1. www.cer&fy.com
Travel
&
Expense
Management
Trends
for
2014

2. www.cer&fy.com
Travel
&
Expense
Management
Trends
for
2014
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Webinar Event Notes

3. www.cer&fy.com
Travel
&
Expense
Management
Trends
for
2014
In
2008,
Bob
and
his
team
launched
the
Cer&fy
product
featuring
mobile
technology
and
web-­‐based
automa&on.
Cer&fy
has
accelerated
its
posi&on
to
become
the
second
largest
provider
of
expense
repor&ng
soRware
in
North
America.
Robert
Neveu
President
&
Co-­‐founder
Speaker

4. www.cer&fy.com
Travel
&
Expense
Management
Trends
for
2014
• Certify is an online travel & expense
management software provider
• Over 15 million transactions passed
through Certify in 2013 from business
professionals all over the US
• Serving clients globally in 64
languages, from small organizations to
Fortune 500 companies
• Featured in USA Today, CNN, NY
Times
About Certify
About
Cer7fy

5. www.cer&fy.com
Travel
&
Expense
Management
Trends
for
2014
Travel
&
Expense
Management
Trends
for
2014
How
CFOs
are
Employing
New
Technologies
to
Increase
Insight
and
Drive
Growth
Learn
the
latest
trends
in
travel
and
expense
management
soRware
for
2014.
Presented
by
Cer&fy,
Travel
and
Expense
Made
Easy.
Today’s Topic

6. www.cer&fy.com
Travel
&
Expense
Management
Trends
for
2014
About the Data
• Second
Annual
Expense
Management
Trends
Survey
• Conducted
February,
2014
• Total
Respondents:
137
• Audience:
• 18%
Small
Business,
less
than
50
employees
• 48%
Mid-­‐sized
Business,
51-­‐999
employees
• 34%
Large
Business,
1,000+
employees
• Loca7on:
• 6%
Interna&onal
• 94%
United
States
of
America
• Demographics:
• 56%
C-­‐Level
or
above
Finance
professionals
• 34%
Controller,
Accountant,
or
Accounts
Payable
• 10%
Other
(Office
Manager,
Travel
Manager,
etc.)
Expense
Management
Trends
for
2014

7. www.cer&fy.com
Travel
&
Expense
Management
Trends
for
2014
Annual Spend on T&E
0%
10%
20%
30%
40%
50%
60%
<
$50k
$50k
-­‐
$499k
$500k
-­‐
$999k
$1mm
-­‐
$5mm
>
$5mm
Annual Spend on T&E
Small
Business
Mid-­‐sized
Company
Large
Enterprise

8. www.cer&fy.com
Travel
&
Expense
Management
Trends
for
2014
Travel Spend 2013 vs. 2012
• 58%
of
all
companies
spent
more
on
business
travel
in
2013
compared
to
2012
• 70%
of
Enterprise
companies
spent
more
on
business
travel
in
2013
compared
to
2012
• Only
12%
of
companies
spent
less
in
2013
on
business
travel
than
in
2012

9. www.cer&fy.com
Travel
&
Expense
Management
Trends
for
2014
Travel Spend in 2014
• 49%
of
all
businesses
forecast
a
slight
increase
in
business
travel
spend
in
2014
• Mid-­‐sized
companies
forecast
largest
increase
in
business
travel
spend
in
2014,
with
14%
forecas&ng
a
significant
increase
• Small
businesses
only
forecast
a
4%
increase,
and
large
enterprises
only
forecast
an
11%
increase

10. www.cer&fy.com
Travel
&
Expense
Management
Trends
for
2014
Travel Booking Process

11. www.cer&fy.com
Travel
&
Expense
Management
Trends
for
2014
How
do
organiza7ons
currently
manage
their
travel
and
expense
repor7ng?
Poll Question

12. www.cer&fy.com
Travel
&
Expense
Management
Trends
for
2014
44%
29%
18%
5%
4%
Cloud/Web-­‐Based
Excel/Spreadsheets
ERP
Home-­‐Grown
Pen
&
Paper
Expense Management Process
How do organizations currently manage their
travel and expense reporting?

