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TTS
1.
Trouble Ticket System
by Dhivyakrishnan R Praveen AP Sujan V
2.
3.
4.
5.
6.
7.
Lifecycle of ticket
Open Assigned Resolved Close Reopen
8.
9.
Task Scenario
10.
Essential Use Case
Create New Ticket
11.
12.
Essential Use Case
View Tickets by Support Personnel
13.
14.
Essential Use Case
Search Tickets by Support Personnel
15.
16.
Essential Use Case
Self Performance Evaluation
17.
18.
19.
20.
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