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FREELANCING: HOW
  NOT TO SUCK

        Andy Walters
    andy@andy-walters.com
INTRODUCTION
INTRODUCTION

How many of you are freelancers?
INTRODUCTION

How many of you are freelancers?
How many of you are considering freelancing?
INTRODUCTION

How many of you are freelancers?
How many of you are considering freelancing?
How many of you got lost and ended up here
accidentally?
INTRODUCTION

How many of you are freelancers?
How many of you are considering freelancing?
How many of you got lost and ended up here
accidentally?
Story Time.
THE FIRST WAY NOT
   TO SUCK AT
  FREELANCING
THE FIRST WAY NOT
   TO SUCK AT
  FREELANCING
      Don’t freelance.
WHY YOU SHOULDN’T
    FREELANCE
WHY YOU SHOULDN’T
    FREELANCE
Income
WHY YOU SHOULDN’T
    FREELANCE
Income
Self-Discipline
WHY YOU SHOULDN’T
    FREELANCE
Income
Self-Discipline
Attracting Clients
WHY YOU SHOULDN’T
    FREELANCE
Income
Self-Discipline
Attracting Clients
Accounting & Legal
WHY YOU SHOULDN’T
    FREELANCE
Income
Self-Discipline
Attracting Clients
Accounting & Legal
Proficiency
BAD REASONS TO
START FREELANCING
BAD REASONS TO
START FREELANCING
"I want more time to code."
BAD REASONS TO
START FREELANCING
"I want more time to code."

"I don't like BS meetings."
BAD REASONS TO
START FREELANCING
"I want more time to code."

"I don't like BS meetings."

"I don't like my coworkers."
BAD REASONS TO
START FREELANCING
"I want more time to code."

"I don't like BS meetings."

"I don't like my coworkers."

"I'm going to make more money next month."
BAD REASONS TO
START FREELANCING
"I want more time to code."

"I don't like BS meetings."

"I don't like my coworkers."

"I'm going to make more money next month."

"I can get away with telling everyone to show up naked to my
presentation at Drupal Camp." (Apparently, this is true.)
BAD REASONS TO
START FREELANCING
"I want more time to code."

"I don't like BS meetings."

"I don't like my coworkers."

"I'm going to make more money next month."

"I can get away with telling everyone to show up naked to my
presentation at Drupal Camp." (Apparently, this is true.)

Incidentally, I started freelancing for all of these reasons.
GOOD REASONS TO
START FREELANCING
GOOD REASONS TO
START FREELANCING

"I want to have a flexible schedule."
GOOD REASONS TO
START FREELANCING

"I want to have a flexible schedule."
"I want to work for myself."
GOOD REASONS TO
START FREELANCING

"I want to have a flexible schedule."
"I want to work for myself."
"I want to have an unlimited income."
DON’T QUIT MONDAY
DON’T QUIT MONDAY

Start small.
DON’T QUIT MONDAY

Start small.
Build up your client base while you have a full time
gig.
DON’T QUIT MONDAY

Start small.
Build up your client base while you have a full time
gig.
Fire your boss, but nicely.
DON’T QUIT MONDAY

Start small.
Build up your client base while you have a full time
gig.
Fire your boss, but nicely.
Don't burn bridges.
FIND THE RIGHT
    CLIENTS
FIND THE RIGHT
        CLIENTS
Networking Meetups
FIND THE RIGHT
         CLIENTS
Networking Meetups
Craigslist
FIND THE RIGHT
         CLIENTS
Networking Meetups
Craigslist
Odesk, etc
FIND THE RIGHT
         CLIENTS
Networking Meetups
Craigslist
Odesk, etc
Word of Mouth
FIND THE RIGHT
         CLIENTS
Networking Meetups
Craigslist
Odesk, etc
Word of Mouth
Recruiters
FIND THE RIGHT
         CLIENTS
Networking Meetups
Craigslist
Odesk, etc
Word of Mouth
Recruiters
Portfolio Site
FIND YOUR ZEN SPACE
FIND YOUR ZEN SPACE


It’s not your bedroom.
FIND YOUR ZEN SPACE


It’s not your bedroom.
It’s not your living room.
FIND YOUR ZEN SPACE


It’s not your bedroom.
It’s not your living room.
It’s probably not a coffee shop.
FIND YOUR ZEN SPACE


It’s not your bedroom.
It’s not your living room.
It’s probably not a coffee shop.
It probably is a home office or a coworking space.
FIND A PARTNER



