1. ANA ANZALDUA
909-954-8001 ana_anzaldua@yahoo.com
OBJECTIVE
Highly motivated, bilingual professional aspiring to use my exceptional administrative and multi -tasking skills to drive projects
while performing daily administrative tasks necessary to maintain operations. Efficiently manage goals, quality standards, an d
timelines for multiple projects.
SKILLS
 Bilingual: Speak, read, write (Spanish/English)
 Outstanding administrative skills
 General ledger maintenance
 Procurement, vendor relations
 Excellent communication skills
 Comprehensive knowledge of diversity and equality issues
 Strong customer relations
 Leadership, mentoring, and training
EXPERIENCE
Neighborhood Health Care. Menifee, CA Oct., 2014 - Present
REFERRALS AND AUTHORIZATION CLERK
 Process and track approximately three hundred referrals for site office monthly.
 Serve as a liaison for patients between three Primary Care Physician/multiple specialists/approximately four insurance
companies to arrange best specialty care.
 Work close with insurance companies such as Inland Empire Health Plan, Vantage Medical Group, and Molina Health
Care in providing patients the best medical care.
 Provided cross-coverage in absence of office scheduler and/or phone operators.
 Maintain weekly office supply inventory/budget of twelve thousand annually. Made maximum use of allocated funds.
 Manage daily operations of clinic in the absent of office manager, to include management of fourteen indirect reports.
Neighborhood Health Care, Temecula, CA Aug., 2013 – Aug., 2014
PHONE OPERATOR
 Connected with approximately three thousand patients monthly
 Trained new phone operators, maintained five operators up to date with policies, and participated in administrative
meetings.
 Verified insurance eligibility using multiple insurance portals. IEHP, Molina, Medi-cal, Health Net, Vantage.
 Coordinated patients’ services with three Registered Nurses, two Nurse Practitioners, three Physician Assistants, three
Medical Doctors, and approximately twenty Medical Assistants.
San Bernardino County TAD, Colton, CA
Dec., 2007 – Jan. 2009
ELIGIBILITY WORKER
 Assisted approximately two hundred members monthly with application process for year re-determination
 Request/process changes reported by customers assigned to case load, approximately two hundred.
 Managed approximately one hundred alerts initiated by State weekly for my caseload, assisted with co-workers’ alerts
when needed.
United Health Care Services, Harlingen, TX April, 2004 – July, 2007
OFFICE MANAGER
 Managed branch office of approximately fifteen employees. Contracted vendors and oversaw IT technicians in
troubleshooting/updating office computer software. Managed approximately ten nurses’ daily schedules.

2.  Billing- Invoice customers. Generate credits, and various invoice adjustments. Assisted Medicare billing company with
billing corrections for HMO and PPO’s. Maintained billing logs for private pay patients.
 Finance- Closing of monthly/year end finance. Compiled financial reports pertaining to cash receipts, expenditures, and
profit and loss.
 Purchase- Generate purchase orders, order materials and distribute reports, verify invoices to purchase order for
accuracy.
 Managed Human Resource issues for one branch: hired/dismissed branch employees, updated personnel files, held in-
services, created and updated company forms.
 Coordinated weekly physical, occupational, and speech therapy for patients between four nurses, six therapist, and
approximately fifty patients.
EDUCATION
POST UNIVERSITY, Waterbury, CT May 2015
Bachelor of Science: Sport Management
 Minor in Human Services
 Alpha Chi
 Cum Laude
1