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SPECIAL ADVERTISING SECTION 
Hiring 
veterans 
and their spouses 
is becoming a 
basic part of 
corporate strategy. 
Makes sense. 
It’s the right thing 
to do and it’s 
good for the 
bottom line. 
TAPPING THE 
MILITARY 
TALENT POOL
BANK OF AMERICA 
S2 www.fortune.com/adsections 
SPECIAL ADVERTISING SECTION 
ONCE A NICHE activ-ity 
among large U.S. 
employers, veteran-hiring 
programs have 
gone mainstream, with 
a growing number of employ-ers 
now competing to tap the 
military talent pool. 
“The conversation has 
changed. It has gone from 
why hire military to how to do 
it in an efficient and sustain-able 
way,” says Sean Collins, 
vice president for product 
development at Victory Media 
Inc., which produces military-focused 
publications including 
G.I. Jobs and Military Spouse 
and data resources such as 
Military FriendlyÂź. 
While Fortune 1,000 compa-nies 
are still leading the charge, 
data collected by Victory Media 
show a growing interest from 
smaller companies that want 
information on best practices 
and innovative solutions. “We 
have seen tremendous demand 
from companies in the $100 
million to $500 million group,” 
says Collins. “That’s important, 
because statistically that is 
where most of the jobs are.” 
This change in attitude can 
be seen in the recent employ-ment 
figures. In September, the 
unemployment rate for veterans 
dipped to 4.7%, down from 
6.5% a year earlier. Perhaps 
more significant, the number 
for veterans was well below 
the 5.9% rate for the general 
population, according to the 
U.S. Bureau of Labor Statistics. 
The unemployment picture for 
post-9/11 veterans has also 
improved, dropping to 6.2% 
in September, compared with 
10.1% a year earlier. 
Renewable and Reliable 
With 250,000 to 400,000 
service members exiting the 
military each year, corpora-tions 
have come to view these 
veterans as a renewable source 
of highly skilled labor, says 
Collins. As such, the invest-ment 
in recruitment programs 
is increasingly seen as part of 
long-term corporate strategy. 
Indeed, veterans are now 
considered good for the bottom 
line. A recent report by the 
Corporate Executive Board, a 
member-based advisory compa-ny 
based in Arlington, Va., finds 
that veterans, on average, per-form 
at higher levels and have a 
lower rate of turnover than other 
employees. And that, the report 
says, translates directly into cor-porate 
performance. 
Today’s veterans also have 
skills well suited to the business 
environment. “There is data 
showing that post-9/11 service 
members have exceptional 
training,” says Collins. “Two-thirds 
of military occupations 
involve a STEM component.” In 
other words, vets have had the 
science, technology, engineer-ing, 
and math training needed 
for many of today’s key jobs. 
Veterans are also trained 
to be mission-focused, calm in 
the midst of chaos, good team 
members, results-oriented, and 
hard workers. Sometimes it 
takes a little work to translate 
those skills to the corporate 
world. Sometimes it takes a 
little bit of education. But the 
results have generally been 
impressive. 
Bill Golden, vice president 
for global banking and markets 
operational risk at Bank of Amer-ica, 
made his transition quickly, 
retiring as an Army battalion 
commander one day and start-ing 
work at the bank the next. “I 
did it deliberately. I didn’t want 
to spend time ruminating about 
it,” he says. “Fortunately, people 
were very patient with me.” 
One big adjustment, Golden 
says, was the corporate em-phasis 
on process. In the Army, 
Bill Golden, former Army 
battalion commander, is 
now a vice president at 
Bank of America. 
“THE CONVER-SATION 
HAS 
CHANGED. 
IT HAS GONE 
FROM WHY 
HIRE MILITARY 
TO HOW TO 
DO IT IN AN 
EFFICIENT AND 
SUSTAINABLE 
WAY.” 
SEAN COLLINS 
Vice President 
Victory Media
S4 www.fortune.com/adsections 
SPECIAL ADVERTISING SECTION 
the person sitting at the head 
of the table is in charge. “It’s 
discuss, decide, execute, move 
on,” he says, noting that as a 
battalion commander he was 
at the head of the table. “In the 
corporate world, we spend time 
debating issues to come to a 
consensus. So you have to be 
patient as the process evolves. 
Additionally, it can take time 
before you are able to contrib-ute 
to the discussion in a mean-ingful 
manner, so you have to 
learn to cut yourself some slack 
and continue working hard to 
develop your technical skills.” 
As veteran-hiring initiatives 
gain traction, cutting-edge 
companies are taking a more 
hands-on approach, developing 
new kinds of training initiatives, 
creating mentorship and sup-port 
programs, and spreading 
the word about best practices. 
They are also supporting other 
companies that are taking their 
first steps toward focused mili-tary 
hiring. 
The Cutting Edge 
Consider USAA—a 
financial services 
firm that provides 
products and ser-vices 
to the military 
community—that is 
not only launching 
innovative training 
programs but also 
providing support 
to other companies. 
Having pledged that 
30% of all new hires 
will be veterans or 
military spouses, 
USAA has been 
ramping up its ef-forts 
as the compa-ny 
grows. “We are 
on the cutting edge 
of these initiatives 
and sharing our 
lessons with other companies,” 
says Jackie Purdy, assistant vice 
president for talent manage-ment. 
“People want to hire vets 
and military spouses, but don’t 
really know how to do it.” 