Designers, meet programmers. Programers, meet
designers.
DEFINE & SELL YOUR
     PROCESS
As a programmer or designer, it’s easy to focus on your
piece of the process. But there’s more to it!
Client expectations management. (Story: “uploading
a PSD”).
Today I’m giving away my process that I’ve built over
five years.
MY PROCESS
MY PROCESS
Paperwork
MY PROCESS
Paperwork

Planning
MY PROCESS
Paperwork

Planning

Graphic Design
MY PROCESS
Paperwork

Planning

Graphic Design

Development
MY PROCESS
Paperwork

Planning

Graphic Design

Development

Testing & Training
MY PROCESS
Paperwork

Planning

Graphic Design

Development

Testing & Training

Content Entry
MY PROCESS
Paperwork

Planning

Graphic Design

Development

Testing & Training

Content Entry

Site Launch
MY PROCESS
Paperwork

Planning

Graphic Design

Development

Testing & Training

Content Entry

Site Launch

Maintenance
PROCESS: PAPERWORK
PROCESS: PAPERWORK


Estimate
PROCESS: PAPERWORK


Estimate
  Flat vs. hourly. How many work flat? Hourly?
PROCESS: PAPERWORK


Estimate
  Flat vs. hourly. How many work flat? Hourly?
  Demo: Estimating tool (I’m giving this away, too).
PROCESS: PAPERWORK


Estimate
  Flat vs. hourly. How many work flat? Hourly?
  Demo: Estimating tool (I’m giving this away, too).
Statement of Work
RATES
RATES

POLL: What are your rates
RATES

POLL: What are your rates
$0 - $50/hr?
RATES

POLL: What are your rates
$0 - $50/hr?
$50 - $75/hr?
RATES

POLL: What are your rates
$0 - $50/hr?
$50 - $75/hr?
$75 - $100/hr?
RATES

POLL: What are your rates
$0 - $50/hr?
$50 - $75/hr?
$75 - $100/hr?
$100 - $125/hr?
RATES

POLL: What are your rates
$0 - $50/hr?
$50 - $75/hr?
$75 - $100/hr?
$100 - $125/hr?
$125+?
PAYMENT
PAYMENT
Do not undercharge.
PAYMENT
Do not undercharge.
Do not take “portfolio” projects unless you actually
need them.
PAYMENT
Do not undercharge.
Do not take “portfolio” projects unless you actually
need them.
Always invoice.
PAYMENT
Do not undercharge.
Do not take “portfolio” projects unless you actually
need them.
Always invoice.
Work either for free or at your full rate.
PAYMENT
Do not undercharge.
Do not take “portfolio” projects unless you actually
need them.
Always invoice.
Work either for free or at your full rate.
Always, always, ALWAYS get half up front.
PAYMENT
Do not undercharge.
Do not take “portfolio” projects unless you actually
need them.
Always invoice.
Work either for free or at your full rate.
Always, always, ALWAYS get half up front.
Watch for red flags: story time.
PROCESS: PLANNING
PROCESS: PLANNING


Sitemap
PROCESS: PLANNING


Sitemap
Wireframes
PROCESS: PLANNING


Sitemap
Wireframes
But it's simple enough that I don't need to wireframe!
No, it's not.
DESIGN & DEV
DESIGN & DEV


You should know about this already so I’m skipping it,
except to say...
DESIGN & DEV


You should know about this already so I’m skipping it,
except to say...
COMMUNICATE WITH YOUR CLIENT
TESTING, TRAINING,
 CONTENT ENTRY
TESTING, TRAINING,
 CONTENT ENTRY
Explain to clients that bugs are normal (and are not
free to fix)
TESTING, TRAINING,
 CONTENT ENTRY
Explain to clients that bugs are normal (and are not
free to fix)
Test it yourself thoroughly (or hire testers if you can)
TESTING, TRAINING,
 CONTENT ENTRY
Explain to clients that bugs are normal (and are not
free to fix)
Test it yourself thoroughly (or hire testers if you can)
Walk clients through the features of the site by having
them add content. As they go along, they’ll find things
you missed. Fix them promptly.
LAUNCH


Make sure to set the expectation that this process is not
automatic. There is no big red button you are
pushing.
MAINTENANCE
MAINTENANCE

Security & feature updates can be great recurring
revenue.
MAINTENANCE

Security & feature updates can be great recurring
revenue.
Some models for maintenance contracts:
MAINTENANCE

Security & feature updates can be great recurring
revenue.
Some models for maintenance contracts:
  Discounted hour chunk (e.g., 60 hours)
MAINTENANCE

Security & feature updates can be great recurring
revenue.
Some models for maintenance contracts:
  Discounted hour chunk (e.g., 60 hours)
  Use it or lose it (e.g., 10 hours/mo.)
MAINTENANCE

Security & feature updates can be great recurring
revenue.
Some models for maintenance contracts:
  Discounted hour chunk (e.g., 60 hours)
  Use it or lose it (e.g., 10 hours/mo.)
  Monthly invoice
YOU’RE GOLDEN!


