1. QUESTION ANALYSIS Taxonomy of Inquiries

3. There are three general types of messages being received by MiaMia. In the table called Taxonomy of Inquiries, a detailed representation of the different question types MiaMia receives is graphically shown. The aim in classifying queries is for the HKA to identify exactly the information the asker wants. Once an HKA is trained to analyze questions, it will be easier for him to search for the answer and to construct understandable information to be sent. Some questions may fall under two or more classifications. In case this happens, HKA must determine the most logical way to provide the correct information. Question Analysis

4. TYPE A – Ambiguous Query: a query that has more than one meaning; (when being searched, it provides differing information on the first 10 website) “ giant,” which may refer to “Giant Company Software Inc.” (an internet security software developer), “Giant” (a film produced in 1956), “Giant Bike” (a bicycle manufacturer), or “San Francisco Giants” (National League baseball team). A Rhetorical Question will also fall under this type. A rhetorical question is asked to have a persuasive effect, rather than to elicit an answer. This is used to assert or deny something. How do you know that I prefer French food over the others? Is water dangerous? An HKA may or may not answer rhetorical questions. For the question “Is water dangerous?” there are instances when water is dangerous as the water during floods or in pitch-black pools. It can also be beautiful as in lakes or fountains and also useful because water is a primary need of all living things. Should an HKA decide to answer the query, the information should include both sides of the coin. Taxonomy of Inquiries

5. TYPE B – Unclear Query : a query that has no referents like location, date, pronoun antecedent, etc. What is it? This question is not clear because the pronoun “it” has no antecedent. But HKA can always search for it like in this following information: What Is It? is a bewildering, unnerving, surreal, blackly comic film from the visionary mind of Crispin Glover that tells the inner and outer struggles of a young man facing villains and demons on multiple planes. An HKA can opt to send an answer instead of an STB. Taxonomy of Inquiries

6. TYPE C – Broad Query : This is a query that covers a variety of subtopics and a user might look for one of the subtopics by issuing another query. Taxonomy of Inquiries “ Songs,” which covers some subtopics such as “song lyrics,” “love songs,” “party songs,” and “download songs.” In practice, a user often issues such a query first, and then narrows down to a subtopic . An HKA can provide information stating that there are many varying information regarding the query. Suggest that asker can send a question again giving more specific details on the information he wants to know. Q: Give me a song. A: There are many kinds of songs from all over the world. However, the most popular song of all time is “Happy Birthday to You.”

7. TYPE D – Clear Query : A clear query has a specific meaning and covers a narrow topic. Taxonomy of Inquiries “ University of Chicago” and “Billie Holiday.” A clear query usually means a successful search in which a user can find several results with a high degree of quality in the first results page. Under the Clear Query Type, subcategories have been identified where questions can be classified. This will help the HKA analyze the question and identify the specific information the asker wants to know.

8. Verification – In verification, the question needs a confirmation that a fact is accurate or an event/situation occurred. Taxonomy of Inquiries – Clear Query Is there a Camotes Island in Cebu? Was the rumor about Lucy Torres’ shoplifting at Rustan’s true? Is a substance 20 paper good for laser printing? Did an earthquake happen in the Marikina fault? Did Michael Jackson ever have a concert in the Philippines? Here are the subcategories of the clear query: Q: Is Judaism a type of religion? A: Yes, Judaism which began in the small nation of the Hebrews is considered as one of the oldest religions existing today.

9. Comparison – Comparison is a relation based on similarities and differences. There are qualities that are comparable in two or more entities. Usually, the question will be “how is X similar to Y?” or “how is Y different from X?” Taxonomy of Inquiries – Clear Query (For this question, an HKA may assess it as opinionated but if a general similarity that is not opinionated can be established, like both are religious texts serving as guide to its followers, Christians and Muslims respectively, then HKA can send that answer.) How is the Earth similar to Mars? Tell the differences of Windows XP and Windows Vista. How are the Bible and Koran similar? Q: How is an F-test different from a t-test? A: An F- test tests the equality of the variances of two populations, while a T- test compares a sample mean with a hypothesized mean for a population of interest.

10. Disjunctive – A disjunctive question tends to divide or separate information by presenting alternatives. Do mountain ranges slow down or speed up typhoon? In the case of rising oil prices, which has the greatest effect— supply, demand or competition? Is crude oil price directly or inversely proportional to the US dollar? Taxonomy of Inquiries – Clear Query Q: Which is closer to the stomach, the small intestine or the large intestine? A: The small intestine is closer to the stomach than the large intestine because after food enters the stomach it enters the duodenum, the first part of the small intestine.