USAA is helping to lead the 
way. The company recently part-nered 
with the Disney Veterans 
Institute and the State of Texas 
in hosting a best-practices 
summit for companies want-ing 
to learn more about hiring 
veterans. Participants ranged 
from local government offices 
and small companies to big cor-porations 
looking for new ideas 
on how to start a veteran and 
military spouse hiring program 
or enhance an existing one. 
One of the ideas that USAA 
highlighted at the summit was 
its work in supplier diversity. 
“We have over 3,500 suppliers, 
and we have talked to them all, 
asking them to make a com-mitment 
to hiring vets, as well,” 
says Purdy. “That is a best prac-tice 
we were able to share.” 
USAA is also openly sharing 
the innovative thinking behind 
its latest programs. The com-pany’s 
newest initiative—VetFIT, 
or Veterans for IT—offers transi-tioning 
vets training in computer 
languages such as Java to build 
skills as software developers, 
often with no prior developer 
experience. Of the initial class, 
all 22 ended up employed by 
USAA. 
Another measure of the 
program’s success is its impact 
on individual vets. One class 
member, Levar Robinson, had 
already deployed twice in the 
military and taken four contract 
deployments as a civilian after 
having a tough time finding 
full-time employment at home. 
He was in Afghanistan when 
USAA interviewed him online for 
VetFIT—actually coming under 
fire during the interview. He 
was accepted into the program 
and recently became a full-time 
software developer and integra-tor 
at USAA. 
Military spouses are also 
getting increased attention. 
A RECENT 
REPORT BY THE 
CORPORATE 
EXECUTIVE 
BOARD FINDS 
THAT 
VETERANS, 
ON AVERAGE, 
PERFORM AT 
HIGHER LEVELS 
AND HAVE A 
LOWER RATE 
OF TURNOVER 
THAN OTHER 
EMPLOYEES. 
Graduates of USAA’s inaugural VetFIT Java programmer class, a new cohort program 
designed to provide comprehensive software development training for recently separated 
veterans and military spouses. 
USAA 
Over the next five years, more than a million service 
members will return to civilian life. See how veterans 
like Alex Rolinski are making the transition at 
bankofamerica.com/militarysupport 
Images do not represent any endorsement, expressed or implied, by the Department of Defense or any other United States government agency. Bank of America, N.A. Member FDIC. © 2014 Bank of America Corporation. ARQ6XFF3 
Life’s better when we’re connected¼
S6 www.fortune.com/adsections 
DELTA VALUES VETS 
R EALIZING THE COMMITMENT and 
motivation that veterans bring to 
the workforce, Delta is committed to 
military hiring initiatives and to individuals 
as they transition from military to civilian 
life. Our Veterans Employee Network provides 
opportunities for all employees to support 
veterans and their families. 
We employ over 10,000 veterans and 
proudly participate in the 100,000 Jobs Mis-sion, 
which in 2014 exceeded its 2020 hiring 
goal for transitioning service members and 
veterans. Delta values the skills our veterans 
offer, and provides the flexibility our National 
Guard and Reserves require to fulfill their 
commitment to our country. 
Hiring veterans is the right thing to do and 
the smart thing to do. 
SPECIAL ADVERTISING SECTION 
USAA is expanding opportuni-ties 
and training for spouses so 
that they can work from home. 
“That way, no matter where the 
military member is deployed or 
stationed, the spouse remains 
employed,” says Purdy, who 
sees the military spouse as one 
of the key new areas of corpo-rate 
recruitment. 
The résumé of a military 
spouse often shows multiple 
jobs in multiple locations, but 
companies that dig deeper 
have discovered that these po-tential 
employees typically have 
well-developed organizational, 
logistical, troubleshooting, and 
tactical skills. As a result, many 
employers are moving aggres-sively 
to tap this labor pool. 
Focusing on Spouses 
Gulfstream Aerospace—which 
designs, develops, manufac-tures, 
and services business jet 
aircraft—is part of that trend. 
While veterans already make up 
nearly 30% of the workforce, 
the company is expanding its 
efforts. “The military spouse will 
become a larger focus in 2015,” 
says Don Moore, the contract 
sourcing services manager who 
handles military recruitment 
at Gulfstream. “We have plans 
to specifically target and assist 
veteran spouses with résumé 
writing and mock interview 
feedback.” Additionally, the 
company plans to attend mili-tary 
spouse career fairs, using 
recruiters who have a military 
spouse background. 
With competition for exiting 
service members increasing, 
Moore says Gulfstream will have 
to work hard to recruit skilled 
veterans, particularly given the 
continuing demand for avionics 
technicians and aircraft mainte-nance 
technicians. “Gulfstream 
must be ready to dig deep into 
veterans’ rĂ©sumĂ©s and experi-ences 
to find the best of the 
best,” he says. 
In building its programs, 
Gulfstream has taken an ap-proach 
that allowed it to develop 
a clearer view of the demo-graphics 
and characteristics of 
its veteran employee popula-tion. 
This approach produced 
some unexpected returns. “It 
reconnected us with some 
employees who hadn’t self-re-ported 
their status but now are 
voluntarily updating it in order 
to be recognized as part of our 
nearly 30% veteran population,” 
says Moore. 
