This presentation includes only practical cases and helps to conduct effectively interview from the beginning to the end.

1. HR Interview

2. Be prepared
 Send invitation letter (day, time, phone, map, documents)
 Create meeting and book room
 Ask about changes
 Be available
 Never be late
Each candidate is special and unique!

3. Before interview
 Take CV + HR form + company brochure
 Small talks
 Make a cup of coffee
 Check the room/ DND sign
Be polite and open-minded!

4. Interview structure
 Acquaintance
 Competency-based interview
 Personal details
 Company overview

5. Let’s go
 Create comfortable atmosphere
 Start with the schedule
 Explain why “you are here”
 Be a good listener
Remember: candidate should trust you and be relax! Forget about stress
interview!

6. Biographical interview
 Different jobs
 Reason for changing jobs
 What enjoy and did not enjoy etc.

7. Competency-based interview
 Skills = problem solving teamwork leadership customer service
 Traits
 Qualities
 Behaviour
Best predictor of future behaviour is past performance!

8. Important
 Know what we are looking for (JD + person specification)
 Ask right questions (relevant skills, experience, motivation)
 No judgment
 Not related to the job

9. Closed questions
“yes” or “no”
 To probe details
 Help to relax
 Control of conversation

10. Open questions
No “yes” or “no” answers
 Comment on experience, opinions, feelings
 Lengthier responses
 Candidate control the conversation

11. Questions
 Ask reflective questions:
“ It sounds as…”, “Would I be right…”, “If I understand you correctly..”
 Ask challenging questions:
- I never made any mistake.
- Never? Could you please think about any small mistake that you have made
in the last 10 months?

12.  Focus on action
“What exactly did you do?”
“Tell me more about meeting and what you say exactly?”
 Separate I from We
 Ask about weakness
 Avoid poor questions

13. Telephone interviewing
Pros:
 Lower rate
 Do not compare with face-to-face candidates
 Fair to all candidates
Cons:
 Save your time
 CV verification

14. Salary expectations
 What kind of salary are you looking for?
 What kind of salary progression would you expect in this role?
 What non-cash benefits do you receive?
Notice period
Answering candidate’s questions
Selling job
Explain next steps

15. After Technical Interview
With Candidate:
 Ask opinion and feedback
 Deal about next steps
 Give feedback
With Technical people:
 Get general feedback
 Get feedback and matrix via e-mail
With Hiring Manager:
 Send all feedbacks
 Deal about final interview

16. General tips
 Check TI quality
 Check soft skills
 Be sure about evidence not feelings
 Check your skills / invite your colleague

17. Anastasiia Serafyn
Senior Recruitment Consultant at Ciklum
E-mail: anastasiia.chernysh@gmail.com
Skype: oranzhevoe
LinkedIn:
https://ua.linkedin.com/in/anserafyn