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The Big 5 Game pursuit experiences




    … and applying it to services selling
Big 5 Game hunting
    Hunting Big 5 of the most
     dangerous & difficult animals
    The "Big 5" refers to the African:
        Lion, Leopard, Black rhino, African
          elephant and Cape buffalo
    Its done on the foot, in the
     wild. Safari Club
     International, offers a trophy for
     hunting all five species, called the
     "African Big Five Grand Slam“
    Countries where members of the big
     five can be found include
     Namibia, South
     Africa, Kenya, Tanzania, Zimb
     abwe, Botswana and
     Democratic Republic of the
     Congo.

2
1) When pursuing ….a Leopard
                       Characteristics (Aka Panthera pardus):
                        The most difficult to hunt, is
                         nocturnal, solitary and secretive
                        Very risk
                         averse, adaptable, opportunistic, hid
                         es on treetops, has ranges (not
                         kingdoms), stalks prey (not chase)
                         from frog to elephants
                        Large, carnivorous feline, if
                         cornered, will flight rather than
                         fight, wary of humans
                        Excellent for triathlon (swim, climb
                         and run)!

                       Pursuit tips:
                        Baiting, hounding or stalking are
                         most common methods, for long
                         cycles
                        Prepare of night time shot, quality
                         optics no lights
                        Can be very revengeful, deadly when
3                        injured, will pounce stealthily
…Or a niche, specialized market player

    Characteristics
    Usually limited products / divisions, mid size, steady
     revenue, protected margins
    Competes in their domain by strong product
     differentiation / customer intimacy
    Very adaptable, innovative, specialized niche player.
     Usually sensitive to business cycles

    Pursuit tips:
    Usually risk averse in procurement decision making
    They chase for value creation over price deals
    Show relationship based / differentiated-buying patterns
    Best pursuit method maybe baiting (ie, smaller pieces of
     work, with clear value creation), stress on relationship


4
2) When pursuing ….an African Rhino
                      Characterstics(Aka Diceros bicornis):
                       Seemingly most placid of hunts
                       Large (upto 6000 lbs), thick skinned
                        horned herbivore mammal
                       Shortsighted, solitary, bad tempered
                        but great to watch, a group is called
                        “crash”.
                       Charging rhino can come at ~35mph!
                       Its horn has medicinal uses. They are
                        survivors (roamed earth for >50m
                        years)

                      Hunting tips:
                       Known more for their belligerence
                        than ferocity
                       Prefer open savannahs & water
                        bodies, incredibly acute hearing and
                        smell
                       Heavy caliber, a shot behind the
                        shoulder is best for the hunt

5
…Or a monopolistic quasi public player

    Characteristics:
    Usually tax / other secure funded organizations; reliable
     service is usually key
    Large amount of interaction with govt agencies
    Regulated environment; Less sensitive to business cycles
     (may actually be anti-cyclic); getting more citizen centric
    More procedural than goal oriented

    Pursuit tips:
    Long decision / pursuit cycles
    Robustness of solution / services over functionality
    Usually have more transformation programs rather than
     incremental projects



6
3) When pursuing ….an African Elephant
                       Characteristics (aka Loxodonta Africana)
                        Gigantic mammal, ivory tusks, flappy
                         ears , thick skinned
                        Herbivore (~17 hrs / day for
                         eating), social & peaceful, but will
                         charge
                        Lives in habitats of
                         100+, matriarchal society

                       Hunting tips:
                        Hunted for ivory
                        Most common is follow the spoor
                        shot at the head between the eye (if
                         close), else heart shot taken from a
                         distance
                        Psychological battle of
                         endurance, patience & endurance




7
…Or a Federal / State / local Govt player
    Characteristics
     Decision making is usually slow and cumbersome.
     Other stakeholders may be involved as well(Nodal Agency / Regulatory
      Authority/Laws and regulations)
     Less sensitive to business cycles – Public sector expenditure usually
      increases in downturn and growth may slow down during revival
     Budget allocations come with a deadline to spend
     Certain sub-sectors may be more resilient (Defence, Education, etc)
     Focus on e-governance, citizen-centric initiatives

    Pursuit tips:
     Needs patience and high process/procedure compliance.
     Be aware of more scrutiny and regulation.
     External factors (public sentiments, election cycles) may have an
      impact.
     Payment cycles, terms and conditions, contracts are dictated by
      Customer to the Vendors
     May not be open to heavy offshore due to security, data privacy issue


