This webinar provides an overview of rental payment history screening reports through AppFolio and Experian RentBureau. It discusses best practices for reading screening reports, an overview of Experian RentBureau which collects rental payment data, how to read an AppFolio screening report incorporating rental payment history, and customer testimonials on the benefits of accessing and contributing rental payment data.

2. Welcome
Todd Smith – Sr. Mgr Training, AppFolio
Presenters
Approximately 45 Min
Webinar Length
Unlocking the Power of Rental Payment History
Content
Emily Christiansen - Director, Experian RentBureau

3. Agenda
• What to Look For in a Screening Report
• Best Practices for Reading a Screening Report
• AppFolio Screening Report Overview
• Overview of Experian RentBureau®
• How to Read an AppFolio Screening Report
• What Customers are Saying

4. Please ask questions anytime!
Use the Questions section
of the GoToWebinar panel
On right of desktop

6. What to Look For in a Screening Report
1. Easy to Use
2. Fast to Respond
3. Clear to Read
4. Comprehensive Data

7. Best Practices for Reading a Screening Report
1. A Good Credit Score
2. Stable Job History
3. Rental Payment History
4. Criminal Background

8. AppFolio Screening Report Overview
1. Criminal
background
2. Credit History
3. FICO Score
4. And
now….Rental
Payment
History
 No more faxing
 No more double-entry from one
system to another
 Centralize another task right in
AppFolio
 Saves even more time and attracts
the best residents even faster

10. Experian RentBureau®
 Recognized leader in the credit industry
 Data on 800 million consumers
 Offices in more than 40 countries
 Over 12,500 data contributors in North America
Experian
Experian RentBureau
 Largest and most widely used rental payment database
 Data on more than 10 million residents
 Over 300 property managers contributing data
 Secure and FCRA regulated data repository
 Now also accepts data from electronic rent payment
processors
First and only major credit bureau with positive rental trades in its credit repository

11. Which applicant would you accept?
Age: 31
Credit score: Good
Background check: Pass
References: Pass
John
Age: 22
Credit score: Unscoreable
Background check: Pass
References: Pass
Tom
Age: 22
Credit score: Good
Background check: Pass
References: Pass
Cathy

12. Rental payment data
Renters
31%
Owners
69%
What is it?
Why is it important?
 On-time as well as late payments
 Bad checks and/or insufficient funds (NSF)
 Lease terms (lease begin, end, move-in, move-out)
 Outstanding balances/write-offs
 Previous collections activity
 “Bad” residents obtaining a lease at another property
 Serial skippers (leaving early with money owed)
 Labor intensive manual reference checks
 64 million U.S. consumers insufficient/no credit history
 Good paying consumers rejected due to poor/no credit
United States Population

13. Rental payment data lifecycle
How does the ecosystem work?
 No new software
 No manual reporting
 Automatically collected every 24 hours
 Collected directly from property management
software or e-payment processor
 Access data through resident screener
AppFolio makes it easy to both access AND contribute rental payment data directly
through AppFolio Property Manager
rentbureau@appfolio.com

14. Rental payment data benefits
Benefits of accessing data
 Identify the highest quality resident
 Spot repeat late or NSF payments
 Avoid renting to serial skippers
 Approve more applicants
 Reduce the need for manual verifications

15. Rental payment data benefits
Benefits of contributing data
 Improve bad-debt recovery/reduce collections
 Prevent skips from your communities
 Realize more steady cash flow
 Offer residents the opportunity to build
credit history
“My Experian score was 71 points higher
than both TransUnion & Equifax! The only
difference was the rental payment history. “
- Resident testimonial

16. The cold, hard facts
New data reveals…

17. Analysis highlights
Default
Rate
Renters with one prior rental debt have a default
rate nearly four times higher than applicants
with positive rental history 4x1 prior
debt
Renters with three or more late or NSF payments
have a default rate more than twice as high as
renters with only two or fewer late or NSF payments 2x
3+ late
or NSF
payments
Renters with 2 or more prior rental debts have a
default rate nearly six times higher than
applicants with positive rental history 6x2+ prior
debts
No
credit, neg
ative
payment
history
Unscoreable renters with negative rental payment
history have a default rate more than four times
higher than the overall national average 4x

18. Which applicant would you accept?
Age: 31
Credit score: Good
Background check: Pass
References: Pass
John
RISKY
2 prior write-offs each $2,000+
Skipped on current lease
Serial skipper
Age: 22
Credit score: Unscoreable
Background check: Pass
References: Pass
Tom
GOOD
2 prior leases
Paid on time each month
Now credit scoreable
Age: 22
Credit score: Good
Background check: Pass
References: Pass
Cathy
GOOD
3 previous leases
Paid on time each month
Completed lease as agreed

19. In review - Experian RentBureau®
“Managers say having access to that payment history is critical to making leasing
decisions” – MultiFamily Executive, “Caught in the Act,” July 2012
 Identify the highest quality resident
 Identify skips and serial skippers
 Approve no / thin-file residents
 Reduce manual verifications
Screening benefits
 Improve bad-debt recovery
 Prevent skips
 Realize more steady cash flow
 Offer build credit history amenity
Sharing benefits
 Largest and most widely used rental payment database
 Data from property managers and payment processors
 Proprietary technology extracts the data every 24 hours
 Easy set-up through AppFolio

21. How to Read and AppFolio Screening Report
1. Easy, Fast, Clear, Comp
rehensive!
2. Summary at top
followed by Details
below
3. Summary of
Credit, Rent
Payment, Eviction, Crim
inal*
4. Details section has
expanded information
5. Save time, reduce
hassles, rent wisely!

22. Rent Payment History
1. Summary at top
followed by Details
below
2. Summary gives top line
of potentially negative
items
3. Details gives in-depth
details on payment
history
4. Save time, reduce
hassles, rent wisely!

23. What CustomersAre Saying
"We began using RentBureau through
AppFolio about 8 months ago. It was a
pretty simple process for us -- adding a
disclosure to our lease and appointing a
"dispute handler". We've only had one
dispute so far, so it hasn't added much
work for us. We are looking forward to
more and more companies using their
program. This will give landlords and
property managers a very valuable
method of screening tenants.”
Duke Dodson
"We have received
positive comments about
using RentBureau to help
build credit for tenants.”
Rawley Harrison

24. What CustomersAre Saying
"We love the fact that we
can report payment
history for our current
tenants and the tenants
appreciate that they are
building good credit by
paying on time”
Kristin Smith
"Our company places a big
emphasis on rental payment
history, more than just a credit
score. It is important, then, for us to
have accurate and timely data about
rental payment history. We are
excited to be able to use
RentBureau, not only to get the
information we need, but also to
share information on our resident
payment history with others.”
Althea Parker

26. More Info