The document discusses various topics related to software quality management including defining software products and processes, important quality attributes, quality assurance and standards, quality planning and control, software testing, inspections and reviews, software measurement and metrics, and the role of formal methods. Quality is defined as a product meeting its specifications and having required quality attributes. Both product and process quality are important and various activities help ensure quality is achieved.

1. Software Quality Management : Managing the quality of the software process and products ILAYARAJA.S Faculty – Management Studies RMD ENGINEERING COLLEGE . [email_address] December 04 th 2009

3. PRODUCT AND PROCESS Business Process Demand Business System Costumer or Market Product or Service software product software development process Is a Is a goals resources

12. Principal product quality factors (1) Software development process Budget and Schedule

14. Process quality attributes Process characteristic Description Understandability To what extent is the process explicitly defined and how easy is it to understand the process definition? Visibility Do the process activities culminate in clear results so that the progress of the process is externally visible? Supportability To what extent can the process activities be supported by CASE tools? Acceptability Is the defined process acceptable to and usable by the engineers responsible for producing the software product? Reliability Is the process designed in such a way that process errors are avoided or trapped before they result in product errors? Robustness Can the process continue in spite of unexpected problems? Maintainability Can the process evolve to reflect changing organisational requirements or identified process improvements? Rapidity How fast can the process of delivering a system from a given specification be completed?

18. Quality management and software development deliverables

27. ISO 9000 and quality management

30. CMM key process areas

38. The defect testing process inputs and expected results

40. Types of review Part of software project management Part of software verification and validation Part of software quality management

45. Relationship between static metrics and quality attributes External attribute ( quality attribute ) Internal attribute ( static metric ) ?

46. Product measurement process select metrics collected data

50. Formal specification languages The system is specified in terms of a state model that is constructed using mathematical constructs such as sets and sequences. Operations are defined by modifications to the system’s state The system is specified in terms of its operations and their relationships

51. Development costs with formal specification

54. Documentation process

55. Software quality attributes