Customer Service

Understanding A Customer ,[object Object]

[object Object],[object Object],[object Object]

Customers are the king ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

The Truth about Customers ,[object Object],[object Object]

Customer needs ,[object Object],[object Object],[object Object],[object Object],[object Object]

Customer Service and satisfaction: ,[object Object],[object Object],[object Object],[object Object]

Customer Satisfaction Employee Satisfaction Investments to Enhance Productivity Superior Services Dedicated Work Force Investments in Human Resources High Profits & Growth Fewer Customer Defections

Consequence of Customer Satisfaction Customer Satisfaction Increased Customer Loyalty More Repeat Customer Positive Customer Word of Mouth More New Customer

Customer Satisfaction ,[object Object],[object Object],[object Object],[object Object],Customer Expectations Perceived/ Delivered Product Quality GAP The size of this Quality Gap will decide the extent of Customer satisfaction or dissatisfaction

Bridging the GAP ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

When Customers get Dissatisfied ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Customer Care Building Blocks ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Customer Commitment ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],[object Object]

The Best ,[object Object],[object Object],[object Object],[object Object],[object Object]

Commitment to Customer Care ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Customer Delight ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

How to delight customers? ,[object Object],[object Object]

Customer Service

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