Slides from my 1 hour live streaming class on March 14th at GA in New York
ABSTRACT
The rise in mobiles and tablets have changed the way we consume and interact with content, but also the way we design and what we base our design approach on. This class will teach you about the shift in user expectations, behaviour- and consumption patterns and what that means for designing products that will be used on multiple devices. Coming out of it you'll be equipped with guiding principles and tools to tackle the multiple device jungle.
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Live streaming: Designing For Multiple Devices - GA, New York, 14 March 2013
1. DESIGNING FOR MULTIPLE DEVICES
Live streaming from New York, March14th 2013
Anna Dahlström
co-founder byflock
www.annadahlstrom.com
annadahlstrom
2. I’m Anna
IA & UX DESIGNER | SWEDISH BUT LONDON BASED
FREELANCING + WORKING ON A STARTUP
LOVES QUOTES & CHALLENGES
This is Öresundsbron, the bridge between Sweden & Denmark
www.flickr.com/photos/dahlstroms/4411448782/
3. AGENDA
1. DEVICE USAGE & PATTERNS
2. IMPLICATIONS FOR UX & DESIGN THINKING
3. BESPOKE MOBILE SITE vs. RESPONSIVE vs. AN APP
4. RESPONSIVE
5. APPS
6. PRACTICE
7. SUMMARY
8. Q & A
www.flickr.com/photos/horrigans/5649006182
4. 1. FIRST UP...
DEVICE USAGE &
PATTERNS
www.flickr.com/photos/publicenergy/1846375599
5. DEVICE: a thing defined for a specific
purpose or task & which can connect
to the internet
http://desktopwallpaper-s.com/19-Computers/-/Future/
6. THE FOCUS OF TODAY
SMARTPHONES | DESKTOP ( TABLETS) - iOS & ANDROID
http://desktopwallpaper-s.com/19-Computers/-/Future/
7. In 2009 1% of global internet traffic came
from mobiles. In 2010 the number was 4%.
By the end of 2012 it had risen to13%.*
* Source: www.forbes.com/sites/parmyolson/2012/12/04/5-eye-opening-stats-that-show-the-world-is-going-mobile
www.flickr.com/photos/nasamarshall/6289116940
8. The average person looks at their phone
150 times a day.*
* Source: www.textually.org/textually/archives/2012/02/030229.htm
www.flickr.com/photos/jorgeq82/4732700819
9. 40% of people use their phone in the
bathroom*
* Source: http://www.lukew.com/ff/entry.asp?1500
www.flickr.com/photos/exlibris/2552107635
10. MOBILE DEVICES ARE
USED ANYWHERE
& EVERYWHERE
” The best computer is
the one you have with
you when you want
something done. “
- JACOB NIELSEN
www.flickr.com/photos/yahnyahn/2996454839
11. USAGE PATTERNS
ACROSS DEVICES
“...as devices become
more mobile, it’s not
only changing where
we read, but when. ”
- POCKET (formerly Read it Later)
www.flickr.com/photos/brandoncwarren/4236278556
15. PEAK TIMES
•When we get up
•On our way to/ just arrived at work
•Commuting home
•Post dinner
Source: http://readitlaterlist.com/blog/2011/01/is-mobile-affecting-when-we-read
16. “MOBILE USERS ARE
RUSHED &
ON THE GO”
THIS IS A MYTH
www.flickr.com/photos/theirmind/5001267661/
17. A LARGE PROPORTION OF
USAGE HAPPENS WHEN WE
HAVE TIME TO KILL
COMMUTING, WAITING BUT ALSO AT HOME
http://www.flickr.com/photos/hanhutton/320464105/
18. THE SAME TASKS ARE
CARRIED OUT ON
SMARTPHONES AS
ON DESKTOPS
AS DEVICES & EXPERIENCE BECOME MORE
OPTIMISED USAGE & TASK EXECUTION IS
INCREASING
www.flickr.com/photos/edduddiee/4307943164
19. Three purchases are made through
eBay’s mobile applications every second.*
Source: www.juniperresearch.com/reports/mobile_payments_for_digital_&_physical_goods
www.flickr.com/photos/stuckincustoms/440157748
20. 2. THIS HAS...