Companies that are just 
starting to build veteran recruit-ing 
programs are getting lots of 
support. Hospital Corporation 
of America, for example, has 
benefited from the collabora-tive 
approach of companies like 
USAA. The country’s leading 
health care provider, while HCA 
had been hiring veterans for de-cades, 
the company adopted a 
formal program three years ago, 
says Avery King, lead military 
veteran recruiter. Since then, 
HCA has continued to learn 
what it takes to attract and 
retain veterans. 
At military job fairs, for 
example, veterans would see 
signage saying that HCA is 
a health care company, and 
they felt they needed a clinical 
background to qualify for the 
positions. Although HCA does 
have several clinical positions, 
currently close to 40% of its 
openings are support posi-tions 
such as accounting and 
finance, administrative, clerical, 
logistics, facilities maintenance, 
project management, informa-tion 
technology, and dietary, 
just to name a few, says King. 
Targeted Training 
Bank of America is also 
embracing targeted training. 
Through its veterans associate 
program, the global banking 
and markets group offers a 
10-week internship program 
VETERANS 
ARE TRAINED 
TO BE MISSION-FOCUSED, 
CALM 
IN THE MIDST 
OF CHAOS, 
AND RESULTS-ORIENTED. 
Gulfstream values your unique skill sets, perspective, loyalty and dedication to teamwork. 
We respect the leadership skills, character and pride instilled in those who have served in 
the military. If you are preparing to transition from military service, or if you are a veteran 
seeking a military-friendly employer, Gulfstream is looking for you. We design, manufacture, 
service and support the world’s most technologically advanced business jets. 
Immediate global opportunities exist for qualified candidates: 
‱ Engineers 
‱ Information Technology 
‱ Aircraft Support 
‱ Aircraft Manufacturing 
‱ Supply Chain 
‱ Aircraft Structural Mechanics 
‱ Avionic Technicians 
‱ Finance/Accounting 
Gulfstream, an equal opportunity employer, is committed to diversity and inclusion in its workplace. 
To find out more or apply online, visit gulfstreamcareers.com. 
Veterans 
Your Future Starts Here
SPECIAL ADVERTISING SECTION 
www.fortune.com/adsections 
SPECIAL ADVERTISING SECTION 
HIRING AMERICA’S HEROES 
‘‘ 
IN FACT, OVER A THOUSAND MILITARY 
veterans work at Freeport-McMoRan. We 
believe these important contributors chose 
Freeport-McMoRan throughout its U.S. opera-tions 
because: 
We understand the importance of 
employees who take pride in their 
work, have a strong sense of engagement in 
their work, and are experienced in teamwork 
dynamics. This is why we are a proud em-ployer 
of America’s former military personnel. 
Our veterans make us a better company.” 
James R. Moffett, chairman of the board 
Richard C. Adkerson, vice chairman, president, and CEO 
of Freeport-McMoRan Inc. 
For consideration, please apply online at 
www.FMJobs.com 
companies benchmark their 
activities against the leaders in 
that space,” says Collins. “The 
number of survey submissions 
and requests for our assess-ment 
have more than doubled 
over the past two years. That 
demand illustrates the shift in 
the landscape.” 
Some companies are mak-ing 
use of their own corporate 
strengths to dig deep into the 
process. After pledging to double 
the number of veterans it hired, 
professional services organiza-tion 
Deloitte LLP launched a 
comprehensive study of gaps in 
its recruitment process. 
“We broke it down like a 
consulting project,” says Mark 
Goulart, a principal in Deloitte 
Consulting’s Federal practice, 
which serves clients in both the 
Department of Defense and 
the Department of Veterans 
Affairs. Deloitte is using what it 
learned not only to revamp its 
own programs but also to talk 
with clients about the issues 
and problems they are facing in 
this area. 
One takeaway, says Gou-lart, 
was that focusing on 
hiring numbers can be short-sighted. 
Instead, companies 
need to think about skill sets. 
So Deloitte funded a big-data 
analytics program, asking those 
with job openings to provide the 
attributes of individuals who 
have performed successfully in 
that area. That might include 
everything from experience and 
background to interpersonal 
skills and the ability to deal with 
unexpected situations. 
“We’re doing it on ourselves 
first, and a couple of clients are 
running pilots,” he says, noting 
USAA OFFERS 
TRANSITIONING 
VETS TRAINING 
IN COMPUTER 
LANGUAGES TO 
BUILD THEIR 
SOFTWARE 
SKILLS. 
AS VETERAN 
HIRING INITIA-TIVES 
GAIN 
TRACTION, 
CUTTING-EDGE 
COMPANIES 
ARE TAKING A 
MORE HANDS-ON 
APPROACH. 
designed to introduce veter-ans 
to different areas of bank 
operations. During its first year, 
the program started with seven 
vets. Last year it went to 11, 
and this year they expect to 
expand to 20. 
“This is a market space that 
can be pretty difficult to break 
into without an MBA,” says 
Bank of America’s Golden, who 
also serves as the bank’s chief 
of staff for the military support 
and assistance group for the 
metro New York City area. “We 
find they are able to quickly pick 
up what is going on.” The result: 
There is now a bidding war on 
the street for these people when 
they leave the service. 
Such a targeted program 
works because it first identifies 
areas where companies need 
talent, then it recruits veterans 
whose skill sets seem likely to 
make them a good fit in these 
areas. And employers report 
that there are lots of areas 
where exiting military personnel 
are doing quite well. 
