5 6 0 11
Mumuso 12 5 20 37
Usupso 1 0 0 1
Yoyoso 1 0 3 4
Total 71 32 67 170
Mini store
Mini store has increased slightly between 2018 and 2020
73 76 71
33 31 32
47
56 67
153
163
170
2018 2019 2020
HCM HN Others Total
259
358
463
13
26
43
68
108
173
340
492
679
2018 2019 2020
HCM HN Others Total
Drug store
Number of drug store has increased by 38% thanks to Pharmacity and Long
Chau
Name HCM HN Others Total
An Khang Pharmacy 20 0 0 20
ECO pharma 10 0 0 10
Guardian 74 19 7 100
Long Chau 51 3 35 89
Medicare 24 4 57 85
Phano Pharmacy 41 0 21 62
Pharmacity 224 16 53 293
SK Pharmacy 12 0 0 12
Total 463 43 173 679
Electric chain
Number of electric chain has increased by 11% thanks to the increase of Dien
may xanh and The gioi di dong
Name HCM HN Others Total
Cho Lon 19 0 52 71
Dien may xanh 116 83 827 1026
Nguyen Kim 19 9 42 70
Pico 0 13 15 28
The gioi di dong 265 138 1526 1929
Thien Hoa 12 0 5 17
Tran Anh 0 0 0 0
VinPro 0 0 0 0
Total 431 243 2467 3141
346 371 431
238 263 243
2043
2207
2467
2627
2841
3141
2018 2019 2020
HCM HN Others Total
Fashion apparel chain (1)
Number of fashion apparel chain decreased slightly
* The above graph figure excludes Viet Tien, K & K Fashion, An Phuoc, Hoang Phuc, YaMe (added in 2019), Uniqlo (added in 2020)
Name HCM HN Others Total
An Phuoc 51 22 74 147
Biti's 33 18 144 195
Blue exchange 49 17 259 325
Canifa 11 32 81 124
Converse 21 15 32 68
Couple TX 20 4 25 49
Elise 19 19 68 106
G2000 13 8 5 26
H&M 4 4 1 9
HNOSS 19 0 6 25
Hoang Phuc 19 15 23 57
IVY Moda 8 23 46 77
Juno 35 9 43 87
K&K Fashion 10 0 3 13
Kelly Bui 3 6 1 10
Lacoste 7 5 0 12
Levi's 14 9 10 33
360 397 393
205 214 208
789
902 904
1354
1513 1505
2018 2019 2020
HCM HN Others Total
Fashion apparel chain (2)
* The above graph figure excludes Viet Tien, K & K Fashion, An Phuoc, Hoang Phuc, YaMe (added in 2019), Uniqlo (added in 2020)
Name HCM HN Others Total
Lime Orange 12 0 9 21
Mango 6 7 1 14
MARC 14 1 8 23
NEM 12 19 56 87
Ninomaxx 18 4 44 66
Old Navy 2 1 0 3
PT2000 11 3 7 21
Puma 3 0 0 3
Sea Collection 6 0 1 7
Uniqlo 1 1 0 2
Vascara 39 0 49 88
Viet Tien 81 60 326 467
Vina Giày 13 3 8 24
Yame 15 0 21 36
Zara 1 1 0 2
Total 570 306 1351 2227
360 397 393
205 214 208
789
902 904
1354
1513 1505
2018 2019 2020
HCM HN Others Total
Number of fashion apparel chain decreased slightly
298
440 496
116
159
120
94
159
268
508
758
884
2018 2019 2020
HCM HN Others Total
Name HCM HN Others Total
Aha coffee 2 62 12 76
Cong Caphe 18 32 13 63
Cheese Coffee 10 0 0 10
Effoc 13 0 4 17
Highland 120 14 177 311
Passio 65 0 4 69
Phuc Long 45 6 9 60
Starbucks 35 21 7 63
The Coffee Bean and Tea Leaf 9 1 0 10
The Coffee Factory 14 0 0 14
The Coffee House 87 31 34 152
Thuc Coffee 9 0 0 9
Trung Nguyen 66 11 16 93
Urban Station Coffee 24 4 4 32
Wayne's Coffee 10 4 0 14
Total 527 186 280 993
Number of coffee chain store has increased by 17% thanks to the increase in
HCM City and sub-areas
*The above graph figure excludes Thuc Coffee, Aha Coffee, Wayne’s Coffee (added in 2019), Cheese Coffee (added in 2020)
