1. ASHISH KAUL
FLAT NO-297, BLOCK D POCKET A,
SHEESHMAHAL APPARTMENTS,
SHALIMAR BAGH,
DELHI-110088
Email: ashishkaul1112@gmail.com
Contact No: +918860193050
Professional Synopsis
Qualified IT professional with over 7 years’ experience in areas of Incident management, IT Service
management & Team Management ● Proactive and devoted collaborating closely with the
manager/executive and assuming responsibilities of managing daily activities. ● Experience in Client
Application Management and end-user account provisioning and support ● Ability to understand and
address the needs of the business through technology or process solutions that delivers explicit business
value ● Strong people management and relationship building skills with communication and interpersonal
skills. Ability to motivate team members. Ability to handle simultaneous tasks and prioritize to meet
deadlines effectively with Time Management skills ● Contribute to continuous improvement for the
benefit of the organization and business.
Experience Summary
Assistant Manager – Global Account Management, (HCL Technologies ltd).
Key tasks handling on daily basis:
 Managing a team involved in active directory and web based client application account
creations, maintenance and turn-downs. Team is also involved in basic AD housekeeping and
related tasks including new process migrations etc.
 Interact and coordinate with the level 2/3 engineers as well as with the client for escalated
issues.
 Working on L1 and L2 Escalations through for EMC project. Try to resolve the Daily Tickets
on Severity basis and escalates the Tickets as per Escalation Matrix. Continuously follow up the
Severity tickets and monitoring the queue status and Top level management (VIP) for resolving
the issues
 Circulating daily survey reports across the team..
 Preparing weekly presentations and sending across to the client.
 Preparing daily dashboard (SLAs).
 Creation of new accounts for EMC Clients and resolve triage issues and routing tickets to
proper group.
 Generating IDs for new joiners to provide them access on Citrix and applications.
 Working on Active Directory, Peregrine and RSA Tools through Citrix environment.
 Mentoring new joiners to bring them at par with tenured engineers and Make the employees
productive by giving on floor training.
 Responsible for completing paperwork related to employees’ attendance,performance and their
payrolls
 Ensure the employee’s salary and incentives arrive on time.
 Understand the employee’s problems and rectify that.

2.  Worked at Genius Consultant Ltd as a Desktop Support Engineer from January 2010 to
April 2011.
Provided IT support at Indian Energy Exchange,National Stock Exchange and GMR Group,
New Delhi.
Installation of Windows Server 2003 & Windows Server 2008.
Creating Users &Their Profiles, giving rights & ownership of files, folders, Creating local &
Global Groups, Sharing & managing network resources
Maintaining DHCP,DNS & SQL, ORACLE APPLICATIONS.
Maintaining Hardware portion with Asset Management team.
 Worked with OTS InfoTech India Pvt Ltd from January 2007 to December 2009 as a
System Engineer. My job was to provide IT support at customer location.
Installation & maintenance of new computer, peripherals &. Hardware Supports includes HDD,
Main board, memory, FDD,CD drives, IDE,Display cards,SMPS etc. Installation, configuring,
maintenance & troubleshooting at users end, maintain DeskJet/LaserJet/Network Printers and
USB print server. Basic Software Installation like Tally, .Net, AutoCAD,Antivirus, Adobe.
Education
 Secondary School from Maharishi Vidya Mandir Public School (CBSE),Jammu,1999.
 Higher Secondary from Jammu Kashmir State Board ofSecondary Education, Jammu.
2002.
 Bachelor of Computer Application, Regular Degree Course (2002- 2005)
From GuruGobind Singh Indraprastha University, Delhi.
 Pursuing MBA - Centre for Distance Learning, from IMT Ghaziabad).
Professional certification
 Diploma in Computer Hardware Assembling and Networking Management from C-DAC, New
Delhi.
 Certification of MCSE.
 MCP Certification from Microsoft.
 ITILV3 Certified.
 Sig Sigma Yellow Belt Training from HCL.
Personal Details
Name AshishKaul
Father’sName Sh.SurinderKumarKaul
Date of birth: 20-Sep-82
Marital status: Married
Nationality Indian
Language Hindi,English,Kashmiri
PassportNo J5839776