A survey by G.I. Jobs asked 
military-friendly employers to 
list the top jobs for which they 
were recruiting veterans. It then 
ranked the 20 hottest jobs, 
starting with IT specialist, op-erations 
manager, and engineer. 
Some jobs, like logistician or 
financial services rep, require 
bachelor’s degrees. In some 
cases, a more advanced degree 
is needed. Other jobs, such as 
IT specialist, require certifica-tion, 
while still others, such as 
customer service repre-sentative, 
require short-term 
onsite training. 
Some veterans, 
G.I. Jobs discovered, 
are finding that their 
military experience in 
a particular area is all 
that is needed to qualify 
them for a job such as 
telecommunications 
technician or office man-ager. 
Average salaries 
for these jobs range from about 
$44,000 a year for a mechanic 
to over $100,000 for a business 
administrator. 
Sometimes, of course, the fit 
may not be obvious. A military 
truck driver may not want to 
work with vehicles as a civilian. 
But a job in logistics might be 
appealing. And a military sniper 
might turn out to be a good fit 
in customer service. 
As recruitment efforts 
become more targeted and 
creative, some of the traditional 
recruitment tools are taking a 
backseat. For example, military 
job fairs, while still popular, are 
seen by some companies as an 
inefficient way to identify the 
right candidates, says Collins of 
Victory Media. Why? More than 
two-thirds of service members 
exiting the military say they 
want to relocate, making it hard 
for some companies to make an 
effective pitch for talent at an 
on-base job fair, he says. 
With more than a decade 
of data now available on suc-cessful 
recruitment practices, 
more and more companies are 
taking an increasingly ana-lytic 
approach to shaping their 
programs. That means there’s 
less recruitment guesswork, as 
companies are now able to see 
which programs have worked 
and which have not. 
“We are able to help 
S8 
W E ARE PROUD TO BE ONE of the 11 
founding member companies of the 
100,000 Jobs Mission Coalition, 
dedicated to hiring, developing, and retaining 
our nation’s military veterans and reservists. 
We recognize your specialized training has 
enabled you to develop valuable skills— 
confidence, discipline, leadership, and 
teamwork—critical to our mission of making 
the everyday easier for everyone our business 
touches around the world. You can work 
alongside military veterans and reservists who 
have joined our ranks. Seize the opportunity to 
continue to make a difference in your career— 
apply at NCR.com 
SEIZE THE EVERYDAY 
HIRING VETERANS WEB DIRECTORY 
VICTORY MEDIA VICTORYMEDIA.COM 
G.I. JOBS GIJOBS.COM 
MILITARY FRIENDLY MILITARYFRIENDLY.COM 
BANK OF AMERICA BANKOFAMERICA.COM/MILITARYSUPPORT 
DELOITTE DELOITTE.COM 
DELTA AIR LINES, INC. DELTA.COM 
FREEPORT-MCMORAN FMJOBS.COM 
GULFSTREAM AEROSPACE CORP. GULFSTREAM.COM 
HCA HOSPITAL CORP. OF AMERICA VETERANSATHCA.COM 
NCR CORPORATION NCR.COM 
USAA USAAJOBS.COM 
Strengthen Your Lead 
Leaders are always influencing and inspiring those around them. At Deloitte, every project you touch can have lasting effects – whether it’s delving into 
today’s toughest business challenges, collaborating with leaders at our new learning center, Deloitte University, or putting your skills to work for the 
greater good on one of our many pro bono efforts. Are you a Veteran looking to join an organization where leaders thrive? Then consider Deloitte. 
Join our Veteran’s Talent Community today. 
As used in this document, “Deloitte” means Deloitte & Touche LLP, Deloitte Consulting LLP, Deloitte Financial Advisory Services LLP, and Deloitte 
Tax LLP, which are separate subsidiaries of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of 
Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under the rules and regulations of public accounting. 
Copyright © 2014 Deloitte Development LLC. All rights reserved. 
Member of Deloitte Touche Tohmatsu Limited
SPECIAL ADVERTISING SECTION 
that the approach could eventu-ally 
have a broader application. 
Focusing on fit rather than 
target numbers also led to 
the creation of the Deloitte 
Career Opportunity Redefini-tion 
and Exploration Leader-ship 
Program. Four times a 
year, Deloitte offers 50 current 
and former service members 
a three-day program designed 
to help them brand and market 
themselves in the civilian world. 
“It’s not just about how you 
do a rĂ©sumĂ©,” says Goulart. “It’s 
about how to transition into an 
organization and be comfort-able 
with the value you bring.” 
The bottom line, he says, is 
that veterans need careers, not 
just jobs. And that is a lot more 
complex than it seems. 
As companies get savvier, 
they are also learning how to 
improve their outcomes. “Sure, 
hiring veterans is the right 
thing to do,” says HCA’s King. 
“But we have found that hiring 
veterans is the right thing to do 
for our business.” 
King has built relationships 
with other companies that are 
interested in hiring veterans. 
“We share a lot of veteran can-didates 
with one another, trying 
to ensure they work for the 
company that would be the best 
match for them,” he says. 
It’s no surprise that the men 
and women heading up veteran 
recruitment programs are for-mer 
service members. Some, 
like USAA’s Purdy, are prior 
military or are military spouses, 
which gives them a better 
understanding of the challenges 
that returning veterans and their 
families face when they transi-tion 
to the corporate world. “We 
know what it means to serve,” 
says Purdy. “It’s not just words 
on a brochure.” 