Story to sum up.
Find this presentation, the estimating tool and my
process document at my blog, blog.andy-walters.com

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Freelancing: How not to Suck

Hinweis der Redaktion

  1. \n
  2. How many of you are freelancers?\n How many of you are considering freelancing?\n How many of you got lost and ended up here accidentally?\n Story Time.\n
  3. How many of you are freelancers?\n How many of you are considering freelancing?\n How many of you got lost and ended up here accidentally?\n Story Time.\n
  4. How many of you are freelancers?\n How many of you are considering freelancing?\n How many of you got lost and ended up here accidentally?\n Story Time.\n
  5. How many of you are freelancers?\n How many of you are considering freelancing?\n How many of you got lost and ended up here accidentally?\n Story Time.\n
  6. Don’t freelance.\n
  7. Income\nCan you handle a reduced salary paid sporadically?\nSelf Discipline\nIf you're anything like me, you have less than you think you do.\nGetting Clients\nDo you have or can you round up clients?\nAccounting & Legal\nAre you good at record keeping?\nThink you don't need a good contract? Think again.\nProficiency\nHow proficient are you? If you get stuck and you don't have paid colleagues to consult, are you going to be able to pull through?\n
  8. Income\nCan you handle a reduced salary paid sporadically?\nSelf Discipline\nIf you're anything like me, you have less than you think you do.\nGetting Clients\nDo you have or can you round up clients?\nAccounting & Legal\nAre you good at record keeping?\nThink you don't need a good contract? Think again.\nProficiency\nHow proficient are you? If you get stuck and you don't have paid colleagues to consult, are you going to be able to pull through?\n
  9. Income\nCan you handle a reduced salary paid sporadically?\nSelf Discipline\nIf you're anything like me, you have less than you think you do.\nGetting Clients\nDo you have or can you round up clients?\nAccounting & Legal\nAre you good at record keeping?\nThink you don't need a good contract? Think again.\nProficiency\nHow proficient are you? If you get stuck and you don't have paid colleagues to consult, are you going to be able to pull through?\n
  10. Income\nCan you handle a reduced salary paid sporadically?\nSelf Discipline\nIf you're anything like me, you have less than you think you do.\nGetting Clients\nDo you have or can you round up clients?\nAccounting & Legal\nAre you good at record keeping?\nThink you don't need a good contract? Think again.\nProficiency\nHow proficient are you? If you get stuck and you don't have paid colleagues to consult, are you going to be able to pull through?\n
  11. Income\nCan you handle a reduced salary paid sporadically?\nSelf Discipline\nIf you're anything like me, you have less than you think you do.\nGetting Clients\nDo you have or can you round up clients?\nAccounting & Legal\nAre you good at record keeping?\nThink you don't need a good contract? Think again.\nProficiency\nHow proficient are you? If you get stuck and you don't have paid colleagues to consult, are you going to be able to pull through?\n
  12. "I want more time to code."\n "I don't like BS meetings."\n "I don't like my coworkers."\n "I'm going to make more money next month."\n "I can get away with telling everyone to show up naked to my presentation at Drupal Camp." (Apparently, this is true.)\n Incidentally, I started freelancing for all of these reasons.\n
  13. "I want more time to code."\n "I don't like BS meetings."\n "I don't like my coworkers."\n "I'm going to make more money next month."\n "I can get away with telling everyone to show up naked to my presentation at Drupal Camp." (Apparently, this is true.)\n Incidentally, I started freelancing for all of these reasons.\n
  14. "I want more time to code."\n "I don't like BS meetings."\n "I don't like my coworkers."\n "I'm going to make more money next month."\n "I can get away with telling everyone to show up naked to my presentation at Drupal Camp." (Apparently, this is true.)\n Incidentally, I started freelancing for all of these reasons.\n
  15. "I want more time to code."\n "I don't like BS meetings."\n "I don't like my coworkers."\n "I'm going to make more money next month."\n "I can get away with telling everyone to show up naked to my presentation at Drupal Camp." (Apparently, this is true.)\n Incidentally, I started freelancing for all of these reasons.\n
  16. "I want more time to code."\n "I don't like BS meetings."\n "I don't like my coworkers."\n "I'm going to make more money next month."\n "I can get away with telling everyone to show up naked to my presentation at Drupal Camp." (Apparently, this is true.)\n Incidentally, I started freelancing for all of these reasons.\n
