This document discusses expertise location and the journey of EITS (Enterprise Information Technology Services) in implementing expertise location. It defines expertise location as identifying expertise quickly to find answers to complex questions. The document outlines how EITS forums are being used to drive competencies and locate experts. It discusses early lessons learned by EITS and the future opportunities expertise location can provide for L-3, such as growing mindshare, marketshare, and reachback by sharing expertise across divisions.

1. Expertise Location Arun SimhaSolutions Architect, EITSSeptember 22, 2009

2. Agenda What is Expertise Location? What is Expertise Location and why is it compelling? EITS Journey in Expertise Location What has EITS done? What are early lessons learned? Future of Expertise Location If we getExpertise Location right what can we expect for L-3?

3. What is Expertise Location? What is Expertise Location? What is Expertise Location and why is it compelling? EITS Journey in Expertise Location What has EITS done? What are early lessons learned? Future of Expertise Location If we getExpertise Location right what can we expect for L-3?

4. The EITS Context EITS Operates In A Rapidly Changing Services Environment

5. What is Expertise Location? Expertise Location identifies expertise quickly to find answers to complex questions in a business context. Expertise Location is a Force Multiplier like having 300 people appear to be 3000 Think of the Verizon Wireless commercial with the army of experts Getting answers quickly makes us competitive With Customers: shows thought and delivery leadership Better response to business opportunities Knowledge Management and Expertise Location promote cultural change Expertise Experts

6. Expertise Location Is Hard …and uncovering hidden, contextual knowledge …like finding a network of needles in a haystack Stored Data Known Data Results should be timely, complete and relevant

7. How It Works? Tags emails, blogs, wikis etc Rank by ratings, time, relevance Search returns experts info, docs System ranks qualitatively & quantitatively

8. How It Works Tags emails, blogs, wikis etc Rank by ratings, time, relevance Search returns expert info, docs View Relevant Projects View Relevant Background View Relevant Community Membership Auto-Profiling to expose Relevant expertise System can filter entries relevant to Expertise Search

9. EITS Journey in Expertise Location What is Expertise Location? What is Expertise Location and why is it compelling? EITS Journey in Expertise Location What has EITS done? What are early lessons learned? Future of Expertise Location If we getExpertise Location right what can we expect for L-3?

10. Industry and EITS Journey Enterprise-driven Cognitive Maps High Business Benefits Thoughtweb Major Advances Community-driven Social Networks Moderate Business Benefits EarlyExp Loc & Forums Personal Social Contacts Low Business Benefits APQC Study Time EITS is leapfrogging intermediate Expertise Location

11. EITS Forums Drive Competencies 2. Future: Targeted Queries EITS Today: BOCK Forum wide Queries Ask Individuals Ask Relevant Communities A Forum acts as an Expertise Exchange

12. EITS Early Lessons Learned Early Lessons Learned are helping refine our roadmap

13. Future of Expertise Location What is Expertise Location? What is Expertise Location and why is it compelling? EITS Journey in Expertise Location What has EITS done? What are early lessons learned? Future of Expertise Location If we getExpertise Location right what can we expect for L-3?

14. Opportunities for L-3 Grow Mindshare Share Expertise across Partners Grow Marketshare Share Expertise across Divisions Grow Reachback Share Expertise across BUs, Geos

15. Backup Slides EITS Knowledge Management Initiative KM/BOCK Roadmap Further Reading APQC Study - Using Knowledge: Advances in Expertise Location and Social Networking, Dec 2008 Hype cycle for Social Software, Gartner Research, Jul 2009 John Seely Brown: Minds on Fire: Open Education, the Long Tail, Learning 2.0, 2008 Don Tapscott – Wikinomics, 2007 Tom Malone et al – Harnessing Crowds: Mapping the genome of Collective Intelligence, Feb 2009