1. Maintain and Adapt
Oral
Communication
How to communicate Effectively in the work place

2. In This Course We Will Cover
1.Maintaining Communication
1. Open and Closed Questions
2. Clarification
3. PAC System
2.Accommodating Socio-Cultural Sensitivities
1. Communicating within the South African Culture.
2. Common Cultural Differences
3. Body Language
4. Relative Features of Spoken Language
5. Stress
6. Rhythm
7. Intonation
8. Tempo
9. Politeness
10.Respect
11.Cultural Sensitivity
12.Cultural Differences

3. 3.Structures that will help with shaping and decoding meaning.
1. Vocabulary
2. Suffixes
3. Prefixes
4. Borrowed Words
5. Acronyms
6. Idioms
7. Technical Terminology

4. LETS BEGIN!

5. Maintaining Communication
Open and Closed Questions
An OPEN QUESTION is a question
where the answer contains
more than one word
Lets
Look at some
Examples

6. Open Question Example
Open Question: John, Where will the soccer be
this weekend?
Answer: The soccer match will be at the FNB
Soccer city in Joburg
The Answer contains more than one word making it an OPEN QUESTION

7. Lets test You