Ensuring customer retention by providing customized solutions and supporting retention team expansion through training. Translating and proofreading documents from English to Chinese for various projects, contributing to on-time and quality delivery. Leading a national marketing and sales team of over 10 members, planning ongoing efforts like advertisements and seminars. Building and implementing a new management model for three repair facilities with over 100 employees, improving efficiency and customer satisfaction through activities such as training, process improvement, and inventory optimization.