IMPLICATIONS
FOR UX & DESIGN
http://www.flickr.com/photos/eyesore9/3206408088/
21. LIMITED DEVICE CAPABILITIES
USED TO MEAN LIMITED TASKS
E.G. FOCUS ON SEARCH | OPENING HOURS | REVIEWS | MENU
www.flickr.com/photos/frantaylor/4296536332
22. RESULTED IN MOBILE
SPECIFIC WEBSITES
LESS CONTENT & LINKS BACK TO THE FULL DESKTOP VERSION
DESKTOP
FULL WEBSITE
BESPOKE
CUT
DOWN
WEBSITE
BESPOKE
CUT
DOWN
WEBSITE
http://desktopwallpaper-s.com/19-Computers/-/Future/
23. PEOPLE ARE CLICKING THE
‘FULL DESKTOP VERSION’ LINK
THERE IS A REASON FOR THAT
www.flickr.com/photos/demandaj/7287174776
24. AN EQUAL &
CONTINUOS
EXPERIENCE
ACROSS DEVICES
THIS EXPECTATION WILL
ONLY GROW STRONGER
www.flickr.com/photos/joachim_s_mueller/7110473339
25. 3. A CLOSER LOOK AT...
BESPOKE
MOBILE SITES vs.
RESPONSIVE SITES
vs. APPS
http://www.flickr.com/photos/young_einstein/74097753/
26. There are 5 billion mobile phone users in the
world but just 1 billion smartphone users.*
* Source: www.forbes.com/sites/parmyolson/2012/12/04/5-eye-opening-stats-that-show-the-world-is-going-mobile
www.flickr.com/photos/91026431@N05/8497636527
27. PRIMARY REASONS
FOR A BESPOKE
MOBILE SITE
• REQUIRED FOR THE AUDIENCE
• TECHNICAL LIMITATIONS TO CMS
www.flickr.com/photos/st3f4n/3476036180
28. BEST AVOIDED
IF WE CAN
IT CAN CAUSE ALL SORTS OF
PROBLEMS
http://www.flickr.com/photos/edenandjosh/2892956576/
29. BUT WHY?
” Today's popular devices are
not tomorrow's so building
something which works on any
device is better than building
something which works on
today's devices “
- COMBINED WISE WORDS FROM @ONEXTRAPIXEL &
@TRENTWALTON
www.flickr.com/photos/lastquest/1472794031
30. 1057 different mobile devices accessed
The Guardian beta site yesterday (including
one person on a zune!)*
* Source: The Guardian
31. THE ALTERNATIVE
IS MESSY & COSTLY
MAINTAINING DIFFERENT VERSIONS
USERS HAVING PROBLEMS FINDING
WHAT THEY ARE AFTER
(E.G. IN SEARCH)
www.flickr.com/photos/ericconstantineau/5618576278
32. CORE CONTENT SHOULD
REMAIN THE SAME BUT THE
EXPERIENCE SHOULD BE
OPTIMISED
BOTH IN DISPLAY OF CONTENT,
REGARDING USING DEVICE CAPABILITIES
& FOR TOUCH INTERACTIONS
www.flickr.com/photos/jmtimages/2883279193
33. MOBILE PRESENCE vs. APP?
USE ANALYTICS FOR GUIDANCE
MOSTLY DIRECT TRAFFIC
POSSIBLE ARGUMENT FOR APP
MOSTLY VIA SHARED LINKS
MOBILE WEB PRESENCE NEEDED.
AN APP ALONE WON’T CUT IT
A BIT OF BOTH
THEN CONSIDER....
www.flickr.com/photos/andwhynot/2946734025
34. WHETHER TO DO AN APP
OR NOT COMES DOWN TO...
