How can we utilise new and emerging techniques to help give people a delightful and meaningful experience every time they visit the library? A talk from #ILI2018 about conversational interfaces, bots, UX, touch displays, proximity tech and open data.

1. Conversations
in the library
Using technology for better User
Experience
Kate Lomax & Carlos Izsak
www.artefacto.org.uk

2. We work with organisations on
engaging uses of emerging
technologies
Physical and digital
interaction projects
ABOUT US

3. Digital and physical
spaces of libraries are
still separate
Digital services are a major part
of libraries today

4. Playfulness &
experimentation
of makerspaces
not reaching the
rest of the library
(though the technology
is more open & accessible
than ever)
Photo by SparkFun Electronicson Flickr

5. OUR WHIMSICAL TALE
An interactive adventure prototype exploring
installations and spaces

6. Engaging, interactive technologies
New touchpoints
with touchscreens,
sensors ,
installations &
other interactions
New conversation
tools available,
such as bots and
voice interfaces
New ways to tell
our stories with
Augmented Reality
(AR), interactive
displays and more.

7. Conversation is
not a new
interface. It’s the
oldest interface…
Conversational Design -
Erika Hall
“
“
Use the principles of
what makes everyday
human interactions
productive and
satisfying to inform
computer-mediated
interactions

8. Conversational interfaces can be a great way to help users in trouble, to welcome new users, to
get feedback to share collections in new & interesting ways.
TALK TO USERS

9. TELL A STORY
Interactive displays can help to tell stories of our
collections and our communities
Unstacked at the State Library of Qld

10. USER EXPERIENCE
DESIGN
Don’t just inflict technology
on your users but design
with and for your users
Read Code Make Project

11. Engage and delight
Aim for great user experience for every interaction with
your services, staff and spaces

12. Add a touch of
wonder
Serendipity &
Math.random()

13. Are there ways you can make feedback (and other
conversations) part of your space?
PROTOTYPE, TEST, IMPROVE

14. DON’T BE AFRAID
TO FAIL
(but try to fail gracefully
when you do)

15. Collaborate,
share, teach
& learn
CC-licensed Bot Merit Badges by Kate
Compton (@galaxykate)

16. Thank you
Talk to us at:
@artefactors
hello@artefacto.org.uk
And our fortnightly newsletter about technology
& innovation in libraries: libraries.newslet.org