1. FresinFries
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Fast FoodRestaurantBusinessPlan
Executive Summary
FresinFriesisa locallyownedfastfoodoutletthatwill be positionedasan international franchise throughourcreative
approach to the company'simage anddetail presentation.FresinFrieswill provideacombinationof excellentfoodat
value pricing,withfunpackagingandatmosphere.FresinFriesisthe answertoan increasingdemandforsnack-typefast
food,to be consumedwhile windowshoppingandwalkingaroundinside ashoppingmall.
In today'shighlycompetitive environment,itisbecomingincreasinglydifficulttodifferentiate one fastfoodoutletfrom
another.Singapore,acitystate,isnowbecomingthe model metropolisforAsia'snew economicboom.Withmore than
11 millionvisitorsyearly,mainlyfromneighboringcountries(Malaysia,Indonesia,Thailandandthe Philippines),
Singapore'sretail sectoristhe strongestinthe region.
Our mainpriorityisto establishone outletinacrowdedmall,preferablyinone of prominentshoppingmallsin
Singapore.Later,oureffortwill be afurtherdevelopmentof more retail outletsinthe surroundingarea.
Thisplanis preparedtoobtaina locationforthe initial launchof thisconcept.Additional financingwill needtobe
securedforthe two subsequentoutlets,anticipatedinmonth13 andearlyinyear three.The financing,inadditiontothe
capital contributionsfromshareholders,will allowFresinFriestosuccessfullyopenandexpandthroughyear two.The
initial capital investmentwill allowFresinFriestoprovide itscustomerswithavalue-driven,entertainingexperience
throughthe creativityof itsfounders.
FresinFrieswill entice youngsterstobringtheirfriendsandfamilywithourinnovativeenvironment,fresh-cutBelgian
fries,andselectionof unique signature dippingsauces.
Please note thatall tablesare inSingaporeanDollars(1USD= S$1.60)
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1.1 Objectives
To establishapresence asa successful local fastfoodoutletsandgainamarketshare inSingapore'sfastfoodindustry.
To make FresinFriesadestinationspotformall-goers.
2. To expandintoa numberof outletsbyyearthree,andsell the franchise toneighboringmetropolitancities,suchas
Jakarta,Kuala Lumpur,BangkokandManila.
1.2 Mission
Our maingoal is to be one of the mostsuccessful fastfoodoutletsinSingapore,starting withone retail outletlocated
inside amajorshoppingmall asa "markettester."
FresinFrieswill strivetobe a premierlocal fastfoodbrandinthe local marketplace.We wantour customerstohave the
total experience whenvisitingouroutlet(s) andwebsite astheywill learnaboutthisfascinatingnew "popculture."We
will sell merchandisefrompre-packagedsaucesandt-shirts,topotatocutters,all withourofficial brandattachedto
them.
Our mainfocuswill be servinghigh-qualityfoodatagreat value.
1.3 KeystoSuccess
To succeedinthisbusinesswe must:
Create a unique,innovative,entertainingmenuthatwill differentiate usfromthe restof the competition.
Control costsat all times,inall areasand implementaconservativeapproach togrowthpolicy.Although,we provide
more than enoughfundtoopenmore than one outlet,we wanttobe onthe safe side of the business.
Sell the productsthatare of the highestquality,aswell askeepingthe customershappywithall of ourproduct
categoriesfromfoodtostore merchandising.
Provide 100% satisfactiontoourcustomersand maintainingthe levelof excellentservicesamongothercompetitors.
Encourage the two mostimportantvaluesinfastfoodbusiness:brandandimage,asthese twoingredientsare acouple
of maindriversinmarketingcommunications.
Get accessto high-trafficshoppingmallsnearthe targetmarket.
Promote goodvaluesof companyculture andbusinessphilosophy.
CompanySummary
What isFresinFries?
FresinFriessellsgourmetfriesinacone witha choice of sauce.We use the conceptof BelgianFries,where the friesare
all made from freshpotatoesandfriedtwice.Ouroutletalsoprovidesexcellentandfriendlycustomerservice tosupport
the ambience of fun,energeticandyouthful lifestyle.
3. Youthful andfreshsurroundings
We will imitate successful establishments,suchasJamba Juice andStarbucks,whichrepresentthe majorityof ourcore
target market,between18to 35 yearsof age. Ourstore will feature display cookingof ourfeaturedBelgianFriesfrom
cuttingto frying.Ourcustomerswill alsobe able toreadour in-house brochuresinregardstoall knowledge about
BelgianFriesandourfeaturedsauces.Ourstore will be decoratedwithfastfoodsetting,suchasa brightcounterand
displaymenuonthe wall.
Qualityfood
Each store will offernothingbutfreshlyfriedBelgianfries,sandwichesandvarietyof unique blendsauces,all served
withold-fashionedhome-stylecare.
Openeveryday
Our store isopeneverydayfrom10 am to9 pm.
Variety,variety,variety
A differentselectionof sauceswill be featuredeverythree monthsandwe will alsochange ourItaliansodaflavorsto
accompanyour fries.
2.1 CompanyOwnership
FresinFriesisa privatelyheldcompany.Itwill be registeredasa Limitedcompany,withownership25% - Guy Fry,25% -
Sam Sauce,25% - Carl Cone,25% - Harry Hip.
Guy Fry and SamSauce have more than10 yearsof experienceinthe foodindustry.Bothare currentlyemployedas
Corporate Staff of CompanyA.
Sam Sauce holdsan MBA degree fromUniversityV.A true entrepreneurbyheart,hislatestentrepreneurial projectisa
diamondstore inthe heartof Singapore.
Guy Fry holdsa BA degree inGraphic Designfromthe Academyof Arts.Hisprojectsare widelyvariedfromproduct
designtobrand developmentof several reputablecompanies.
Harry Hip holdsa MS degree fromInstitute Y.He completedseveralprojectsandservedasprojectmanagerformulti -
national companiesinSingapore.
4. Carl Cone holdsaBS degree fromUniversityZ,majoringinManagementandInformationTechnology.Priortohisreturn
to Singapore,he hasheldseveral managementpositionsinaU.S.-basedITcompany.
2.2 Start-upSummary
The retail outletwill be rentedatone of the targetlocationshoppingmalls.Ourpreference isSpace A,forthe main
reasonof reachinglargertraffic.
Startuprequirementswill be financedthroughownerinvestments.
Startuprequirementswill be financedthroughownerinvestments.
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START-UPREQUIREMENTS
Start-upExpenses
KitchenandFixtures $21,600
Furniture andInterior $16,500
Legal $3,000
Rent $15,000
PackagingandStationary $8,500
Contingencies $4,200
TOTAL START-UPEXPENSES $68,800
Start-upAssets
Cash Required $50,000
OtherCurrentAssets $0
Long-termAssets $0
TOTAL ASSETS $50,000
Total Requirements $118,800
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2.3 CompanyLocationsandFacilities
5. FresinFrieslocationswill range insize from50 – 70 metersquare andwill seatfrom15 – 25 guests.Ourfirstlocationwill
be on the largerend of thisrange.The locationwill feature itsownoriginalityinmerchandisedisplayandotherbrand
buildingattributes.We willequipthe outletwithmodernfurnitureandaimforcleanlinessandanopenfeeling.We are
currentlylookingatseveral possiblesitesinshoppingmallsalongOrchardRoad.
The space selectionwill be chosenbaseduponthe followingcriteria:
Communitysize:minimumof 800,000 people withinaradiusof 8 kilometers.
Touristdestination.
Easy access.
Large percentage of teenagersinthe community.
All of these qualitiesare consistentwithFresinFries'goal of providingatopqualityfastfoodexperience.We want
"word-of-mouth"tobe ourbestform of marketing,where ourcustomersvalue ourbrandassomethingexcitingand
cannot waitto tell theirfriendsandneighbors.
FresinFrieswill directlycompete withseveral fastfoodjointsinside the chosenshoppingmall,includingTori-Q(yakitori
specialist),Bee Che Hiang(chinese sausages),BreadTalk(one of the mostsuccessful bakeryfranchises),andPizza
Walker(locallyownedpizzachain).
Products
We wantto focusonlyon sellingfries.Alcoholicdrinkswill notbe soldinouroutlet,asFresinFriespromotesahealthy
and positive Singaporeanlifestyle.Instead,we will offerItalianSodatocomplementthe fries.
In promotingthe FresinFrieslifestyle,we will offervariousmerchandise withourlogoandcolors,fromhatsto t-shirtsto
potatocutters to oursignature sauces,sothat our customerscan enjoyFresinFriesathome.Oursignature sauce is
exclusivelymanufacturedbyCompanyQ.Theycan be alsopurchasedat selectedretailers.
