http://www.answermti.com/emergency-answering-service/ | In emergency situations, it can be difficult for businesses and their customers to maintain reliable communication. AnswerMTI explains how emergency answering services can be a solution to that problem, benefiting both customers and businesses.

2. • An emergency answering service is a 24-hour call
answering service that maintains communication
with the public and keeps businesses in operation
during emergencies (e.g., natural disasters, fires,
power outages, etc.).
 Call agents are trained to manage information
accurately and efficiently to ensure fast,
appropriate action is taken, pursuant to laws and
company guidelines.
 At AnswerMTI, this includes live support for
disaster recovery, emergency response, and
medical services.

3. • Effective communication is always
important, but it becomes even more
crucial in emergencies. For
businesses, poor communication
during a crisis could lead to reduced
income and lost customers.
• In addition to keeping a business
open and operating normally,
communication is key to informing
customers as to how the emergency
will affect the availability of goods
and services.
• Communication in emergency
situations must also be clear, concise,
and accurate to reduce the risk of
errors and combat misinformation.

4. • With 24-hour availability even on
weekends and holidays, callers'
concerns, questions, and requests can be
addressed right away at any time.
• Call volumes can rise drastically during
emergencies, but a dedicated emergency
answering service ensures that every
customer and patient can reach a
representative quickly and easily.
• As local authorities, utility companies,
and other major oranizations announce
new information, live agents can keep
callers up to date on anything that might
affect business operations.

5. • Simply knowing that your business
will be available to them at any
time gives customers the peace of
mind that you will be there when
things go wrong.
• Customers and patients dealing
with medical emergencies,
property damage, and other crisis-
related stress receive calm,
professional support to help them
navigate scary situations.
• Likewise, you can rest assured that
you are doing the best you can for
your customers by enlisting an off-
site team with its own resources.

6. • When individuals know that they can
rely on a business to stay open and
work hard for them when they need
them most, it creates a bond of trust
that goes beyond simple transactions.
• By handling calls through a business
answering service, companies can
focus on taking action in their
communities and providing additional
help to relief and recovery efforts.
• For businesses providing medical care
and emergency response, having an
emergency answering service to
handle massive call volumes after a
major disaster may well save
hundreds of lives.

7. • When disaster strikes,
businesses prepare to take a
serious hit. By maintaining
open lines of communication
and making your goods and/or
services easily accessible to
customers, you can keep things
moving and minimize business
interruptions.
• Continuing work through an
emergency situation is a true
test of a business's resilience.
Weathering difficult times with
an emergency answering
service can help you stand out
and show your industry that
you're here to stay.

8. All types of businesses can benefit from emergency
answering services in times of crisis. For industries like
the following, however, it may be especially important:
• Healthcare/emergency response
• Critical for clinics, hospitals, and medical
professionals.
• Insurance
• For calls regarding property damage, personal
injury, coverage changes, etc.
• Construction/HVAC
• Contractors may be inundated with calls
about repairs and replacements, or even full
disaster restoration jobs.

9. AnswerMTI is a US-based communications company that specializes in
providing 24-hour remote call answering services (both emergency and
non-emergency). Our skilled team of live agents can handle everything
from setting appointments for HVAC businesses in call overflow situations
to around-the-clock coverage for any company in the event of a power
outage or disaster, all with the kind of compassionate support and
guidance callers need during difficult times.
Learn more about our 24/7 answering services online at
www.answermti.com.

10. Summary
In emergency situations, it can be difficult for
businesses and their customers to maintain reliable
communication. AnswerMTI explains how emergency
answering services can be a solution to that problem,
benefiting both customers and businesses.