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Social Media for
Collective Impact


                                                 Amy Neumann
                                  Social | Impact Consulting, LLC
          amy@soc-impact.com | 310-729-9888 | http://soc-impact.com
          October 2011 | ASU Collective Impact - Sustainability Conference
Agenda                                     Highlights
What is the current social media
landscape?

Why is social media important for
collective impact?                  Text




Who, what, when, where, why &
how:

Twitter
Facebook
LinkedIn
Other great sites and tools
 (c)StartYourDoc.com                30
So why is social media
important?
       “Luck is quite predictable. If you want more luck,
     Tex                                                    That’s what social media is. Be where
     take more chances. Be more active. Show up more        people are, when they are, with the
     often.”                                                message they want.
                       ~ Brian Tracy t
                                                            On a phone...a computer...a tablet...at
                                                            work, at home, anywhere...

                                                            We all tend to like certain things.

                                                            We like to be entertained, to learn, to
                                                            save time, to save money, to be ahead
                                                            of the pack, to feel inspired, to help
                                                            others, to grow.

                                                            So how does your strategy fit into the
                                                            humanness of marketing?
(c)StartYourDoc.com                                29
What are we doing
                    Text
online?               Text
                        Text
Tex   Where are we spending our time?    t




                                             Other Platforms
                                             Blogging (WP, Tumblr, site)
                                Text
                                             YouTube
                                  Text
                                             Flickr
                                             Google+
                                             Slideshare
                                             Wikipedia
                                             Quora
                                             Niche
It’s everybody


.                    Text
                       Text
People like to do good.
Text
Text
Across demographics.     Text
What works? Hint: not
broadcasting...




                             Listen -- Learn ---Share -- Respond
                  Twitter                                          Facebook


              S




                                                                   YouTube,
                  LinkedIn                                         Flickr,
                                                                   Blogs, Tools
What works? Hint: not
broadcasting...




                                  Listen -- Learn ---Share -- Respond
What works well:

‣   Listen             Twitter                                          Facebook
‣   Learn
‣   Share          S




‣   Respond                                                             YouTube,
                       LinkedIn                                         Flickr,
                                                                        Blogs, Tools
The Chain of Interest




(c)StartYourDoc.com   22
The Chain of Interest



                                                                            Measure &
                      Goals
                          S   Strategy   Message   Sites        Listening
                                                                              Review




(c)StartYourDoc.com                                        22
The Chain of Interest



                                                                             Measure &
                       Goals
                           S   Strategy   Message   Sites        Listening
                                                                               Review



What do we want to
   accomplish?




 (c)StartYourDoc.com                                        22
The Chain of Interest

              Who do we want to join in our conversations?




                                                                                      Measure &
                       Goals
                           S       Strategy        Message   Sites        Listening
                                                                                        Review



What do we want to
   accomplish?




 (c)StartYourDoc.com                                                 22
The Chain of Interest

              Who do we want to join in our conversations?




                                                                                                     Measure &
                       Goals
                           S       Strategy        Message                Sites          Listening
                                                                                                       Review



What do we want to
                                   Where are our passionate people spending time?
   accomplish?




 (c)StartYourDoc.com                                                                22
The Chain of Interest

              Who do we want to join in our conversations?       What do they want to hear/ learn/ share? Why?




                                                                                                     Measure &
                       Goals
                           S       Strategy        Message                Sites          Listening
                                                                                                       Review



What do we want to
                                   Where are our passionate people spending time?
   accomplish?




 (c)StartYourDoc.com                                                                22
The Chain of Interest

              Who do we want to join in our conversations?       What do they want to hear/ learn/ share? Why?




                                                                                                     Measure &
                       Goals
                           S       Strategy        Message                Sites          Listening
                                                                                                       Review



What do we want to
                                   Where are our passionate people spending time?             How do we know if we’re connecting?
   accomplish?




 (c)StartYourDoc.com                                                                22
The Chain of Interest

              Who do we want to join in our conversations?       What do they want to hear/ learn/ share? Why?




                       Goals
                           S       Strategy        Message                Sites          Listening
                                                                                                     Measure &
                                                                                                       Review                Success !
What do we want to
                                   Where are our passionate people spending time?             How do we know if we’re connecting?
   accomplish?




 (c)StartYourDoc.com                                                                22
The Big Dogs

 1 Twitter
 2 Facebook
 3 LinkedIn
 4 Others: Blogs, YouTube, Flickr, Google+, Wikipedia
Why Twitter?


    (You can break the old rules.)   Text




(c)StartYourDoc.com
Why Twitter?