Coffee chain store
Number of milk tea chain store has decreased in key cities but increased in
sub-areas
*The above graph figure excludes Hoa Huong Duong, Comebuy, Toocha, Sharetea (added 2019), Tiger Sugar (added 2020)
189
259
226
55
73
63
81
65
124325
397
413
2018 2019 2020
HCM HN Others Total
Name HCM HN Others Total
Bobapop 66 16 62 144
Cha Go 1 10 12 23
Chamichi 6 0 3 9
Coco fresh tea & juice 0 3 0 3
Comebuy 7 0 1 8
Gong Cha 25 4 19 48
Heekaa 3 4 4 11
Hoa Huong Duong 10 0 0 10
Hot & Cold 29 0 1 30
Milk tea chain store (1)
Name HCM HN Others Total
Koi Thé 23 3 2 28
Lavida 15 0 0 15
R&B Tea 12 0 4 16
Royal Tea Viet Nam 11 9 10 30
Sharetea 4 5 4 13
Ten Ren 0 0 0 0
Tiger Sugar 15 15 4 34
The Alley 25 14 4 43
Toocha 11 0 4 15
Uncle Tea 10 0 3 13
Total 273 83 137 493
189
259
226
55
73
63
81
65
124325
397
413
2018 2019 2020
HCM HN Others Total
*The above graph figure excludes Hoa Huong Duong, Comebuy, Toocha, Sharetea (added 2019), Tiger Sugar (added 2020)
Number of milk tea chain store has decreased in key cities but increased in
sub-areas
Milk tea chain store (2)
Number of food chain store has decreased by 16% in comparison with 2018
because Mon Hue and Pho Hung shut down
400 453
370
189
222
173
268
332
306
857
1007
849
2018 2019 2020
HCM HN Others Total
Name HCM HN Others Total
37 street 2 1 0 3
Al Fresco’s 10 15 7 32
Ashima 5 5 0 10
Ba Con Cuu 1 0 0 1
BukBuk 1 5 3 9
Burger King 6 3 0 9
Capricciosa 1 3 0 4
Cowboy Jack's 2 7 2 11
Daruma 0 5 0 5
Dolpansam 2 1 1 4
Domino's Pizza 27 7 0 34
GogiHouse 36 28 49 113
Hokkaido Baked Cheese Tart 9 5 2 16
Hotpot Story 21 11 9 41
Hutong 7 8 8 23
Isushi 3 5 0 8
Food chain store (1)
*The above graph figure does not include: Hotpot Story, Tasaki BBQ, Sushi Kei. Burger King, Domino's Pizza, Pizza Hut, Hokkaido Baked Cheese , Ashima, Hutong, Ba Con Cuu, Papaxốt, Manwah,
Kpub, Shogun, Isushi, Daruma, Capricciosa, Osaka Ohsho, Vuvuzela, BukBuk, Cowboy Jack's, 37 street, Khao Lao, Dolpansam, Yaki - Chang dung nuong (added in 2019), Al Fresco’s, Pizza4P’s,
Pizza Inn, The Pizza Company (added in 2020)
Food chain store (2)
Name HCM HN Others Total
Jolibee 17 5 93 115
KFC 45 24 25 94
Khao Lao 8 10 1 19
Kichi-Kichi 36 13 37 86
King BBQ 38 24 37 99
Kpub 5 4 3 12
Lotteria 62 38 51 151
Manwah 8 6 13 27
Marukame Udon 7 0 1 8
Mcdonald 18 5 0 23
Mon Hue 0 0 0 0
Osaka Ohsho 4 0 0 4
Papaxốt 9 0 0 9
Pizza4P’s 10 7 3 20
Pizza Inn 8 0 0 8
Pho 24 21 1 1 13
Pho Hung 0 0 0 0
Number of food chain store has decreased by 16% in comparison with 2018
because Mon Hue and Pho Hung shut down
*The above graph figure does not include: Hotpot Story, Tasaki BBQ, Sushi Kei. Burger King, Domino's Pizza, Pizza Hut, Hokkaido Baked Cheese , Ashima, Hutong, Ba Con Cuu, Papaxốt, Manwah,
Kpub, Shogun, Isushi, Daruma, Capricciosa, Osaka Ohsho, Vuvuzela, BukBuk, Cowboy Jack's, 37 street, Khao Lao, Dolpansam, Yaki - Chang dung nuong (added in 2019), Al Fresco’s, Pizza4P’s,
Pizza Inn, The Pizza Company (added in 2020)
400 453
370
189
222
173
268
332
306
857