8
4) When pursuing ….a Cape Buffalo
                         Characteristics (Aka Syncerus Caffer)
                          First, don’t be fooled by this
                           horned, seemingly placid bovine. They
                           can take on lions on their own!
                          Reputed to be most dangerous, kill
                           more hunters than any other animal
                          Will mob, ambush and attack pursuers
                          Are found in herds of thousand, near
                           water bodies
                          Can charge at 35mph, when it wants


                         Hunting tips:
                          Respect it. It has 1500lbs of
                           agility, cunning at camouflage, with
                           vengeful disposition
                          Track the spoor, new water bodies
                          Best shot is at spine / vital organs
                          Most dangerous when wounded, will
                           always double back onto their blood
                           trail to surprise their attackers




9
…Or a commodities market player

     Characteristics
     In market as a price taker, highly competitive, usually
      volumes player
     Depending on business type, may have high sensitivity to
      economic cycles
     Usually are diversified to multiple unrelated business
      lines
     Competes with combination of industrialization and
      branding

     Pursuit tips:
     Price driven, will extract maximum value from spend
      using the scale leverage
     Operational efficiency, Consolidation and
      internationalization are keywords
     Will encounter the IPP’s during pursuit
10
5) When pursuing ….a Lion
                    Characteristics (Aka Panthera leo)
                     Arguably King of the Beasts is ultimate
                      prized catch, majestic & awesome!
                     Excellent hunters (would ambush rather
                      than stalk), though lazy (would rest
                      ~20hrs/day)
                     Carnivorous feline, huge mane &
                      strength, bigger ego, has kingdoms
                     Is social, lives in prides of family, will
                      jointly hunt
                     Would fight rather than flight, charge
                      when cornered, can climb trees, swim &
                      run


                    Hunting tips:
                     Baiting, hounding or stalking are most
                      common methods, baiting most common
                     Nocturnal beast, excellent opportunistic
                      hunters by causing panic in herds
                     Best shot is on shoulder blades, at the
                      vital organs (not head or neck)



11
…Or a true market leader

 Characteristics
  In market as a price definer, dominating force and trend setter
   in identified LoB
  As a monopolistic, global player, fights for its market share
   either by innovation or price (at times, both)
  Would commonly be found in M&A / split situations needing
   reorg
  Will form coalitions / consortiums to protect the scale
  May tune its competitive pitch per business cycles

 Pursuit tips:
  A/c has high logo value (for non-commercial reasons) & they
   know it!
  Will drive the pursuit on their terms, will extract price and value
   benefits
  M&A / splits etc are constant themes
  Tons of egos involved