                                          “Twitter is a conversation.
    (You can break the old rules.)
                                     It’s truly what I love about it.”
                                        Text




                                                ~ Scott Stratten, Unmarketing
                                                                @unmarketing




(c)StartYourDoc.com
T.W.E.E.T. -

             Target
.   Text
      Text   Write
             Engage
             Explore
             Track
Editing Activity:


.                       Text
                          Text




    How to write
    to get your
    message shared
The Big Dogs

 1 Twitter
 2 Facebook
 3 LinkedIn
 4 Others: Blogs, YouTube, Flickr, Google+, Wikipedia
Why Facebook?


       Personal Time



Work
Time
Why Facebook?
                       ‣   750 million people
                       ‣Personal focus, more
       Personal Time   conversational
                       ‣   More at play, some at work
                       ‣Casual, informal, personal,
                       entertainment
Work
Time                   ‣By far the largest reach in Us
                       and globally
What are people
doing
on Facebook?
                     Text
                       Text




Be part of what
people like to do.
Great Facebook Example:
   (RED)


                                   Text
https://www.facebook.com/joinred
The Big Dogs

 1 Twitter
 2 Facebook
 3 LinkedIn
 4 Others: Blogs, YouTube, Flickr, Google+, Wikipedia
Why LinkedIn?

Work Time


            Personal
            Time
Why LinkedIn?

                       ‣   125 million people
Work Time
                       ‣   Business focus, contacts
                       ‣   More at work, some at play
                       ‣   Less casual
            Personal
                       ‣Demographics skew to more
            Time       educated, wealthier
LinkedIn Tips
       • Complete Your Profile
       • Make Connections
       • Join LinkedIn Groups
       • Connect with Experts
       • Use Status Updates
       • Encourage Your Staff to Create 100% Complete
         Profiles
       • Create a Company Page at No Cost
       • Create Groups at No Cost
LinkedIn Tips
       • Complete Your Profile
       • Make Connections
       • Join LinkedIn Groups
       • Connect with Experts
       • Use Status Updates
       • Encourage Your Staff to Create 100% Complete
         Profiles
       • Create a Company Page at No Cost
       • Create Groups at No Cost
The Big Dogs

 1 Twitter
 2 Facebook
 3 LinkedIn
 4 Others: Blogs, YouTube, Flickr, Google+, Wikipedia
Where else?
Where else?
              Keep in mind that Content is
              King...

              Be everywhere people spend
              time, and tailor messaging to the
              audience there:

              Your site / blog
              YouTube
              Flickr
              Google+
              Wikipedia
              Quora
Ways to Keep the
Conversations
Flowing




(c)StartYourDoc.com   24
Ways to Keep the
Conversations
Flowing
                         Tools to schedule, listen & measure
                          (i.e. Hootesuite; Radian 6, Vitrue)

                                      Tagging
                      (#hashtags on Twitter, names & orgs on FB,
                                    Groups on LI)


                                Guage your progress
                                 (Klout, feedback)

(c)StartYourDoc.com                           24
A Quick Summary




.          Text
             Text
Like a
conversation...




(c)StartYourDoc.com   28
Like a
conversation...
                                                       Listening



                The focus
                & the goal       Creates

            is Passionate Fans




                                                Sha




                                                                       g
                                                                     gin
                                                 rin




                                                                      ga
                                                  g




                                                                   En
(c)StartYourDoc.com                        28
Like a
conversation...
                                             Listening



                The focus
                & the goal
            is Passionate Fans




                                      Sha




                                                             g
                                                           gin
                                       rin




                                                            ga
                                        g




                                                         En
(c)StartYourDoc.com              28
Excellent Site Examples
http://www.charitywater.org
http://livestrong.org
http://invisiblepeople.tv     Text


http://liveunited.org
http://urm.org

http://www.youtube.com/
charitywaterthanks

(c)StartYourDoc.com           30
Tutorials, Lists, &
Resources
http://www.youtube.com/charitywaterthanks
http://tinyurl.com/3q52php - LinkedIn Tips from Bryan Breckenridge
http://www.youtube.com/watch?feature=player_embedded&v=nP9FyY9BFM8 Claire Diaz-Ortiz of Twitter “Twitter for Good” trailer
http://adage.com/article/adagestat/demographics-facebook-linkedin-myspace-twitter/227569/
http://www.rossmcculloch.com/10-must-read-facebook-resources-for-non-profi
                                                             Text


https://www.facebook.com/nonprofits
http://Hope140.org
http://learn.linkedin.com/nonprofits/
http://www.youtube.com/nonprofits
http://www.bethkanter.org/wikipedia/

http://sparked.com
http://catchafire.org
http://taprootfoundation.org
http://www.socialbrite.org/2011/04/08/10-rules-for-how-nonprofits-should-use-twitter/
http://socialmediatoday.com/leo-widrich/371186/10-top-twitter-tools-suggested-pros

http://charityideasblog.com/2010/11/03/how-to-set-up-twitter-in-3-minutes/
http://huffingtonpost.com/amy-neumann
 (c)StartYourDoc.com                                                    30
Useful Content Sites

http://www.huffingtonpost.com/impact/
http://www.fastcompany.com/topics/ethonomics   Text


http://bethkanter.org
http://mashable.com/social-good/
http://charityideasblog.com/
http://soc-impact.com
http://socialbrite.org
http://klout.com




 (c)StartYourDoc.com                           30
Thank you!