13. www.cer&fy.com
Travel
&
Expense
Management
Trends
for
2014
44%
29%
18%
5%
4%
Cloud/Web-­‐Based
Excel/Spreadsheets
ERP
Home
Grown
Pen
&
Paper
Expense Management Process
How do organizations currently manage their
travel and expense reporting?

14. www.cer&fy.com
Travel
&
Expense
Management
Trends
for
2014
44%
29%
18%
5%
4%
Cloud/Web-­‐Based
Excel/Spreadsheets
ERP
Home-­‐Grown
Pen
&
Paper
2013 to 2014 Comparison
35%
35%
12%
7%
11%
Cloud/Web-­‐Based
Excel/
Spreadsheets
ERP
Home
Grown
Pen
&
Paper
2013 2014

15. www.cer&fy.com
Travel
&
Expense
Management
Trends
for
2014
The Divide Between Small Business & Enterprise
Pen
&
Paper
Excel/
Spreadsheets
Home
Grown
ERP
Cloud/Web-­‐Based
Pen
&
Paper
Excel/Spreadsheets
Home-­‐Grown
ERP
Cloud/Web-­‐Based
Pen
&
Paper
Excel/Spreadsheets
Home
Grown
ERP
Cloud/Web-­‐Based
Expense Process by Company Size

16. www.cer&fy.com
Travel
&
Expense
Management
Trends
for
2014
2%
6%
5%
74%
13%
0%
0%
4%
89%
7%
0%
20%
40%
60%
80%
100%
Pen
&
Paper
Excel/Spreadsheets
Home-­‐Grown
Cloud/Web-­‐Based
ERP
SMB
Enterprise
Within next 2 years, how will companies
manage expense reports?
Future Expense Processes

17. www.cer&fy.com
Travel
&
Expense
Management
Trends
for
2014
Reason for Switching
Driving force before the switch to web-based system
0%
10%
20%
30%
40%
50%
Reimburse
employees
faster
Improve
employee
compliance
rates
to
corporate
travel
policies
Provide
an
expense
system
accessible
from
anywhere
Simplifying
the
expense
repor&ng
process

18. www.cer&fy.com
Travel
&
Expense
Management
Trends
for
2014
0.00%
20.00%
40.00%
60.00%
80.00%
General
Ledger
Corporate
Credit
Cards
AP
ERP
CRM
Integrations by Company Size
Small
Business
Large
Enterprise
Integrations
Integrations

19. www.cer&fy.com
Travel
&
Expense
Management
Trends
for
2014
Improvements for 2014
Most critical areas to improve in 2014

20. www.cer&fy.com
Travel
&
Expense
Management
Trends
for
2014
Top Pressures & Pain Points
T&E Pain Points

21. www.cer&fy.com
Travel
&
Expense
Management
Trends
for
2014
What
is
the
largest
pain
point
surrounding
expense
management
for
your
organiza7on?
Poll Question

22. www.cer&fy.com
Travel
&
Expense
Management
Trends
for
2014
Reimbursement Times
Reimbursement Timeline (Days)

23. www.cer&fy.com
Travel
&
Expense
Management
Trends
for
2014
Benefits of Cloud Systems
As a result of switching to Web-based expense systems,
your organization has experienced:
45%
46%
49%
54%
0%
20%
40%
60%
Faster
reimbursements
for
employees
Reduced
&me
spent
crea&ng,
approving
and
reimbursing
expense
reports
Reduc&on/elimina&on
of
excel/
spreadsheets
Decreased/elimina&on
of
manual
data
entry

24. www.cer&fy.com
Travel
&
Expense
Management
Trends
for
2014
ROI: Switching to Cloud
Time to Recoup Costs
After Switching to a
Cloud-Based System
Small Businesses Report
Fastest ROI