  17. "I want more time to code."\n "I don't like BS meetings."\n "I don't like my coworkers."\n "I'm going to make more money next month."\n "I can get away with telling everyone to show up naked to my presentation at Drupal Camp." (Apparently, this is true.)\n Incidentally, I started freelancing for all of these reasons.\n
  18. "I want to have a flexible schedule."\n "I want to work for myself."\n "I want to have an unlimited income."\n
  19. "I want to have a flexible schedule."\n "I want to work for myself."\n "I want to have an unlimited income."\n
  20. "I want to have a flexible schedule."\n "I want to work for myself."\n "I want to have an unlimited income."\n
  21. Start Small.\nMost employers don't mind you taking on freelance work during your spare time; they may even encourage it. Take on small freelance jobs to try just to get acquainted with it.\n\nBuild up your client base while you have a full time gig.\nTake on more and more work until you are having to turn down freelance work to keep your full time job. Don't do client work at your full time job; it's unbecoming and someday you will hire people who could do the same thing to you.\n\nFire your boss, but nicely.\nYou're the captain of your fate; the master of your soul. And also a fresh new slave to clients. You have now placed the wellbeing of your time and finances into the hands of people who sincerely believe that you can replicate facebook in about a day or so. Good luck.\n\nDon't burn bridges.\nYou should, in fact, keep as many bridges unburnt as possible. These people can freelance refer you work they run into, or even work the company you're at doesn't want to pursue. These relationships are gold!\n\n
  22. Start Small.\nMost employers don't mind you taking on freelance work during your spare time; they may even encourage it. Take on small freelance jobs to try just to get acquainted with it.\n\nBuild up your client base while you have a full time gig.\nTake on more and more work until you are having to turn down freelance work to keep your full time job. Don't do client work at your full time job; it's unbecoming and someday you will hire people who could do the same thing to you.\n\nFire your boss, but nicely.\nYou're the captain of your fate; the master of your soul. And also a fresh new slave to clients. You have now placed the wellbeing of your time and finances into the hands of people who sincerely believe that you can replicate facebook in about a day or so. Good luck.\n\nDon't burn bridges.\nYou should, in fact, keep as many bridges unburnt as possible. These people can freelance refer you work they run into, or even work the company you're at doesn't want to pursue. These relationships are gold!\n\n
  23. Start Small.\nMost employers don't mind you taking on freelance work during your spare time; they may even encourage it. Take on small freelance jobs to try just to get acquainted with it.\n\nBuild up your client base while you have a full time gig.\nTake on more and more work until you are having to turn down freelance work to keep your full time job. Don't do client work at your full time job; it's unbecoming and someday you will hire people who could do the same thing to you.\n\nFire your boss, but nicely.\nYou're the captain of your fate; the master of your soul. And also a fresh new slave to clients. You have now placed the wellbeing of your time and finances into the hands of people who sincerely believe that you can replicate facebook in about a day or so. Good luck.\n\nDon't burn bridges.\nYou should, in fact, keep as many bridges unburnt as possible. These people can freelance refer you work they run into, or even work the company you're at doesn't want to pursue. These relationships are gold!\n\n
  24. Start Small.\nMost employers don't mind you taking on freelance work during your spare time; they may even encourage it. Take on small freelance jobs to try just to get acquainted with it.\n\nBuild up your client base while you have a full time gig.\nTake on more and more work until you are having to turn down freelance work to keep your full time job. Don't do client work at your full time job; it's unbecoming and someday you will hire people who could do the same thing to you.\n\nFire your boss, but nicely.\nYou're the captain of your fate; the master of your soul. And also a fresh new slave to clients. You have now placed the wellbeing of your time and finances into the hands of people who sincerely believe that you can replicate facebook in about a day or so. Good luck.\n\nDon't burn bridges.\nYou should, in fact, keep as many bridges unburnt as possible. These people can freelance refer you work they run into, or even work the company you're at doesn't want to pursue. These relationships are gold!\n\n