1007
849
2018 2019 2020
HCM HN Others Total
Food chain store (3)
Name HCM HN Others Total
Pizza Hut 40 25 29 94
Popeyes 21 5 0 26
Seoul Garden 5 3 0 8
Shogun 0 1 1 2
Sumo BBQ 12 10 4 26
Sushi bar 3 0 2 5
Sushi Hokkaido Sachi 5 0 0 5
Sushi Kei 8 6 1 15
Tasaki BBQ 7 2 0 9
Texas chicken 21 1 4 26
Thai Express 8 11 2 21
The Pizza Company 25 2 8 35
Tokyo Deli 15 5 0 20
Vuvuzela 0 6 6 12
Yaki - Chang dung nuong 5 0 0 5
Total 604 323 403 1330
Number of food chain store has decreased by 16% in comparison with 2018
because Mon Hue and Pho Hung shut down
*The above graph figure does not include: Hotpot Story, Tasaki BBQ, Sushi Kei. Burger King, Domino's Pizza, Pizza Hut, Hokkaido Baked Cheese , Ashima, Hutong, Ba Con Cuu, Papaxốt, Manwah,
Kpub, Shogun, Isushi, Daruma, Capricciosa, Osaka Ohsho, Vuvuzela, BukBuk, Cowboy Jack's, 37 street, Khao Lao, Dolpansam, Yaki - Chang dung nuong (added in 2019), Al Fresco’s, Pizza4P’s,
Pizza Inn, The Pizza Company (added in 2020)
400 453
370
189
222
173
268
332
306
857
1007
849
2018 2019 2020
HCM HN Others Total
25 31 32
40
50 47
14
15 1779
96 96
2018 2019 2020
HCM HN Others Total
Name HCM HN Others Total
Body fit 4 0 0 4
California fitness 18 11 6 35
City Gym 7 0 0 7
Curves 7 14 5 26
Elite fitness 2 10 3 15
Fit24 (Fit for life) 5 0 0 5
Gym Newlife 2 0 0 2
MMA - Gym 5 0 1 6
Olympia Viet Nam 0 12 3 15
Vshape Gym 2 0 0 2
Total 52 47 18 117
Fitness gym
The number of fitness gym in 2020 is the same as 2019
*The above graph figure excludes City Gym, Body fit, Gym Newlife, MMA – Gym, Vshape Gym (added in 2019)
Movie theatres
Number of movie theatres has increased 14% thanks to the increase in sub-
areas
Name HCM HN Others Total
Beta Cineplex 0 3 10 13
BHD Star Cineplex 6 3 1 10
CGV Cinemas 22 22 40 84
Cinestar 2 0 4 6
Galaxy Cinema 9 2 7 18
Lotte Cinema 11 6 32 49
Platinum Cineplex 0 1 1 2
Total 50 37 95 182
*The above graph figure excludes Beta Cineplex (added in 2019)
43 47 50
21
30 34
56
71
85120
148
169
2018 2019 2020
HCM HN Others Total
Q&Me – About Online Market Research Services
Enhanced Service 3: Business survey
Provide the research services driven by the technogies
Our research solutions
Consumer research app
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Collect surveys from online consumers Effective retail audit or data collection
Plan, Manage and Analyze data
Our advantage: Direct Panel Management
Our strength is 16-39 years old and urban areas. This is where most biz
customers would like to research. 500,000 members
0%
1%
18%
31%
22%
14%
7%
3% 3%
1%
Age
19%
18%
6%
4%3%3%
47%
HCM Hanoi Can Tho Da Nang
Hai Phong Dong Nhai Others
56%
44%
Male Female
Gender City
Our advantage – Quick with quality
Online is considered to be “cheap and bad” in general. Q&Me provides
several methods providing data with quality
FACT CONSISTENCY SCORE
97%
THOUGHT
CONSISTENCY SCORE
91%
STRAIGHT-LINER/ FLAT-
LINER SCORE
89%
SPEEDERS SCORE
97%
QUALITY CHECK SURVEY SPECIFICATION
N (Sample size) 300
IR (Incident rate) 100%