11. Concept completion – In concept completion, a phrase is provided to complete the missing information that will take the place of the interrogative word like What? Who? When? or Where? Taxonomy of Inquiries – Clear Query Q: Who wrote the song Let It Be Me? A: Let It Be Me, originally a French song, was written by Gilbert Becaud, Mann Curtis, and Pierre Delanoe. Q: Where is Angeles Electric Corporation? Q: What is the current time in Dubai? A: The Angeles Electric Corporation is located at Nepo Mart Complex, Angeles City, Pampanga, Philippines. A: Current time in Dubai, Sunday, 02/15/09 - 3:17 PM Q: When was the Cry of Pugad Lawin? A: The Cry of Pugad Lawin that launched the armed struggle against Spain happened on August 23, 1896.

12. Definition – Definition is a statement of the meaning of a word or phrase. There are many kinds of definition: Taxonomy of Inquiries – Clear Query A lexical definition simply reports the way in which a term is already used within a language community. The goal here is to inform someone else of the accepted meaning of the term, so the definition is more or less correct depending upon the accuracy with which it captures that usage. An atheist is one who disbelieves in or denies the existence of God or gods. (This is the definition widely used in a variety of contexts.)

13. A stipulative definition freely assigns meaning to a completely new term, creating a usage that had never previously existed. There are a number of good reasons of using stipulative definition. For one thing, it might simply be a matter of convenience — a way of using a single word instead of a couple dozen. Just because no one else ever uses the word in that manner doesn’t mean that it isn’t useful in some particular context. Very large numbers, for example, are sometimes given strange names like “googol” or “yotta” because those are short and memorable words which are far easier to use than the numbers written out. Stipulative definitions might also be necessary to clearly communicate some new idea or fact. Once accepted in the community, however, it ceases to be a stipulative definition and becomes something else: a lexical definition. Taxonomy of Inquiries – Clear Query: Definition An “apatheist” refers to people who disbelieve in gods (atheists), but who also don’t really care about whether any gods exist or not (that is to say, they are apathetic about the question). I n the riddle of induction by Nelson Goodman, "grue" was stipulated to be "a property of an object that makes it appear green if observed before some future time t, and blue if observed afterward." "Grue" has no meaning in Standard English; therefore, Goodman created the new term and gave it a stipulative definition.

14. A precising definition begins with the lexical definition of a term but then proposes to sharpen it by stipulating more narrow limits on its use. Taxonomy of Inquiries – Clear Query: Definition The dictionary may define the term "student" as a) anyone attending an educational institution of any type, or b) anyone who studies something." However, a movie theater may propose a precising definition for the word "student" of "any person under the age of 18 enrolled in a local school" in order to determine who is eligible to receive discounted tickets From a class syllabus: "Class participation" means attending class, listening attentively, answering and asking questions, and participating in class discussions.

15. A theoretical definition gives the meaning of a word in terms of the theories of a specific discipline. This type of definition assumes knowledge and acceptance of the theories that it depends on. Theoretical definitions are common in scientific contexts, where theories tend to be more precisely defined, and results are more widely accepted as correct. Taxonomy of Inquiries – Clear Query: Definition A theoretical definition of the length of a metre is "the length of the path traveled by light in a vacuum during a time interval of 1/299,792,458 of a second." This is based on the first postulate of special relativity theory that the speed of light in a vacuum is the same to all inertial observers, that is a constant.

16. A persuasive definition is an attempt to attach emotive meaning to the use of a term. Since this can only serve to confuse the literal meaning of the term, persuasive definitions have no legitimate use. This commonly appears in controversial topics such as politics, sex, and religion. Taxonomy of Inquiries – Clear Query: Definition An atheist is one who knows that God exists, but is in denial for some reason. The term "date rape" is defined as "sex with an intoxicated person after a party". The extremely negatively charged term "rape", typically used for sex without consent, sometimes even enforced by physical violence, is used here to increase the condemnation of the described behavior. The definition of "software piracy" as the act of infringing the copyrights of computer programs is another example.

