1. Social Media Marketing and
Communication Strategy
Erasmus Course
January 2016
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2. Today’s webinar covers
• Social media strategy fundamentals: from
research to implementation and
measurement. Campaigns online: recipes for
success or disaster, investment and costs.
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3. A method or plan chosen to bring about a desired
future, such as achievement of a goal or solution
to a problem.
http://www.businessdictionary.com/definition/strategy.html#ixzz3n21Kd3uf
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4. What do you want to achieve?
How are you going to achieve it?
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8. Chaffey, D. Our guide to creating a SWOT analysis to define digital strategy using the TOWS
technique. Available from: http://www.smartinsights.com/marketplace-analysis/swot-
analysis/swot-analysis/
SWOT/TOWS
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9. Bufferapp. Social media audit template. Available from:
https://docs.google.com/spreadsheets/d/1pALC-
qW5LNWkCbKu1DPdpKTAFF1P8xWA2L30aPJe0N8/edit?pli=1#gid=0
Social media audit
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11. In the next 3 minutes, pick 2-3 of the
platforms mentioned earlier and search for the
name of your home university.
Write down in 3 lines what you find out.
Note your extended findings in your class
webinar log.
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18. Bennett, J. (2012) The 6 types of social media user. Which one are you? Available at:
http://www.adweek.com/socialtimes/social-media-personas/465539
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19. Check out:
• Platform statistics
• Market research reports
– http://www.mintel.com/
• Cultural characteristics (Hofstede)
– http://geert-hofstede.com/national-culture.html
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20. Create personas to better connect
with your target audience
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27. Consider including
• Target audience for the post
• Person responsible
• Type and format of material needed
• Deadline
• Action/ measurement desired
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28. Getting inspired
• Create an editorial calendar to aggregate your ideas
• Google Trends
• Platforms featured most popular content
• Google Alerts for keywords fof interest
• News / Current affairs
• Pocket (aggregate & save or later)
• IFTTT (recipes)
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32. REMEMBER
Content needs to be appropriate for:
• the target audience it is aimed at
• the platform is aimed to be shared on
Content also should be easily integrated
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39. Additional resources:
• How to write goals, objectives and determine tactics:
https://dcsbu.wordpress.com/2014/10/17/goals-objectives-tactics-l5/
• Defining target audiences:
http://www.forbes.com/sites/jaysondemers/2013/08/27/6-steps-to-
decoding-your-target-audience/
• User generated content:
https://dcsbu.wordpress.com/2014/11/02/user-generated-content-l7/
• On social media measurement and ROI:
• https://dcsbu.wordpress.com/2014/01/12/campaign-evaluation-
lecture-20/
• https://dcsbu.wordpress.com/2014/01/10/social-media-roi-lecture-19/
• https://dcsbu.wordpress.com/2014/01/10/measuring-the-brand-
universe-folk-digital-guest-lecture-lecture-17/
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40. Conclusions
• A social media strategy (whether marketing,
communication or other) needs to be integrated within
the wider business strategy
• Do not choose the platform/channels before you have
completed the other steps
• Research (including benchmarking), monitoring and
measurement are essential to the success of a strategy
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