LOI (Lenght of Interview) 10 minutes
Success Criteria Overral score of 80% or higher
THE RESULTS
Overal score 93.5%
Average score
in the industry
73%
(*) QC scores are generated by Survey Sampling International (SSI), the Worldwide Leader in Survey Sampling and Data Collection
Solutions. Asia Plus (Q&Me) is the preferred partner of SSI in Vietnam.
Our quality score by SSI
Our quality assurance process
Questionnaire
based on the
exact profile
• Refined and very
derailed database
panel
Take out users
with irrelevant
replies
• Remove Fake
questions hit
users
• Remove
Contradicted
answer users
• Take out straight
answer users
Take out speed
users
• We count the
average median
time and take out
those who are
less than that
Manual check by
the experienced
researchers
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researchers will
check the
relevance as well
as open
comments
Re-assortment of
panelist priorities
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survey results, bad
users are screened
out while prioritizing
those who return s
good feedbacks.
Contact Us
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Vietnam retail store trends 2020: Modern trade and specialty stores see growth amid COVID-19

  • 1. Q&Me is online market research provided by Asia Plus Inc. Vietnam retail store (modern trade) trend 2020 Asia Plus Inc.
  • 2. Overview Vietnam’s retail store landscape has changed drastically. Although there are more modern trade stores, we see the turmoil as some increased their store numbers while others face restructurings. This report illustrate the number of stores counted from the information at each website. The store counting is as of March, 2020. • The store numbers in the report are based on the desktop research. • Some new stores are added in 2020. In those cases, we did not include those stores in 2018/ 2019/2020 comparison. • 2018 data is as of April, 2019 data is as of April • The numbers can be affected by the COVID-19 pademic
  • 3. Retail news in 2019 - 2020
  • 4. Store expansion of Mobile World group The Gioi Di Dong, Dien may Xanh, Bach hoa Xanh, all under Mobile World Investment Joint stock comany has expanded its stores nation-wide 512 1214 2019 2020 Bach hoa Xanh * 2019 data was collected in April 2019 798 1026 2019 2020 Dien may Xanh 1817 1929 2019 2020 The Gioi Di Dong
  • 5. 2019-2020: New launches / expansions Uniqlo opened its first store in Vietnam in 2019. Now Japanese retail giant has the shops both in HCM and Hanoi GG25, Korean CVS chain, has started its franchisees. They aim at opening 2500 stores nationwide in 10 years.
  • 6. 2019-2020: Restructuring / Exit Vietnam restaurant chain Mon Hue, along with sister chains such as Pho Ong Hung and 99 houses of Pho, has closed down Vingroup announced the reorganization plan that include Vingroup and VinEco to be taken over by Masan group. Masan will close 100-300 Vinmart+ while opening 10-30 new Vinmart. It also announced the shutdown of VinPro, their electronic chain business.