  25. Start Small.\nMost employers don't mind you taking on freelance work during your spare time; they may even encourage it. Take on small freelance jobs to try just to get acquainted with it.\n\nBuild up your client base while you have a full time gig.\nTake on more and more work until you are having to turn down freelance work to keep your full time job. Don't do client work at your full time job; it's unbecoming and someday you will hire people who could do the same thing to you.\n\nFire your boss, but nicely.\nYou're the captain of your fate; the master of your soul. And also a fresh new slave to clients. You have now placed the wellbeing of your time and finances into the hands of people who sincerely believe that you can replicate facebook in about a day or so. Good luck.\n\nDon't burn bridges.\nYou should, in fact, keep as many bridges unburnt as possible. These people can freelance refer you work they run into, or even work the company you're at doesn't want to pursue. These relationships are gold!\n\n
  26. Networking Meetups.\nIf you love nametags and cheap wine, this is for you. Otherwise I suggest you not bother with it.\n\nCraigslist.\nCraigslist is the public transportation of freelance work. The rich, the middle class, and the poor use it, but mostly the poor. That being said I have found some of my best clients from Craigslist by LEARNING TO DISCRIMINATE. More on this later.\nStory: my craigslist adventures.\n\nOdesk, etc.\nUsually you're competing against countries with a very low cost of living, so I don't recommend these sites. $20/hr just ain't gonna pay the bills.\n\nWord of mouth.\nThis is your best bet. Contribute back to Drupal, get credit for it, and get contacted about modifying your work for pay. Tell your friends and family you are starting a web development business. Do a good job for clients and get recommended.\n\nRecruiters. (LinkedIn.) \nGood for building a referral base but not great for long term relationships as they often take around 40% of your rate.\n\nPortfolio Site.\nThese days I get a fair bit of work (about 50%) via my site's contact form.\n
  27. Networking Meetups.\nIf you love nametags and cheap wine, this is for you. Otherwise I suggest you not bother with it.\n\nCraigslist.\nCraigslist is the public transportation of freelance work. The rich, the middle class, and the poor use it, but mostly the poor. That being said I have found some of my best clients from Craigslist by LEARNING TO DISCRIMINATE. More on this later.\nStory: my craigslist adventures.\n\nOdesk, etc.\nUsually you're competing against countries with a very low cost of living, so I don't recommend these sites. $20/hr just ain't gonna pay the bills.\n\nWord of mouth.\nThis is your best bet. Contribute back to Drupal, get credit for it, and get contacted about modifying your work for pay. Tell your friends and family you are starting a web development business. Do a good job for clients and get recommended.\n\nRecruiters. (LinkedIn.) \nGood for building a referral base but not great for long term relationships as they often take around 40% of your rate.\n\nPortfolio Site.\nThese days I get a fair bit of work (about 50%) via my site's contact form.\n
  28. Networking Meetups.\nIf you love nametags and cheap wine, this is for you. Otherwise I suggest you not bother with it.\n\nCraigslist.\nCraigslist is the public transportation of freelance work. The rich, the middle class, and the poor use it, but mostly the poor. That being said I have found some of my best clients from Craigslist by LEARNING TO DISCRIMINATE. More on this later.\nStory: my craigslist adventures.\n\nOdesk, etc.\nUsually you're competing against countries with a very low cost of living, so I don't recommend these sites. $20/hr just ain't gonna pay the bills.\n\nWord of mouth.\nThis is your best bet. Contribute back to Drupal, get credit for it, and get contacted about modifying your work for pay. Tell your friends and family you are starting a web development business. Do a good job for clients and get recommended.\n\nRecruiters. (LinkedIn.) \nGood for building a referral base but not great for long term relationships as they often take around 40% of your rate.\n\nPortfolio Site.\nThese days I get a fair bit of work (about 50%) via my site's contact form.\n
  29. Networking Meetups.\nIf you love nametags and cheap wine, this is for you. Otherwise I suggest you not bother with it.\n\nCraigslist.\nCraigslist is the public transportation of freelance work. The rich, the middle class, and the poor use it, but mostly the poor. That being said I have found some of my best clients from Craigslist by LEARNING TO DISCRIMINATE. More on this later.\nStory: my craigslist adventures.\n\nOdesk, etc.\nUsually you're competing against countries with a very low cost of living, so I don't recommend these sites. $20/hr just ain't gonna pay the bills.\n\nWord of mouth.\nThis is your best bet. Contribute back to Drupal, get credit for it, and get contacted about modifying your work for pay. Tell your friends and family you are starting a web development business. Do a good job for clients and get recommended.\n\nRecruiters. (LinkedIn.) \nGood for building a referral base but not great for long term relationships as they often take around 40% of your rate.\n\nPortfolio Site.\nThese days I get a fair bit of work (about 50%) via my site's contact form.\n
