Mobile Platform as a Service for Citizens can provide a turnkey solution to extend access to a city's work reporting system through a mobile app. It allows citizens to quickly submit service requests that are routed directly to the cityworks system. The solution costs $3,600 for 3 years and requires no software installation or IT support. It offers benefits like reducing costs from fewer calls and emails being handled and improving citizen engagement through a more streamlined mobile experience.

1. Mobile Platform as a Service for Citizens

2. INTRODUCTIONS
TODAY IN LONGVIEW
WHAT’S NEXT?
Q&A
THE FUTURE OF
CITIZEN
ENGAGEMENT
AND ASSET
MANAGEMENT
IN LONGVIEW
WITH
CITYSOURCED &
CITYWORKS

4. Extend access of Cityworks reporting to anywhere on the web
No software to install; deploy in under 4 weeks
Includes Cityworks API for two-way integration
Turnkey solution requiring no IT support
Cost: $3,600 for 3 years

7. Cityworks
Partner
Proven ROI
Extensible
CITIZEN ENGAGEMENT
GIS CENTRIC SOLUTION INTEGRATED DIRECTLY WITH CITYWORKS

8. Quickly roundtrip a citizen service request through Cityworks
DEMO
CitySourced and Cityworks

9. The Problem
Who’s in charge here?
As a citizen:
1. I don’t really care
2. I just want the issue fixed
3. Complexity = Disengagement

10. The citizen perspective…

11. …and the complex reality.

12. As a County / City / Utility:
1. Calls & Emails for Other’s Assets
2. Duplicate Data Entry
3. Frustrated Constituents
4. One–way Communication
The Problem
Operational Inefficiencies

13. Verification Roll Costs Cost
Public Works Employee Time: 1 Hour $24.04
Employee Taxes, Benefits & Pension $7.21
Vehicle Fuel: 10 Miles Round Trip $4.00 (10 mpg)
Vehicle Wear & Tear $3.37 ($0.337/ mile)
SINGLE VERIFICATION TRUCK ROLL = $38.62
Gartner and Forrester Research –Cost Breakdown
Channel Cost Per Transaction
Walk-In $9.00
Live Phone Agent $5.30 - $4.50
Email $3.00 - $2.50
Phone Self Service $1.85 - $0.45
Web Self Service $0.65 - $0.24
Smartphone Reporting $0.15 - $0.01
WHAT COSTS EXIST?
EXAMPLES OF CITIZENS’ IMPACT ON 311 AND PUBLIC WORKS
Standardized Report Data and GPS – Remove the Guess Work

14. San Jose CA
Improved labor
collection with 90%
service request close
rate
LAUSD
Approx. $23,000
savings for 1x ROI.
Represents 1% of total
service requests.
Potential Savings of
$1.25MM per Year
Longview TX
Shifted 15% of reports
to Mobile App and off of
more expensive
channels.
“Often times, all of our resources go into locating and reporting a problem before we
even have a chance to fix it.” -Danny LU, Business Analyst – LAUSD
SOME EXAMPLES OF ROI
JUST THE BEGINNING WHEN SYSTEMS CAN IMPACT CITIZENS

15. CitySourced is migrating from SaaS to PaaS because this is the best way to deliver
citizen mobile for public sector.
FUTURE OF CITIZEN ENGAGEMENT
Mobile Platform as a Service

16. Two of every three minutes online is mobile. Citizens want to access a wide
range of content through their mobile devices.

17. Native apps work better than the mobile web. They have access to location, frictionless
payments, 2-way asynchronous notifications, background processing and so much more.

18. Over time more and more departments will seek to extend IT to mobile, a Platform as a
Service allows the city to do this in a flexible, powerful, and strategic manner
APPLICATION SPRAWL
ONE APP FOR EVERY SERVICE SIMPLY ISN’T A STRATEGY

19. It makes perfect sense for different IT systems to exist. But there should be ONE main mobile endpoint
for public sector IT. And it has to be native.
PublicSectorIT
Applications
MOBILE PaaS FOR CITIZENS
APPLICATION LEVEL FUNCTIONALITY DESIGNED FOR MOBILE

20. WASTE REMINDERS
PUSH NOTIFICATIONS TO IMPROVE COMPLIANCE WITH WASTE SERVICES
Customize Reminder
Trash FAQ
Better Compliance
Timely Messages

22. KNOWLEDGE BASE
BUILD AS YOU GO AND DEFLECT UNNECCESARY INBOUND CALLS
Decrease 311 Calls
A Knowledge Base develops around your 311
organization with use, decreasing costly inbound calls.
Advanced & Turnkey
Industry best practices with multiple multimedia
attachments and thoughtful information architecture
Community Driven
2-Way conversation, articles up-voted, commented upon,
asks citizen to confirm successful use.
Highly Configurable
Set articles to expire, or surface during different seasons
or events, feature content, sort for department etc.
Internal Options
An internal only version of knowledge base with range of
administrative options.
Sync or integrate
Secure cloud deployment with ability to sync with existing
municipal knowledge base

23. Mobile Specific Technology
Data vaulting, tokenization, and native
specific design all with APIs for
customization.
Designed for Public Sector
Security and compliance, reporting, fee
management, flexible integrations for
different departments
Opportunity
Mobile is only digital option for many,
notifications drive better payment habits,
mobile unlocks the digital layer of your city.
0
10
20
30
40
50
60
2011 2012 2013 2014
Mobile Payments
Usage
Total 18-29
27%
Cell phone only households
2015 consumer report
90% of underbanked have access
to a mobile phone. Extend access
to government to the people that
need it.
2X
Mobile Payments Doubled
2015 consumer report
In a leading state, mobile
payments made for e-government
services doubled in the last year.
MOBILE PAYMENTS
A KEY PAYMENT CHANNEL WITH UNIQUE ROI

24. What can mobile bring to PLL?
 Notifications around process can shrink timelines
 Accessing content remotely
 Scheduling of inspection process
 Revenue for garage sale and typically uncaptured permitting
 What else?
Lower Costs/Drive Rev
Decrease staff time and
drive payments for new
permits
Improve Process
Offer features like better
scheduling and mobile
visibility
New Functionality
Mobile specific technology can
unlock new approaches

25. 1545 Sawtelle Blvd
Los Angeles, CA 90025
citysourced.com
(424) 270-9438
@citysourced
Empower your organization with the most widely
deployed citizen engagement solution on the
planet.
CitySourced

26. 55M+ Residents
11 Countries

27. CLOUD INFRASTRUCTURE
HOSTED, EXTENSIBLE, SCALABLE

28. 30+ Cityworks Integrations
Corpus
Christi, TX
Pflugerville,
TXLongview, TX
Douglas
County, NE
Escondido,
CA
Salt Lake City,
UT

29. CitySourced maintains stable out-of-the-box integrations with major municipal software
INTEGRATIONS
AVOID DATA SILOS AND HIDDEN DEPLOYMENT COSTS