  • 7. Modern trade store trend (2020, March)
  • 8. 86 90 91 63 73 49 143 173 156 292 336 296 2018 2019 2020 HCM HN Others Total Name HCM HN Others Total AEON Citimart 18 2 4 24 BigC 9 6 20 35 CoopMart 44 6 78 128 Emart 1 0 0 1 FiviMart 0 0 0 0 Lanchi Mart 0 12 13 25 Mega Market 3 3 13 19 Sakuko 3 15 15 33 Satra Mart 1 0 0 1 VinMart 16 20 28 64 Total 95 64 171 330 Supermarket *The above graph figure does not include: Sakuko (added 2019), Satra (added in 2020) Number of supermarket has decreased by 12% because Vinmart have closed some stores
  • 9. 1100 1443 1546 467 620 877 133 432 1549 1700 2495 3972 2018 2019 2020 HCM HN Others Total Name HCM HN Others Total 7 Eleven 33 0 0 33 Bach Hoa Xanh 463 0 751 1214 B's Mart 109 0 0 109 Cheers 39 0 3 42 Circle K 212 154 26 392 Family Mart 126 0 21 147 GS25 54 0 0 54 Mini Stop 139 0 2 141 Satrafoods 183 0 0 183 Vinmart+ 652 723 1495 2870 Zakkamart 38 0 5 43 Total 2048 877 2303 5228 Convenient store / Mini super *The above graph figure does not include: Bach Hoa Xanh (added this in 2019), Cheers (added 2020) Number of convenient storre has increased by 60% because the increase of Vinmart+ in sub-areas
  • 10. 26 27 26 11 14 16 41 55 65 78 96 107 2018 2019 2020 HCM HN Others Total Name HCM HN Others Total Vincom 13 10 54 77 AEON Mall 2 2 1 5 Crescent Mall 1 0 0 1 Diamond 1 0 0 1 LotteMart 4 3 8 15 Parkson 2 0 2 4 Robins 1 1 0 2 Takashimaya 1 0 0 1 VivoCity 1 0 0 1 Total 26 16 65 107 Department store Number of department store has increased by 11% compared with 2018
  • 11. Name HCM HN Others Total Daiso 5 1 0 6 Hachi Hachi 5 0 0 5 Ilahui 6 1 27 34 Komonoya 6 3 1 10 Minigood 15 0 0 15 Miniso 15 16 16 47 Moji 5 6 0 11 Mumuso 12 5 20 37 Usupso 1 0 0 1 Yoyoso 1 0 3 4 Total 71 32 67 170 Mini store Mini store has increased slightly between 2018 and 2020 73 76 71 33 31 32 47 56 67 153 163 170 2018 2019 2020 HCM HN Others Total
  • 12. 259 358 463 13 26 43 68 108 173 340 492 679 2018 2019 2020 HCM HN Others Total Drug store Number of drug store has increased by 38% thanks to Pharmacity and Long Chau Name HCM HN Others Total An Khang Pharmacy 20 0 0 20 ECO pharma 10 0 0 10 Guardian 74 19 7 100 Long Chau 51 3 35 89 Medicare 24 4 57 85 Phano Pharmacy 41 0 21 62 Pharmacity 224 16 53 293 SK Pharmacy 12 0 0 12 Total 463 43 173 679
  • 13. Electric chain Number of electric chain has increased by 11% thanks to the increase of Dien may xanh and The gioi di dong Name HCM HN Others Total Cho Lon 19 0 52 71 Dien may xanh 116 83 827 1026 Nguyen Kim 19 9 42 70 Pico 0 13 15 28 The gioi di dong 265 138 1526 1929 Thien Hoa 12 0 5 17 Tran Anh 0 0 0 0 VinPro 0 0 0 0 Total 431 243 2467 3141 346 371 431 238 263 243 2043 2207 2467 2627 2841 3141 2018 2019 2020 HCM HN Others Total