• THE OBJECTIVE (USER & BUSINESS)
• IF THERE ARE SPECIFIC DEVICE CAPABILITIES YOU WANT TO UTILISE
• IF OFFLINE READING/USAGE IS REQUIRED
• & OF COURSE BUDGET
www.flickr.com/photos/31878512@N06/4704140020
35. DIFFERENT
TYPES OF APPS
THE MAIN TWO TYPES
NATIVE APPS (e.g. Instagram)
• MOST OPTIMISED USER EXPERIENCE
• ACCESS TO DEVICE CAPABILITIES & APIs
• BUT REQUIRES PLATFORM SPECIFIC CODE BASE
HYBRID (e.g. first Facebook app)
• USE OF HTML5 & JAVASRIPT
• WRAPPER TO PROVIDE NATIVE CAPABILITIES
• FEWER “VERSIONS” TO MAINTAIN
• BUT CAN BE TIME CONSUMING TO CREATE APP LIKE INTERACTIONS
• CAN'T JUST BE WRAPPED. MUST HAVE APP LIKE FUNCTIONALITIES
36. ” Money spent developing a pretty but limited
iPhone app only benefits...the few, but money
spent on the website UI would have benefitted
everyone “
- Gary Marshall on ‘The app trap’ in .net Magaizine
www.flickr.com/photos/cristiano_betta/2909483129
37. 4. THERE IS SOMETHING
CALLED...
RESPONSIVE
DESIGN
www.flickr.com/photos/taytom/5277657429
38. “ Design & development should respond to
the user’s behaviour & environment based on
screen size, platform & orientation.
[It’s]...a mix of flexible grids & layouts, images
& an intelligent use of media queries. ”
- SMASHING MAGAZINE
www.flickr.com/photos/adactio/5818096043
39. THE SAME WEBSITE BEING
DELIVERED TO ALL DEVICES
BUT OPTIMISED FOR SCREEN SIZE, DEVICE & ORIENTATION
DESKTOP
FULL WEBSITE
MOBILE
FULL
WEBSITE
MOBILE SOON
FULL
WEBSITE
http://desktopwallpaper-s.com/19-Computers/-/Future/
41. DEFINE
YOUR GRID
& BREAK
POINTS
• USE AS THE BASIS OF
YOUR PAGE LAYOUTS
• CHECKPOINT FOR
MODULE SIZES &
VARIANTS
• FIXED OR FLUID
COLUMNS
• DEFINES HOW
CONTENT WILL
BEHAVE ACROSS
DEVICES
http://foundation.zurb.com/docs/layout.php
42. DEFINE YOUR CONTENT
STACKING STRATEGY
ACROSS DEVICES & ORIENTATION
Mobile
1
2 Header
“ Content needs to be
Logo
3
Nav
choreographed to Desktop & Tablet
4
Bath
section
intro
5
Ad
ensure the intended 1
Logo
2
Header
message is preserved 4
Bath section intro
5
Ad
6
on any device and at
Types of baths
3
Nav
any width ” 6
Types of baths
7
Related 7
products Related products
- TRENT WALTON
8 Store
locator
9 Tools 8 Store
9 Tools
locator
10 10
Footer Footer
43. MOBILE VS. DESKTOP FIRST
• START LARGE OR SMALL
WHAT EVER WORKS BEST FOR YOU
• ABOUT CONTENT, PRIORITISING &
CONSIDERING HOW IT WILL WORK
ACROSS DEVICES
MOBILE VS. DESKTOP FIRST
• START LARGE OR SMALL
WHAT EVER WORKS BEST FOR YOU
• ABOUT CONTENT, PRIORITISING &
CONSIDERING HOW IT WILL WORK
ACROSS DEVICES
44. THE WEB IS
FULL OF
EXAMPLES
LOOK FOR INSPIRATION &
BEST PRACTICE
BUT DON’T BE AFRAID TO
CHALLENGE OR COME UP
WITH SOMETHING... BETTER.
http://mediaqueri.es/popular/
45. CONSIDER YOUR NAVIGATION
DIFFERENT WAYS OF OPTIMISING WITH DIFFERENT PROS & CONS
www.flickr.com/photos/tim_norris/2789759648
48. 5. WHAT ABOUT...