3.1 ProductDescription
FresinFriesprimarilysellsfriesandourunique dippingsauces.Mainproductssoldare:Belgianfries,Italiansodasand
corporate merchandise.
Belgian-stylefriesare available inlarge (choose2dips),small (choose 1dip),withadditionof garlicFresin(addS$0.25).
The dipsfor Belgianstyle friescanalso be servedwithsandwiches;theyare availableinmore than20 flavors:
PestoMayo
6. Satay Sauce
Teriyaki Sauce
Thai Chili Ketchup
CreamyWasabi Mayo
RoastedPepperMayo
Lava Cheese
Black PepperSauce
Curry Ketchup
Barbecue
JalapenoKetchup
CaribbeanIslands
Traditional Sambal
KoreanBBQ
Hot Chili Sauce
Garlic Dip
3.2 Competitive Comparison
FresinFrieshasseveral advantagesoveritsleadingcompetitors:
Unique "fusion"conceptof dippingsauce.
We expectahighdegree of enthusiasmandofferafunstore withfriendlystaff,thatreflectsthe company'syouthfuland
energeticculture.
Supportingmerchandiseitemsthatsupportthe company'sbrandbuilding.
Our friedpotatoismade 100% fresh,comparedtomost fastfoodoutletsthatuse frozenfries.
Our dippingsauce isalsomade freshwithoutpreservatives.
Our innovative packagingwillbe more entertainingthanourcompetitors;asingle cone withacup reservedfordipping
sauce.
Company
Clean
7. ValueStrategy and Implementation Summary
At first, we will open one outlet inside the New Paragon Shopping Centre. This will become our
"market testing area," and as we go further, Fresin Fries is planning to open another in nearby shopping
malls. In attracting customers to try our fries, we will provide a see-through kitchen, so that people will
see how we are committed to freshness in our products.
The kitchen will also let out an aroma of our freshly fried fries into the surroundings area, so that
people will come and try our products.
5.1 Competitive Edge
Our unique dipping sauces blend local taste and international into one fusion recipe for the
signature sauce.
Enthusiastic and friendly staff
Supporting merchandise items that support company's brand building.
Our fries are made of 100% fresh potatoes, unlike the frozen fries used by competitors.
Innovative packaging will position us at the same level with foreign fast food franchises.
To develop good business strategies, perform a SWOT analysis of your business. It's easy with our
free guide and template. Learn how to perform a SWOT analysis
5.2 Marketing Strategy
Our strategy is based on serving our markets well. We will start our first outlet as a "market tester" that
could become a model of the expanding number of outlets in the future. Concentration will be on
maintaining quality and establishing a strong identity in the local market.
A combination of local media and local store marketing programs will be utilized at each location.
Local store marketing is most effective, followed by print ad. As soon as a concentration of stores is
established in a market, then broader media will be explored. We believe, however, that the best form
of advertising is still "buzz." By providing a fun and energetic environment, with unbeatable quality at
an acceptable price in a clean and friendly outlet, we will be the talk of the town. Therefore, the
execution of our concept is the most critical element of our plan. We will actively build our brand,
through the selling of supporting materials, such as merchandise, promotional items and other
marketing gimmicks similar to those of other fast food franchises.
8. 5.2.1 Pricing Strategy
Our pricing strategy is positioned as "generic", meaning that S$4.00 is the average consumer spending
for a snack or light lunch in Singapore. Leveraging the volume of fries, Italian Soda, and signature
style sauces to be sold, we are serving the majority of Singaporeans.
5.2.2 Brand Challenges
Fresin Fries must establish a distinct brand to stand out from the other Western-style fast food
competitors.
Our logo is distinct as fresh, energetic and playful with color elements that are eye catching.
Product names are geared toward the target market (teens), with items such as "Frenzy Fresin" and
"Uber Fresin" which are fun and easy to remember.
5.2.3 Marketing Programs
We will deploy three different marketing tactics to increase customer awareness of Fresin Fries. Our
most important tactic will be "word-of-mouth" and in-store marketing. This will be by far the cheapest
and most effective of our marketing programs because of the high traffic in targeted shopping
locations.
The second tactic will be local store marketing. These will be low-budget plans that will provide
community support and awareness of our facility. The last marketing effort will be utilizing local
media. Although, this will be the most costly, this tactic will be used sparingly as a supplement where
necessary.
In-Store Marketing
o In-store brochures containing our concept and philosophy.
o Wall posters.
o Design concept.
o In-store viewing of making fries process from cutting to frying.
o Standing signage inside malls’ lobby/aisle.
o Outdoor signage (if possible).
9. o Grand opening promotion.
o Party catering.
o Merchandising items.
Local Store Marketing
o Brochures.
o Free occasional t-shirts at local stores events.
Local Media
o Direct mail piece – containing brochures sent to surrounding addresses.
o Web page – containing company philosophy, history and news.
o Local magazines that target our core customers, such as Free! Magazine.
o Newspaper campaign – placing several large ads throughout the month to explain our concept
to the local area.
5.2.4 Positioning Statement
Our main focus in marketing will be to increase customer awareness in the surrounding community.
We will direct all of our tactics and programs toward the goal of explaining who we are and what we
are all about. We will price our products fairly, keep our standards high, and execute the concept so
that “word-of-mouth” will be our main marketing force.
5.3 Sales Strategy
The sales strategy is to build and open new locations in order to increase revenue. However, this plan
will be implemented when the one "market tester" outlet showed potential growth. As each individual
location will continue to build its local customer base over the first three years of operation, the goal of
each store is S$104,250 in annual sales, with the original flagship store expected to earn almost
S$200,000 per year.
10. 5.3.1 Sales Forecast
We anticipate the highest peak on the months of November and December in our sales forecast, due to
the holiday seasons. In November, there is Ramadan, and for non-muslim Malaysians and Indonesians,
it means vacation time. Approximately 1.5 million Indonesians visit Singapore each year, mostly for
shopping and dining. Then in December, we anticipate more tourists coming into Singapore; this
explains the jumped of sales in these last two months of the year.
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SALES FORECAST
YEAR 1 YEAR 2 YEAR 3
Unit Sales
Belgian Fries 49,464 98,928 197,856
11. Italian Soda 27,692 55,384 110,768
Merchandising 3,889 7,778 15,556
Signature Packaged Sauces 3,356 6,712 13,425
TOTAL UNIT SALES 84,401 168,802 337,605
Unit Prices Year 1 Year 2 Year 3
Belgian Fries $4.00 $4.00 $4.00
Italian Soda $1.50 $1.50 $1.50
Merchandising $8.50 $8.50 $8.50
Signature Packaged Sauces $2.00 $2.00 $2.00
Sales
Belgian Fries $197,856 $395,712 $791,424
Italian Soda $41,538 $83,076 $166,152
Merchandising $33,057 $66,114 $132,228
Signature Packaged Sauces $6,712 $13,425 $26,849
12. TOTAL SALES $279,163 $558,327 $1,116,654
Direct Unit Costs Year 1 Year 2 Year 3
Belgian Fries $0.80 $0.80 $0.80
Italian Soda $0.15 $0.15 $0.15
Merchandising $3.83 $3.83 $3.83
Signature Packaged Sauces $1.00 $1.00 $1.00
Direct Cost of Sales
Belgian Fries $39,571 $79,142 $158,285
Italian Soda $4,154 $8,308 $16,615
Merchandising $14,876 $29,751 $59,503
Signature Packaged Sauces $3,356 $6,712 $13,425
Subtotal Direct Cost of Sales $61,957 $123,914 $247,827
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5.4 Strategic Alliances
Our business requires a long relationship with raw suppliers as well as partner vendors. In Chinese, this
relationship is called "guanxi," meaning business bonding. We already have a long and good standing
relationship with Company V in our previous ventures. For Company Y, Mr. Joe Shmo, the managing
director, is a prominent figure in the society and we hope to strengthen further our business relationship
with him and the company.
5.5 Milestones
During the initial set up of the company, the 4 founders (Guy Fry, Harry Hip, Sam Sauce, and Carl
Cone) will conduct the planning and implementation in building the brand and the construction of our
first outlet. The planning and construction will take approximately 8 months, in addition to the revision
and refinement process that will take the rest of the 12 month period before our opening in early 2005.