Social | Impact
http://soc-impact.com



                                   Amy Neumann
                                  310-729-9888
                             amy@soc-impact.com

                        http;//charityideasblog.com
                           http://amyneumann.com
Thank you!

Social | Impact
http://soc-impact.com



                                   Amy Neumann
                                  310-729-9888
                             amy@soc-impact.com

                        http;//charityideasblog.com
                           http://amyneumann.com
Social Media for Social Good
Social Media for Social Good
Social Media for Social Good

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Social Media for Social Good

  • 1. Social Media for Collective Impact Amy Neumann Social | Impact Consulting, LLC amy@soc-impact.com | 310-729-9888 | http://soc-impact.com October 2011 | ASU Collective Impact - Sustainability Conference
  • 2. Agenda Highlights What is the current social media landscape? Why is social media important for collective impact? Text Who, what, when, where, why & how: Twitter Facebook LinkedIn Other great sites and tools (c)StartYourDoc.com 30
  • 3. So why is social media important? “Luck is quite predictable. If you want more luck, Tex That’s what social media is. Be where take more chances. Be more active. Show up more people are, when they are, with the often.” message they want. ~ Brian Tracy t On a phone...a computer...a tablet...at work, at home, anywhere... We all tend to like certain things. We like to be entertained, to learn, to save time, to save money, to be ahead of the pack, to feel inspired, to help others, to grow. So how does your strategy fit into the humanness of marketing? (c)StartYourDoc.com 29
  • 4. What are we doing Text online? Text Text
  • 5. Tex Where are we spending our time? t Other Platforms Blogging (WP, Tumblr, site) Text YouTube Text Flickr Google+ Slideshare Wikipedia Quora Niche
  • 6. It’s everybody . Text Text
  • 7. People like to do good. Text
  • 9. What works? Hint: not broadcasting... Listen -- Learn ---Share -- Respond Twitter Facebook S YouTube, LinkedIn Flickr, Blogs, Tools
  • 10. What works? Hint: not broadcasting... Listen -- Learn ---Share -- Respond What works well: ‣ Listen Twitter Facebook ‣ Learn ‣ Share S ‣ Respond YouTube, LinkedIn Flickr, Blogs, Tools
  • 11. The Chain of Interest (c)StartYourDoc.com 22
  • 12. The Chain of Interest Measure & Goals S Strategy Message Sites Listening Review (c)StartYourDoc.com 22
  • 13. The Chain of Interest Measure & Goals S Strategy Message Sites Listening Review What do we want to accomplish? (c)StartYourDoc.com 22
  • 14. The Chain of Interest Who do we want to join in our conversations? Measure & Goals S Strategy Message Sites Listening Review What do we want to accomplish? (c)StartYourDoc.com 22
  • 15. The Chain of Interest Who do we want to join in our conversations? Measure & Goals S Strategy Message Sites Listening Review What do we want to Where are our passionate people spending time? accomplish? (c)StartYourDoc.com 22
  • 16. The Chain of Interest Who do we want to join in our conversations? What do they want to hear/ learn/ share? Why? Measure & Goals S Strategy Message Sites Listening Review What do we want to Where are our passionate people spending time? accomplish? (c)StartYourDoc.com 22
  • 17. The Chain of Interest Who do we want to join in our conversations? What do they want to hear/ learn/ share? Why? Measure & Goals S Strategy Message Sites Listening Review What do we want to Where are our passionate people spending time? How do we know if we’re connecting? accomplish? (c)StartYourDoc.com 22
  • 18. The Chain of Interest Who do we want to join in our conversations? What do they want to hear/ learn/ share? Why? Goals S Strategy Message Sites Listening Measure & Review Success ! What do we want to Where are our passionate people spending time? How do we know if we’re connecting? accomplish? (c)StartYourDoc.com 22
  • 19. The Big Dogs 1 Twitter 2 Facebook 3 LinkedIn 4 Others: Blogs, YouTube, Flickr, Google+, Wikipedia
  • 20. Why Twitter? (You can break the old rules.) Text (c)StartYourDoc.com
  • 21. Why Twitter? “Twitter is a conversation. (You can break the old rules.) It’s truly what I love about it.” Text ~ Scott Stratten, Unmarketing @unmarketing (c)StartYourDoc.com
