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CURRICULUM VITAE
Anshu Bhatia
8/9, Kalkaji Extension,
New Delhi -110019.
Contact: +91-9953006953
E-mail: bhatia.anshu1309@gmail.com
SUMMARY
Business Development strategist, who builds strong, dedicated client relationships and partnerships that are
built on trust. Executive with an entrepreneurial spirit who leads companies to growth and market
differentiation with a record of generating new business opportunities and developing lucrative
partnerships. Proven track record of implementing the necessary business development strategies to
accomplish breakthrough sales objectives while creating unique market-entry strategies, managing business
relationships, building credibility, and establishing immediate rapport with potential clients.
♦ Contract Negotiations ♦ Strategic Planning ♦ Market Penetration
♦ Business Development ♦ Account Management ♦ Strategic Alliances
♦ Cross-Functional Leadership ♦ Market Expansion ♦ Resource Management
Career Details:
Period Organization, Location Roles Reporting To
April ’15- Till date Apsidata Solutions, Noida AVP- Client Development CEO
February’13 – April’15 Apsidata Solutions, Noida
Manager Business
Development & Client Services
CEO
April’12 – February’13 ToLuna, Gurgaon Head –Planning , Client Services
Dual reporting to
GM- India and VP,
Client Services,
North America
April’11 – April’12 ToLuna, Gurgaon Team Manager, Client Services
Director, Client
Services
April’09 – April’11 ToLuna, Gurgaon Lead Project Manager
Team Leader,
Client Services
April’08 – March’09 Greenfield Online, Gurgaon Senior Project Manager
Team Leader,
Client Services
November’06 –
March’08
Greenfield Online, Gurgaon Project Manager
Team Leader,
Client Services
May’06 –November’06 Greenfield Online, Gurgaon Associate Project Manager
Team Leader,
Client Services
July ’03 – April’06
EXL services, Noida Content Developer, Training
Manager,
Training
April’02 – June’03
Wipro BPO, New Delhi
Technical Support Executive -
Voice
Group Leader-
Ops

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AVP – Client Development
ROLE
 Client relationship development, aligned with a portfolio of strategic customers and delivering on
sales quotas with an eye towards revenue growth, client-retention and expense targets.
 New business growth with ongoing account development and customer business expansion.
 Promote/sell/secure orders from existing and potential clients.
 Coordinate with internal teams and external vendors on project as well as client account basis.
 Evaluate new market opportunities. Identify new business opportunities through established
network and analyze marketplace data.
 Maintain sales pipeline, forecast revenues and provide regular activity reports to management.
 Strategic & Tactical Planning Account Development
 Marketing & Penetration Sales Team Training
 Supervision P&L
 Management Vendor Relations
 Policy Formulation
Head – Planning, Client Services
[April’12–February’13] ToLuna Gurgaon
 Accountable for –
 The overall planning, work allocation and status update of projects in the North America Client
Service team based in Gurgaon, Toronto, Encino and Dallas.
 Plan out the work allocation based on competencies and capabilities existing in various verticals,
while maintaining optimum utilization and high quality delivery across the teams.
 Interact with key internal stake holders to ensure smooth allocation of projects, maintain regular
status update, as well as produce relevant reports.
 Responsibilities –
 Build a robust CS Planning function
o Create and sustain the skill and proficiency chart for all the project managers in
consultation with the Team Leaders and Directors.
o Assess and adapt the system as needed to increase efficiency and accuracy of the
scheduling process.
o Capture and maintain the log on PM’s specific expertise towards unique client standards

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or projects with special requirements.
o Build rational for clients allocation (dedicated teams)
o Build norms for work load capacity management and real time monitoring of utilization.
o Track budgeted vs actual utilization and report opportunities for improving overall
efficiencies.
o Create and maintain mechanism to interface between the Team Leaders and the Project
Initiation team for timely revenue reporting.
o System for quick assignment of projects to the most suitable Project Manager based on
his/her current utilization.
Effectively manage the CS Planning function on day to day basis.
o Daily project assignment to the Project Managers.
o Ensure optimum utilization of all the Project Managers across all locations.
o Ensures all critical projects are effectively being assigned during National holidays in a
particular location.
o Back-up planning in case of leaves and absenteeism within the Project Management
group.
o Raising timely flags on approaching near peak utilizations and working with the CS
Directors to find alternative ways of managing peaks.
o Reporting specific feedback on the training needs of the Project Managers based on
project volume trends and relative performance.
Reporting & Analysis
o Publishing the weekly/Monthly reports on –
 Volumes handled by each team
 Utilization and efficiency of each team and the overall function
 Headcount management – Budget Vs Actual as well as forecast based on
volume trends and attrition.
Team Manager – Client Services
[April’11toApril’12] ToLuna Gurgaon
ROLE
 Responsible for leading and managing a team of project managers locally or globally
 To serve as the Client Service Account Manager for a group of clients within a particular account
segment
 Ensure that the team delivers high quality projects in a timely manner while meeting client
expectations
 Accountable for coordinating internal schedules and departments in order to complete projects
on time, within budget and maintaining the highest quality standards, conduct regular reviews
and analysis of a variety of data and drive the individual and team training and development
plans and initiatives
 Provide ongoing coaching and mentorship to support achievement of performance goals

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STRENGTHS:-
 Project Planning and Implementation
 Customer Relationship Management
 Detail Oriented
EDUCATION
 B.A (Hons) English Literature from Lady Shri Ram College, Delhi University
BACKGROUND INFORMATION
Date of Birth : 10.02.1971
Husband’s Name : Mr. Rahul Bhatia
Marital Status : Married
Passport : Holding a Valid Indian Passport
US Visa - Multiple entry valid until 2020