1. IBM Service Management
for Retail
General Information
Sunday, March 3rd
6:00 p.m. – 8:30 p.m. Pulse Solution Expo Welcome Reception
Monday, March 4th
8:00 a.m. – 9:30 a.m. Opening General Session – Turn Opportunities into Outcomes
1
0:00 a.m. – 1:00 a.m.
1 Stream Keynotes
11:15 a.m. – 12:15 p.m. Stream Keynotes
1
2:00 p.m. – 6:00 p.m. Solution Expo Open
2:00 p.m. – 6:00 p.m. Breakout Sessions
6:00 p.m. – 7:00 p.m. Birds of a Feather Sessions
7:00 p.m. – 0:00 p.m.
1 Pulse Palooza with Carrie Underwood
Tuesday, March 5th
8:00 a.m. – 9:30 a.m. General Session – Best Practices “In Action”
1
0:00 a.m. – 12:15 p.m. Breakout Sessions
1
2:00 p.m. – 7:00 p.m Solution Expo Open
2:00 p.m. – 6:00 p.m. Breakout Sessions
6:00 p.m. – 7:00 p.m. Birds of a Feather Sessions
Wednesday, March 6th
9:00 a.m. – 0:30 a.m.
1 General Session – The Innovation Roadmap
11:00 a.m. – 2:00 p.m.
1 Breakout Sessions
1
2:00 p.m. – 4:00 p.m. Solution Expo Open
2:00 p.m. – 4:30 p.m. Breakout Sessions
Retail Demonstrations
Analytics for IT Operations IBM Analytics solutions reduce administration, adapt themselves to your infrastructure, and provide early
problem detection and problem isolation to get problems resolved before your customers know they
are impacted.
Unified Endpoint Come see how you can achieve integrated management from servers to smartphones - physical
Management and virtual, on- and off-network. Includes live demonstrations of IBM Endpoint Manager and IBM
Virtual Desktop.
Real Time Data Protection A comprehensive data protection strategy prevents data breaches, ensures data integrity and lowers
and Intelligence compliance costs by securing diverse data types (structured, unstructured, online, offline) across produc-
tion and non-production environments. Capabilities include data activity monitoring, auditing, encryp-
tion, masking, and redaction across databases and big data environments supporting compliance and
security intelligence.
Smarter Buildings IBM’s Smarter Buildings demonstration focuses on IBM TRIRIGA Energy Optimization. The solution
provides key analytics through a consolidated, role-based view of data in two key areas — energy and
facilities management — helping building owners, operators and managers increase building manage-
ment effectiveness and energy efficiency, with lower operating costs.
IBM Solutions for Integrate the management of multiple workplaces, all from one location. IBM delivers a single platform
Facilities and Real Estate technology to deliver all five-core functions of an Integrated Workplace Management System (IWMS) –
Management real estate management; capital project management; facilities and space management; facility mainte-
nance; and energy and environmental management.
March 3 – 6
Industry Roadmaps MGM Grand – Las Vegas, Nevada

2. IBM Service Management
for Retail
User Groups, Birds of a Feather, Expo Theater, Breakout Sessions
Time Session ID Session Title
Sunday, March 3rd
3:30 p.m. – 4:15 p.m. OPM-1301 Simplifying Administration and Maximizing Time-to-Value with SmartCloud
Application Performance Management
Monday, March 4th
2:00 p.m. – 3:00 p.m. SEM-1842 Maximo and TRIRIGA Product Update, Roadmap and New Features
3:30 p.m. – 4:15 p.m. OPM-1301 Simplifying Administration and Maximizing Time-to-Value with SmartCloud
Application Performance Management
3:30 p.m. – 4:30 p.m. ETT-1440 IBM TRIRIGA Data Integration Best Practices at Ernst & Young
3:30 p.m. – 4:30 p.m. ICS-1499 Expanding Your IWMS Footprint by Integrating Maximo and TRIRIGA
Tuesday, March 5th
1
0:00 a.m. – 1:00 a.m.