DOING AN APP?
http://www.flickr.com/photos/tomitapio/4053123799/in/photostream/
49. APPS ARE
FOCUSED & PERSONAL
” Small, downloadable chunks
of software, they give people
access to information in a
neatly packaged format “
- Apps on tap, The Economist Oct 8th 2011
www.flickr.com/photos/elwillo/5247084642
50. EVERY PLATFORM
IS ITS OWN
LITTLE
WORLD
WITH THEIR OWN UI
GUIDELINES THAT
USERS ARE USED TO
www.flickr.com/photos/gadl/3570118243
51. NOT AS
EASY AS JUST
ANDROID
OR iOS
FRAGMENTATION ACROSS
DIFFERENT VERSIONS &
BACKWARDS
COMPATIBILITY SHOULD
BE CONSIDERED
www.flickr.com/photos/nrkbeta/3906687294/in/photostream
52. RELATIVE NUMBER OF
ACTIVE ANDROID DEVICES
Source: http://developer.android.com/about/dashboards/index.html
www.flickr.com/photos/blakespot/4773693893
53. EXAMPLE OF ADOPTION
OF NEW iOS VERSION
Source: http://forums.macrumors.com/showthread.php?t=1347559&forceMobile=1
www.flickr.com/photos/blakespot/4773693893
54. KEY DIFFERENCES BETWEEN
DESIGNING FOR ANDROID & iOS
ANDROID iOS
FRAGMENTATION Design CONSISTENCY
DIFFERENT FOR DIFFERENT VERSIONS & UI elements & CONSISTENCY BETWEEN
HANDSETS principles VERSIONS & HANDSETS
SLOWER IMPLEMENTATION & UPTAKE Version adoption QUICK ADOPTION OF NEW
OF NEWER VERSIONS VERSIONS
HANDLED WITH EITHER SYSTEM BACK Back navigation BACK BUTTON
BUTTON (EARLIER VERSIONS) OR BACK
& UP BUTTONS (LATEST VERSION)
OPTIONS MENU USED TO HOUSE APP SETTINGS BUTTON OR 'MORE' TO
Settings etc. ACCESS APP WIDE SETTINGS &
WIDE SETTINGS & INFORMATION
INFORMATION
www.flickr.com/photos/nrkbeta/3906687294/in/photostream
57. iPhone 12:15 PM More
BASIC iOS
Customise
APP NAME
IMG Item
NAVIGATION
IMG Item
IMG Item
IMG Item
CONSISTENT ACROSS IMG Item
VERSIONS Content area
IMG Item
IMG Item
NAVIGATION BAR IMG Item
Enables navigation through the app IMG
hierarchy. Holds the back button, Home Item Item Item More
controls for managing screen content &
the title of the screen. Home Item Item Item More
BACK BUTTON
Should always take the user one step back
from where they came from & be descriptive.
TAB BAR
Can often be customised. Holds the main
sections of the app.
‘MORE’ TAB BAR ITEM
Used to hold & provide access to all other
sections of the app that don’t fit in the tab bar.
Source: http://developer.android.com/design/patterns/new-4-0.html
58. ANDROID
NAVIGATION
DIFFERENT BETWEEN
VERSIONS. IN ICE CREAM
SANDWICH:
NAVIGATION BAR
For devices that don't have the
hardware keys. Holds 'Back', 'Home'
and 'Recents'
ACTION BAR
Holds the most important action buttons for
your app (3 + overflow menu)
UP VS. BACK BUTTON
The Up button is used to navigate up one level
based on the hierarchical structure of the site.
Back is used to navigate back one step from
where you came from & as such works in
reverse chronological order.
Source: http://developer.android.com/design/patterns/new-4-0.html
59. HOW TO TAME THE BEAST?
YOU LEARN BY DOING
www.flickr.com/photos/jojoneil/6359536591
60. 6. THREE TAKE AWAY
EXERCISES
http://www.flickr.com/photos/kalexanderson/6302660289/
61. BESPOKE MOBILE
SITE vs RESPONSIVE
vs AN APP
CONSIDER THE FOLLOWING:
A big retail store has asked you to come up
with a Easter Hunt across your city where
EXERCISE ONE offers and give aways are hidden at certain
locations. There will only be a certain number
of items available each day & they want to be
able to notify people when an item has been
found, or when a user is close to one.
