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1 von 15
Deming's
14
Points
Learn Quality Culture
CREATE CONSISTENCY OF PURPOSE
Create a constant purpose toward improvement.
1
It's about leading, not simply managing.
LEAD TO PROMOTE CHANGE
2
Create your quality vision, and implement it.
STOP DEPENDING ON INSPECTIONS
3
Build quality into the process from start to finish.
Don’t just find the wrongs, eliminate the wrongs.
Build long-term relationships based on performance instead of awarding
business on the basis of price.
USE A SINGLE SUPPLIER FOR ANY ONE ITEM
4
Deming promoted the Plan-Do-Check-Act approach to process
analysis and improvement.
Continuously improve product, quality, and service
5
Train for consistency to help reduce variation.
USE TRAINING ON THE JOB
6
Be a coach instead of a policeman.
IMPLEMENT LEADERSHIP
7
Use open and honest communication to remove fear from the organization.
ELIMINATE FEAR
8
Build the "internal customer" concept – recognize that each department or
function serves other departments that use their output.
BREAK DOWN BARRIERS BETWEEN DEPARTMENTS
9
Let people know exactly what you want – don't make them guess.
Don't let words and nice-sounding phrases replace effective leadership.
GET RID OF UNCLEAR SLOGANS
10
Look at how the process is carried out, not just numerical targets.
Measure the process rather than the people behind the process.
ELIMINATE MANAGEMENT BY OBJECTIVES
11
Allow everyone to take pride in their work without being rated or compared.
REMOVE BARRIERS TO PRIDE OF WORKMANSHIP
12
Improve the current skills of workers.
Encourage people to learn new skills to prepare for future changes and challenges.
IMPLEMENT EDUCATION AND SELF-IMPROVEMENT
13
Put everybody in the company to work on the transformation
Analyze each small step, and understand how it fits into the larger picture.
MAKE "TRANSFORMATION" EVERYONE'S JOB
14

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Deming's 14 Points.pptx

  • 2. CREATE CONSISTENCY OF PURPOSE Create a constant purpose toward improvement. 1
  • 3. It's about leading, not simply managing. LEAD TO PROMOTE CHANGE 2 Create your quality vision, and implement it.
  • 4. STOP DEPENDING ON INSPECTIONS 3 Build quality into the process from start to finish. Don’t just find the wrongs, eliminate the wrongs.
  • 5. Build long-term relationships based on performance instead of awarding business on the basis of price. USE A SINGLE SUPPLIER FOR ANY ONE ITEM 4
  • 6. Deming promoted the Plan-Do-Check-Act approach to process analysis and improvement. Continuously improve product, quality, and service 5
  • 7. Train for consistency to help reduce variation. USE TRAINING ON THE JOB 6
  • 8. Be a coach instead of a policeman. IMPLEMENT LEADERSHIP 7
  • 9. Use open and honest communication to remove fear from the organization. ELIMINATE FEAR 8
  • 10. Build the "internal customer" concept – recognize that each department or function serves other departments that use their output. BREAK DOWN BARRIERS BETWEEN DEPARTMENTS 9
  • 11. Let people know exactly what you want – don't make them guess. Don't let words and nice-sounding phrases replace effective leadership. GET RID OF UNCLEAR SLOGANS 10
  • 12. Look at how the process is carried out, not just numerical targets. Measure the process rather than the people behind the process. ELIMINATE MANAGEMENT BY OBJECTIVES 11
  • 13. Allow everyone to take pride in their work without being rated or compared. REMOVE BARRIERS TO PRIDE OF WORKMANSHIP 12
  • 14. Improve the current skills of workers. Encourage people to learn new skills to prepare for future changes and challenges. IMPLEMENT EDUCATION AND SELF-IMPROVEMENT 13
  • 15. Put everybody in the company to work on the transformation Analyze each small step, and understand how it fits into the larger picture. MAKE "TRANSFORMATION" EVERYONE'S JOB 14