Today, the most important measure in application performance management is not whether the lights are green, it’s whether users think performance is good. End User Monitoring provides immediate performance visibility of mobile devices, browsers, scripts, images and crashes - complementing application performance metrics and ensuring you have complete understanding of performance from an end user perspective. In this session learn how EUM enriches your APM deployment and get your EUM questions answered. In this session, we’ll:
-Reveal what’s possible in our latest version of EUM, and give a sneak preview of upcoming features
-Outline the challenges that AppDynamics EUM solves and our differentiators
-Demonstrate how browser, mobile real user monitoring, and synthetic monitoring can improve overall monitoring strategy
For more information, visit: www.appdynamics.com
15. Example: Understand a user flow and
interaction with the app
User
interaction
Checkout call
took 21 secs to
execute
User never
came back to
the app
17. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY
Data mining as a central team
External data sources could be network, server, edge devices and speech
interaction
Internal data sources: employee data, documents database etc.
Many functions disappear
E.g. marketing analytics will merge with product analytics and software performance
Increased role of operations and developers
Future companies and functions would be
structured very differently
21. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY
No more disconnected development because every single user is
interacting with you on multiple platforms with different expectations
Operations have an expanded role to play – not just identifying issues
but connecting business outcomes to technology implementation
This means a completely different
development style
22. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY
1. Inside-out approach – change development practices and start
building pieces in a way that relates to the user behavior
• Challenge: its not easy to change mindsets without proof
2. Outside-in approach – Know what your users are doing, where
are they struggling and use that as proof point to bring change
Two ways to bring this change in your
organization
23. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY
Elements of the outside-in approach
Consumer
app
performance
User
behavior
Business
impact
24. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY
1. How are your omni-channel users behaving across
different platforms?
2. Are you tracking the right KPIs?
3. What’s your MTTI - can you get to the root cause of an
issue quickly?
4. Are you solving problems for the right user set?
5. How are software applications impacting business
outcomes?
Questions you need to ask
51. Questions we analyzed
1. How are your omni-channel users behaving across different
platforms?
2. Are you tracking the right KPIs?
3. What’s your MTTI - can you get to the root cause of an issue
quickly?
4. Are you solving problems for the right user set?
5. How are software applications impacting business outcomes?
Introduce with full background: product manager, help VC fund. 8 years of experience in the software industry working in consumer and enterprise market
Adobe report: desktop conversion from recommendation is ~4% vs smartphone is only ~1.5%
https://stocksnap.io/photo/7A3DDBF8DF
https://stocksnap.io/photo/RZWM4T2UAD
Try to bring in example of Kyle’s session in browser