1- Introduction
A dabbawala (one who carries the lunch box) is a person in the Indian city of Mumbai whose job is to carry and deliver freshly made food from home in lunch boxes to office workers.
The dabbawala originated when India was under British rule: many Indian people who worked in British companies disliked the British food served by the companies, so a service was set up to bring lunch to them in their workplace straight from their home
In 1890, Mahadeo Bhavaji Bachche started a lunch delivery service with about a hundred men. In 1930, he informally attempted to unionize the Dabbawallas. Later, a charitable trust was registered in 1956 under the name of Nutan Mumbai Tiffin Box Suppliers Trust (NMTBST)
2-JOURNEY OF DABBAWALA
3-Rules and Regulations
DISCIPLINE :
No Alcohol Drinking during the business hours
Wearing White Cap during business hours
Carry Identity Cards
Code of conduct:
• Rs 500- Drinking on duty
• Rs 100- Smoking on duty
• Rs 25- Not wearing white cap
• Rs 25- Not carrying ID card
• Rs 1000- Leave without an indication, sacked if repeated in 2-3 instances
4-Mumbai Dabbawallas & Six Sigma
Six sigma is represent a statistical measure and a management philosophy to calculate how many mistake company commits while accomplishing task.
Only 1 error was happened in 16 million transitions, so the Six Sigma performance rate of Mumbai Dabbawallas is 99.999999
0% fuel, 0% Investment, 0% Modern Technology, 0% disputes and 100%Customer satisfaction led the Mumbai Dabbawallas 99.99999 Six Sigma rating.
5-Coding of Mumbai Dabbawallas
6-SWOT Analysis
7-Achievements
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Mumbai dabbawallas
1.
2. Agenda
Introduction
Journey of Dabbawallas
Rules & Regulation
Mumbai Dabbawallas & Six Sigma
Coding of Mumbai Dabbawallas
SWOT Analysis
Achievements
3. Introduction
A dabbawala (one who carries the lunch box) is a person in the
Indian city of Mumbai whose job is to carry and deliver freshly
made food from home in lunch boxes to office workers.
The dabbawala originated when India was under British rule:
many Indian people who worked in British companies disliked
the British food served by the companies, so a service was set
up to bring lunch to them in their workplace straight from
their home
In 1890, Mahadeo Bhavaji Bachche started a lunch delivery
service with about a hundred men.In 1930, he informally
attempted to unionize the Dabbawallas. Later, a charitable
trust was registered in 1956 under the name of Nutan Mumbai
Tiffin Box SuppliersTrust (NMTBST)
4. PRESIDENT & GENERAL SECRETARY OF
NMTBST
Mr. Raghunath
Medge
President
Mr. Gangaram
Talekar
General
Secretary
5. JOURNEY OF DABBAWALA
Pick up Dabba from
Residence/Caterer
and bring it to
Andheri Station.
*Journey in Local
Train*
Unloading and
Sorting at
Destination Station.
Delivery to
respective
customers.
Collection of Empty
Dabba.
Sorting at
Destinations station.
Returning Dabba to
Residence/Caterer.
9:30 A.M- 10:30 A.M 10:34- 11:20 A.M 11:20- 12:30 P:M
2:48- 3:30P:M 12:30 - 1:00 P.M1:15- 2:30 P.M
3:30- 4:40 P.M
6. 9:30-10:30am
•This is the time when the
Dabbawallas collect theTiffin
Boxes from the respective houses
and load all theTiffin boxes in a
wooden Cart which is ready to
ship now
7. 10:35-11:20am
•This time period is actually the
journey time.The Dabbawallas
load the wooden crates filled with
Tiffin's onto the luggage or goods
compartment in the train.
Generally, they choose to occupy
the last compartment of the train.
8. 11:20-12:30pm
• At this stage, the unloading
takes place at the destination
station
•Re-arrangement ofTiffin's takes
place as per the destination area
and destination building
10. 1:15-02:00pm
• Here on begins the collection
process where the Dabbawallas
have to pick up theTiffin's from
the offices where they had
delivered almost an hour ago.
12. 2:30-04:00pm
•This is the stage where the final
sorting and dispatch takes place.
The group meets up at origin
station and they finally sort out
theTiffin's as per the origin area
13. Rules and Regulations
DISCIPLINE :
No Alcohol Drinking during the business hours
WearingWhite Cap during business hours
Carry Identity Cards
Code of conduct:
• Rs 500- Drinking on duty
• Rs 100- Smoking on duty
• Rs 25- Not wearing white cap
• Rs 25- Not carrying ID card
• Rs 1000- Leave without an indication, sacked if repeated in 2-3
instances
14. Mumbai Dabbawallas & Six Sigma
Six sigma is represent a statistical measure and a
management philosophy to calculate how many
mistake company commits while accomplishing
task.
Only 1 error was happened in 16 million transitions,
so the Six Sigma performance rate of Mumbai
Dabbawallas is 99.999999
0% fuel, 0% Investment, 0% ModernTechnology,
0% disputes and 100%Customer satisfaction led
the Mumbai Dabbawallas 99.99999 Six Sigma
rating.
15. SIX SIGMA CERTIFICATION
In 1998, Forbes Global
magazine conducted a quality
assurance study on the
Dabbawallas' operations
Gave Rating of 99.999999
Dabbawallas made one error in
Sixteen million transactions.
Stood High along with MNC’s
like Motorola, GE etc.
Dabbawallas got ISO 9001-
2000 for Excellence in service
18. SWOT Analysis
Strengths:
Simplicity in
organization
with Innovative
service
Coordination,
team spirit, &
time
management
Low operation
cost
Customer
satisfaction
Opportunities:
Wide range of
publicity
Operational cost is
low
Catering
Threats:
Indirect
competition is
being faced
from caterers
like Maharaja
community
Indirect threats
from fast foods
and hotels
Change in
timings
Company
transport
Weaknesses:
• High
dependability on
local trains
• Limited funds for
the association
• Limited Access
to Education
19. Qualification graph of Mumbai
Dabbawallas
12%
18%
18%
44%
8%
Percentage in terms of Dabbawallas population in
Mumbai
0
1 to 4
5 to 7
8 to 10
11 to 12
20. Achievements
Documentaries made by:
BBC ,UTV, MTV, ZEETV, AAJTAK,TVTODAY,
SAHARA SAMAY, STARTV, CNBCTV 18, CNN,
SONYTV,TVTOKYO, NDTV.
CASE STUDY made by :
ICFAI (Institute of Chartered Financial Analysts of
India) Press Hyderabad & Bangalore
Richard Ivey School of Business – Canada
Also, Included in a subject in Graduate School of
Journalism University of California, Berkeley
Invitations received from :
CII (Confederation of Indian Industry) conference
held in Bangalore, Pune, Rotary Club
21. Other Achievements
On 21 March 2011 Dabbawallas got a place in “GUINNESS BOOK of World
Records”.
Invited for the marriage of Hon. Prince Charles of England on 9th April,
2005.
Sir Richard Branson, Chairman ofVirginAtlantic Airways, meeting the
Mumbai's famed 'Dabbawallas' at Churchgate Railway Station on April 1,
2005
Sir Richard Branson meeting with Mumbai's Dabbawallas
22. Feather on the Topi
Currently Mumbai Dabbawallas are tracking more than 5000
Dabbawallas daily, through the usage of Computers
Mumbai Dabbawallas also participate in Swachata Abhiyan conducted
by the current Prime Minister of India Mr. Narendra Modi.
Mumbai Dabbawallas represented the Maharashtra state at New Delhi
(Rajghat) on the occasion of the celebration of 60th Republic day on 2010.