  30. Networking Meetups.\nIf you love nametags and cheap wine, this is for you. Otherwise I suggest you not bother with it.\n\nCraigslist.\nCraigslist is the public transportation of freelance work. The rich, the middle class, and the poor use it, but mostly the poor. That being said I have found some of my best clients from Craigslist by LEARNING TO DISCRIMINATE. More on this later.\nStory: my craigslist adventures.\n\nOdesk, etc.\nUsually you're competing against countries with a very low cost of living, so I don't recommend these sites. $20/hr just ain't gonna pay the bills.\n\nWord of mouth.\nThis is your best bet. Contribute back to Drupal, get credit for it, and get contacted about modifying your work for pay. Tell your friends and family you are starting a web development business. Do a good job for clients and get recommended.\n\nRecruiters. (LinkedIn.) \nGood for building a referral base but not great for long term relationships as they often take around 40% of your rate.\n\nPortfolio Site.\nThese days I get a fair bit of work (about 50%) via my site's contact form.\n
  31. Networking Meetups.\nIf you love nametags and cheap wine, this is for you. Otherwise I suggest you not bother with it.\n\nCraigslist.\nCraigslist is the public transportation of freelance work. The rich, the middle class, and the poor use it, but mostly the poor. That being said I have found some of my best clients from Craigslist by LEARNING TO DISCRIMINATE. More on this later.\nStory: my craigslist adventures.\n\nOdesk, etc.\nUsually you're competing against countries with a very low cost of living, so I don't recommend these sites. $20/hr just ain't gonna pay the bills.\n\nWord of mouth.\nThis is your best bet. Contribute back to Drupal, get credit for it, and get contacted about modifying your work for pay. Tell your friends and family you are starting a web development business. Do a good job for clients and get recommended.\n\nRecruiters. (LinkedIn.) \nGood for building a referral base but not great for long term relationships as they often take around 40% of your rate.\n\nPortfolio Site.\nThese days I get a fair bit of work (about 50%) via my site's contact form.\n
  32. It's not your bedroom.\nHaving attempted to "work from bed" many days during my first year of freelancing, I can assure you will get plenty done, but getting to the last level of angry birds doesn't pay well.\n\nIt's probably not your living room.\nIn fact, if you can avoid the home at all, do it. There are plenty of distractions--laundry, dishes, children, and other annoying time drains. These chores turn into great opportunities to procrastinate and are best tended to during a set time.\n\nIt's probably not a coffee shop.\nCoffee shops can work, but they can be lonely and are often full of distractions. Wifi is also unreliable, and the overhead of setting up every day costs a lot of time.\n\nIt's probably a home office or a coworking space.\nI prefer coworking spaces. Great communities, fast, reliable itnernet, one desk you can come to and from, and not too expensive.\n\n
  33. It's not your bedroom.\nHaving attempted to "work from bed" many days during my first year of freelancing, I can assure you will get plenty done, but getting to the last level of angry birds doesn't pay well.\n\nIt's probably not your living room.\nIn fact, if you can avoid the home at all, do it. There are plenty of distractions--laundry, dishes, children, and other annoying time drains. These chores turn into great opportunities to procrastinate and are best tended to during a set time.\n\nIt's probably not a coffee shop.\nCoffee shops can work, but they can be lonely and are often full of distractions. Wifi is also unreliable, and the overhead of setting up every day costs a lot of time.\n\nIt's probably a home office or a coworking space.\nI prefer coworking spaces. Great communities, fast, reliable itnernet, one desk you can come to and from, and not too expensive.\n\n
