Presentation created by Andi Narvaez for COMM 107 - Oral Communication: Principles and Practice University of Maryland Source: Communication: A Social and Career Focus by Berko, Wolvin & Wolvin

1. Wakerupper

2. YOU SAID THE SECRET WORD!!! comments

3. CHAPTER 1 The Human Communication Process

4. Communication is one of the most important skills we learn. And yet…

5. 20% of the nation’s youth cannot adequately communicate orally 63% cannot give clear oral directions Adults listen at a 25% level of efficiency 50 - 70% of people fear speaking in public

7. How would you define communication?

8. Characteristics of communication Dynamic Continuous Irreversible Interactive Contextual

9. Levels of communication Intrapersonal Interpersonal Public communication

10. Components of human communication Communication occurs within a system. When the system breaks down, communication breaks down. Bad systems can correct themselves.

11. Components of human communication PICTIONARY!

12. Individual perceptions

14. Source

16. Channel

18. Receiver

20. Context

22. Noise Environmental Physiological-impairment Semantic Syntactical Organizational Cultural Psychological

23. Noise can happen at any stage of the communication process You have to learn how to deal with it by constantly seeking feedback

24. Models of communication

25. Models of communication Linear

26. Models of communication Interactional

27. Models of communication Transactional

28. How are these models being challenged today?

29. Ethical communication Ethical communication is to conform to the moral standards of their society Unethical communicators use language that degrades or injures human personalities by exaggeration, pseudotruths, twisting of words and name-calling

30. Ethical communication Avoid falsehood or half-truths Raise listeners’ level of expertise on a topic Avoid mental or physical coercion Give credit to source Don’t invent or fabricate statistics Remember! Listeners have to be ethical too, by taking things in with a grain of salt