  • 14. Fashion apparel chain (1) Number of fashion apparel chain decreased slightly * The above graph figure excludes Viet Tien, K & K Fashion, An Phuoc, Hoang Phuc, YaMe (added in 2019), Uniqlo (added in 2020) Name HCM HN Others Total An Phuoc 51 22 74 147 Biti's 33 18 144 195 Blue exchange 49 17 259 325 Canifa 11 32 81 124 Converse 21 15 32 68 Couple TX 20 4 25 49 Elise 19 19 68 106 G2000 13 8 5 26 H&M 4 4 1 9 HNOSS 19 0 6 25 Hoang Phuc 19 15 23 57 IVY Moda 8 23 46 77 Juno 35 9 43 87 K&K Fashion 10 0 3 13 Kelly Bui 3 6 1 10 Lacoste 7 5 0 12 Levi's 14 9 10 33 360 397 393 205 214 208 789 902 904 1354 1513 1505 2018 2019 2020 HCM HN Others Total
  • 15. Fashion apparel chain (2) * The above graph figure excludes Viet Tien, K & K Fashion, An Phuoc, Hoang Phuc, YaMe (added in 2019), Uniqlo (added in 2020) Name HCM HN Others Total Lime Orange 12 0 9 21 Mango 6 7 1 14 MARC 14 1 8 23 NEM 12 19 56 87 Ninomaxx 18 4 44 66 Old Navy 2 1 0 3 PT2000 11 3 7 21 Puma 3 0 0 3 Sea Collection 6 0 1 7 Uniqlo 1 1 0 2 Vascara 39 0 49 88 Viet Tien 81 60 326 467 Vina Giày 13 3 8 24 Yame 15 0 21 36 Zara 1 1 0 2 Total 570 306 1351 2227 360 397 393 205 214 208 789 902 904 1354 1513 1505 2018 2019 2020 HCM HN Others Total Number of fashion apparel chain decreased slightly
  • 16. 298 440 496 116 159 120 94 159 268 508 758 884 2018 2019 2020 HCM HN Others Total Name HCM HN Others Total Aha coffee 2 62 12 76 Cong Caphe 18 32 13 63 Cheese Coffee 10 0 0 10 Effoc 13 0 4 17 Highland 120 14 177 311 Passio 65 0 4 69 Phuc Long 45 6 9 60 Starbucks 35 21 7 63 The Coffee Bean and Tea Leaf 9 1 0 10 The Coffee Factory 14 0 0 14 The Coffee House 87 31 34 152 Thuc Coffee 9 0 0 9 Trung Nguyen 66 11 16 93 Urban Station Coffee 24 4 4 32 Wayne's Coffee 10 4 0 14 Total 527 186 280 993 Number of coffee chain store has increased by 17% thanks to the increase in HCM City and sub-areas *The above graph figure excludes Thuc Coffee, Aha Coffee, Wayne’s Coffee (added in 2019), Cheese Coffee (added in 2020) Coffee chain store
  • 17. Number of milk tea chain store has decreased in key cities but increased in sub-areas *The above graph figure excludes Hoa Huong Duong, Comebuy, Toocha, Sharetea (added 2019), Tiger Sugar (added 2020) 189 259 226 55 73 63 81 65 124325 397 413 2018 2019 2020 HCM HN Others Total Name HCM HN Others Total Bobapop 66 16 62 144 Cha Go 1 10 12 23 Chamichi 6 0 3 9 Coco fresh tea & juice 0 3 0 3 Comebuy 7 0 1 8 Gong Cha 25 4 19 48 Heekaa 3 4 4 11 Hoa Huong Duong 10 0 0 10 Hot & Cold 29 0 1 30 Milk tea chain store (1)
  • 18. Name HCM HN Others Total Koi Thé 23 3 2 28 Lavida 15 0 0 15 R&B Tea 12 0 4 16 Royal Tea Viet Nam 11 9 10 30 Sharetea 4 5 4 13 Ten Ren 0 0 0 0 Tiger Sugar 15 15 4 34 The Alley 25 14 4 43 Toocha 11 0 4 15 Uncle Tea 10 0 3 13 Total 273 83 137 493 189 259 226 55 73 63 81 65 124325 397 413 2018 2019 2020 HCM HN Others Total *The above graph figure excludes Hoa Huong Duong, Comebuy, Toocha, Sharetea (added 2019), Tiger Sugar (added 2020) Number of milk tea chain store has decreased in key cities but increased in sub-areas Milk tea chain store (2)