17. Give 3 examples of dwarf planets. Taxonomy of Inquiries – Clear Query Example – The question directly asks for information that is typical of a class or group. For this question, there are a lot of African-American players so HKA can give an example instead. Who among the NBA stars are African-Americans? Q: What are examples of an ordinal scale? A: Some Examples of Ordinal Scale: - political parties on left to right spectrum given labels 0, 1, 2 - Likert scales, rank on a scale of 1 to 5 your degree of satisfaction - restaurant ratings

18. Interpretation – Interpretation is an intellectual process in which an HKA can select, gather, and reassemble information and evidence within the framework of his own ideas. In this case, HKA can only answer this kind of question if he is sure of the answer. Taxonomy of Inquiries – Clear Query Is the US Dollar inversely proportional to gold? Kindly tell me information on Major US indices today. An HKA may find answers in the web showing that there is an inverse relationship between the dollar and gold, but this may merely be speculative. The HKA then has to decide if such information is to be sent. In other instances, an HKA may have found a graphical representation of data. In this case, HKA can interpret the graph as long as he knows he has the expertise to do it. Otherwise, HKA can send STB. Q: Does the Internet affect globalization? A: Yes, the Internet technology is globally integrating and amalgamating the people of the world providing a common platform upon which countries from all corners of the Earth are able to communicate and share information.

19. What makes Nokia click in the Filipino market? What makes Palawan a must-see destination in the Philippines? Taxonomy of Inquiries – Clear Query Feature Specification – These questions ask for features used to denote an attribute, a function, a procedure or a method that cannot be removed from the specified site. Q:What are the features of actu24.be? A: www.actu24.be is a magazine-like site featuring Belgian news, sports, services, videos, blogs, and the like to French-speaking people of Belgium.

20. I have a Naruto dvd which I really enjoy. Can you suggest other dvds I can purchase? HKA will have to check what kind of show is Naruto and then suggest something of the same feature. Can you give me the latest musical gadgets? Taxonomy of Inquiries – Clear Query Extensional Attribute - The message asks for a collection of individual things to which it is correctly applied. This includes everything that can become part of the collection. Q: Aside from typhoon, what other phenomena can result to massive destruction of property? A: Some natural calamities that lead to massive destruction aside from typhoon are earthquake, flood, and tsunami. For this kind of question, you can use google sets to determine what other things are included in a collection if you are not familiar with the given words.

21. Taxonomy of Inquiries – Clear Query Intentional Attribute - The question asks for something that shares a set of applications or intensions with everything to which it applies. Q: What other appliances can serve like the oven? A: Other appliances like the oven used for heating are the toaster and microwave oven. What other cars have an eco driving system like the Toyota iQ? What software can translate French to English that can work with my Windows Vista? For this kind of question, you can use google sets to determine what other things are included in a collection if you are not familiar with the given words.

22. Quantification – This type of question asks for a quantity of something. In quantification, a limitation is imposed on the variables of a proposition (as by the quantifiers `some' or `all' or `no'). Taxonomy of Inquiries – Clear Query How many computer units were manufactured by Sony in 2007? How many employees does McDonald’s have worlwide? In this case, HKA will provide a quantity but must be aware that the referent “worldwide” is included in the question. Q: How many rooms does the White House in Washington have? A: There are 132 rooms in the White House, the official residence of the US President. OR The White House, the official residence of the US President, has 132 rooms.

23. Causal Antecedent – An antecedent is a preceding event or cause. So, causal antecedents are occurrences that brought about a result or things that happened contributing to a phenomenon. Taxonomy of Inquiries – Clear Query What brought about the US’ defeat in Vietnam? Reason of the end of Hitler’s rule. Why was Nagasaki and Hiroshima bombed? Q:Why does popcorn pop? A: Each popcorn kernel contains about 14% water that causes it to explode and turn itself inside out when heated above the boiling point of 212 degrees F.

24. Causal Consequence – Consequence is a phenomenon that follows and is caused by some previous phenomenon. So, causal consequences are the outcomes of events. Taxonomy of Inquiries – Clear Query What is the effect of the thinning layer of the ozone? What happened when the WW II Allied Forces was formed? Q: What are the consequences of double-digit inflation? A: A double-digit inflation erodes real purchasing power and propels interest rates to rise.

25. Goal Orientation – A goal orientation question asks for information about the motive, goal, purpose or objective with which an action is geared towards. In this HKA training, for instance, the lectures and activities are the actions being done to achieve the goal which is for the HKA to become an effective intelligent agent. Taxonomy of Inquiries – Clear Query Why did Pope Benedict XVI visit the US in Summer 2008? What will BIR do with the excessive taxes being collected? Q: What is the purpose of the Obama Stimulus Bill? A: The 2009 Stimulus Bill of Pres. Obama is aimed at creating jobs and investing in priorities such as health care, energy and education.

26. Enablement - A question of this nature asks for an object or resource to be used to make a task done. Taxonomy of Inquiries - Clear Query What is the cheapest means to call my family in Belguim? The shortest transport time from Manila to Boracay. How can I gauge the temperature here in our place? Q:What device allows you to measure an earthquake? A: T he 2 main devices used to measure earthquake are the seismograph and the seismoscope.