And while hiring veterans 
is clearly good for the bottom 
line, it also makes employees 
feel good about their company. 
One example: During New York 
City’s Fleet Week, which honors 
the U.S. Navy, Marine Corps, 
and Coast Guard, Bank of 
America hosted 45 members 
of the three services. After a 
brief look at the global markets 
side of the bank, the service 
members were invited to talk 
with traders, research person-nel, 
and sales staff on the 
trading floor. 
“When they walked off the 
trading floor, they got a standing 
ovation,” says Bank of America’s 
Golden. “It had a huge impact. 
One trader told me it was the 
best thing he’d done all year.” 
—Lynn Asinof 
SOME VETS 
ARE FINDING 
THEIR MILITARY 
EXPERIENCE 
IS ALL THAT 
IS NEEDED TO 
QUALIFY THEM 
FOR SOME JOBS. 
It was a calling for you. 
It is for us as well. 
HCA is the nation’s leading provider of 
healthcare services comprised of locally 
managed facilities, with over 215,000 
employees serving patients at 165 hospitals 
and 115 freestanding surgery centers in 
20 states and England. 
We believe military veterans have skills and 
attributes that are in line with our mission to 
serve and better the human condition. If you 
have a passion to help others, join a Military 
Friendly Employer that will allow you to 
continue to serve for the greater good. 
Visit our website www.veteransatHCA.com 
or www.hca.jobs to review opportunities. 
www.hcahealthcare.com 
Career OppOrtunities 
inClude: 
‱ Accounting & Finance 
‱ Administration 
‱ Clinical Technicians 
‱ Clerical 
‱ Communications 
‱ Customer Service 
‱ Human Resources 
‱ Information Technology 
‱ Logistics 
‱ Nursing 
‱ Paramedics 
‱ Project Management 
‱ Sales

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HIring Veterans

  • 1. PHOTOS BY LIESL MARELLI / IMAGEBRIEF SPECIAL ADVERTISING SECTION Hiring veterans and their spouses is becoming a basic part of corporate strategy. Makes sense. It’s the right thing to do and it’s good for the bottom line. TAPPING THE MILITARY TALENT POOL
  • 2. BANK OF AMERICA S2 www.fortune.com/adsections SPECIAL ADVERTISING SECTION ONCE A NICHE activ-ity among large U.S. employers, veteran-hiring programs have gone mainstream, with a growing number of employ-ers now competing to tap the military talent pool. “The conversation has changed. It has gone from why hire military to how to do it in an efficient and sustain-able way,” says Sean Collins, vice president for product development at Victory Media Inc., which produces military-focused publications including G.I. Jobs and Military Spouse and data resources such as Military FriendlyÂź. While Fortune 1,000 compa-nies are still leading the charge, data collected by Victory Media show a growing interest from smaller companies that want information on best practices and innovative solutions. “We have seen tremendous demand from companies in the $100 million to $500 million group,” says Collins. “That’s important, because statistically that is where most of the jobs are.” This change in attitude can be seen in the recent employ-ment figures. In September, the unemployment rate for veterans dipped to 4.7%, down from 6.5% a year earlier. Perhaps more significant, the number for veterans was well below the 5.9% rate for the general population, according to the U.S. Bureau of Labor Statistics. The unemployment picture for post-9/11 veterans has also improved, dropping to 6.2% in September, compared with 10.1% a year earlier. Renewable and Reliable With 250,000 to 400,000 service members exiting the military each year, corpora-tions have come to view these veterans as a renewable source of highly skilled labor, says Collins. As such, the invest-ment in recruitment programs is increasingly seen as part of long-term corporate strategy. Indeed, veterans are now considered good for the bottom line. A recent report by the Corporate Executive Board, a member-based advisory compa-ny based in Arlington, Va., finds that veterans, on average, per-form at higher levels and have a lower rate of turnover than other employees. And that, the report says, translates directly into cor-porate performance. Today’s veterans also have skills well suited to the business environment. “There is data showing that post-9/11 service members have exceptional training,” says Collins. “Two-thirds of military occupations involve a STEM component.” In other words, vets have had the science, technology, engineer-ing, and math training needed for many of today’s key jobs. Veterans are also trained to be mission-focused, calm in the midst of chaos, good team members, results-oriented, and hard workers. Sometimes it takes a little work to translate those skills to the corporate world. Sometimes it takes a little bit of education. But the results have generally been impressive. Bill Golden, vice president for global banking and markets operational risk at Bank of Amer-ica, made his transition quickly, retiring as an Army battalion commander one day and start-ing work at the bank the next. “I did it deliberately. I didn’t want to spend time ruminating about it,” he says. “Fortunately, people were very patient with me.” One big adjustment, Golden says, was the corporate em-phasis on process. In the Army, Bill Golden, former Army battalion commander, is now a vice president at Bank of America. “THE CONVER-SATION HAS CHANGED. IT HAS GONE FROM WHY HIRE MILITARY TO HOW TO DO IT IN AN EFFICIENT AND SUSTAINABLE WAY.” SEAN COLLINS Vice President Victory Media