  • 19. Number of food chain store has decreased by 16% in comparison with 2018 because Mon Hue and Pho Hung shut down 400 453 370 189 222 173 268 332 306 857 1007 849 2018 2019 2020 HCM HN Others Total Name HCM HN Others Total 37 street 2 1 0 3 Al Fresco’s 10 15 7 32 Ashima 5 5 0 10 Ba Con Cuu 1 0 0 1 BukBuk 1 5 3 9 Burger King 6 3 0 9 Capricciosa 1 3 0 4 Cowboy Jack's 2 7 2 11 Daruma 0 5 0 5 Dolpansam 2 1 1 4 Domino's Pizza 27 7 0 34 GogiHouse 36 28 49 113 Hokkaido Baked Cheese Tart 9 5 2 16 Hotpot Story 21 11 9 41 Hutong 7 8 8 23 Isushi 3 5 0 8 Food chain store (1) *The above graph figure does not include: Hotpot Story, Tasaki BBQ, Sushi Kei. Burger King, Domino's Pizza, Pizza Hut, Hokkaido Baked Cheese , Ashima, Hutong, Ba Con Cuu, Papaxốt, Manwah, Kpub, Shogun, Isushi, Daruma, Capricciosa, Osaka Ohsho, Vuvuzela, BukBuk, Cowboy Jack's, 37 street, Khao Lao, Dolpansam, Yaki - Chang dung nuong (added in 2019), Al Fresco’s, Pizza4P’s, Pizza Inn, The Pizza Company (added in 2020)
  • 20. Food chain store (2) Name HCM HN Others Total Jolibee 17 5 93 115 KFC 45 24 25 94 Khao Lao 8 10 1 19 Kichi-Kichi 36 13 37 86 King BBQ 38 24 37 99 Kpub 5 4 3 12 Lotteria 62 38 51 151 Manwah 8 6 13 27 Marukame Udon 7 0 1 8 Mcdonald 18 5 0 23 Mon Hue 0 0 0 0 Osaka Ohsho 4 0 0 4 Papaxốt 9 0 0 9 Pizza4P’s 10 7 3 20 Pizza Inn 8 0 0 8 Pho 24 21 1 1 13 Pho Hung 0 0 0 0 Number of food chain store has decreased by 16% in comparison with 2018 because Mon Hue and Pho Hung shut down *The above graph figure does not include: Hotpot Story, Tasaki BBQ, Sushi Kei. Burger King, Domino's Pizza, Pizza Hut, Hokkaido Baked Cheese , Ashima, Hutong, Ba Con Cuu, Papaxốt, Manwah, Kpub, Shogun, Isushi, Daruma, Capricciosa, Osaka Ohsho, Vuvuzela, BukBuk, Cowboy Jack's, 37 street, Khao Lao, Dolpansam, Yaki - Chang dung nuong (added in 2019), Al Fresco’s, Pizza4P’s, Pizza Inn, The Pizza Company (added in 2020) 400 453 370 189 222 173 268 332 306 857 1007 849 2018 2019 2020 HCM HN Others Total
  • 21. Food chain store (3) Name HCM HN Others Total Pizza Hut 40 25 29 94 Popeyes 21 5 0 26 Seoul Garden 5 3 0 8 Shogun 0 1 1 2 Sumo BBQ 12 10 4 26 Sushi bar 3 0 2 5 Sushi Hokkaido Sachi 5 0 0 5 Sushi Kei 8 6 1 15 Tasaki BBQ 7 2 0 9 Texas chicken 21 1 4 26 Thai Express 8 11 2 21 The Pizza Company 25 2 8 35 Tokyo Deli 15 5 0 20 Vuvuzela 0 6 6 12 Yaki - Chang dung nuong 5 0 0 5 Total 604 323 403 1330 Number of food chain store has decreased by 16% in comparison with 2018 because Mon Hue and Pho Hung shut down *The above graph figure does not include: Hotpot Story, Tasaki BBQ, Sushi Kei. Burger King, Domino's Pizza, Pizza Hut, Hokkaido Baked Cheese , Ashima, Hutong, Ba Con Cuu, Papaxốt, Manwah, Kpub, Shogun, Isushi, Daruma, Capricciosa, Osaka Ohsho, Vuvuzela, BukBuk, Cowboy Jack's, 37 street, Khao Lao, Dolpansam, Yaki - Chang dung nuong (added in 2019), Al Fresco’s, Pizza4P’s, Pizza Inn, The Pizza Company (added in 2020) 400 453 370 189 222 173 268 332 306 857 1007 849 2018 2019 2020 HCM HN Others Total
