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Government Process Re-engineering

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Anirban Mukerji
Anirban Mukerji

The document discusses government process re-engineering (GPR) and how it relates to IT automation in government. It argues that while GPR is important, IT automation without GPR can also provide benefits. It provides examples of GPR combined with IT implementation in passport services and land records that improved outcomes. Railway reservation is used as an example of phased GPR and IT automation. Radical GPR carries risks of failure if not implemented carefully.

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GOVERNMENT PROCESS RE-ENGINEERING Rajeev Chawla I.A.S. Commissioner Survey Settlement and Land Records , Government of Karnataka Anirban Mukerji [email_address] Lecture delivered in LBSNAA as part of e-Governance module IAS PROFESSIONAL COURSE - PHASE - I (2008 BATCH)
OBJECTIVES ,[object Object],[object Object],[object Object],[object Object],[object Object]
WHAT IS GPR? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
IT AUTOMATION ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
GPR AND IT AUTOMATION ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
IMPROVEMENT OF SERVICES Process Re -engineering Y N Empowered Committee Single Window Clearance Pre mutation sketch Y Y E-Procurement Bhoomi N N N Y Electronic Attendance System HRMS as is current in Karnataka Rural Digital Services Use of IT
IT AUTOMATION WITHOUT GPR CAN MANY TIMES BRING VALUE ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
IT AUTOMATION OF THE DEPARTMENT WITHOUT GPR ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
IMPORTANCE OF GPR DEMONSTRATED ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
IMPORTANCE OF GPR DEMONSTRATED ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
IMPORTANCE OF GPR DEMONSTRATED ,[object Object],[object Object],[object Object],[object Object],[object Object]
CASE STUDY – 1 – PASSPORT SEVA GPR WITH IT IMPLEMENTATION ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
CASE STUDY – 1 – PASSPORT SEVA GPR WITH IT IMPLEMENTATION ( CONTD..) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
CASE STUDY II – ISSUE OF RECORD OF RIGHTS - GPR WITH IT IMPLEMENTATION ,[object Object],[object Object],[object Object]
CASE STUDY III – RAILWAY RESERVATION PHASED GPR AND PHASED AUTOMATION ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
CASE STUDY III – RAILWAY RESERVATION PHASED GPR AND PHASED AUTOMATION ,[object Object],[object Object],[object Object],[object Object]
GPR ISSUES ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
SOME POSSIBLE EXAMPLES OF GPR FAILURE ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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Government Process Re-engineering

  • 1. GOVERNMENT PROCESS RE-ENGINEERING Rajeev Chawla I.A.S. Commissioner Survey Settlement and Land Records , Government of Karnataka Anirban Mukerji [email_address] Lecture delivered in LBSNAA as part of e-Governance module IAS PROFESSIONAL COURSE - PHASE - I (2008 BATCH)
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  • 6. IMPROVEMENT OF SERVICES Process Re -engineering Y N Empowered Committee Single Window Clearance Pre mutation sketch Y Y E-Procurement Bhoomi N N N Y Electronic Attendance System HRMS as is current in Karnataka Rural Digital Services Use of IT
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