1. Enterprise and Service Provider SOHO Contact Center www.cohtechnologies.com | info@cohtechnologies.com

3. Powering over 400 clients globally

4. Billions of calls processed and thousands of active users

7. IP Contact Center Technology Pioneer Award from TMCnet

8. Awarded best ACD, Outbound, Customer Supportin APAC by Contact Center World 2008.

9. Deloitte fastest 500 in Asia-Pac (2008)

10. Red Herring top 100 Finalist

11. NASSCOM Emerge 50 – 2009Productivity | www.cohtechnologies.com | info@cohtechnologies.com www.cohtechnologies.com | info@cohtechnologies.com www.cohtechnologies.com | info@cohtechnologies.com www.cohtechnologies.com | info@cohtechnologies.com

12. Valued Customers across Domains

14. Based on open standards (SIP, ISDN, XML, XMPP).

15. SOA & MDA based.

17. Inbuilt CRM, Voice-Logger, Reporting, ACD, IVR, Dialer, CTI, QM, CM tools

18. Tools to innovate and value-add to businessReliable | Scalable | Extensible | Future-Proof | Best ROI | Best Technology Partner

20. IVR Node Flow Designer with Scripting Capabilities

21. Multi-language Support

23. IVR Jump

24. Customizable IVR prompts

25. Agent GreetingsCreate custom-call flows with a GUI based easy to use interface A library of nodes provides for step by step creation of complex or simple call flows

26. IVRS Proposition

28. Meets all customer needs and respond to their constructive feedback in an ongoing manner.

29. Provides for a multi-lingual IVR for self service by customers.

30. Is a robust information dissemination system that has mass reach which is centrally monitored

31. Leverages increase in literacy rate and telephony penetration

33. Enable communication and information on state of affairs

34. Get information on routes/nearest bus/fastest route/Tourism buses/cabs/FARES..

35. Giving customers more avenues for support and Reduce dissatisfaction

36. Effortless tracking of available resources for efficient resource based allocation

38. Seeks information on transport system

39. Information can be for routes/nearest bus/fastest route/Tourism buses/cabs/FARES

40. Caller will voice in the information required (like language option, information required, fare query etc)

41. The IVR integrated with DB which is further integrated with VTS system

42. VTS system keeps real time track of vehicles and their positions

47. Enables skill-based routing.

49. Notification solution to quickly deliver time-critical information to customers.

50. Risk Management and Reduction record call audio for records or transcription, secure confidential information, and authenticate and verify callers

51. Custom IVR create custom IVR applications for any requirement or project.

52. Enables achievement of higher operational efficiency & higher customer satisfaction.

53. Facility to ensure accurate Information for Reporting

54. Manage resources to ensure the right people are focused on the right things

55. Track incident reports and track complete history of incident until completion’

56. Maximized First Call Resolution

58. Automatic Call Distribution (For managing inbound calls)

59. IVR System (For self-service)

60. Voice Logger (For recording voice based interactions and Supervisory and QM roles)

61. Reporting (For Quality Monitoring, Analysis)

63. CRM / DB integration

64. Ticket System

66. AMC

67. Professional Services

69. Create, edit operations

70. Visibility of action

71. Logging and tracing

72. Auto-escalation by the system

73. Complete tracking from anywhere via http://dca.drishti-soft.com

74. Feedback Management

75. Single Portal for Service & Support

76. High responsiveness and accountability

77. Eliminates delayAwarded best ACD, Outbound, Customer Supportin APAC by Contact Center World 2008

79. Process Automation

80. Customizable IVR

82. Integration with multiple systems like CRM, ASR, Database

83. Payment gateway integration

84. Transaction ID Generation & SMS Confirmation

85. Easy change of movies, shows in the IVR via a GUI-based interface

86. CLI-based routing for regional movie information“Drishti'sadvanced technology platform, Ameyo, proved to be just the right solution that could understand our workflow, and address the core issues in order to achieve process automation while lowering operational and transaction costs. We look forward to Drishti’s support in future too.” Parikshit Dhar Director (IT)

88. Resource based allocation with equitable mapping

90. Records the details of an emergency incident including location

91. Finds the next available ambulance and dispatches the ambulance.

92. Single location setup

93. Catering to calls from Multiple regions with multiple DID’s

94. Regional language IVR

95. Interaction management system

97. Usability of resources

98. Efficient Performance delivery

99. Supportability of existing healthcare infrastructure

100. Smooth integrated Implementation

102. Need for a mass-reach information system

105. Personalized service comprising of localized weather updates, crop advisory, agricultural rural news and market prices