27. Instrumental/Procedural – This type of question asks for information about a well-defined procedure, plan or instrument in achieving a goal. What is the Philippine government’s strategic plan in the exploration of the Palawan oil fields? What is NASA’a latest mission to explore Mars for the possibility of inhabiting it? Q: How does a person perform long division? A: Performing long division: - divide the left-most digit of the dividend by the divisor, where the first digit of the result becomes the quotient - calculate the remainder - carry forward the remainder when the process is repeated on the next digit of the dividend - the process is complete when all digits have been processed and no remainder is left (for very long processes, you may add: For more info, log-on to www.abc.com) Taxonomy of Inquiries - Clear Query

28. Expectational – A question of this nature asks for information that is heavily invested on beliefs about what will occur or what should have occurred. Why didn’t the Chinese government implement strict regulation in the production of milk and milk products? In this case, every government in world is expected to impose strict regulations on the production of food whether it is for local or global consumption. An HKA can answer this kind of question as long as he finds a reliable source, but if information is just a speculation or an opinion, send STB. Taxonomy of Inquiries - Clear Query

29. Judgmental – Judgmental questions will ask for an assessment of situations or circumstances to draw conclusions. This type of question will always need an STB for requiring an opinion. Why is the Philippine government one of the most corrupt in the world? The following information will fall under this category: medical and legal advice, opinion, assessment, or evaluation directly coming from an HKA. However, if the question specifically asks the opinion of X on this matter, HKA can send an answer quoting directly from the site where X can be found. Taxonomy of Inquiries - Clear Query

30. Hypothetical – These are questions based on speculation or fantasy. If you were the president of the Philippines, what will you do to alleviate poverty? HKA will not answer hypothetical questions. An STB is available for this kind of question. However, if an HKA finds good information related to the question, he can still send the answer . Taxonomy of Inquiries - Clear Query

31. NOTES: - Use the phrase “If you mean……” only when a word in the question is misspelled, or when the only information showing in the Internet refers to another thing other than what is being asked. E.g. What is the address of Pirates Restaurant? – When searched, you only come up with a Pirates Resort. - When using the bulleted format, even if the number of characters does not exceed 100, don’t add “MiaMia thanks you. - Comma is placed before the word “while” and not after it. E.g. A concubine is…….., while a mistress is….. - Edit copy-pasted answers. - Capitalize proper nouns and first letter of sentences, except when it should really be in small letters like “www.actu24.be is……” - Pluralize nouns when referring to more than one: E.g. Some of the bus stops ….. One of the hotels …. 3 of the winners …. Some of the advantages …… One of the disadvantages ….. - Using the bulleted format: Constructing Headings – refrain from using too much prepositions, articles and other unnecessary words, but remember to capitalize the important words. E.g. Top 3 Miss Universe 1969:….. Top 3 Tour de France 2003:….. Some Disadvantages of Filipina Mothers Going Abroad:….. Parallelism in the items being given

32. NOTES: - Items in complete sentence forms should be written in correct sentence format—capitalize first letter and end with a period. E.g. Q: Give and describe the religious belief systems in the world. A: Some Belief Systems in the World: - Roman Catholicism accepts Bible teachings. - Buddhism teaches meditation and good behavior as means to achieve Nirvana, the state of enlightenment. - Islam (Muslims) devotes worship to Allah through the Five Pillars. - When an exact answer is not found, but an alternative is given, do not use “MiaMia is unable to find……” E.g. Where can I buy biological wines in Brussels? ANSWER: STB—No available information about your query at the moment. MiaMia thanks you. OR TEMPLATE: No available information on _______________ at the moment; the _____________. SAY: No available information on a biological wine store in Brussels at the moment; the nearest is Tsampa Restaurant in Livornostraat 109, 1050 Elsene, Belgium, Tel. 02 647 03 67.

33. NOTES: - Definition: If a word has multiple meanings, give at least three definitions including the most common one which is usually the first in the list when looking at a dictionary. E.g. Q: What is meant by ductile? A: Ductile means: - capable of being shaped, bent or drawn out - easily led or influenced - capable of being fashioned into a new form (Note: The definitions almost mean the same but the use of the word in a sentence will vary.) - Ambiguous Query: If a word has diffirent definitions, always put the most common meaning first. E.g. Q: What is kaleidoscope? A: Kaleidoscope may refer to: - a complex pattern of constantly changing colors and shapes - the first single by Japanese ex-Schwarz Stein vocalist Kaya - a 1966 British crime film starring Warren Beatty and Susannah York