25. www.cer&fy.com
Travel
&
Expense
Management
Trends
for
2014
Top Features
Must-Have Features From
a Cloud-Based System• #1
must
have
feature
for
2014:
64%
Automa7on
• #1
must
have
feature
in
2013:
53
%
say
Mobile
applica7ons
• Automa7on
grows
14%
in
top
feature
to
look
for
in
a
cloud
expense
system
from
2013
to
2014
• Mobility
&
automa&on
remain
top
two
most
important
features
to
look
for
when
selec&ng
an
expense
vendor

26. www.cer&fy.com
Travel
&
Expense
Management
Trends
for
2014
Summary
• 48%
companies
es&mate
T&E
costs
will
increase
in
2014
• 44%
of
companies
using
cloud-­‐expense
systems,
compared
to
38%
using
spreadsheets
or
pen
&
paper
• Largest
pressure:
Reduce
expense
processing
costs
• Largest
pain
points:
Employee’s
failure
to
submit
reports
on
&me
• 75%
of
small
businesses
see
ROI
within
first
year
of
switching
to
cloud
system

27. www.cer&fy.com
Travel
&
Expense
Management
Trends
for
2014

28. www.cer&fy.com
Travel
&
Expense
Management
Trends
for
2014
Introducing
a
first
of
its
kind,
Auto-­‐Generated
Expense
Reports
with
Cer&fy
ReportExecu&ve™
Cer&fy
ReportExecu&ve™
brings
automa&c
expense
reports
to
your
en&re
company.
1. Scheduled
Company-­‐Wide
Automa7c
Expense
Report
Build
Dates
2. Schedule
Reminder
No7fica7ons
for
Employees
3. ReportExecu7veTM
will
automa7cally
build
expense
reports
for
end
users
4. The
user
will
then
be
no7fied
by
email
and
directed
to
review
the
expense
report
and
submit
it
for
approval.
Auto-generated Reports

29. www.cer&fy.com
Travel
&
Expense
Management
Trends
for
2014
Snap
photos
of
receipts
on-­‐the-­‐go
and,
using
ReceiptParse,
the
data
is
AutoFilled
and
the
expense
is
synced
to
your
online
Cer&fy
Account
Certify Mobile

30. www.cer&fy.com
Travel
&
Expense
Management
Trends
for
2014
Receive
Data
Feeds
Automa7cally
with
Cer7fy
• Nightly
data
feeds
from
all
major
credit
card
plaqorms
including;
American
Express,
Visa,
MasterCard,
Discover,
and
Diner’s
Club
• Cer&fy
automa&cally
receives
your
corporate
credit
card
data
in
your
account
in
Cer&fy
• Personal
Credit
Cards
Data Feeds

31. www.cer&fy.com
Travel
&
Expense
Management
Trends
for
2014

32. www.cer&fy.com
Travel
&
Expense
Management
Trends
for
2014

33. www.cer&fy.com
Travel
&
Expense
Management
Trends
for
2014
Eric Newman
Corporate Controller
Saddle Creek Logistics
500 Employees
Client since 2011
The Solution: Streamlined
Func7onality
Brings
Client
into
Future
of
Expense
Management
• Switched due to slow reimbursements with previous process
and wanted a scalable process with reporting
• Employees now receive reimbursements 5-7 days sooner
• Saving over $40,000 from avoiding duplicate and out-of-policy
payments
• No longer needed fulltime accountant for data entry
“Cer%fy
is
truly
an
intui%ve
and
easy-­‐to-­‐use
tool,
but
above
all
the
company
is
so
reac%ve
to
correct
or
respond
to
customer
input.”
Certify Case Study

34. www.cer&fy.com
Travel
&
Expense
Management
Trends
for
2014
Q&A
Session

35. www.cer&fy.com
Travel
&
Expense
Management
Trends
for
2014
Thank
you
for
acending
todays
session.

36. www.cer&fy.com
Travel
&
Expense
Management
Trends
for
2014
For
more
informa&on
about
Cer&fy
visit,
www.cer&fy.com