A presentation that I've made to engineering driven organizations interested in adopted a culture of user experience.

1. Oct
29,
2010

2. 1. Can
everyone
in
the
team
name
at
least
5
users
of
the
system
you
are
developing?
2. Have
at
least
2
people
in
the
team
observed
the
users
of
your
system
in
their
context?
3. Has
the
entire
team
worked
together
at
least
once
in
the
last
two
weeks
to
discuss
a
design
solution

3. Where
there
is
a
user
and
a
user
interface,
there
is
user
experience.
So,
user
experience
design
not
optional,
it
is
very
much
a
part
of
what
we
deliver

4. User
experience
design
is
a
collaborative
process,
it
lives
within
the
context
of
a
business
and
requires
the
synthesis
of
a
variety
of
skills

5. User
experience
design
is
a
collaborative
process,
it
lives
within
the
context
of
a
business
and
requires
the
synthesis
of
a
variety
of
skills

6. User
experience
design
is
the
collective
responsibility
of
the
team,
it
is
not
an
exclusive
ownership
of
any
one
role
or
discipline

7. User
experience
design
is
an
ongoing
process
that
needs
attention
through
out
the
lifecycle
of
the
system,
it
is
not
a
one-­‐time
deliverable

8. ¡ If
it’s
not
optional
¡ It
it’s
a
collaborative
process
¡ If
it’s
our
collective
responsibility
¡ If
it’s
something
that
is
ongoing
Let’s
get
comfortable
with
it

9. 1. Understanding
the
principles
of
user-­‐centered
design
2. Putting
user-­‐centered
design
into
practice
3. Becoming
aware
of
good
design
patterns

10. ü Know
your
user
ü You
are
not
your
user
ü Keep
your
user
involved
ü Continuously
evaluate
usability

11. ü Create
user
models
to
visually
illustrate
and
share
your
knowledge
of
your
user
ü Create
scenarios
informed
by
context-­‐rich
stories
focused
on
what
people
do
and
why
ü Co-­‐create
usage
models
in
the
form
of
storyboards,
sketches,
paper
prototypes
etc.

12. ü Get
into
the
habit
of
recognizing
design
patterns
and
the
interaction
design
problems
they
solve
ü Create
your
own
repository
of
references
on
good
design

13. An
example
Some
design
patterns
for
Search
Thanks
to
ui-­‐patterns.com

19. Ø Understanding
the
principles
of
customer-­‐centered
design
ü Know
your
customer,
understand
that
you
are
not
your
user
ü Keep
you
customer
involved
Ø Putting
customer-­‐centered
design
into
practice
ü Define
business
models
to
align
system
capabilities
to
organizational
goals
ü Create
user
models
to
visually
illustrate
and
share
your
knowledge
of
your
user
ü Create
scenarios
informed
by
context-­‐rich
stories
focused
on
what
people
do
and
why
ü Co-­‐create
usage
models
in
the
form
of
storyboards,
sketches,
paper
prototypes…
Ø Becoming
familiar
with
design
patterns
ü Get
into
the
habit
of
recognizing
design
patterns
and
the
interaction
design
problems
they
solve
ü Create
your
own
repository
of
references
on
good
design