  34. It's not your bedroom.\nHaving attempted to "work from bed" many days during my first year of freelancing, I can assure you will get plenty done, but getting to the last level of angry birds doesn't pay well.\n\nIt's probably not your living room.\nIn fact, if you can avoid the home at all, do it. There are plenty of distractions--laundry, dishes, children, and other annoying time drains. These chores turn into great opportunities to procrastinate and are best tended to during a set time.\n\nIt's probably not a coffee shop.\nCoffee shops can work, but they can be lonely and are often full of distractions. Wifi is also unreliable, and the overhead of setting up every day costs a lot of time.\n\nIt's probably a home office or a coworking space.\nI prefer coworking spaces. Great communities, fast, reliable itnernet, one desk you can come to and from, and not too expensive.\n\n
  35. It's not your bedroom.\nHaving attempted to "work from bed" many days during my first year of freelancing, I can assure you will get plenty done, but getting to the last level of angry birds doesn't pay well.\n\nIt's probably not your living room.\nIn fact, if you can avoid the home at all, do it. There are plenty of distractions--laundry, dishes, children, and other annoying time drains. These chores turn into great opportunities to procrastinate and are best tended to during a set time.\n\nIt's probably not a coffee shop.\nCoffee shops can work, but they can be lonely and are often full of distractions. Wifi is also unreliable, and the overhead of setting up every day costs a lot of time.\n\nIt's probably a home office or a coworking space.\nI prefer coworking spaces. Great communities, fast, reliable itnernet, one desk you can come to and from, and not too expensive.\n\n
  36. With a partner, you can tackle a larger range of projects. Many times clients who need programming also need design, and vice versa. You can both benefit by referring the other work.\n
  37. As a programmer or designer, it’s easy to focus on your piece of the process. But there’s more to it!\nYou’re used to focusing on your piece of the process.\n Client expectations management. (Story: “uploading a PSD”).\n Today I’m giving away my process that I’ve built over five years.\n
  38. Paperwork\n Planning\n Graphic Design\n Development\n Testing & Training\n Content Entry\n Site Launch\n Maintenance\n
  39. Paperwork\n Planning\n Graphic Design\n Development\n Testing & Training\n Content Entry\n Site Launch\n Maintenance\n
  40. Paperwork\n Planning\n Graphic Design\n Development\n Testing & Training\n Content Entry\n Site Launch\n Maintenance\n
  41. Paperwork\n Planning\n Graphic Design\n Development\n Testing & Training\n Content Entry\n Site Launch\n Maintenance\n
  42. Paperwork\n Planning\n Graphic Design\n Development\n Testing & Training\n Content Entry\n Site Launch\n Maintenance\n
  43. Paperwork\n Planning\n Graphic Design\n Development\n Testing & Training\n Content Entry\n Site Launch\n Maintenance\n
  44. Paperwork\n Planning\n Graphic Design\n Development\n Testing & Training\n Content Entry\n Site Launch\n Maintenance\n
  45. Paperwork\n Planning\n Graphic Design\n Development\n Testing & Training\n Content Entry\n Site Launch\n Maintenance\n
  46. Estimate\n Flat vs. hourly. How many work flat? Hourly?\n Demo: Estimating tool (I’m giving this away, too).\n Statement of Work\n
  47. Estimate\n Flat vs. hourly. How many work flat? Hourly?\n Demo: Estimating tool (I’m giving this away, too).\n Statement of Work\n
  48. Estimate\n Flat vs. hourly. How many work flat? Hourly?\n Demo: Estimating tool (I’m giving this away, too).\n Statement of Work\n
  49. Estimate\n Flat vs. hourly. How many work flat? Hourly?\n Demo: Estimating tool (I’m giving this away, too).\n Statement of Work\n
  50. I’ve been to plenty of these presentations that talk about rates, but none of them mention numbers. So let’s get real here. I’ll tell you first, I charge $100/hr.\n POLL: What are your rates\n $0 - $50/hr?\n $50 - $75/hr?\n $75 - $100/hr?\n $100 - $125/hr?\n $125+?\n
  51. I’ve been to plenty of these presentations that talk about rates, but none of them mention numbers. So let’s get real here. I’ll tell you first, I charge $100/hr.\n POLL: What are your rates\n $0 - $50/hr?\n $50 - $75/hr?\n $75 - $100/hr?\n $100 - $125/hr?\n $125+?\n
  52. I’ve been to plenty of these presentations that talk about rates, but none of them mention numbers. So let’s get real here. I’ll tell you first, I charge $100/hr.\n POLL: What are your rates\n $0 - $50/hr?\n $50 - $75/hr?\n $75 - $100/hr?\n $100 - $125/hr?\n $125+?\n
  53. I’ve been to plenty of these presentations that talk about rates, but none of them mention numbers. So let’s get real here. I’ll tell you first, I charge $100/hr.\n POLL: What are your rates\n $0 - $50/hr?\n $50 - $75/hr?\n $75 - $100/hr?\n $100 - $125/hr?\n $125+?\n
  54. I’ve been to plenty of these presentations that talk about rates, but none of them mention numbers. So let’s get real here. I’ll tell you first, I charge $100/hr.\n POLL: What are your rates\n $0 - $50/hr?\n $50 - $75/hr?\n $75 - $100/hr?\n $100 - $125/hr?\n $125+?\n
