this is ash fr u frnds..........

1. Presented by:
Ashish Porwal
12 May 2013

2. Service Sector
 The tertiary sector of the economy
 One of the three economic sectors
secondary sector (approximately the
same as manufacturing) and the
Primary sector (agriculture, fishing,
and extraction such as mining)
 “Soft" parts of the economy
12 May 2013

3. Cont.
 People offer their knowledge and time to
improve
productivity, performance, potential, and
sustainability.
 Production of services instead of end
products.
 Provision of services to other businesses
as well as final consumers.
 Focus is on people interacting and
serving the customer rather than
transforming physical goods.12 May 2013

4. Examples
 Government
 Telecommunication
 Pharmaceuticals
 Hospitality/Tourism
 Mass media
 Healthcare/hospitals
 Public health
 Information technology
 Waste disposal
 Banking
 Insurance
 Financial services
 FMCG
 Legal services
 Construction
 Food processing
 Consulting
 Retail sales
 Franchising
 Real estate
 Education
12 May 2013

5. Role of IT
 IT revolution – omnipresent.
 Organisations implementing IT are able to
provide better services and thereby able
to improve their businesses manifold.
 IT has enormously been used in
manufacturing sector.
 The importance of IT has been strongly
felt and applied in the service sector.
12 May 2013

6. Application of IT in
Hospitals
 Hospital management is taking place with the
application of IT.
 As basic as recording a patient's name.
 Record comprising his name, age, sex, disease
found, blood group, height, weight, blood
pressure level and previous record can be
verified.
 A safe storage for future reference.
 Computers and specialized software for
judgement of diseases/problems and for curing
the diseases. 12 May 2013

7. Cont.
 Stock Market – Biggest IT
users
 Quick updates.
 Better decisions by
investors.
 Judgement power of
analyst and experts
 International and National
integration 12 May 2013

8. Application of IT in Marketing
Research Agencies
 Research activities starting from research
survey on product development till
distribution and measurement of customer
response.
 Manual analysis of data – obsolete
 MR agencies use sophisticated statistical
software packages for data analysis and
interpretation.
 Customised statistical software.
 Quick, reliable, accessible and effective.
12 May 2013

9. Application of IT in Banking and
Trading
 Tremendous improvement in the Indian
banking sector because of the IT revolution.
 100 percent computerization in private and
foreign banks.
 Nationalized banks are also improving their
number of computerized branches.
 Faster transaction time, Lower waiting
period.
 E – Banking, internet banking, phone and
mobile banking with the help of IT.
 All the branches of a bank are networked.
 Low cost 12 May 2013

10. Application of IT in Travel,
Tourism and Hospitality
 IT, has provided various benefits for the Indian
Railways and its passengers.
 Computerized railway tickets, the errors have
been minimized.
 Book the train ticket from any part of the
country.
 Similar convenience for air travel, bus booking.
 Compare and book
hotels, restaurants, resorts, travel packages.
 Virtual tour. 12 May 2013

11. 12 May 2013

12. Application of IT in Retail
 Quick checkout
 Easy record of inventory
 Bar-code scanning
 Dynamic update of stock
 Connectivity with distributors
/stockist/companies.
 Online shopping.
 Increase in competition = customer wins
!!! 12 May 2013

13. 12 May 2013

14. Application of IT in Educational
Institutions
 IT for teaching.
 Smart classes.
 Better learning – visual and aural help.
 Skills and knowledge for teachers
 Journals, case studies, e-books, research
papers – click of a button.
 Information and Knowledge from around
the Globe
 Apply for admissions globally
12 May 2013

15. 12 May 2013

16. Government to Public
 Social
welfare, revenue, taxes, payroll, and
personnel records
 Online Tax payment.
 Web kiosks in rural areas.
 Information and knowledge for farming.
 Pay fines online.
 Connect with the people online.
 Businesses can apply for
certificates/renewal online. 12 May 2013

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18. 12 May 2013

19. Even More !!!
 Online News
 Promotion on social networking sites
 Online libraries in institutions
 Online “hundi” for temples
 Entertainment
 Social Causes – widely spread
 reservation for film shows take place
through online ticket booking
12 May 2013

20. 12 May 2013
Strength's
 Highly skilled human resource
 Quality of work
 Initiatives taken by the Government (setting up Hi-Tech Parks and
implementation of e-governance projects)
 Many global players have set-up operations in India like Microsoft, Oracle,
Adobe, etc.
 Following Quality Standards such as ISO 9000, SEI CMM etc.
 Cost competitiveness
 Quality telecommunications infrastructure
 Indian time zone (24 x 7 services to the global customers). Time difference
between India and America is approximately 12 hours, which is beneficial
for outsourcing of work

21. 12 May 2013
Weaknesses
 Absence of practical knowledge
 Dearth of suitable candidates
 Less Research and Development
 Contribution of IT sector to India 's GDP is still
rather small.

22. 12 May 2013
Opportunities
 High quality IT education market
 Increasing number of working age people
 India 's well developed soft infrastructure
 Upcoming International Players in the market

23. 12 May 2013
Threats
 Lack of data security systems.
 Countries like China and Philippines with
qualified workforce making efforts to overcome
the English language barrier.
 IT development concentrated in a few cities
only.

24. 12 May 2013