Design for building trust: 4 lessons learned working on an IoT product
•
1 gefällt mir•650 views
The document discusses lessons learned from working on an IoT product. It describes testing smart objects with users to understand how they accept and use the objects in their home and what problems they solve. The document emphasizes starting with user research and testing objects one by one to build trust. Designing clear labels, expectations for what information is available and how, and handling unpredictability were also important lessons discussed.
Empfohlen
Empfohlen
Weitere ähnliche Inhalte
Ähnlich wie Design for building trust: 4 lessons learned working on an IoT product
Ähnlich wie Design for building trust: 4 lessons learned working on an IoT product (20)
Kürzlich hochgeladen
Kürzlich hochgeladen (20)
Design for building trust: 4 lessons learned working on an IoT product
- 1. VERONA – FEB 18, 2017 Anna Mormile @annamormile Design for building trust: 4 lessons learned working on an IoT product Ilaria Mauric @ilariamauric
- 2. WORLD IA DAY 2017 @gnvpartners Anna Mormile Experience Designer, GNV & Partners @annamormile Ilaria Mauric Head of Design, GNV & Partners @ilariamauric
- 3. WORLD IA DAY 2017 @gnvpartners It’s a warm and sunny Tuesday morning. You are in your office. There is nobody at home.
- 4. WORLD IA DAY 2017 @gnvpartners During the day the temperature reaches 35°C. Coming back home, you’ll find that the place is very hot. What if somebody you trust was at home? What would have he or she done? 1st scenario
- 5. WORLD IA DAY 2017 @gnvpartners Coming back home, you’ll find the kitchen flooded. What if somebody you trust was at home? What would have he or she done? 2nd scenario
- 6. WORLD IA DAY 2017 @gnvpartners Coming back home, you’ll find that it’s all messed up. What if somebody you trust was at home? How would you feel? 3rd scenario
- 7. WORLD IA DAY 2017 @gnvpartners
- 8. WORLD IA DAY 2017 @gnvpartners 1st scenario
- 9. WORLD IA DAY 2017 @gnvpartners 2nd scenario
- 10. WORLD IA DAY 2017 @gnvpartners 3rd scenario
- 12. WORLD IA DAY 2017 @gnvpartners 3 main tech constraints Non native IoT apps: • must be left open or running in the background • cannot overwrite system preferences (like silent or don’t disturb mode) • cannot launch and manage other apps
- 13. Smart ?
- 16. WORLD IA DAY 2017 @gnvpartners Labeling, microcopy and tone of voice must have a degree of specificity consistent with the domain of application.
- 17. WORLD IA DAY 2017 @gnvpartners anti-intruder sensor door / window sensor open / close sensor
- 18. One simple label or word can bias the overall experience.
- 19. WORLD IA DAY 2017 @gnvpartners Where do you expect to find informations? How do you want to see them? Would you check them often or unless something happens? But how can they be realistically designed today?
- 20. WORLD IA DAY 2017 @gnvpartners Physical Info Digital Info
- 21. People will use a smart ecosystem in a way that you can’t completely figure out. Be prepared to learn a lot.
- 22. Kick-off Setup Design & coding Test Q&A 1 2 3 4 5 WORLD IA DAY 2017 @gnvpartners milestone #1
- 23. MultiSensor LED Bulb Smoke Sensor Door / Window Sensor Smart Dimmer WORLD IA DAY 2017 @gnvpartners MVP
- 24. WORLD IA DAY 2017 @gnvpartners Test
- 25. WORLD IA DAY 2017 @gnvpartners • Kit delivery, installation and interview • 5 smart objects testing and remote support service • Uninstall and follow-up Steps
- 26. WORLD IA DAY 2017 @gnvpartners • learn how users accept these objects at their home and how they use them in their daily lives and understand if they run into difficulties and of what kind • understand their anxieties, their fears and mistrust • understand if these smart objects are really useful and what kind of problems they solve Goals
- 27. WORLD IA DAY 2017 @gnvpartners Unboxing
- 29. I can use it against mosquitoes… 👽 I can use it as a burglar alarm for my car… Smoke sensor MultiSensor Door/Window Sensor With this I can do a light alarm... LED bulb
- 33. Designing for user's context
- 34. I'VE SEEN (SMART) THINGS YOU PEOPLE WOULDN'T BELIEVE
- 35. 😱
- 37. WORLD IA DAY 2017 @gnvpartners Design Process • Start with research, immediately. • Make objects work one by one and test them with users, immediately. Design thinking • Design to build trust means to understand context and language and to set expectations • Make clear what makes an ecosystem smart. Lessons learned
- 38. WORLD IA DAY 2017 @gnvpartners We thank the whole Iooota team for allowing us to share what we have learned working with them from the very beginning. They are working extremely hard to make their product meaningful and awesome. No rest for the wicked! Any questions? Thank you!