http://www.answermti.com/call-center-services/ | Explore how inbound call center services can help increase business profits. Also discover AnswerMTI's call answering services as the solution you have been looking for by calling (800) 673-2000.
How Inbound Call Center Services Can Increase Your Profits
1.
2. • A call center is a third-party service that
allows businesses to have a dedicated
phone answering team, freeing up staff
to do other things.
• Live call center agents can be trained to
answer industry-specific questions, field
customer requests, provide technical
support, take messages, distribute
information, set appointments, assist
with order processing, etc.
• Services (and service hours) can be
customized to fit any budget or industry.
3. • Live agents provide intuitive service,
saving callers the frustration of dealing
with automated systems.
• 24/7 service means customers have the
freedom to call whenever they are
available, which means fewer missed calls
and less holding time for customers.
• Bilingual services from AnswerMTI
improves service and accessibility for
those who do not understand or speak
English well (or at all).
4. • Call center staff are capable of answering customer phone calls at any time—24/7.
• Customers will be able to call early before work or late after the kids have gone to
bed, increasing the overall total number of calls per day.
• This higher volume of incoming calls over a longer period of time means more
opportunities to convert interest into sales and customers into brand evangelists.
5. • If your company is only available during
standard business hours from 8:00 am to 5:00
pm every day, your customers may be limited
to those who have the opportunity to call
during those times.
• 24/7 call center availability means that those
who are unable to call during the daytime
due to work schedules or other obligations
will have the opportunity to speak to
someone when it’s most convenient for them.
• More calls across different times of day
means more opportunities to reach new
kinds of customers (third shift workers, busy
parents, etc.).
6. • Staff are trained specifically to sell goods
and services, maintain positive customer
relationships, resolve account problems
and attract new leads with customized,
on-brand language.
• Staff can disseminate any information
about sales promotions, events, new
products or business changes that might
be a draw for new or existing customers.
7. • Having a dedicated call center that can answer the phones outside of your office
means that your in-house staff will have more time to do their regular jobs,
saving you money on hourly pay, employee benefits, office space and materials.
• Increased company availability means that customers have more time to come
to you, saving you hours spent chasing down sales leads.
• Affordably-priced service with no hidden fees from a company like AnswerMTI
can save you even more on business expenses.
8. • All agents are based in the United
States.
• 24/7 coverage and bilingual service
options.
• No long-term contracts, only
month-to-month agreements.
• A free trial allows companies to test
service before purchasing.
9. AnswerMTI is a professional answering service
company that provides a variety of call center
services to businesses across a variety of industries.
Our services have been used nationwide for virtual
reception, appointment setting, emergency dispatch
and even whistleblowing.
To learn more about our live inbound call center
services, visit our website at www.answermti.com
10. Summary
Explore how inbound call center services can help
increase business profits. Also discover AnswerMTI's
call answering services as the solution you have been
looking for.