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MILESTONES
Milestone Start Date End Date Budget Manager Department
Presentation
materials for all
stakeholders
1/12/2004 3/12/2004 TBD Carl Cone Business
Development
14. Follow up with
suppliers
1/21/2004 3/22/2004 $100 Sam
Sauce
Business
Development
Follow up with
developers
1/21/2004 9/8/2004 $50 Sam
Sauce
Business
Development
Printing materials 2/13/2004 4/10/2004 $8,000 Guy Fry Marketing
Marketing
communication
program
2/21/2004 6/23/2004 TBD Sam
Sauce
Marketing
Constructions 5/22/2004 12/3/2004 TBD Harry Hip Business
Development
In store signage,
POP
5/23/2004 10/11/2004 TBD Guy Fry Marketing
Grand opening
materials
6/2/2004 10/13/2004 TBD Guy Fry Marketing
Hiring staff 7/14/2004 8/12/2004 $900 Harry Hip Human
Resources
Open second
location
7/1/2005 7/1/2005 $10,000 Carl Cone Business
Development
Open 3rd and 4th
locations
1/1/2006 6/1/2006 $15,000 Carl Cone Business
Development
Open 5th, 6th, and
7th locations
1/1/2007 12/31/2007 $20,000 Carl Cone Business
Development
15. Training staff 9/12/2004 12/10/2004 $1,000 Harry Hip Human
Resources
Totals $55,050
Merchandising
Hang Out
Simple
Fresh
Cool
PopCulture
Fresin
Yes
Yes
Yes
Yes
Yes
Yes
20. Yes
3.3 SalesLiterature
FresinFrieswill use advertisingandsalesprogramstogetthe word outto customers.
2,000 colorbrochuresto be distributedthroughoutdestinationshoppingmall andfacilities:in-store,cinemas,area
eateries,informationduringthe grandopeninginJanuary2005.
Half page magazine reviewsinSingapore'slifestylemagazinesthatadvertisethe presence of the outlet.
3.4 Sourcing
Freshpotatoeswill be deliveredweeklybyourdistributordirectlyfromthe U.S.We alsohave an agreementwith
CompanyQ to exclusivelymanufactureoursignature sauces,andall of ourmerchandise willbe printedandproducedby
our partner'soffice inChina.
3.5 SalesPrograms
Each openingof FresinFrieswill have,more orless,the same marketingmix asthe others.Below are the programsthat
we will developtoopeneachlocation.
Grand Opening
Each newoutletwill have outdoorsignage assoonaspossible.We wantthe signage tobe supportedbybannersbefore
the opening.
Pointof Purchase
We will use "traytoppers"toexplainthe conceptandphilosophyof FresinFries.We will alsosell giftcertificates,
announce future jobopenings,andpossiblymentionfranchiseopportunities.
DirectMail Piece
21. A stand-alone piece,folded,will be producedinfullcoloronheavyweightpaper.Inside will be all the importantdetails
of FresinFries,explanationof ourmenu,prices,houseof operationandalocatormap.
3.6 Future Products
For now,we will focusonsellingfriesandsignature sauces.However,aswe grow further,we will addnewcategoriesto
our menu,suchas BelgianSandwichesandBuffaloWings.
In the future,ourgrowthstrategywill be offeringthe franchise of ourbrandto foodentrepreneursinthe region.The
successof Bread Talk franchisinginIndonesiaisthe bestexample ongrowingglobally.
Value Meal
Salesof FresinFrieswill notonlygeneratedfromthe sellingof itsfamousBelgianFries,butalsowill be generatedbythe
conceptionof an innovativepackage menucalledthe "value meal."Itprimarilyconsistsof acombinationof ourfeatured
BelgianFries,sandwichesandItaliansodaat greatervalue thansellingatindividual items.Furthercustomizationcould
be done by sellingabiggersize of friescalled"UberFresin" toattract price sensitivecustomers.
Private Parties
Brochuresand handoutswill explainthatwe can handle banquetsandprivate parties,inadditiontoourbrochure that
will listourdailyentrees.
Market AnalysisSummary
ConsumerexpendituresforfastfoodinSingapore rose duringthe endof the year2000, followedbythe recoveryof
Singapore'seconomy.The increasingnumberof new establishmentssuchasfastfoodfranchises,fancyrestaurantsand
gourmetbakeriesaroundSingapore hasshownasignificantgrowthinthissector.Foodspendingisaround56%of total
consumerexpendituresinSingapore,andconsumerspendingonleisure andrecreationmade upof 13% of total
consumerspending.
A muchbroader appeal existsforweekendslotsbecausethose are the dayswhenmostof our core target marketenjoys
the mall goingactivities.
Age - Youngsters,single,currentlyenrolledincollegeandhighschool.
Familyunit- We will alsoappeal tofamilies(youngfamilies) withchildren.
Gender- We will targetbothsexes,withaslightskew formalesdue totheirlowerattentiontodietaryconcerns.
Income - We will appeal tothe mediumincome individualsandtoall inthe lowermediumincome bracket.
22. Our conceptwill have verybroadappeal.Itisour goal to be the hipdestinationforfastfoodcravings.
Accordingto a recentpublicsurveyof people 15- 45 yearsold,80% of those interviewedlikefastfood.90%of themlike
fastfoodon a regularbasis,and10% of themclaimedthattheylike fastfood"verymuch,"or"love"fastfood.The
surveyalsoprovidedthe followingparticularreasonsforthe increasingpopularityof fastfood:
People have 52weekendsandthree longholidaysayear.Most of Singaporeanslove towindow shop,andwhentheydo
strollingaroundthe shoppingdistrict,theyneedaquickbite toaccommodate theiractivities.
White-collarworkersinofficeshave stoppedbringlunch,andenjoychicken,hamburger,pizzaorotherfastfoodjointsin
the vicinity.
Parentsgive more moneytokidsandstudentstobuy lunch.Fastfoodis naturallytheirfirstchoice,becauseof the brand
buildingeffortthatheavilytargetstheirage group.
Eatingout still remainsasSingaporeans'commonhabitof life.Theydonotperceive fastfoodisa luxury,andtheyenjoy
it bybringingtheirfamily,especiallyif theyhave smallerkids,inthe environmentof the western-style fastfoodoutlets.
4.1 Market Segmentation
We are targetingyoungSingaporeansasourprimarymarket.Orchard Road isthe place to meetand hangout after
school.Due to heavyextra-curricularactivitiesamongSingapore'syouth,itiscommonforhighschoolerstohave lunch
inside shoppingmalls,andnotathome.Theytendto flockto fastfoodjointsinside shoppingmallsacrossOrchardRoad.
Our secondarymarketsegmentisthe "WorkingSingaporeans."Withsomanyshoppingmallsinthe vicinity,Orchard
Road isthe havenfor shoppersandjobseekersalike.Inthe new ParagonShoppingCentre,there are more than8,000
workerscurrentlyworkingassalespersonsandboutiquestaff.There are more than10 majorshoppingmallsacross
Orchard Road,includingNgee AnnCity,the biggestshoppingmall inthe nation,employingmore than50,000 workers.
Lastly,Orchard Road isalsothe destinationfor touristsstayinginthe area.The MeritusMandarin,CrownPrince Hotel,
the Hilton,andPopularHotel are a fewof the biggestaccommodationsinSingapore.Touristswill strollOrchardRoad,
huntingforthe latesttrendinfashionandhave no time tostop for a full meal duringshopping.FresinFriesisthe
alternative foraquickbite while shoppingthe fancyboutiquesinthe area.
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MARKET ANALYSIS
YEAR 1 YEAR 2 YEAR 3 YEAR 4 YEAR 5
Potential Customers Growth CAGR
Young Singaporeans 15% 5,000,000 5,750,000 6,612,500 7,604,375 8,745,031 15.00%
23. WorkingSingaporeans 10% 3,000,000 3,300,000 3,630,000 3,993,000 4,392,300 10.00%
Tourists20% 3,800,000 4,560,000 5,472,000 6,566,400 7,879,680 20.00%
Total 15.52% 11,800,000 13,610,000 15,714,500 18,163,775 21,017,011 15.52%
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4.2 Target Market Segment StrategyStrategy and Implementation
Summary
At first, we will open one outlet inside the New Paragon Shopping Centre. This will become our
"market testing area," and as we go further, Fresin Fries is planning to open another in nearby shopping
malls. In attracting customers to try our fries, we will provide a see-through kitchen, so that people will
see how we are committed to freshness in our products.
The kitchen will also let out an aroma of our freshly fried fries into the surroundings area, so that
people will come and try our products.
5.1 Competitive Edge
Our unique dipping sauces blend local taste and international into one fusion recipe for the
signature sauce.
Enthusiastic and friendly staff
Supporting merchandise items that support company's brand building.
Our fries are made of 100% fresh potatoes, unlike the frozen fries used by competitors.
Innovative packaging will position us at the same level with foreign fast food franchises.