1 IBP-1165 Sodexo’s SOA Implementation of Maximo/ERP Integration
11:15 a.m. – 12:15 p.m. CSM-1507 Security for Cloud Computing: Understanding Security Challenges (Kroger)
11:15 a.m. – 12:15 p.m. ETT-1439 Best Practices Advice from Ernst & Young for a Smooth IBM TRIRIGA Implementation
1
2:30 p.m. – 1:30 p.m. ETT-2171 Lunch and Learn: Take Advantage of Advanced IBM TRIRIGA Reporting
1
2:30 p.m. – 1:30 p.m. ICS-2234 Lunch and Learn: Understanding the Benefits of an Integrated Workplace
Management System
1
2:30 p.m. – 1:30 p.m. CSM-1083 Experiences with Using Public/Shared Private Clouds: Adoption, Workloads,
Integration and Lifecycle
1:00 p.m. – 2:00 p.m. ETT-2242 Administration of IBM TRIRIGA
2:00 p.m. – 3:00 p.m. SEM-2050 How Sunoco Is Implementing Maximo in the Retail Petroleum Market
2:00 p.m. – 3:00 p.m. ETT-2020 Using IBM TRIRIGA Workplace Reservation Manager to Increase Facility Utilization
3:30 p.m. – 4:30 p.m. CSM-1149 How Harvey Norman Manages Retail Stores and Online Services with IBM
SmartCloud Monitor
3:30 p.m. – 4:30 p.m. ETT-2130 Using IBM TRIRIGA to Accelerate Preparedness for Pending Lease Accounting Rules
3:30 p.m. – 4:30 p.m. ICS-1279 Real Estate Executive Roundtable on Building a Smarter Infrastructure
5:00 p.m. – 6:00 p.m. RSM-1798 Protecting Big Data at Tommy Hilfiger with IBM Tivoli Storage Manager Suite for
Unified Recovery and Tectrade Backup as a Service
5:00 p.m. – 6:00 p.m. BEM-1542 How Two Leading Brazilian Companies Gained Control of Their Distributed Endpoints
with Tivoli Endpoint Manager (Marisa – Retailer)
5:00 p.m. – 6:00 p.m. ETT-1707 A Cookbook for Quick Time-To-Value with TRIRIGA Space Management
5:00 p.m. – 6:00 p.m. BEM-1542 How Two Leading Brazilian Companies Gained Control of Their Distributed Endpoints
with Tivoli Endpoint Manager
6:00 p.m. – 7:00 p.m. IBP-1335 Maximo Implementation in a SAP Environment (Media Market – Electronics Retailer)
Please Note: This roadmap is accurate at the time of publication, but is subject to change.
Please check the conference website for the current agenda:
ibm.com/software/tivoli/pulse/agenda.html
March 3 – 6
Industry Roadmaps MGM Grand – Las Vegas, Nevada

3. IBM Service Management
for Retail
User Groups, Birds of a Feather, Expo Theater, Breakout Sessions
Wednesday, March 6th
11:00 a.m. – 2:00 p.m.
1 ETT-2230 IBM TRIRIGA Product Update: Roadmap and New Features
11:00 a.m. – 2:00 p.m.
1 ICS-1268 TD Bank North American Lease and Property Management: A Model of Efficiency
1
2:30 p.m. – 1:30 p.m. OPM-1637 Ralph Lauren Establishes Center of Competency and Delivers Shared Services
for Integration
2:00 p.m. – 3:00 p.m. ICS-1603 One Way of Doing Things in IBM TRIRIGA
3:30 p.m. – 4:30 p.m. OPM-1697 How CCMDB Could Help to Automate the Monitoring Process on Retail
3:30 p.m. – 4:30 p.m. MME-2106 Untethering Resources for Engaging Enterprises
Please Note: This roadmap is accurate at the time of publication, but is subject to change.
Please check the conference website for the current agenda:
ibm.com/software/tivoli/pulse/agenda.html
March 3 – 6
Industry Roadmaps MGM Grand – Las Vegas, Nevada