  • 3. S4 www.fortune.com/adsections SPECIAL ADVERTISING SECTION the person sitting at the head of the table is in charge. “It’s discuss, decide, execute, move on,” he says, noting that as a battalion commander he was at the head of the table. “In the corporate world, we spend time debating issues to come to a consensus. So you have to be patient as the process evolves. Additionally, it can take time before you are able to contrib-ute to the discussion in a mean-ingful manner, so you have to learn to cut yourself some slack and continue working hard to develop your technical skills.” As veteran-hiring initiatives gain traction, cutting-edge companies are taking a more hands-on approach, developing new kinds of training initiatives, creating mentorship and sup-port programs, and spreading the word about best practices. They are also supporting other companies that are taking their first steps toward focused mili-tary hiring. The Cutting Edge Consider USAA—a financial services firm that provides products and ser-vices to the military community—that is not only launching innovative training programs but also providing support to other companies. Having pledged that 30% of all new hires will be veterans or military spouses, USAA has been ramping up its ef-forts as the compa-ny grows. “We are on the cutting edge of these initiatives and sharing our lessons with other companies,” says Jackie Purdy, assistant vice president for talent manage-ment. “People want to hire vets and military spouses, but don’t really know how to do it.” USAA is helping to lead the way. The company recently part-nered with the Disney Veterans Institute and the State of Texas in hosting a best-practices summit for companies want-ing to learn more about hiring veterans. Participants ranged from local government offices and small companies to big cor-porations looking for new ideas on how to start a veteran and military spouse hiring program or enhance an existing one. One of the ideas that USAA highlighted at the summit was its work in supplier diversity. “We have over 3,500 suppliers, and we have talked to them all, asking them to make a com-mitment to hiring vets, as well,” says Purdy. “That is a best prac-tice we were able to share.” USAA is also openly sharing the innovative thinking behind its latest programs. The com-pany’s newest initiative—VetFIT, or Veterans for IT—offers transi-tioning vets training in computer languages such as Java to build skills as software developers, often with no prior developer experience. Of the initial class, all 22 ended up employed by USAA. Another measure of the program’s success is its impact on individual vets. One class member, Levar Robinson, had already deployed twice in the military and taken four contract deployments as a civilian after having a tough time finding full-time employment at home. He was in Afghanistan when USAA interviewed him online for VetFIT—actually coming under fire during the interview. He was accepted into the program and recently became a full-time software developer and integra-tor at USAA. Military spouses are also getting increased attention. A RECENT REPORT BY THE CORPORATE EXECUTIVE BOARD FINDS THAT VETERANS, ON AVERAGE, PERFORM AT HIGHER LEVELS AND HAVE A LOWER RATE OF TURNOVER THAN OTHER EMPLOYEES. Graduates of USAA’s inaugural VetFIT Java programmer class, a new cohort program designed to provide comprehensive software development training for recently separated veterans and military spouses. USAA Over the next five years, more than a million service members will return to civilian life. See how veterans like Alex Rolinski are making the transition at bankofamerica.com/militarysupport Images do not represent any endorsement, expressed or implied, by the Department of Defense or any other United States government agency. Bank of America, N.A. Member FDIC. © 2014 Bank of America Corporation. ARQ6XFF3 Life’s better when we’re connectedÂź
  • 4. S6 www.fortune.com/adsections DELTA VALUES VETS R EALIZING THE COMMITMENT and motivation that veterans bring to the workforce, Delta is committed to military hiring initiatives and to individuals as they transition from military to civilian life. Our Veterans Employee Network provides opportunities for all employees to support veterans and their families. We employ over 10,000 veterans and proudly participate in the 100,000 Jobs Mis-sion, which in 2014 exceeded its 2020 hiring goal for transitioning service members and veterans. Delta values the skills our veterans offer, and provides the flexibility our National Guard and Reserves require to fulfill their commitment to our country. Hiring veterans is the right thing to do and the smart thing to do. SPECIAL ADVERTISING SECTION USAA is expanding opportuni-ties and training for spouses so that they can work from home. “That way, no matter where the military member is deployed or stationed, the spouse remains employed,” says Purdy, who sees the military spouse as one of the key new areas of corpo-rate recruitment. The rĂ©sumĂ© of a military spouse often shows multiple jobs in multiple locations, but companies that dig deeper have discovered that these po-tential employees typically have well-developed organizational, logistical, troubleshooting, and tactical skills. As a result, many employers are moving aggres-sively to tap this labor pool. Focusing on Spouses Gulfstream Aerospace—which designs, develops, manufac-tures, and services business jet aircraft—is part of that trend. While veterans already make up nearly 30% of the workforce, the company is expanding its efforts. “The military spouse will become a larger focus in 2015,” says Don Moore, the contract sourcing services manager who handles military recruitment at Gulfstream. “We have plans to specifically target and assist veteran spouses with rĂ©sumĂ© writing and mock interview feedback.” Additionally, the company plans to attend mili-tary spouse career fairs, using recruiters who have a military spouse background. With competition for exiting service members increasing, Moore says Gulfstream will have to work hard to recruit skilled veterans, particularly given the continuing demand for avionics technicians and aircraft mainte-nance technicians. “Gulfstream must be ready to dig deep into veterans’ rĂ©sumĂ©s and experi-ences to find the best of the best,” he says. In building its programs, Gulfstream has taken an ap-proach that allowed it to develop a clearer view of the demo-graphics and characteristics of its veteran employee popula-tion. This approach produced some unexpected returns. “It reconnected us with some employees who hadn’t self-re-ported their status but now are voluntarily updating it in order to be recognized as part of our nearly 30% veteran population,” says Moore. Companies that are just starting to build veteran recruit-ing programs are