To develop good business strategies, perform a SWOT analysis of your business. It's easy with our
free guide and template. Learn how to perform a SWOT analysis
5.2 Marketing Strategy
Our strategy is based on serving our markets well. We will start our first outlet as a "market tester" that
could become a model of the expanding number of outlets in the future. Concentration will be on
maintaining quality and establishing a strong identity in the local market.
24. A combination of local media and local store marketing programs will be utilized at each location.
Local store marketing is most effective, followed by print ad. As soon as a concentration of stores is
established in a market, then broader media will be explored. We believe, however, that the best form
of advertising is still "buzz." By providing a fun and energetic environment, with unbeatable quality at
an acceptable price in a clean and friendly outlet, we will be the talk of the town. Therefore, the
execution of our concept is the most critical element of our plan. We will actively build our brand,
through the selling of supporting materials, such as merchandise, promotional items and other
marketing gimmicks similar to those of other fast food franchises.
5.2.1 Pricing Strategy
Our pricing strategy is positioned as "generic", meaning that S$4.00 is the average consumer spending
for a snack or light lunch in Singapore. Leveraging the volume of fries, Italian Soda, and signature
style sauces to be sold, we are serving the majority of Singaporeans.
5.2.2 Brand Challenges
Fresin Fries must establish a distinct brand to stand out from the other Western-style fast food
competitors.
Our logo is distinct as fresh, energetic and playful with color elements that are eye catching.
Product names are geared toward the target market (teens), with items such as "Frenzy Fresin" and
"Uber Fresin" which are fun and easy to remember.
5.2.3 Marketing Programs
We will deploy three different marketing tactics to increase customer awareness of Fresin Fries. Our
most important tactic will be "word-of-mouth" and in-store marketing. This will be by far the cheapest
and most effective of our marketing programs because of the high traffic in targeted shopping
locations.
The second tactic will be local store marketing. These will be low-budget plans that will provide
community support and awareness of our facility. The last marketing effort will be utilizing local
media. Although, this will be the most costly, this tactic will be used sparingly as a supplement where
necessary.
25. In-Store Marketing
o In-store brochures containing our concept and philosophy.
o Wall posters.
o Design concept.
o In-store viewing of making fries process from cutting to frying.
o Standing signage inside malls’ lobby/aisle.
o Outdoor signage (if possible).
o Grand opening promotion.
o Party catering.
o Merchandising items.
Local Store Marketing
o Brochures.
o Free occasional t-shirts at local stores events.
Local Media
o Direct mail piece – containing brochures sent to surrounding addresses.
o Web page – containing company philosophy, history and news.
o Local magazines that target our core customers, such as Free! Magazine.
o Newspaper campaign – placing several large ads throughout the month to explain our concept
to the local area.
5.2.4 Positioning Statement
Our main focus in marketing will be to increase customer awareness in the surrounding community.
We will direct all of our tactics and programs toward the goal of explaining who we are and what we
26. are all about. We will price our products fairly, keep our standards high, and execute the concept so
that “word-of-mouth” will be our main marketing force.
5.3 Sales Strategy
The sales strategy is to build and open new locations in order to increase revenue. However, this plan
will be implemented when the one "market tester" outlet showed potential growth. As each individual
location will continue to build its local customer base over the first three years of operation, the goal of
each store is S$104,250 in annual sales, with the original flagship store expected to earn almost
S$200,000 per year.
5.3.1 Sales Forecast
We anticipate the highest peak on the months of November and December in our sales forecast, due to
the holiday seasons. In November, there is Ramadan, and for non-muslim Malaysians and Indonesians,
it means vacation time. Approximately 1.5 million Indonesians visit Singapore each year, mostly for
shopping and dining. Then in December, we anticipate more tourists coming into Singapore; this
explains the jumped of sales in these last two months of the year.
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27. SALES FORECAST
YEAR 1 YEAR 2 YEAR 3
Unit Sales
Belgian Fries 49,464 98,928 197,856
Italian Soda 27,692 55,384 110,768
Merchandising 3,889 7,778 15,556
Signature Packaged Sauces 3,356 6,712 13,425
TOTAL UNIT SALES 84,401 168,802 337,605
Unit Prices Year 1 Year 2 Year 3
Belgian Fries $4.00 $4.00 $4.00
Italian Soda $1.50 $1.50 $1.50
Merchandising $8.50 $8.50 $8.50
Signature Packaged Sauces $2.00 $2.00 $2.00
Sales
28. Belgian Fries $197,856 $395,712 $791,424
Italian Soda $41,538 $83,076 $166,152
Merchandising $33,057 $66,114 $132,228
Signature Packaged Sauces $6,712 $13,425 $26,849
TOTAL SALES $279,163 $558,327 $1,116,654
Direct Unit Costs Year 1 Year 2 Year 3
Belgian Fries $0.80 $0.80 $0.80
Italian Soda $0.15 $0.15 $0.15
Merchandising $3.83 $3.83 $3.83
Signature Packaged Sauces $1.00 $1.00 $1.00
Direct Cost of Sales
Belgian Fries $39,571 $79,142 $158,285
Italian Soda $4,154 $8,308 $16,615
Merchandising $14,876 $29,751 $59,503
29. Signature Packaged Sauces $3,356 $6,712 $13,425
Subtotal Direct Cost of Sales $61,957 $123,914 $247,827
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5.4 Strategic Alliances
Our business requires a long relationship with raw suppliers as well as partner vendors. In Chinese, this
relationship is called "guanxi," meaning business bonding. We already have a long and good standing
relationship with Company V in our previous ventures. For Company Y, Mr. Joe Shmo, the managing
director, is a prominent figure in the society and we hope to strengthen further our business relationship
with him and the company.
5.5 Milestones
During the initial set up of the company, the 4 founders (Guy Fry, Harry Hip, Sam Sauce, and Carl
Cone) will conduct the planning and implementation in building the brand and the construction of our
first outlet. The planning and construction will take approximately 8 months, in addition to the revision
and refinement process that will take the rest of the 12 month period before our opening in early 2005.
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30. MILESTONES
Milestone Start Date End Date Budget Manager Department
Presentation
materials for all
stakeholders
1/12/2004 3/12/2004 TBD Carl Cone Business
Development
Follow up with
suppliers
1/21/2004 3/22/2004 $100 Sam
Sauce
Business
Development
Follow up with
developers
1/21/2004 9/8/2004 $50 Sam
Sauce
Business
Development
Printing materials 2/13/2004 4/10/2004 $8,000 Guy Fry Marketing
Marketing
communication
program
2/21/2004 6/23/2004 TBD Sam
Sauce
Marketing
Constructions 5/22/2004 12/3/2004 TBD Harry Hip Business
Development
In store signage,
POP
5/23/2004 10/11/2004 TBD Guy Fry Marketing
Grand opening
materials
6/2/2004 10/13/2004 TBD Guy Fry Marketing
Hiring staff 7/14/2004 8/12/2004 $900 Harry Hip Human
Resources
31. Open second
location
7/1/2005 7/1/2005 $10,000 Carl Cone Business
Development
Open 3rd and 4th
locations
1/1/2006 6/1/2006 $15,000 Carl Cone Business
Development
Open 5th, 6th, and
7th locations
1/1/2007 12/31/2007 $20,000 Carl Cone Business
Development
Training staff 9/12/2004 12/10/2004 $1,000 Harry Hip Human
Resources
Totals $55,050
FresinFriesintendstocatertothe bulkof teenagersandyoungstersinSingapore.We have chosenthisgroupforseveral
importantreasons.Itisour goal tobe "the extraordinaryfastfoodplace"andwe believe thatthe age groupfrom15 to
25 is the primaryage where brandbuildingeffortscouldtake place.Theyare onlimitedorfixedincomesandseeka
value/price relationshipthatwill notstretchtheirbudgets.
Our secondarytargetisbetweenthe agesof 25 and37, whichare a heavylounge/restaurantusergroup.Theyare more
flexible inbudgetsandseekmore thana value/price relationship.
Our lunchstrategyisdual purposed.First,we are featuringfreshfriestofillSingapore'scravingforfastfoodas most
ideasof lunchisa quickbite nota heavymeal.
Second,we wantto keepthe price pointat lunchas fairas possible tokeepusincompetitionwithotherfastfood
outlets.AtS$4.00 for a mediumsize fries,we are onlyslightlyabove the segment,butwe offermuchmore excitement
than the restof the competition.