  55. I’ve been to plenty of these presentations that talk about rates, but none of them mention numbers. So let’s get real here. I’ll tell you first, I charge $100/hr.\n POLL: What are your rates\n $0 - $50/hr?\n $50 - $75/hr?\n $75 - $100/hr?\n $100 - $125/hr?\n $125+?\n
  56. Do not undercharge. If you are here and it is not your time using Drupal, you should be charging less than $60/hr.\n Do not take “portfolio” projects unless you actually need them.\n Always invoice.\n Work either for free or at your full rate.\n Always, always, ALWAYS get half up front.\n Watch for red flags: story time.\n
  57. Do not undercharge. If you are here and it is not your time using Drupal, you should be charging less than $60/hr.\n Do not take “portfolio” projects unless you actually need them.\n Always invoice.\n Work either for free or at your full rate.\n Always, always, ALWAYS get half up front.\n Watch for red flags: story time.\n
  58. Do not undercharge. If you are here and it is not your time using Drupal, you should be charging less than $60/hr.\n Do not take “portfolio” projects unless you actually need them.\n Always invoice.\n Work either for free or at your full rate.\n Always, always, ALWAYS get half up front.\n Watch for red flags: story time.\n
  59. Do not undercharge. If you are here and it is not your time using Drupal, you should be charging less than $60/hr.\n Do not take “portfolio” projects unless you actually need them.\n Always invoice.\n Work either for free or at your full rate.\n Always, always, ALWAYS get half up front.\n Watch for red flags: story time.\n
  60. Do not undercharge. If you are here and it is not your time using Drupal, you should be charging less than $60/hr.\n Do not take “portfolio” projects unless you actually need them.\n Always invoice.\n Work either for free or at your full rate.\n Always, always, ALWAYS get half up front.\n Watch for red flags: story time.\n
  61. Do not undercharge. If you are here and it is not your time using Drupal, you should be charging less than $60/hr.\n Do not take “portfolio” projects unless you actually need them.\n Always invoice.\n Work either for free or at your full rate.\n Always, always, ALWAYS get half up front.\n Watch for red flags: story time.\n
  62. Sitemap\n Wireframes\n But it's simple enough that I don't need to wireframe! No, it's not.\n
  63. Sitemap\n Wireframes\n But it's simple enough that I don't need to wireframe! No, it's not.\n
  64. Sitemap\n Wireframes\n But it's simple enough that I don't need to wireframe! No, it's not.\n
  65. You should know about this already so I’m skipping it, except to say...\n COMMUNICATE WITH YOUR CLIENT\n
  66. You should know about this already so I’m skipping it, except to say...\n COMMUNICATE WITH YOUR CLIENT\n
  67. Explain to clients that bugs are normal (and are not free to fix)\n Test it yourself thoroughly (or hire testers if you can)\n Walk clients through the features of the site by having them add content. As they go along, they’ll find things you missed. Fix them promptly.\n
  68. Explain to clients that bugs are normal (and are not free to fix)\n Test it yourself thoroughly (or hire testers if you can)\n Walk clients through the features of the site by having them add content. As they go along, they’ll find things you missed. Fix them promptly.\n
  69. Explain to clients that bugs are normal (and are not free to fix)\n Test it yourself thoroughly (or hire testers if you can)\n Walk clients through the features of the site by having them add content. As they go along, they’ll find things you missed. Fix them promptly.\n
  70. Make sure to set the expectation that this process is not automatic. There is no big red button you are pushing.\n
  71. Security & feature updates can be great recurring revenue.\n Some models for maintenance contracts:\n Discounted hour chunk (e.g., 60 hours)\n Use it or lose it (e.g., 10 hours/mo.)\n Monthly invoice\n
  72. Security & feature updates can be great recurring revenue.\n Some models for maintenance contracts:\n Discounted hour chunk (e.g., 60 hours)\n Use it or lose it (e.g., 10 hours/mo.)\n Monthly invoice\n
  73. Security & feature updates can be great recurring revenue.\n Some models for maintenance contracts:\n Discounted hour chunk (e.g., 60 hours)\n Use it or lose it (e.g., 10 hours/mo.)\n Monthly invoice\n
  74. Security & feature updates can be great recurring revenue.\n Some models for maintenance contracts:\n Discounted hour chunk (e.g., 60 hours)\n Use it or lose it (e.g., 10 hours/mo.)\n Monthly invoice\n
  75. Security & feature updates can be great recurring revenue.\n Some models for maintenance contracts:\n Discounted hour chunk (e.g., 60 hours)\n Use it or lose it (e.g., 10 hours/mo.)\n Monthly invoice\n
  76. Story to sum up.\n Find the estimating tool and my process at my blog, blog.andy-walters.com\n