What do you recommend in terms of their
mobile strategy and why? I.e. an app,
responsive or bespoke mobile site, or a
combination?
www.flickr.com/photos/jojoneil/6359536591 10 MINUTES
62. THINGS TO
CONSIDER
HOW WOULD MOST PEOPLE ACCESS IT?
• DIRECT TRAFFIC vs. SHARED LINKS
WHAT DO YOU NEED IT TO DO?
• ARE THERE SPECIFIC DEVICE CAPABILITIES YOU
EXERCISE ONE WANT TO UTILISE
• IS OFFLINE READING/USAGE IS REQUIRED
WHAT ARE THE OBJECTIVES & PRACTICALITIES?
• THE BUDGET
• THE CURRENT TECHNICAL PLATFORM THAT THE
RETAILER IS ON
• COULD AN APP BE RE-USED FOR ANOTHER
CAMPAIGN LATER
• THE MARKETING VALUE OF HAVING AN APP
www.flickr.com/photos/jojoneil/6359536591
63. BUILDING A
RESPONSIVE SITE
FOR THE EASTER HUNT SITE THE CLIENT
WANT TO INCLUDE THE FOLLOWING:
• About page • Share (on FB & Twitter)
• List of offers • Login & registration
• Product pages • Overview of number of found
• Notifications & not found item
EXERCISE TWO PART 1
Pick either mobile or desktop & do a rough sketch
of what the home page should contain & how the
content should be prioritised.
PART 2
Using content stacking methodology define how the
content should be prioritised on desktop & mobile.
15 MINUTES
www.flickr.com/photos/jojoneil/6359536591
64. THINGS TO
CONSIDER
EXPECTATION OF AN EQUAL & CONTINUOUS
JOURNEY ACROSS DEVICES
• MOBILE & DESKTOP USE CASES ARE MERGING
KEEPING THE CORE CONTENT THE SAME
EXERCISE TWO • OPTIMISE THE DISPLAY & INTERACTIONS TO THE
DEVICE
• IF IT DOESN’T BELONG ON MOBILE DOES IT
BELONG ON DESKTOP
THE HIERARCHY OF MODULES
• PRIORITISE & CONSIDER EACH PIECE OF CONTENT
• WORK WITH PEN & PAPER
• DEFINE RULES FOR HOW HORISONTAL MODULES
ARE DISPLAYED VERTICALLY ON SMALLER SCREENS
www.flickr.com/photos/jojoneil/6359536591
65. BUILDING AN APP
BASED ON THE CONTENT & FUNCTIONALITY
REQUIREMENTS CONSIDER WHAT WOULD BE
SUITABLE FOR AN APP:
• About page • Share (on FB & Twitter)
• List of offers • Login & registration
• Product pages • Overview of number of
• Notifications found & not found item
PART 1
EXERCISE THREE Define the main sections your app would have.
PART 2
Looking at the navigation how would you structure
this if you were to do an iOS app & an Android app?
Focus on the Tab bar items respectively Action bar
items & what would go in the ‘More’ respectively
‘Overflow menu’.
www.flickr.com/photos/jojoneil/6359536591
15 MINUTES
66. THINGS TO
CONSIDER
APPS ARE FOCUSED
• CONTENT OFTEN DIFFERS BETWEEN APPS & MOBILE
OPTIMISED SITES
• EACH SECTION SHOULD HAVE A CLEAR PURPOSE &
USE CASE
EXERCISE THREE THE NUMBER OF ITEMS YOU CAN FIT VARIES
BETWEEN ANDROID & iOS
• BASE ORDER & POSITIONING OF SECTIONS ON
IMPORTANCE & ACCESS FREQUENCY
• TAB BAR ITEMS & ACTION BUTTONS AREN’T THE
ONLY WAY FOR A USER TO NAVIGATE
PROVIDE VALUE FROM THE FIRST SCREEN
• AVOID USING THE FIRST SCREEN AS A STEPPING
STONE BUT BRING THE USER RIGHT INTO CONTENT
www.flickr.com/photos/jojoneil/6359536591
67. 7. TO
SUMMARISE
http://www.flickr.com/photos/martinteschner/4569495912/
68. DEVICE USAGE
& PATTERNS
FUTURE DEVICES
The number of different devices will
only grow & we don’t know what’s
coming.