4.2.1 Market Needs
FresinFriesseesourtargetedmarketgroupashavingmany"makan" (eating) SingaporeanDollarneeds.A recent
ConsumerTrendandAnalysisbyEuromonitoridentifiedthe followingneedsamongourtargetmarkets.Ourcore group:
32. Wants variety andflavorinitsfood,preferablysomethingfried
Looksfor speedof service
Wants an entertainingandfunexperience
Insistsupona clean,friendly,andattractive environment
Adoptsa global lifestyle
Is computerliterate
Enjoyseatingout
Has an active lifestyle
Comesfromvariousethnicbackgrounds
Accordingto a GAIN Reportpublishedin2000, potatoesare the secondlargestcommodityof USexportstoSingapore
afterfreshfruit,valuingalmostUSD$13 millionperannum.Thisiscausedbythe increasinglyyoungerdemographicand
risingincomesthroughoutSingapore thathave ledtolifestylechangesthatare influencingconsumerpurchases,food,
and entertainmentchoices.Some changestakingplace include alargerprofessionalclasswithmore workingwomen,
whichmeansgreaterdisposableincomes.
4.2.2 Market Trends
In the past,SingaporeanspreferredWesternchainrestaurants.Thiswasthe time whenKFC,McDonald's,LongJohn
Silver'sandPizzaHut were dominatingmostof the chains.Butthe trendseemstohave shiftedinthe lastdecade,with
the successof the locallygrownbrands,suchas BreadTalk and Bee Che Hiang.Many of these local brandsgrewto
become giantfranchisesthatdominate the SoutheastAsiaregion.Forinstance,BreadTalkcontrols 55% of Indonesia's
bakerymarket.
The keyto successfor these foreignchainswasmainlydue tothe popularityof Singaporeastouristdestinationforthese
countries.Touristsare the strongest"buzzer."UsuallyaftertheywentbackfromvacationinginSingapore,theytold
friendsandfamiliesaboutnewthingsinSingapore,includingnew shoppingmalls,new boutiques,new restaurants,and
newfastfoodjoints.The fascinationof AsiantouristscomingtoSingapore haspositionedthe cityitself asanaspiration
to modernlife inthe region.
Many local entrepreneurscamouflagedtheirretail storesasaninternational brandinaccordance towhat theysell.For
instance,there isalocal entrepreneurwhocreatedaJapanese name tosell yakitori (Japanese BBQ meatskewers),and
there isa fashionboutique namedafteranoldItalianmovie.
4.3 IndustryAnalysis
Despite the prolongedeffectsof the AsianEconomicCrisisfollowedbypolitical turmoil uptomid2001, Singapore'sfood
service industrywitnessedgrowthover2000/2001 at 4 - 5% intermsof unitsandtransaction(Euromonitor).Muchof
thisgrowthwas contributedbythe cafes/bars,fastfood,andfoodretail sectors,whose wide appealamongstayoung
33. population,forwhomtime isof a premium,ledtohighlevelsof growth.Thisgrowthisunderpinnedbymarketdemand
and lifestyle changes,suchasseeingeatingoutaspart of trendylifestyle.
Entry of major multi-national foodservice operatorsintomajorshoppingdestinationinthe late 1980s until the 1990s
ledto growthincompetitioninthe marketplace,mainlyfromfastfoodchains.Thisstimulatedthe rise inthe numberof
fastfoodunits,bothof internationalandlocal chains,thatstartedinthe early1990s. Althoughthere wasaslowdown
duringthe economiccrisisin1998, the foodservice industryrecoveredfasterthanothers,particularlyduring2000 and
2001. Recentbombingtragedieshave alsoproventhatnegativeeffectsonthissectorare moderatelyshort-term.
Franchisingbecame popularin the foodservice industrythroughthe introductionandentryof multi-national food
service brands,primarilyU.S.-ownedenterprises,suchasKFC,PizzaHut and McDonald's.Currently,there are manylocal
chainsthat have alsoexperiencedgrowthbyapplyingthissystemtotheiroperations.
4.3.1 TrendsinFood Service Retail
Accordingto governmentsurveys,Singapore'sspendingon"eatingout"iscontinuingtoincrease.Spendingoncooked
foodas a percentage of total average food-spendreached55% in1998. The growth inspendinginthe foodservice
sectorarisesfroma numberof factors:
Increasedaffluence amongstSingaporeans,especiallythoseunderthe age of 40 years.
Increasesinthe numberof expatriate residents,whichhasmore thandoubledsince 1988.
Increasedconvenience-seekingamongstyoungerSingaporeanswholiveinahecticcitytoday comparedto the much
slowerpace of life thatexisted20yearsago.
Whentheywantconvenientcookedfood,Singaporeanshave longturnedtothe local hawkerstalls,ratherthan
preparedready-to-cookorready-to-eatprocessedconvenience foods.Asthe numbersandvarietyof foodservice
outletshasincreasedinSingapore,localshave adoptedthe convenientproductsof otherfoodservice outlets,especially
the fast foodoutlets,asalternativesourcesof convenientcookedfood.Youngermiddle andupperincome group
familiesandindividualsare alsofrequentusersof the full service restaurants,modern-stylecoffee shopsandcafésthat
nowexistall acrossSingapore.
Overthe past 5 years,there hasbeena general upgradinginthe foodservice sectorwhichhasseenthe establishmentof
more air conditionedfoodcenters(foodcourts) thatare considerablycleanerthanthe traditionalhawkermarkets.At
the same time,increasedinvestmentfromforeignandlocal businessesinthe sectorhasalsoproducedan increase in
the numbersof:
Foreignchains,includingchainssuchasOutbackSteakhouse.
Modernretail bakery/café outletssuchasBread Talk.
Moderncoffee shopssuchas Starbucks.
34. 4.3.2 CompetitionandBuyingPatterns
The competitioninthisarenaisthe fiercestinall othermetropolitanareasinSE Asia.Singapore isacompact city,but
has a lotto offer.Usuallythere are a minimumof twoof the same outletswithinaradiusof lessthan300 meters.For
instance,BreadTalkopensone outletinsidethe Ngee AnnCityShoppingCentre andanotherjustacrossthe streetinside
the Far East PlazaShoppingCentre.Itisquite commonforretailerstoimplementthiskindof strategy,due tothe high
volume of people strollingaroundthe mainareaof Orchard Road.
Anotherreasonisbecause manyretailersdonotwantto lose salesopportunity,asthe competitorsare offering
substitutionsandsimilarproductcategories. Thisphenomenonhasmade Singapore the bestplace toshop.If youjust
missedHäagenDazswaffle atCK Tang ShoppingMall,there isanotherHäagenDazsacross the streetat the new
ParagonShoppingCentre.
4.3.3 Main Competitors
Our maincompetitorsin thissegmentare anyfoodoutletswithinthe 300 meterradiusalongthe Orchard Road. Inour
location,there are Tori-Q,PizzaWalker,Starbucks,BreadTalk,andRotiboy.
Tori-Q
Tori-Qislocallyownedfranchise whosellsJapanese BBQskewers.Established in1998, Tori-Qhad expandedits
operationintoneighboringcountries,Indonesia,Malaysia,andThailand.Tori-Qispopularamonglocal teenagersasit
offersfastservice toitscustomers.Commonly,Tori-Qoutletsare rathersmall,andcanonlyserve a maximumof 6
guests.Itis a choice for those whoare in a hurry andwouldlike tograb a quicklunchon the way.
PizzaWalker
PizzaWalkerisa jointventure positionedasgourmetpizzajointinSingapore.Mostof itsretail outletsare decorated
withwelcomingambience,suchasflowersandsee-throughkitchens.PizzaWalkerisagood place to hangout, andthe
place isalwaysfull duringlunchhour.Ithas more than enoughtablestoserve amaximumof 55 guests.Itsspecialtyis
all-you-can-eatpizza!
Starbucks
Starbucks'strategyenteringthe lunchmarkethadmade some impactin Singapore.Usually,alunchmenuinSingapore
consistsof "friedandBBQ stuff"suchas roast pork withrice or the Big Mac. Starbucksisone of the firstfoodretailers
that popularized"lightandhealthy"alternativessuchassalador leansandwichasan optionsforSingapore'slunch
accommodations.
BreadTalk
35. As the mostsuccessful franchiserinSingapore,BreadTalkissurelybecomingathreatfor mostfoodretailers.BreadTalk
not onlyrentedmostof the retail space alongOrchard Road,but now theyare doingdeliverytoofficesandapartments
nearby.BreadTalk outletsusuallyconsistof ahuge see-throughkitchen,andbreadtraysreadyforpick-upbycustomers,
withthree or fourcashiersat front,to speedupthe queue.Rumorhasitthat Bread Talksoldmore than 35,000 breads
each dayin justone of theirretail outlets.
Rotiboy
A Malaysianfranchise.Rotiboyisquitepopularinthe regionasitisnow expandingintoseveral citiesinIndonesia,
Vietnam,Thailand,andthe Philippines.Rotiboyofferssimplicityforquicklunchfranchiser,andoftenconsidered
alternativesforitslongqueueingrivals.
