articles

1. Managing Multicultural
Teams
SUBMITTED BY AMITA. C.BHALERAO

2. INTRODUCTION
• Team comes from difference backgrounds could face many problems
•Communication
•Culture difference
•Conflict over Delivery date
•Wrong strategy by manager
•Multicultural teams

3. Challenges
o Different style of communication
Categories
•Direct versus indirect communication
•Trouble with accents and fluency
•Differing attitudes toward hierarchy and authority
•Conflicting norms for decision making

4. Direct versus indirect communication
Western cultures typically direct and explicit
Non-westerner has indirect communication
Example- an American manager

5. Trouble with accents and fluency
Misunderstanding or deep frustration may occur because of non-native speakers accents
Lack of fluency
EXAMPLE-AN LATIN AMERICAN

6. Differing attitudes toward hierarchy and
authority
They would have flat structure but each one would be treated differently
Defer in higher status team members
Same culture

7. Conflicting norms for decision making
Quick decision making
Analysis beforehand

8. Four strategies
ADAPATION- Acknowledging cultural gaps openly working around them
STRUCTURAL INTERVENTION-changing the shape of the team
MANAGERIAL INTERVENTION- Setting norms early or bringing in a higher-level manager
EXIT-Removing a team member when other options have failed