  • 22. 25 31 32 40 50 47 14 15 1779 96 96 2018 2019 2020 HCM HN Others Total Name HCM HN Others Total Body fit 4 0 0 4 California fitness 18 11 6 35 City Gym 7 0 0 7 Curves 7 14 5 26 Elite fitness 2 10 3 15 Fit24 (Fit for life) 5 0 0 5 Gym Newlife 2 0 0 2 MMA - Gym 5 0 1 6 Olympia Viet Nam 0 12 3 15 Vshape Gym 2 0 0 2 Total 52 47 18 117 Fitness gym The number of fitness gym in 2020 is the same as 2019 *The above graph figure excludes City Gym, Body fit, Gym Newlife, MMA – Gym, Vshape Gym (added in 2019)
  • 23. Movie theatres Number of movie theatres has increased 14% thanks to the increase in sub- areas Name HCM HN Others Total Beta Cineplex 0 3 10 13 BHD Star Cineplex 6 3 1 10 CGV Cinemas 22 22 40 84 Cinestar 2 0 4 6 Galaxy Cinema 9 2 7 18 Lotte Cinema 11 6 32 49 Platinum Cineplex 0 1 1 2 Total 50 37 95 182 *The above graph figure excludes Beta Cineplex (added in 2019) 43 47 50 21 30 34 56 71 85120 148 169 2018 2019 2020 HCM HN Others Total
  • 24. Q&Me – About Online Market Research Services
  • 25. Enhanced Service 3: Business survey Provide the research services driven by the technogies Our research solutions Consumer research app Admin platform Traditional market research Collect surveys from online consumers Effective retail audit or data collection Plan, Manage and Analyze data
  • 26. Our advantage: Direct Panel Management Our strength is 16-39 years old and urban areas. This is where most biz customers would like to research. 500,000 members 0% 1% 18% 31% 22% 14% 7% 3% 3% 1% Age 19% 18% 6% 4%3%3% 47% HCM Hanoi Can Tho Da Nang Hai Phong Dong Nhai Others 56% 44% Male Female Gender City
  • 27. Our advantage – Quick with quality Online is considered to be “cheap and bad” in general. Q&Me provides several methods providing data with quality FACT CONSISTENCY SCORE 97% THOUGHT CONSISTENCY SCORE 91% STRAIGHT-LINER/ FLAT- LINER SCORE 89% SPEEDERS SCORE 97% QUALITY CHECK SURVEY SPECIFICATION N (Sample size) 300 IR (Incident rate) 100% LOI (Lenght of Interview) 10 minutes Success Criteria Overral score of 80% or higher THE RESULTS Overal score 93.5% Average score in the industry 73% (*) QC scores are generated by Survey Sampling International (SSI), the Worldwide Leader in Survey Sampling and Data Collection Solutions. Asia Plus (Q&Me) is the preferred partner of SSI in Vietnam. Our quality score by SSI
  • 28. Our quality assurance process Questionnaire based on the exact profile • Refined and very derailed database panel Take out users with irrelevant replies • Remove Fake questions hit users • Remove Contradicted answer users • Take out straight answer users Take out speed users • We count the average median time and take out those who are less than that Manual check by the experienced researchers • Our experienced researchers will check the relevance as well as open comments Re-assortment of panelist priorities • Based on the survey results, bad users are screened out while prioritizing those who return s good feedbacks.
  • 29. Contact Us URL: http://www.qandme.net Contact: info@qandme.net Q&Me is operated by Asia Plus Inc. Asia Plus Inc. Floor 6, Phuong Long Building, 506 Nguyen Dinh Chieu Street, Ward 4, District 3, HCM City, Vietnam Tel. +84 2839 100 043