A PGCE/T Micro-Teach Power-point presentation on how to resolve conflict and repair harm when things go awry!

2. LEARNING OBJECTIVES
1. Understand what is meant by the term „Restorative Practice‟.
2. Apply problem solving skills within a role play situation, to help resolve a conflict of
interest using a series of pre-prepared questions.
3. Recognise affective statements and other terms used to illustrate restorative
language.

3. WHAT IS CONFLICT?
Confrontation struggle competition rivalry
battle clash combat war collision contention
contest fracas fray tug-of-war violate defy
breach refute offend hurt spurn break
cross exclude fight gainsay reject resist
thwart trespass oppose argue refuse
encroach intrude overstep infringe betrayal

4. WHAT IS RESTORATIVE PRACTICE?
•
Restorative Practice is about learning how to “…manage conflict and
tensions by repairing harm and rebuilding relationships.”1
•
It “engages, explains and makes expectations” of people in a „Fair
Process‟2 to help „restore relationships‟ and „Repair Harm.‟
•
It is about doing things with people instead of for people or to
people.
•
Freedom of expression and the right to be listened to.
•
Minimising the „negative‟ and maximising the „positive.‟3.
•
It makes people responsible and accountable for their behaviour.

5. THE RESTORATIVE PROCESSES
•
•
•
•
Restorative Conferences (as applied here)
Circles
Family Group Conferences
Informal Restorative Practices

6. SO HOW DOES RESTORATIVE CONFERENCING
WORK?
• Uses Affective Statements to restore strong and
healthy relationships.
• Opportunity for everybody involved to tell their side of
the story & be listened to.
• Follows a process of conference scripted questions
within informal to formal structures
• Maximises the positive and minimises the negatives.
• Engagement in a „Fair Process‟ to help „Repair Harm‟
and rebuild relationships with others.

7. PRACTICE – QUESTIONS (IN GROUPS)
•
Read scenario from numbered cards.
•
Nominate in groups of five, one wrongdoer, one harmed, one
facilitator, one ally of wrongdoer and one of person harmed.
•
Facilitator asks questions to wrongdoer (all but last question), then
proceeds to ask each person the questions on the reverse side of
the card.
•
Based on what you have just heard “what do you think needs to
happen next?” (To wrongdoer & then to person harmed).

8. LEARNING OUTCOMES:
What is Restorative Practice?
•
A reactive process to help resolve conflict.
•
A Fair Process (enables everybody involved to express their opinion
about what happened and how it made them feel)
•
The right to be listened to.
•
Making everyone responsible and accountable for their behaviour.
•
Opportunity to Repair Harm caused to others and self.
•
Maximises the positive and Minimises the negative behaviours.
•
Scripted questions to elicit: affective responses, empathy, build
stronger, healthier relationships.

9. Thank you for your participation!

10. REFERENCES:
Costello, B., Wachtel, J., & Wachtel, T., The Restorative Practices Handbook, for
Teachers, Disciplinarians and Administrators , (2009), International Institute for
Restorative Practices, Canada.
What is Restorative Practice? International Institute for Restorative Practice (IIRP),
internet website:> http://www.iirp.edu/what-is-restorative-practices.php –
Accessed> 03/12/2013.
Restorative Practice, A Framework to resolve conflict & Build relationships, internet
web-site:> http://www.cypswansea.co.uk/index.cfm?articleid=40835 –
Accessed>03/12/2013.
Introduction to Restorative Practices, International Institute for Restorative Practices,
internet web-site:> http://www.cypswansea.co.uk/media/pdf/n/r/May_2010__Introduction_to_Restorative_Practices_Paper.pdf Accessed> 03/12/2013

11. RESTORATIVE QUESTIONS 1 RESPONDING TO CHALLENGING BEHAVIOUR
• What happened?
• What were you thinking about at the time?
• What have your thoughts been since?
• Who has been affected by what you did?
• In what way have they been affected?
• What do you think needs to happen next?

12. RESTORATIVE QUESTIONS 2 RESPONDING TO THOSE HARMED
•
What happened?
•
What were your thoughts at the time?
•
What have your thoughts been since?
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How has this affected you and others?
•
What has been the hardest thing for you?
•
What do you think needs to happen next?