4.3.4 ForeignVs.Local Franchising
Around40% of the franchisesoperatinginSingaporeare foreign.Home grownfranchisesare still intheirmaturing
stagesas theystart to expandglobally.Franchisesfromthe U.S.account for65% of foreignbrands,withbigplayerssuch
as KFC,Starbucks,PizzaHut, etc.Due to highcapital investment,Singapore conglomeratestendtodominatethe
industry.
Home grownfranchisesare more oftensoughtmore by youngentrepreneursthanare theirWesterncounterparts,as
theyoffergreaterflexibilityandlowerfranchise feestooperate.UnlikeWesternlicense holders,home grownfranchises
are more efficientinthe overall supplychainmanagementasthe basicraw ingredientsare commonlyfoundanywhere
inthe region.
Strategy and Implementation Summary
At first, we will open one outlet inside the New Paragon Shopping Centre. This will become our
"market testing area," and as we go further, Fresin Fries is planning to open another in nearby shopping
malls. In attracting customers to try our fries, we will provide a see-through kitchen, so that people will
see how we are committed to freshness in our products.
The kitchen will also let out an aroma of our freshly fried fries into the surroundings area, so that
people will come and try our products.
5.1 Competitive Edge
Our unique dipping sauces blend local taste and international into one fusion recipe for the
signature sauce.
Enthusiastic and friendly staff
36. Supporting merchandise items that support company's brand building.
Our fries are made of 100% fresh potatoes, unlike the frozen fries used by competitors.
Innovative packaging will position us at the same level with foreign fast food franchises.
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5.2 Marketing Strategy
Our strategy is based on serving our markets well. We will start our first outlet as a "market tester" that
could become a model of the expanding number of outlets in the future. Concentration will be on
maintaining quality and establishing a strong identity in the local market.
A combination of local media and local store marketing programs will be utilized at each location.
Local store marketing is most effective, followed by print ad. As soon as a concentration of stores is
established in a market, then broader media will be explored. We believe, however, that the best form
of advertising is still "buzz." By providing a fun and energetic environment, with unbeatable quality at
an acceptable price in a clean and friendly outlet, we will be the talk of the town. Therefore, the
execution of our concept is the most critical element of our plan. We will actively build our brand,
through the selling of supporting materials, such as merchandise, promotional items and other
marketing gimmicks similar to those of other fast food franchises.
5.2.1 Pricing Strategy
Our pricing strategy is positioned as "generic", meaning that S$4.00 is the average consumer spending
for a snack or light lunch in Singapore. Leveraging the volume of fries, Italian Soda, and signature
style sauces to be sold, we are serving the majority of Singaporeans.
5.2.2 Brand Challenges
Fresin Fries must establish a distinct brand to stand out from the other Western-style fast food
competitors.
Our logo is distinct as fresh, energetic and playful with color elements that are eye catching.
Product names are geared toward the target market (teens), with items such as "Frenzy Fresin" and
"Uber Fresin" which are fun and easy to remember.
37. 5.2.3 Marketing Programs
We will deploy three different marketing tactics to increase customer awareness of Fresin Fries. Our
most important tactic will be "word-of-mouth" and in-store marketing. This will be by far the cheapest
and most effective of our marketing programs because of the high traffic in targeted shopping
locations.
The second tactic will be local store marketing. These will be low-budget plans that will provide
community support and awareness of our facility. The last marketing effort will be utilizing local
media. Although, this will be the most costly, this tactic will be used sparingly as a supplement where
necessary.
In-Store Marketing
o In-store brochures containing our concept and philosophy.
o Wall posters.
o Design concept.
o In-store viewing of making fries process from cutting to frying.
o Standing signage inside malls’ lobby/aisle.
o Outdoor signage (if possible).
o Grand opening promotion.
o Party catering.
o Merchandising items.
Local Store Marketing
o Brochures.
o Free occasional t-shirts at local stores events.
Local Media
38. o Direct mail piece – containing brochures sent to surrounding addresses.
o Web page – containing company philosophy, history and news.
o Local magazines that target our core customers, such as Free! Magazine.
o Newspaper campaign – placing several large ads throughout the month to explain our concept
to the local area.
5.2.4 Positioning Statement
Our main focus in marketing will be to increase customer awareness in the surrounding community.
We will direct all of our tactics and programs toward the goal of explaining who we are and what we
are all about. We will price our products fairly, keep our standards high, and execute the concept so
that “word-of-mouth” will be our main marketing force.
5.3 Sales Strategy
The sales strategy is to build and open new locations in order to increase revenue. However, this plan
will be implemented when the one "market tester" outlet showed potential growth. As each individual
location will continue to build its local customer base over the first three years of operation, the goal of
each store is S$104,250 in annual sales, with the original flagship store expected to earn almost
S$200,000 per year.
5.3.1 Sales Forecast
We anticipate the highest peak on the months of November and December in our sales forecast, due to
the holiday seasons. In November, there is Ramadan, and for non-muslim Malaysians and Indonesians,
it means vacation time. Approximately 1.5 million Indonesians visit Singapore each year, mostly for
shopping and dining. Then in December, we anticipate more tourists coming into Singapore; this
explains the jumped of sales in these last two months of the year.
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SALES FORECAST
YEAR 1 YEAR 2 YEAR 3
Unit Sales
Belgian Fries 49,464 98,928 197,856
Italian Soda 27,692 55,384 110,768
Merchandising 3,889 7,778 15,556
Signature Packaged Sauces 3,356 6,712 13,425
TOTAL UNIT SALES 84,401 168,802 337,605
Unit Prices Year 1 Year 2 Year 3
Belgian Fries $4.00 $4.00 $4.00
40. Italian Soda $1.50 $1.50 $1.50
Merchandising $8.50 $8.50 $8.50
Signature Packaged Sauces $2.00 $2.00 $2.00
Sales
Belgian Fries $197,856 $395,712 $791,424
Italian Soda $41,538 $83,076 $166,152
Merchandising $33,057 $66,114 $132,228
Signature Packaged Sauces $6,712 $13,425 $26,849
TOTAL SALES $279,163 $558,327 $1,116,654
Direct Unit Costs Year 1 Year 2 Year 3
Belgian Fries $0.80 $0.80 $0.80
Italian Soda $0.15 $0.15 $0.15
Merchandising $3.83 $3.83 $3.83
Signature Packaged Sauces $1.00 $1.00 $1.00
41. Direct Cost of Sales
Belgian Fries $39,571 $79,142 $158,285
Italian Soda $4,154 $8,308 $16,615
Merchandising $14,876 $29,751 $59,503
Signature Packaged Sauces $3,356 $6,712 $13,425
Subtotal Direct Cost of Sales $61,957 $123,914 $247,827
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business plan.
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5.4 Strategic Alliances
Our business requires a long relationship with raw suppliers as well as partner vendors. In Chinese, this
relationship is called "guanxi," meaning business bonding. We already have a long and good standing
relationship with Company V in our previous ventures. For Company Y, Mr. Joe Shmo, the managing
director, is a prominent figure in the society and we hope to strengthen further our business relationship
with him and the company.
5.5 Milestones
During the initial set up of the company, the 4 founders (Guy Fry, Harry Hip, Sam Sauce, and Carl
Cone) will conduct the planning and implementation in building the brand and the construction of our
first outlet. The planning and construction will take approximately 8 months, in addition to the revision
and refinement process that will take the rest of the 12 month period before our opening in early 2005.
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MILESTONES
Milestone Start Date End Date Budget Manager Department
Presentation
materials for all
stakeholders
1/12/2004 3/12/2004 TBD Carl Cone Business
Development
Follow up with
suppliers
1/21/2004 3/22/2004 $100 Sam
Sauce
Business
Development
Follow up with
developers
1/21/2004 9/8/2004 $50 Sam
Sauce
Business
Development
Printing materials 2/13/2004 4/10/2004 $8,000 Guy Fry Marketing
Marketing
communication
program
2/21/2004 6/23/2004 TBD Sam
Sauce
Marketing
Constructions 5/22/2004 12/3/2004 TBD Harry Hip Business
Development
43. In store signage,
POP
5/23/2004 10/11/2004 TBD Guy Fry Marketing
Grand opening
materials
6/2/2004 10/13/2004 TBD Guy Fry Marketing
Hiring staff 7/14/2004 8/12/2004 $900 Harry Hip Human
Resources
Open second
location
7/1/2005 7/1/2005 $10,000 Carl Cone Business
Development
Open 3rd and 4th
locations
1/1/2006 6/1/2006 $15,000 Carl Cone Business
Development
Open 5th, 6th, and
7th locations
1/1/2007 12/31/2007 $20,000 Carl Cone Business
Development
Training staff 9/12/2004 12/10/2004 $1,000 Harry Hip Human
Resources
Totals $55,050
Web Plan Summary
The website will, of course, show visitors everything about Belgian food culture, including the history
of french fries over time. To make the website interactive, Fresin Fries will offer gift cards and
promotions via the Internet, so our visitors can print the promotional coupon in PDF format and bring it
when they visit Fresin Fries. Visitors can also download Fresin Fries' theme song as ring tones, or order
potato cutters for delivery.
