The presentation, considers how participants of a quality assurance evaluation within Higher Education, can achieve the maximum possible outcome by correctly managing the self-assessment and review processes. Presented at the EDEN 2013 'Joy of Learnimg' conference in Oslo, Norway.

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Learning from Peers
An introduction to peer-review
Anthony F. Camilleri 13th June 2013 – VISIR Session – The Joy
of Learning EDEN Conference - OSLO

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What‘s in a Name?
Audit Expert-Review
Objective Subjective
Precise standards Broad guidelines
Verifies account of client Interprets account of client
Requires detailed knowledge of
administrative procedures
Requires detailed knowledge of the
subject area concerned
standards-based
review

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Who is a peer?
• an expert in the field
• an expert in what field?
• e-learning!
• what is e-learning?

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Features of an Expert-Peer
experience in
course design and delivery
familiar with
best-practice
comparative perspective
sense of mission
natural communicator

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A reviewer is a communicator
University
AgencyReview Team

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Inter-subjectivity
• different subjective perceptions, taken from
different viewpoints, give an objective
view of reality
• the quality basis of an external review
• requires consensus
consensus is not a diplomatic nicety
but an essential pre-requisite of quality

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Learning from
self-assessment

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There is no such thing
as objective quality

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How to learn from self-
assessment
1. Read the quality standard
2. Understand the quality standard
3. Ask Questions
4. DO NOT fill it in
5. Discuss it – with all stakeholders in the institution
a. How do we meet the standard?
b. What can we do better?
c. Does it apply in all areas?
6. Discuss it some more – do some implementation
7. Have you internalised standard?
8. Now fill in the questionnaire

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A look at the Quality Cycle
• Do• Check
• Plan• Act
アク
ション
計画
実行
チェッ
ク
CHECK should be read as STUDY
in English Check implies ‚to hold back‘
(Deming, 1980)

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A Need to Prioritise
• Do• Check
• Plan• Act
アク
ション
計画
実行
チェッ
ク

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Be Honest
„Most Quality Managers are Magicians―
Look Here
don‘t look here!

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What will self-assessment
produce
• A time to think, communicate and strategize
• A better understanding of institutional
processes
• An overview of where we are and hopefully
where we need to go
• A report

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Learning from
peer-review

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The
Show-Off
The
Politician
The
Grumpy
The
Bored
Don’t be one of these people….

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How to approach a peer-review
• Understand the purpose of the review
• Understand your role in the review
– Your impressions
– Of your part in the instituion
• Be candid and informative
• Don’t try to hide things (you’ll be caught)

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Main result of peer-review
an external evaluation of your
institutional quality (procedures)
a report
a certificate

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Run the cycle again
• Do• Check
• Plan• Act
アク
ション
計画
実行
チェッ
ク

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Remember
NO process is without
errors
There is ALWAYS room
for improvement

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What to do with the report
1. Read the report
2. Understand the report
3. Ask Questions
4. Discuss it – with all stakeholders in the institution
a. What did we miss in our Self-Assessment?
b. Have our assumptions been confirmed or refuted?
c. How can we do it better
5. Discuss it some more – do some implementation
6. Have you internalised the recommendations?
7. Now start the cycle again.

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THANK-YOU
for your attention
Feedback is welcome!
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13th June 2013 – VISIR Session – The Joy of Learning EDEN
Conference - OSLO
www.efquel.org
„Learning from Peers: An introduction to peer review“
Anthony F. Camilleri
anthony@camilleri.com
http://www.slideshare.net/anthonycamilleri/