getting lots of support. Hospital Corporation of America, for example, has benefited from the collabora-tive approach of companies like USAA. The country’s leading health care provider, while HCA had been hiring veterans for de-cades, the company adopted a formal program three years ago, says Avery King, lead military veteran recruiter. Since then, HCA has continued to learn what it takes to attract and retain veterans. At military job fairs, for example, veterans would see signage saying that HCA is a health care company, and they felt they needed a clinical background to qualify for the positions. Although HCA does have several clinical positions, currently close to 40% of its openings are support posi-tions such as accounting and finance, administrative, clerical, logistics, facilities maintenance, project management, informa-tion technology, and dietary, just to name a few, says King. Targeted Training Bank of America is also embracing targeted training. Through its veterans associate program, the global banking and markets group offers a 10-week internship program VETERANS ARE TRAINED TO BE MISSION-FOCUSED, CALM IN THE MIDST OF CHAOS, AND RESULTS-ORIENTED. Gulfstream values your unique skill sets, perspective, loyalty and dedication to teamwork. We respect the leadership skills, character and pride instilled in those who have served in the military. If you are preparing to transition from military service, or if you are a veteran seeking a military-friendly employer, Gulfstream is looking for you. We design, manufacture, service and support the world’s most technologically advanced business jets. Immediate global opportunities exist for qualified candidates: ‱ Engineers ‱ Information Technology ‱ Aircraft Support ‱ Aircraft Manufacturing ‱ Supply Chain ‱ Aircraft Structural Mechanics ‱ Avionic Technicians ‱ Finance/Accounting Gulfstream, an equal opportunity employer, is committed to diversity and inclusion in its workplace. To find out more or apply online, visit gulfstreamcareers.com. Veterans Your Future Starts Here
  • 5. SPECIAL ADVERTISING SECTION www.fortune.com/adsections SPECIAL ADVERTISING SECTION HIRING AMERICA’S HEROES ‘‘ IN FACT, OVER A THOUSAND MILITARY veterans work at Freeport-McMoRan. We believe these important contributors chose Freeport-McMoRan throughout its U.S. opera-tions because: We understand the importance of employees who take pride in their work, have a strong sense of engagement in their work, and are experienced in teamwork dynamics. This is why we are a proud em-ployer of America’s former military personnel. Our veterans make us a better company.” James R. Moffett, chairman of the board Richard C. Adkerson, vice chairman, president, and CEO of Freeport-McMoRan Inc. For consideration, please apply online at www.FMJobs.com companies benchmark their activities against the leaders in that space,” says Collins. “The number of survey submissions and requests for our assess-ment have more than doubled over the past two years. That demand illustrates the shift in the landscape.” Some companies are mak-ing use of their own corporate strengths to dig deep into the process. After pledging to double the number of veterans it hired, professional services organiza-tion Deloitte LLP launched a comprehensive study of gaps in its recruitment process. “We broke it down like a consulting project,” says Mark Goulart, a principal in Deloitte Consulting’s Federal practice, which serves clients in both the Department of Defense and the Department of Veterans Affairs. Deloitte is using what it learned not only to revamp its own programs but also to talk with clients about the issues and problems they are facing in this area. One takeaway, says Gou-lart, was that focusing on hiring numbers can be short-sighted. Instead, companies need to think about skill sets. So Deloitte funded a big-data analytics program, asking those with job openings to provide the attributes of individuals who have performed successfully in that area. That might include everything from experience and background to interpersonal skills and the ability to deal with unexpected situations. “We’re doing it on ourselves first, and a couple of clients are running pilots,” he says, noting USAA OFFERS TRANSITIONING VETS TRAINING IN COMPUTER LANGUAGES TO BUILD THEIR SOFTWARE SKILLS. AS VETERAN HIRING INITIA-TIVES GAIN TRACTION, CUTTING-EDGE COMPANIES ARE TAKING A MORE HANDS-ON APPROACH. designed to introduce veter-ans to different areas of bank operations. During its first year, the program started with seven vets. Last year it went to 11, and this year they expect to expand to 20. “This is a market space that can be pretty difficult to break into without an MBA,” says Bank of America’s Golden, who also serves as the bank’s chief of staff for the military support and assistance group for the metro New York City area. “We find they are able to quickly pick up what is going on.” The result: There is now a bidding war on the street for these people when they leave the service. Such a targeted program works because it first identifies areas where companies need talent, then it recruits veterans whose skill sets seem likely to make them a good fit in these areas. And employers report that there are lots of areas where exiting military personnel are doing quite well. A survey by G.I. Jobs asked military-friendly employers to list the top jobs for which they were recruiting veterans. It then ranked the 20 hottest jobs, starting with IT specialist, op-erations manager, and engineer. Some jobs, like logistician or financial services rep, require bachelor’s degrees. In some cases, a more advanced degree is needed. Other jobs, such as IT specialist, require certifica-tion, while still others, such as customer service repre-sentative, require short-term onsite training. Some veterans, G.I. Jobs discovered, are finding that their military experience in a particular area is all that is needed to qualify them for a job such as telecommunications technician or office man-ager. Average salaries for these jobs range from about $44,000 a year for a mechanic to over $100,000 for a business administrator. Sometimes, of