1. a Little Sprouts Education & Development initiative
By – Ashok Vohra
2.
3. Personal Development
Personal Presentation
Time Management
Confidence
Self Esteem
Stress
Anger
4. Communication Skills
Listening Skills
Verbal Communication
Non-Verbal Communication
Problem Solving
Decision Making
Negotiation
Assertiveness
5. Interpersonal skills are the life skills we use
every day ,to communicate and interact with
other people, both individually and in groups.
People who have worked on developing strong
interpersonal skills are usually more successful
in both their professional and personal lives.
6. We already have Since childhood - usually
subconsciously.
We usually take them for granted, never thinking about
how we communicate with other people.
Good interpersonal skills can improve many aspects of
your life - professionally and socially - they lead to
better understanding and relationships.
Interpersonal skills are also sometimes referred to
as: social skills, people skills, soft skills
7. Interpersonal Skills Includes:
Verbal Communication - What we say and how
we say it.
Non-Verbal Communication - What we
communicate without words, ex. body language
Listening Skills - How we interpret both the
verbal and non-verbal messages sent by
others.
cont..
15.
The voice is unique to the person to whom it
belongs.
For instance, if self-esteem is low, it may be
reflected by hesitancy in the voice, a shy
person may have a quiet voice, but someone
who is confident in themselves will be more
likely to have command of their voice and
clarity of speech.
16. Effective speaking concerns being able to
speak in a public context with confidence and
clarity, which reflects one's own personality.
Effective speaking include:
Accents
The effect of breath on voice and speech
Vocal production (volume , clarity , variety)
17. Interpersonal communication that are not
expressed verbally are called non-verbal
communications
Interpersonal communication not only involves
the explicit meaning of words, the information
or message conveyed, but also refers
to implicit messages, whether intentional or
not, which are expressed through non-verbal
behaviors.
18. Non-verbal communications include facial
expressions, the tone and pitch of the voice,
gestures displayed through body language and
the physical distance between the
communicators .
These non-verbal signals can give clues and
additional information and meaning over and
above spoken (verbal) communication.
20. Words – 7%
Voice – 38%
Body Language – 55%
You Never get second chance
to make your first impression
21. Body movements include gestures, posture,
head and hand movements or whole body
movements.
Body movements can be used to reinforce
what a person is saying and also offer
information about the emotions and attitudes of
a person.
It is also possible for body movements to
conflict with what is said.
22. Posture can reflect people's emotions, attitudes
and intentions.
Open and Closed
Two forms of posture have been identified,
‘open’ and ‘closed’, which may reflect an
individual's degree of confidence, status or
receptivity to another person.
23. Open posture
Someone directly facing you with hands apart
on the arms of the chair. An open posture can
be used to communicate openness or interest
in someone and a readiness to listen.
24. Closed Posture
Someone seated in a closed position might
have his/her arms folded, legs crossed or be
positioned at a slight angle from the person
with whom they are interacting.
Closed posture might imply discomfort or
disinterest.
25. Eye contact is an important aspect of non-
verbal behavior.
It serves three main purposes:
To give and receive feedback
Looking at someone let them know that the
receiver is concentrating on the content of their
speech. Not maintaining eye contact can
indicate disinterest.
26. To communicate something about a
relationship between people
When you dislike someone, you tend to avoid
eye contact and pupil size is often reduced. On
the other hand, the maintenance of positive eye
contact signals interest .
27. To let a partner know when it is their 'turn' to
speak
Eye contact is more likely to be continuous
when someone is listening, rather than
speaking. When a person has finished what
they have to say, they will look directly at the
other person and this gives a signal that the
arena is open. If someone does not want to be
interrupted, eye contact may be avoided.