Global hotel chain with multiple properties and business units needed its HCM System upgraded within 90 days – with zero to minimal disruptions to its day-to-day business operations

1. Background
Global Hotel Chain’s HCM System
Upgraded in 90 Days
• Global hotel chain with
multiple properties and
business units needed its
HCM System upgraded
within 90 days – with zero to
minimal disruptions to its
day-to-day business operations
• Client needed customized
functionalities, making the
upgrade more complex
The client is one of the biggest names in
the global hospitality industry with extensive
hotel properties across the globe.
In order to keep up with the day-to-day
challenges inherent in managing more
than 100,000 employees spread out in
different countries, the client needed to
upgrade its current PeopleSoft Human
Capital Management (HCM) system so
that it can leverage the new HR and payroll
related web functionalities of the latest
version.
However, the client’s multiple hotel
properties and custom row level security
made the upgrade process more complex
than usual. Some of its hotels were union
hotels while some were not. And it had
several hotel properties that operated as
independent business units – with different
business rules and processes – while
still technically being part of the same
corporation.
The challenge was to perform the PeopleSoft
HCM upgrade while incorporating all of the
various business rules, with zero to minimal
disruptions to the client’s day-to-day business
operations.

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After assessing the client’s project requirements,
Astute recommended its proprietary 90-day
Accelerated Upgrade Methodology and:
• Configured the system to incorporate
all business rules specific to the various
business units and implemented the
upgrade ahead of schedule.
• Included two test moves prior to the
production move. Cutover plans were
tested as part of the test moves
and made ready for the final move to
production.
• Addressed and resolved all issues that
arose during the upgrade in a timely
and efficient manner.
• Leveraged its offshore resources to
deliver the project ahead of schedule
and as a result, was able to incorporate
additional functionalities without any
changes to timelines.
Astute Solutions
Customer Requirements
• HCM Upgrade from 8.8 to 8.9 MP1 in 90 days.
• Complete Customizations of Online and
Offline objects
• Designing New Security on the Lines of the
Modified Person Model.
Customer Benefits
Astute’s onsite-offsite
support model delivered
significant cost-savings
for the client.
Astute’s onsite-offsite support model
delivered significant cost-savings for
the client.
Since Astute was capable of working
independently, the client did not have to
commit any of its resources to the project
and was free to focus on its internal
projects and other strategic initiatives.
The client’s newly upgraded PeopleSoft
HCM system, coupled with Astute’s
customizations, significantly improved
the efficiency of its HR Department. Key
decision makers now had quick access
to role-relevant information and an
efficient way to disseminate information
to its employees.
About Astute Business Solutions
Astute is dedicated to providing innovative solutions that address our clients’ unique and
industry-specific pain points. We specialize in extending the out-of-the-box functionality of
enterprise applications using our seamless add-on solutions so our clients can be spared the
burden of messy and difficult-to-maintain customizations. Our unique combination of onsite,
offsite and offshore resources enable us to provide best-in-class service and support to our
clients at significant cost savings.