USED EVERYWHERE &
ANYWHERE
And we’re not only using them on
the go but increasingly when we have
some downtime including the sofa.
USE OF MOBILE DEVICES
Our use of mobile devices is
www.flickr.com/photos/thecaucas/2597813380 increasingly replicating that of desktop.
69. IMPLICATIONS
FOR UX &
DESIGN
THINKING
AN EQUAL & CONTINUOUS
EXPERIENCE ACROSS DEVICES
As they & the services we use
become more sophisticated &
optimised we expect more from them.
KEEP THE CORE BUT OPTIMISE
Consider the limitations but also the
opportunities with mobile devices.
www.flickr.com/photos/thecaucas/2597813380
70. WHEN
DO WHAT
BESPOKE MOBILE WEBSITE
Try to avoid it but do it if necessary
RESPONSIVE DESIGN
The most device & future “proof ”
approach right now. Use if possible.
But challenge content delivery.
APP
Base on user & business needs. Strong
argument if you require offline
reading/functionality & access to
device capabilities. Base which type
www.flickr.com/photos/thecaucas/2597813380 on objectives & stats.
71. FOR
RESPONSIVE
DEFINE YOUR GRID &
BREAKPOINTS
This is the backbone of responsive
design & content choreography.
DON’T FORGET THE
NAVIGATION
Consider the pros & cons of
different methods.
TEST & COLLABORATE
This is new grounds & we’re all
learning so work together & test as
www.flickr.com/photos/thecaucas/2597813380 you go.
72. FOR APPS
REMEMBER PLATFORM SPECIFIC
GUIDELINES
Adhering to them will make your
app easier to use.
CONSIDER BACKWARDS
COMPATIBILITY
Not everyone will be on the latest
version. Ensure you cater for the
majority.
CONSULT THE INTERNET
There are a number of great
resources for knowledge &
inspiration. Use them.
www.flickr.com/photos/thecaucas/2597813380
73. 8. BEFORE I GO...
REMEMBER THAT
www.flickr.com/photos/46355638@N00/4414640784
74. ...IT’S NOT JUST ABOUT
THE SMALLER SCREENS
BUT ALSO THE BIG ONES
www.flickr.com/photos/jolives/2889944573/
75. IT’S ABOUT
THINKING AHEAD
PLAN 5 YEARS AHEAD WITH
“FUTURE PROOFING” IN MIND
www.flickr.com/photos/jolives/2889944573/
76. IT DOESN’T
HAVE TO BREAK
THE BANK
BESIDES CONSIDER LOST
CUSTOMERS & MAINTAINING
MULTIPLE VERSIONS
http://www.flickr.com/photos/gi/5537770007/
77. BE CREATIVE & CHALLENGE
WHAT EXISTS TODAY
THAT’S WHAT MOVES US FORWARD
www.flickr.com/photos/oter/5090592214
78. CLOSER & MORE
REWARDING
COLLABORATION
BETWEEN DISCIPLINES & WITH CLIENTS
www.flickr.com/photos/stevendepolo/3378152784
79. BUT ABOVE ALL...
“ We’re not just making pretty
interfaces. We’re actually in the process of
making an environment where we’ll spend
most of our time, for the rest of our lives.
We’re the designers.We’re the builders.
What do we want that environment to feel
like? What do we want to feel like. ”
- Wilson Minor
http://www.flickr.com/photos/funch/4679422945/
80. 9. FOR THE ROAD
SOME TAKE
AWAYS
www.flickr.com/photos/st3f4n/4387291247