  • 22. T.W.E.E.T. - Target . Text Text Write Engage Explore Track
  • 23. Editing Activity: . Text Text How to write to get your message shared
  • 24. The Big Dogs 1 Twitter 2 Facebook 3 LinkedIn 4 Others: Blogs, YouTube, Flickr, Google+, Wikipedia
  • 25. Why Facebook? Personal Time Work Time
  • 26. Why Facebook? ‣ 750 million people ‣Personal focus, more Personal Time conversational ‣ More at play, some at work ‣Casual, informal, personal, entertainment Work Time ‣By far the largest reach in Us and globally
  • 27. What are people doing on Facebook? Text Text Be part of what people like to do.
  • 28. Great Facebook Example: (RED) Text https://www.facebook.com/joinred
  • 29. The Big Dogs 1 Twitter 2 Facebook 3 LinkedIn 4 Others: Blogs, YouTube, Flickr, Google+, Wikipedia
  • 30. Why LinkedIn? Work Time Personal Time
  • 31. Why LinkedIn? ‣ 125 million people Work Time ‣ Business focus, contacts ‣ More at work, some at play ‣ Less casual Personal ‣Demographics skew to more Time educated, wealthier
  • 32. LinkedIn Tips • Complete Your Profile • Make Connections • Join LinkedIn Groups • Connect with Experts • Use Status Updates • Encourage Your Staff to Create 100% Complete Profiles • Create a Company Page at No Cost • Create Groups at No Cost
  • 33. LinkedIn Tips • Complete Your Profile • Make Connections • Join LinkedIn Groups • Connect with Experts • Use Status Updates • Encourage Your Staff to Create 100% Complete Profiles • Create a Company Page at No Cost • Create Groups at No Cost
  • 34. The Big Dogs 1 Twitter 2 Facebook 3 LinkedIn 4 Others: Blogs, YouTube, Flickr, Google+, Wikipedia
  • 36. Where else? Keep in mind that Content is King... Be everywhere people spend time, and tailor messaging to the audience there: Your site / blog YouTube Flickr Google+ Wikipedia Quora
  • 37. Ways to Keep the Conversations Flowing (c)StartYourDoc.com 24
  • 38. Ways to Keep the Conversations Flowing Tools to schedule, listen & measure (i.e. Hootesuite; Radian 6, Vitrue) Tagging (#hashtags on Twitter, names & orgs on FB, Groups on LI) Guage your progress (Klout, feedback) (c)StartYourDoc.com 24
  • 39. A Quick Summary . Text Text
  • 41. Like a conversation... Listening The focus & the goal Creates is Passionate Fans Sha g gin rin ga g En (c)StartYourDoc.com 28
  • 42. Like a conversation... Listening The focus & the goal is Passionate Fans Sha g gin rin ga g En (c)StartYourDoc.com 28
  • 43. Excellent Site Examples http://www.charitywater.org http://livestrong.org http://invisiblepeople.tv Text http://liveunited.org http://urm.org http://www.youtube.com/ charitywaterthanks (c)StartYourDoc.com 30
  • 44. Tutorials, Lists, & Resources http://www.youtube.com/charitywaterthanks http://tinyurl.com/3q52php - LinkedIn Tips from Bryan Breckenridge http://www.youtube.com/watch?feature=player_embedded&v=nP9FyY9BFM8 Claire Diaz-Ortiz of Twitter “Twitter for Good” trailer http://adage.com/article/adagestat/demographics-facebook-linkedin-myspace-twitter/227569/ http://www.rossmcculloch.com/10-must-read-facebook-resources-for-non-profi Text https://www.facebook.com/nonprofits http://Hope140.org http://learn.linkedin.com/nonprofits/ http://www.youtube.com/nonprofits http://www.bethkanter.org/wikipedia/ http://sparked.com http://catchafire.org http://taprootfoundation.org http://www.socialbrite.org/2011/04/08/10-rules-for-how-nonprofits-should-use-twitter/ http://socialmediatoday.com/leo-widrich/371186/10-top-twitter-tools-suggested-pros http://charityideasblog.com/2010/11/03/how-to-set-up-twitter-in-3-minutes/ http://huffingtonpost.com/amy-neumann (c)StartYourDoc.com 30
  • 45. Useful Content Sites http://www.huffingtonpost.com/impact/ http://www.fastcompany.com/topics/ethonomics Text http://bethkanter.org http://mashable.com/social-good/ http://charityideasblog.com/ http://soc-impact.com http://socialbrite.org http://klout.com (c)StartYourDoc.com 30
  • 46. Thank you! Social | Impact http://soc-impact.com Amy Neumann 310-729-9888 amy@soc-impact.com http;//charityideasblog.com http://amyneumann.com
  • 47. Thank you! Social | Impact http://soc-impact.com Amy Neumann 310-729-9888 amy@soc-impact.com http;//charityideasblog.com http://amyneumann.com

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