course, the fit may not be obvious. A military truck driver may not want to work with vehicles as a civilian. But a job in logistics might be appealing. And a military sniper might turn out to be a good fit in customer service. As recruitment efforts become more targeted and creative, some of the traditional recruitment tools are taking a backseat. For example, military job fairs, while still popular, are seen by some companies as an inefficient way to identify the right candidates, says Collins of Victory Media. Why? More than two-thirds of service members exiting the military say they want to relocate, making it hard for some companies to make an effective pitch for talent at an on-base job fair, he says. With more than a decade of data now available on suc-cessful recruitment practices, more and more companies are taking an increasingly ana-lytic approach to shaping their programs. That means there’s less recruitment guesswork, as companies are now able to see which programs have worked and which have not. “We are able to help S8 W E ARE PROUD TO BE ONE of the 11 founding member companies of the 100,000 Jobs Mission Coalition, dedicated to hiring, developing, and retaining our nation’s military veterans and reservists. We recognize your specialized training has enabled you to develop valuable skills— confidence, discipline, leadership, and teamwork—critical to our mission of making the everyday easier for everyone our business touches around the world. You can work alongside military veterans and reservists who have joined our ranks. Seize the opportunity to continue to make a difference in your career— apply at NCR.com SEIZE THE EVERYDAY HIRING VETERANS WEB DIRECTORY VICTORY MEDIA VICTORYMEDIA.COM G.I. JOBS GIJOBS.COM MILITARY FRIENDLY MILITARYFRIENDLY.COM BANK OF AMERICA BANKOFAMERICA.COM/MILITARYSUPPORT DELOITTE DELOITTE.COM DELTA AIR LINES, INC. DELTA.COM FREEPORT-MCMORAN FMJOBS.COM GULFSTREAM AEROSPACE CORP. GULFSTREAM.COM HCA HOSPITAL CORP. OF AMERICA VETERANSATHCA.COM NCR CORPORATION NCR.COM USAA USAAJOBS.COM Strengthen Your Lead Leaders are always influencing and inspiring those around them. At Deloitte, every project you touch can have lasting effects – whether it’s delving into today’s toughest business challenges, collaborating with leaders at our new learning center, Deloitte University, or putting your skills to work for the greater good on one of our many pro bono efforts. Are you a Veteran looking to join an organization where leaders thrive? Then consider Deloitte. Join our Veteran’s Talent Community today. As used in this document, “Deloitte” means Deloitte & Touche LLP, Deloitte Consulting LLP, Deloitte Financial Advisory Services LLP, and Deloitte Tax LLP, which are separate subsidiaries of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under the rules and regulations of public accounting. Copyright © 2014 Deloitte Development LLC. All rights reserved. Member of Deloitte Touche Tohmatsu Limited
  • 6. SPECIAL ADVERTISING SECTION that the approach could eventu-ally have a broader application. Focusing on fit rather than target numbers also led to the creation of the Deloitte Career Opportunity Redefini-tion and Exploration Leader-ship Program. Four times a year, Deloitte offers 50 current and former service members a three-day program designed to help them brand and market themselves in the civilian world. “It’s not just about how you do a rĂ©sumĂ©,” says Goulart. “It’s about how to transition into an organization and be comfort-able with the value you bring.” The bottom line, he says, is that veterans need careers, not just jobs. And that is a lot more complex than it seems. As companies get savvier, they are also learning how to improve their outcomes. “Sure, hiring veterans is the right thing to do,” says HCA’s King. “But we have found that hiring veterans is the right thing to do for our business.” King has built relationships with other companies that are interested in hiring veterans. “We share a lot of veteran can-didates with one another, trying to ensure they work for the company that would be the best match for them,” he says. It’s no surprise that the men and women heading up veteran recruitment programs are for-mer service members. Some, like USAA’s Purdy, are prior military or are military spouses, which gives them a better understanding of the challenges that returning veterans and their families face when they transi-tion to the corporate world. “We know what it means to serve,” says Purdy. “It’s not just words on a brochure.” And while hiring veterans is clearly good for the bottom line, it also makes employees feel good about their company. One example: During New York City’s Fleet Week, which honors the U.S. Navy, Marine Corps, and Coast Guard, Bank of America hosted 45 members of the three services. After a brief look at the global markets side of the bank, the service members were invited to talk with traders, research person-nel, and sales staff on the trading floor. “When they walked off the trading floor, they got a standing ovation,” says Bank of America’s Golden. “It had a huge impact. One trader told me it was the best thing he’d done all year.” —Lynn Asinof SOME VETS ARE FINDING THEIR MILITARY EXPERIENCE IS ALL THAT IS NEEDED TO QUALIFY THEM FOR SOME JOBS. It was a calling for you. It is for us as well. HCA is the nation’s leading provider of healthcare services comprised of locally managed facilities, with over 215,000 employees serving patients at 165 hospitals and 115 freestanding surgery centers in 20 states and England. We believe military veterans have skills and attributes that are in line with our mission to serve and better the human condition. If you have a passion to help others, join a Military Friendly Employer that will allow you to continue to serve for the greater good. Visit our website www.veteransatHCA.com or www.hca.jobs to review opportunities. www.hcahealthcare.com Career OppOrtunities inClude: ‱ Accounting & Finance ‱ Administration ‱ Clinical Technicians ‱ Clerical ‱ Communications ‱ Customer Service ‱ Human Resources ‱ Information Technology ‱ Logistics ‱ Nursing ‱ Paramedics ‱ Project Management ‱ Sales