12
Himanshu Gupta / Anupam Jaiswal

13

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The big5 game pursuits

  • 1. The Big 5 Game pursuit experiences … and applying it to services selling
  • 2. Big 5 Game hunting Hunting Big 5 of the most dangerous & difficult animals The "Big 5" refers to the African: Lion, Leopard, Black rhino, African elephant and Cape buffalo Its done on the foot, in the wild. Safari Club International, offers a trophy for hunting all five species, called the "African Big Five Grand Slam“ Countries where members of the big five can be found include Namibia, South Africa, Kenya, Tanzania, Zimb abwe, Botswana and Democratic Republic of the Congo. 2
  • 3. 1) When pursuing ….a Leopard Characteristics (Aka Panthera pardus):  The most difficult to hunt, is nocturnal, solitary and secretive  Very risk averse, adaptable, opportunistic, hid es on treetops, has ranges (not kingdoms), stalks prey (not chase) from frog to elephants  Large, carnivorous feline, if cornered, will flight rather than fight, wary of humans  Excellent for triathlon (swim, climb and run)! Pursuit tips:  Baiting, hounding or stalking are most common methods, for long cycles  Prepare of night time shot, quality optics no lights  Can be very revengeful, deadly when 3 injured, will pounce stealthily
  • 4. …Or a niche, specialized market player Characteristics Usually limited products / divisions, mid size, steady revenue, protected margins Competes in their domain by strong product differentiation / customer intimacy Very adaptable, innovative, specialized niche player. Usually sensitive to business cycles Pursuit tips: Usually risk averse in procurement decision making They chase for value creation over price deals Show relationship based / differentiated-buying patterns Best pursuit method maybe baiting (ie, smaller pieces of work, with clear value creation), stress on relationship 4
  • 5. 2) When pursuing ….an African Rhino Characterstics(Aka Diceros bicornis):  Seemingly most placid of hunts  Large (upto 6000 lbs), thick skinned horned herbivore mammal  Shortsighted, solitary, bad tempered but great to watch, a group is called “crash”.  Charging rhino can come at ~35mph!  Its horn has medicinal uses. They are survivors (roamed earth for >50m years) Hunting tips:  Known more for their belligerence than ferocity  Prefer open savannahs & water bodies, incredibly acute hearing and smell  Heavy caliber, a shot behind the shoulder is best for the hunt 5
  • 6. …Or a monopolistic quasi public player Characteristics: Usually tax / other secure funded organizations; reliable service is usually key Large amount of interaction with govt agencies Regulated environment; Less sensitive to business cycles (may actually be anti-cyclic); getting more citizen centric More procedural than goal oriented Pursuit tips: Long decision / pursuit cycles Robustness of solution / services over functionality Usually have more transformation programs rather than incremental projects 6
  • 7. 3) When pursuing ….an African Elephant Characteristics (aka Loxodonta Africana)  Gigantic mammal, ivory tusks, flappy ears , thick skinned  Herbivore (~17 hrs / day for eating), social & peaceful, but will charge  Lives in habitats of 100+, matriarchal society Hunting tips:  Hunted for ivory  Most common is follow the spoor  shot at the head between the eye (if close), else heart shot taken from a distance  Psychological battle of endurance, patience & endurance 7
  • 8. …Or a Federal / State / local Govt player Characteristics  Decision making is usually slow and cumbersome.  Other stakeholders may be involved as well(Nodal Agency / Regulatory Authority/Laws and regulations)  Less sensitive to business cycles – Public sector expenditure usually increases in downturn and growth may slow down during revival  Budget allocations come with a deadline to spend  Certain sub-sectors may be more resilient (Defence, Education, etc)  Focus on e-governance, citizen-centric initiatives Pursuit tips:  Needs patience and high process/procedure compliance.  Be aware of more scrutiny and regulation.  External factors (public sentiments, election cycles) may have an impact.  Payment cycles, terms and conditions, contracts are dictated by Customer to the Vendors  May not be open to heavy offshore due to security, data privacy issue 8
  • 9. 4) When pursuing ….a Cape Buffalo Characteristics (Aka Syncerus Caffer)  First, don’t be fooled by this horned, seemingly placid bovine. They can take on lions on their own!  Reputed to be most dangerous, kill more hunters than any other animal  Will mob, ambush and attack pursuers  Are found in herds of thousand, near water bodies  Can charge at 35mph, when it wants Hunting tips:  Respect it. It has 1500lbs of agility, cunning at camouflage, with vengeful disposition  Track the spoor, new water bodies  Best shot is at spine / vital organs  Most dangerous when wounded, will always double back onto their blood trail to surprise their attackers 9
  • 10. …Or a commodities market player Characteristics In market as a price taker, highly competitive, usually volumes player Depending on business type, may have high sensitivity to economic cycles Usually are diversified to multiple unrelated business lines Competes with combination of industrialization and branding Pursuit tips: Price driven, will extract maximum value from spend using the scale leverage Operational efficiency, Consolidation and internationalization are keywords Will encounter the IPP’s during pursuit 10
  • 11. 5) When pursuing ….a Lion Characteristics (Aka Panthera leo)  Arguably King of the Beasts is ultimate prized catch, majestic & awesome!  Excellent hunters (would ambush rather than stalk), though lazy (would rest ~20hrs/day)  Carnivorous feline, huge mane & strength, bigger ego, has kingdoms  Is social, lives in prides of family, will jointly hunt  Would fight rather than flight, charge when cornered, can climb trees, swim & run Hunting tips:  Baiting, hounding or stalking are most common methods, baiting most common  Nocturnal beast, excellent opportunistic hunters by causing panic in herds  Best shot is on shoulder blades, at the vital organs (not head or neck) 11
  • 12. …Or a true market leader Characteristics  In market as a price definer, dominating force and trend setter in identified LoB  As a monopolistic, global player, fights for its market share either by innovation or price (at times, both)  Would commonly be found in M&A / split situations needing reorg  Will form coalitions / consortiums to protect the scale  May tune its competitive pitch per business cycles Pursuit tips:  A/c has high logo value (for non-commercial reasons) & they know it!  Will drive the pursuit on their terms, will extract price and value benefits  M&A / splits etc are constant themes  Tons of egos involved 12
  • 13. Himanshu Gupta / Anupam Jaiswal 13