Besides the traditional formats of customer service hotline and in-store form, customers can now write
their comments and suggestions on our website, which will be directed to one of our staff.
44. So, the website itself will act as the medium between our company and our audience.
In the future, our website will show information on franchising/licensing our brand name.
6.1 Website Marketing Strategy
We will leverage the visibility of our shopping mall's website by getting them to include a link to ours.
We will also post banners on an official Singapore tourism website.
6.2 Development Requirements
To adequately serve our audience, the front end strategy of our website should be parallel with our
corporate color. The front end design of our website will be entirely trusted to Mr. Guy Fry.
The diversity of founders' background in our company has enabled a cost efficient development in our
venture. As Mr. Harry Hip and Mr. Carl Cone are experts in Information Technology, the back end of
our website will be developed by these gentlemen.
Management Summary
The initial management team depends on the founders themselves, with little back-up. As we grow, we
will take on additional help in certain key areas. Part of our basic philosophy will be able to run our
executive management as a "knowledge sharing" fellowship. We will not add additional overhead until
absolutely necessary. This will mean that the initial staff support team will have to work extra. By
doing this, we will keep our overhead as low as possible, allowing us to adequately staff our outlets.
This will also allow us and future business partners to recoup investments as quickly as possible and
enjoy a higher return.
At present time, Fresin Fries is being owned by its 4 founders. Others that have helped on the
development of this business venture will be offeredan opportunity to grow together with the company
at the appropriate time, and when the time comes, the 4 founders’ share will be consolidated as one
entity.
7.1 Management Team
Fresin Fries is currently the creative idea of its four founders. As the company is small in nature, it only
requires a simple organizational structure. Implementation of this organization form calls for all four
45. individuals to make all major management decisions in addition to monitoring all other business
activities.
As we expand into multiple locations, each location will have a primary site manager.
7.2 Organizational Structure
Future organizational structure will include a director of store operations when the store locations
exceed four units. We hope that this individual will come out of the ranks of our stores’ management.
This will provide a supervisory level between the executive level and the store management level.
Current plan is to have our accounting and payroll functions done by an in-house bookkeeping. Mr.
David Lu will be responsible for accounting and business development of Fresin Fries, helped by Mr.
Harry Hip, acting Head of Human Resources Division. Possible positions might be added at a later date
include marketing manager, purchasing manager, controller, human resources, R&D and administrative
support team.
7.3 Personnel Plan
Our initial employees will include two cashiers, two cooks and two bus boys per location, with one of
each on the premises during open hours. This is considered an ideal personnel number for a food outlet
the size of our own. Each employee will work for 38-40 hours per week.
In the long run, as we expand our product category and retail outlets, we will employ more people in
the middle management to ensure the focus of our work, including site managers.
PERSONNEL PLAN
YEAR 1 YEAR 2 YEAR 3
Site Managers $0 $60,000 $96,000
46. Cashiers $36,000 $80,000 $144,400
Cook $28,800 $66,000 $115,200
Busboy $23,400 $56,000 $94,000
TOTAL PEOPLE 12 26 40
Total Payroll $88,200 $262,000 $449,600
Financial Plan
The company is now privately held by Harry Hip, Guy Fry, Carl Cone, and Sam Sauce. Future shares
will be offeredafter two consecutive years of operating in Singapore.
8.1 Start-up Funding
Currently, the company is owned by the original 4 founders, who each will contribute $200,000 for the
same amount of share, 25%. This will more than cover start-up requirements, and provide the business
with a cash cushion to use for expansion over the first three years.
START-UP FUNDING
Start-up Expenses to Fund $68,800
Start-up Assets to Fund $50,000
TOTAL FUNDING REQUIRED $118,800
47. Assets
Non-cash Assets from Start-up $30,000
Cash Requirements from Start-up $50,000
Additional Cash Raised $681,200
Cash Balance on Starting Date $731,200
TOTAL ASSETS $761,200
Liabilities and Capital
Liabilities
Current Borrowing $0
Long-term Liabilities $0
Accounts Payable (Outstanding Bills) $0
Other Current Liabilities (interest-free) $0
TOTAL LIABILITIES $0
Capital
48. Planned Investment
Eric Yam $200,000
Martin Ng $200,000
David Lu $200,000
Sagita Suwandi $200,000
Additional Investment Requirement $0
TOTAL PLANNED INVESTMENT $800,000
Loss at Start-up (Start-up Expenses) ($68,800)
TOTAL CAPITAL $731,200
TOTAL CAPITAL AND LIABILITIES $731,200
Total Funding $800,000
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49. 8.2 Break-even Analysis
Our break-even analysis shows that we need unit sales over 9,700 per month to break even. We do not
expect to begin turning a profit until year three.
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BREAK-EVEN ANALYSIS
Monthly Units Break-even 9,706
Monthly Revenue Break-even $32,104
Assumptions:
50. Average Per-Unit Revenue $3.31
Average Per-Unit Variable Cost $0.73
Estimated Monthly Fixed Cost $24,979
8.3 Projected Profit and Loss
As the Profit and Loss shows, Fresin Fries will run at a loss for the first two years, using up some of the
cash reserves initially invested by the founders. As sales increase, we will expand into new locations to
aggressively spread brand recognition. This increase in visibility will allow us to take up less expensive
locations off of Orchard Road, while maintaining our flagship operation, the first store, in a prime spot.
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PRO FORMA PROFIT AND LOSS
YEAR 1 YEAR 2 YEAR 3
Sales $279,163 $558,327 $1,116,654
Direct Cost of Sales $61,957 $123,914 $247,827
53. Other Costs of Sales $0 $0 $0
TOTAL COST OF SALES $61,957 $123,914 $247,827
Gross Margin $217,207 $434,413 $868,826
Gross Margin % 77.81% 77.81% 77.81%
Expenses
Payroll $88,200 $262,000 $449,600
Marketing/Promotion $10,000 $10,000 $10,000
Depreciation $0 $0 $0
Rent $174,000 $248,000 $298,000
Utilities $2,550 $5,000 $8,000
New location setup $25,000 $50,000 $50,000
Total Operating Expenses $299,750 $575,000 $815,600
Profit Before Interest and Taxes ($82,543) ($140,587) $53,226
EBITDA ($82,543) ($140,587) $53,226
54. Interest Expense $0 $0 $0
Taxes Incurred $0 $0 $0
Net Profit ($82,543) ($140,587) $53,226
Net Profit/Sales -29.57% -25.18% 4.77%
8.4 Projected Cash Flow
The following chart and table show the ProjectedCash Flow for Fresin Fries.
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55. PRO FORMA CASH FLOW
YEAR 1 YEAR 2 YEAR 3
Cash Received
Cash from Operations
Cash Sales $279,163 $558,327 $1,116,654
SUBTOTAL CASH FROM OPERATIONS $279,163 $558,327 $1,116,654
Additional Cash Received
Sales Tax, VAT, HST/GST Received $0 $0 $0
New Current Borrowing $0 $0 $0
New Other Liabilities (interest-free) $0 $0 $0
New Long-term Liabilities $0 $0 $0
Sales of Other Current Assets $0 $0 $0
Sales of Long-term Assets $0 $0 $0
New Investment Received $0 $0 $0
56. SUBTOTAL CASH RECEIVED $279,163 $558,327 $1,116,654
Expenditures Year 1 Year 2 Year 3
Expenditures from Operations
Cash Spending $88,200 $262,000 $449,600
Bill Payments $244,265 $430,245 $599,286
SUBTOTAL SPENT ON OPERATIONS $332,465 $692,245 $1,048,886
Additional Cash Spent
Sales Tax, VAT, HST/GST Paid Out $0 $0 $0
Principal Repayment of Current Borrowing $0 $0 $0
Other Liabilities Principal Repayment $0 $0 $0
Long-term Liabilities Principal Repayment $0 $0 $0
Purchase Other Current Assets $0 $0 $0
Purchase Long-term Assets $0 $0 $0
Dividends $0 $0 $0
57. SUBTOTAL CASH SPENT $332,465 $692,245 $1,048,886
Net Cash Flow ($53,301) ($133,918) $67,767
Cash Balance $677,899 $543,981 $611,748
8.5 Projected Balance Sheet
Fresin's projectedcompany balance sheet follows. We expect to run at a loss for the first two years,
decreasing our net worth slightly. As the operation becomes more profitable in the third year, our net
worth rises again.
