Personal Information
Unternehmen/Arbeitsplatz
Mumbai Area, India India
Beruf
Executive Director at Apollo Business Technologies
Branche
Technology / Software / Internet
Webseite
http://www.apollobt.com
Info
A vibrant and highly accomplished professional with rich experience of more than 10 years in Service Delivery and Operations Management, Project Management, Transition and Process Re-Engineering in the BPO / ITES sector.
Thorough understanding of business environments and evolving business needs, change management, capability to work with large and diverse skill-sets.
Specialties: Pre Sales & Business Development, BPO Service Delivery & Operations Management, Project Management, Contract Negotiation & SLA management, Strategic Marketing, P & L Management, Team Building & Leadership.
Achievements: Took the company from a small start up of 35 resources to more than 300 resources in a s...
Tags
call center
outsourcing
customer service
bpm
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