1. Managing change,
inside and out
Andrew Careaga | Missouri University of Science and Technology
Aggregate Conference – Louisville| September 30, 2014
@andrewcareaga | #GGRGT
Photo: “I Ching,” by Ross Griff, www.flickr.com/photos/rossaroni
2. HOW ...
can we manage change?
We can’t
j/k (sorta)
3. ‘No man ever steps in
the same river twice.’
Heraclitus
4. ‘It is not the strongest
of the species that
survives, nor the most
intelligent that
survives. It is the one
that is most
adaptable to
change.’
Charles Darwin
5. The only person who likes
change is a wet baby.
Attributed to Mark Twain
9. In 2014 …
What changes have you experienced…
• In your own organization?
• In your department or division?
• In your life?
10. CSI: the Change Style Indicator
W. Christopher Musselwhite & Robyn Ingram
Helps us understand:
Our own reactions to change
How others react to change
No right or wrong, ‘better’ or ‘worse’
style
Adapted from “Leading Change,” University of Missouri Administrative Leadership
Program
11. The three change styles
Conservers Pragmatists Originators
Traditionalists Mediators Change agents
Accept the
structure
Explore the
structure
Challenge the
structure
Prefer
incremental
change
Prefer
functional
change
Prefer
expansive
change
12. Via Lisa Dunbar, “Why We Fear Doing Things Differently,” Feb. 9, 2012,
newdirectionsconsulting.com/leadership-engagement/blog-why-we-fear-doing-things-differently-2/
13. Via Lisa Dunbar, “Why We Fear Doing Things Differently,” Feb. 9, 2012,
newdirectionsconsulting.com/leadership-engagement/blog-why-we-fear-doing-things-differently-2/
14. Via Lisa Dunbar, “Why We Fear Doing Things Differently,” Feb. 9, 2012,
newdirectionsconsulting.com/leadership-engagement/blog-why-we-fear-doing-things-differently-2/
15. Change and the Conserver
Deliberate,
disciplined,
organized
Operates from
conventional
assumptions
Enjoys
predictability
Appears cautious,
inflexible
Honors tradition
and established
practice
16. The Conserver at work
Secure environment
No unexpected
disruptions, surprises
Disciplined and
organized
Attends to details and
facts
Prefers tested, proven
solutions
Prefers to involve
groups in decision-making,
problem-solving
17. Change and the Pragmatist
Practical, agreeable,
flexible
Operates as mediator
and catalyst for
understanding
Open to both sides of
an argument
Middle-of-the-road
approach
Team-oriented
18. The Pragmatist at work
Peacemakers,
‘middle-of-the-roaders’
Reasonable, practical
Agreeable, flexible
Team-oriented
Mediators
Likes an action-oriented
workplace
Harmonious,
participative
atmosphere
19. Change and the Originator
Appears undisciplined,
unconventional,
spontaneous
Prefers change that
challenges current
structure
Challenges accepted
assumptions
Enjoys risk and
uncertainty
May be impractical,
miss important details
Appears visionary,
systemic
Little regard for
accepted procedures
20. The Originator at work
Prefers quick, expansive
change
Change agent
Loathes repetitive tasks
May appear
undisciplined,
unconventional
Challenges existing
assumptions, rules,
regulations
Regarded as visionary,
“out of the box”
Idea people
21. ‘I like things to
happen. And if
they don’t
happen, I like to
make them
happen.’
Winston Churchill
22. Perceptions: conservers and originators
Conservers see originators as: Originators see conservers as:
Divisive, impulsive
Lacking appreciation
of tested ways of
getting things done
Starting but not finishing
projects
Not interested in
follow through
Wanting change for
change’ sake
Not understanding how
things get done
Dogmatic
Bureaucratic
Yielding to authority
Having their head in the sand
Preferring the status quo
Lacking new ideas
23. Perceptions of the pragmatists
Conservers and originators
see pragmatists as:
Compromising
Mediating
Indecisive
Easily influenced
Noncommittal
Hiding behind team needs
24. Collaboration: can we
really all work together?
Conservers Pragmatists Originators
Prefer to keep
current structure
operating smoothly
Prefer balanced
inquiry
Prefer to challenge
accepted structure
Focus on
relationships
Focus on shared
objectives
Focus on the task
Encourage
building on what is
already working
Encourage looking
at the current
circumstances
Encourage
exploring new
possibilities
25. Change and the creative process
Incubation Inspiration Perspiration Verification
Roles in the creative process
Originators Pragmatists Conservers
Inspiration Perspiration Verification
Conceptualize Concretize Refine
Initiate Implement Follow through
26. Relating theory to reality
Think about a current or recent
project during which people had
difficulty working together. Write the
name of each person involved and
how you would describe his or her
change style (conserver, pragmatist,
originator)
27. What would have changed if…
How could communication among
team members have been
approved?
Advantages or limitations to
communications approaches?
What ideas would have the best
chance of succeeding?
28. Change means…
Conflict
Challenging assumptions
Team building
Working in the public realm
Transformation
Self-control
Education
29. Change will occur if A <BCD
A = Benefit of status quo
B = Pain of maintaining status quo
C = Vision of something better
D = Small steps toward change
30. The 20-60-20 rule
20% want
change no matter
what
60% waiting to
see focus here
20% will fight you
70
60
50
40
30
20
10
no matter what 0
For Undecided Against
31. ‘The Middle Manager’s Dilemma’*
Leading change imposed from above
Reflect before you act
Acknowledge your own feelings
Learn all you can before talking to your team
Be professional
Influence decision-makers
Use the type of data that is important to your
boss
Offer ways to make the change successful
Use humor
Pick your battles
* Title of book by Rick Maurer
32. Leading change imposed from above
Get your team involved
Build trust (trust = integrity + competence)
Find ways to make the change your own
Establish common ground
Develop a strategy that attends to both
people and the project
Build strategic alliances
Be yourself
Do things to prove reliability over time with
stakeholders
33. ‘The central issue is never
strategy, structure, culture, or
systems. The core of the matter
is always about changing the
behavior of people.’
John Kotter
Source: David Pohl, "Change or Die," Fast Company, May 2005
(www.fastcompany.com/magazine/94/open_change-or-die.html).