PRO FORMA BALANCE SHEET
YEAR 1 YEAR 2 YEAR 3
Assets
Current Assets
Cash $677,899 $543,981 $611,748
Other Current Assets $0 $0 $0
TOTAL CURRENT ASSETS $677,899 $543,981 $611,748
Long-term Assets
58. Long-term Assets $0 $0 $0
Accumulated Depreciation $0 $0 $0
TOTAL LONG-TERM ASSETS $0 $0 $0
TOTAL ASSETS $677,899 $543,981 $611,748
Liabilities and Capital Year 1 Year 2 Year 3
Current Liabilities
Accounts Payable $29,242 $35,911 $50,452
Current Borrowing $0 $0 $0
Other Current Liabilities $0 $0 $0
SUBTOTAL CURRENT LIABILITIES $29,242 $35,911 $50,452
Long-term Liabilities $0 $0 $0
TOTAL LIABILITIES $29,242 $35,911 $50,452
Paid-in Capital $800,000 $800,000 $800,000
Retained Earnings ($68,800) ($151,343) ($291,930)
59. Earnings ($82,543) ($140,587) $53,226
TOTAL CAPITAL $648,657 $508,070 $561,296
TOTAL LIABILITIES AND CAPITAL $677,899 $543,981 $611,748
Net Worth $648,657 $508,070 $561,296
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8.6 Business Ratios
The following table outlines some of the more important ratios from the Fast Food Restaurants and
Stands industry. The final column, Industry Profile, details specific ratios based on the industry as it is
classified by the Standard Industry Classification (SIC) code 5812.
RATIO ANALYSIS
YEAR 1 YEAR 2 YEAR 3 INDUSTRY
PROFILE
Sales Growth 0.00% 100.00% 100.00% 8.67%
Percent of Total Assets
60. Other Current Assets 0.00% 0.00% 0.00% 37.31%
Total Current Assets 100.00% 100.00% 100.00% 45.97%
Long-term Assets 0.00% 0.00% 0.00% 54.03%
TOTAL ASSETS 100.00% 100.00% 100.00% 100.00%
Current Liabilities 4.31% 6.60% 8.25% 17.94%
Long-term Liabilities 0.00% 0.00% 0.00% 22.26%
Total Liabilities 4.31% 6.60% 8.25% 40.20%
NET WORTH 95.69% 93.40% 91.75% 59.80%
Percent of Sales
Sales 100.00% 100.00% 100.00% 100.00%
Gross Margin 77.81% 77.81% 77.81% 59.05%
Selling, General & Administrative
Expenses
107.37% 102.99% 73.04% 39.24%
Advertising Expenses 0.00% 0.00% 0.00% 1.96%
61. Profit Before Interest and Taxes -29.57% -25.18% 4.77% 1.92%
Main Ratios
Current 23.18 15.15 12.13 1.04
Quick 23.18 15.15 12.13 0.66
Total Debt to Total Assets 4.31% 6.60% 8.25% 50.22%
Pre-tax Return on Net Worth -12.73% -27.67% 9.48% 6.90%
Pre-tax Return on Assets -12.18% -25.84% 8.70% 13.87%
Additional Ratios Year 1 Year 2 Year 3
Net Profit Margin -29.57% -25.18% 4.77% n.a
Return on Equity -12.73% -27.67% 9.48% n.a
Activity Ratios
Accounts Payable Turnover 9.35 12.17 12.17 n.a
Payment Days 27 27 26 n.a
Total Asset Turnover 0.41 1.03 1.83 n.a
62. Debt Ratios
Debt to Net Worth 0.05 0.07 0.09 n.a
Current Liab. to Liab. 1.00 1.00 1.00 n.a
Liquidity Ratios
Net Working Capital $648,657 $508,070 $561,296 n.a
Interest Coverage 0.00 0.00 0.00 n.a
Additional Ratios
Assets to Sales 2.43 0.97 0.55 n.a
Current Debt/Total Assets 4% 7% 8% n.a
Acid Test 23.18 15.15 12.13 n.a
Sales/Net Worth 0.43 1.10 1.99 n.a
Dividend Payout 0.00 0.00 0.00
Appendix
SALES FORECAST
63. MONTH
1
MONTH
2
MONTH
3
MONTH
4
MONTH
5
MONTH
6
MONTH
7
MONTH
8
MONTH
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U nit Sales
Belgian Fries 2% 1,000 1,200 1,440 1,728 2,074 2,488 3,981 4,778 5,733 6,880 8,256 9,907
Italian Soda 2% 650 780 936 1,123 1,348 1,617 2,426 2,790 3,209 3,690 4,243 4,880
M erchandising 2% 100 120 144 160 180 220 299 358 430 516 619 743
Signature
P ackaged
Sauces
1% 100 118 139 150 150 150 270 319 376 444 523 618
TOTAL UNIT
SALES
1,850 2,218 2,659 3,161 3,751 4,476 6,976 8,244 9,747 11,529 13,641 16,147
U nit P rices M onth 1 M onth 2 M onth 3 M onth 4 M onth 5 M onth 6 M onth 7 M onth 8 M onth 9 M onth
10
M onth
11
M onth
12
Belgian Fries $4.00 $4.00 $4.00 $4.00 $4.00 $4.00 $4.00 $4.00 $4.00 $4.00 $4.00 $4.00
Italian Soda $1.50 $1.50 $1.50 $1.50 $1.50 $1.50 $1.50 $1.50 $1.50 $1.50 $1.50 $1.50
M erchandising $8.50 $8.50 $8.50 $8.50 $8.50 $8.50 $8.50 $8.50 $8.50 $8.50 $8.50 $8.50
Signature
P ackaged
Sauces
$2.00 $2.00 $2.00 $2.00 $2.00 $2.00 $2.00 $2.00 $2.00 $2.00 $2.00 $2.00
Sales
Belgian Fries $4,000 $4,800 $5,760 $6,912 $8,294 $9,953 $15,925 $19,110 $22,932 $27,519 $33,023 $39,627
Italian Soda $975 $1,170 $1,404 $1,685 $2,022 $2,426 $3,639 $4,185 $4,813 $5,535 $6,365 $7,320
M erchandising $850 $1,020 $1,224 $1,360 $1,530 $1,870 $2,538 $3,046 $3,655 $4,386 $5,263 $6,316
Signature
P ackaged
Sauces
$200 $236 $278 $300 $300 $300 $540 $637 $752 $887 $1,047 $1,235
TOTAL SALES $6,025 $7,226 $8,666 $10,257 $12,146 $14,549 $22,642 $26,978 $32,152 $38,326 $45,697 $54,498
64. Direct U nit
C osts
M onth 1 M onth 2 M onth 3 M onth 4 M onth 5 M onth 6 M onth 7 M onth 8 M onth 9 M onth
10
M onth
11
M onth
12
Belgian Fries 20.00% $0.80 $0.80 $0.80 $0.80 $0.80 $0.80 $0.80 $0.80 $0.80 $0.80 $0.80 $0.80
Italian Soda 10.00% $0.15 $0.15 $0.15 $0.15 $0.15 $0.15 $0.15 $0.15 $0.15 $0.15 $0.15 $0.15
M erchandising 45.00% $3.83 $3.83 $3.83 $3.83 $3.83 $3.83 $3.83 $3.83 $3.83 $3.83 $3.83 $3.83
Signature
P ackaged
Sauces
50.00% $1.00 $1.00 $1.00 $1.00 $1.00 $1.00 $1.00 $1.00 $1.00 $1.00 $1.00 $1.00
Direct C ost of
Sales
Belgian Fries $800 $960 $1,152 $1,382 $1,659 $1,991 $3,185 $3,822 $4,586 $5,504 $6,605 $7,925
Italian Soda $98 $117 $140 $168 $202 $243 $364 $419 $481 $553 $636 $732
M erchandising $383 $459 $551 $612 $689 $842 $1,142 $1,371 $1,645 $1,974 $2,368 $2,842
Signature
P ackaged
Sauces
$100 $118 $139 $150 $150 $150 $270 $319 $376 $444 $523 $618
Subtotal Direct
C ost of Sales
$1,380 $1,654 $1,982 $2,313 $2,700 $3,225 $4,961 $5,930 $7,088 $8,474 $10,133 $12,117
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PERSONNEL PLAN
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