E-GOVERNANCE_Odisha Gov

1. Department
of
Electronics
&
Information
Technology
Government
of
Odisha,
Bhubaneswar
www.odisha.gov.in
1
e-Governance

2. Department
of
Electronics
&
Information
Technology
Government
of
Odisha,
Bhubaneswar
www.odisha.gov.in
2

3. Department
of
Electronics
&
Information
Technology
Government
of
Odisha,
Bhubaneswar
www.odisha.gov.in
3

4. Department
of
Electronics
&
Information
Technology
Government
of
Odisha,
Bhubaneswar
www.odisha.gov.in
4
Improving Service Delivery
 Air of Mystification about
procedures
 Long Queues at delivery points
 Multiple Visits to Government
Offices
 Outcome is in Suspense
 Gatekeepers at every turn
 Poor Quality of Service
 Service is a Mercy - not a Right
 Too many Intermediaries,
Shortcuts
 Exception is the rule!

5. Department
of
Electronics
&
Information
Technology
Government
of
Odisha,
Bhubaneswar
www.odisha.gov.in
5
Lord Ganesha—the remover of all obstacles
 The ubiquitous mouse is
refered as the vehicle of
Lord Ganesha—the
remover of all obstacles.
 Today its Pentium-
powered avatar reigns
supreme in the hands of
an increasingly e-literate
janata

6. Department
of
Electronics
&
Information
Technology
Government
of
Odisha,
Bhubaneswar
www.odisha.gov.in
6
Transformation potential of e Governance where…
 One click is deemed good
enough to cut the much-
dreaded Indian red-tape to
shreds.
 Another one takes the wind
out of all those touts
hanging around public
offices.
 Public accountability and
responsive services seem
suddenly just a blip way.

7. Department
of
Electronics
&
Information
Technology
Government
of
Odisha,
Bhubaneswar
www.odisha.gov.in
7
1.25 billion people
70% rural
Multi-lingual – 22 Official Languages
Multi religious
Multi-ethnic
Federal Structure
36 States & Union Territories
600,000+ villages
Multi-party
Multi-tiered democracy
240,000+ Local Bodies
Challenges

8. Department
of
Electronics
&
Information
Technology
Government
of
Odisha,
Bhubaneswar
www.odisha.gov.in
8
Technology as an enabler in Government reforms
 ICTs have been an integral part of many public sector reform agendas and
have helped governments successfully in:
 Increasing convenience to the citizens in availing government services
 Increasing speed and quality of service delivery
 citizen empowerment through access to information and transparency in
service delivery
 Reduce corruption
 Cost reduction and revenue growth for government
 Improve compliance with government regulations…..
e-Governance uses
Technology as a tool
for reforming
government

9. Department
of
Electronics
&
Information
Technology
Government
of
Odisha,
Bhubaneswar
www.odisha.gov.in
9
What is NOT e-Governance ?
e-Governance is not about ‘e’
but about governance !
e-Governance is not about computers & Websites
but about citizens & businesses!
e-Governance is not about translating processes
but about transforming processes !

10. Department
of
Electronics
&
Information
Technology
Government
of
Odisha,
Bhubaneswar
www.odisha.gov.in
10
Process
People
Technology
Resources
Four Pillars
Transparency Efficiency
Accountability
Front End – Citizens interact with Government
Back End – Working within Government
4 Key Questions to be Addressed
WHAT do we want to Achieve ?
HOW do we want to Implement ?
WITH WHAT resources ?
WHO will be responsible ?
Government Transformation
Citizens
|
Businesses
|
Government
|
Others
Responsiveness
Governance G-Governance e-Government e-Governance
Participation Connected

11. Department
of
Electronics
&
Information
Technology
Government
of
Odisha,
Bhubaneswar
www.odisha.gov.in
11
Proportion of PPT in a computerization project
25%
15%
60%
Process People Technology

12. Department
of
Electronics
&
Information
Technology
Government
of
Odisha,
Bhubaneswar
www.odisha.gov.in
12
Proportion of PPT(L!) in an
e-governance project
35%
40%
20%
5%
Process People Technology Luck

13. Department
of
Electronics
&
Information
Technology
Government
of
Odisha,
Bhubaneswar
www.odisha.gov.in
13

14. Department
of
Electronics
&
Information
Technology
Government
of
Odisha,
Bhubaneswar
www.odisha.gov.in
14
Success & Failure Rate
35 % of eGov projects are total failures
 Initiatives not implemented
 Initiatives abandoned immediately
50% of eGov projects are partial failures
 Main stated goals not achieved
 Initial success but failure after an year
 Success for one group but failure for others
15% of eGov projects are successes
 All stakeholders benefited
 No adverse results
Most Failures ar
rooted in
improper
Project Developm
&
Project Managem
We need an
effective
institutional mec
to improve
Success Rat

15. Department
of
Electronics
&
Information
Technology
Government
of
Odisha,
Bhubaneswar
www.odisha.gov.in
15
The Challenges
•Lack of Process Models
•Status Quo-ism
•Poor Legal Frameworks
•Complex Procurement
1 PROCESS
•Lack of Political Will
•Official Apathy
•Shortage of Champions
•Lack of Skills in Govt
2 PEOPLE
•Lack of Architectures
•Lack of Standards
•Poor Communication
Infrastructure
•Hardware-approach
3TECHNOLGY
•Budget Constraints
•Disinterest of Pvt Sector
•Lack Project Mgt Skills
4RESOURCES

16. Department
of
Electronics
&
Information
Technology
Government
of
Odisha,
Bhubaneswar
www.odisha.gov.in
16
National e-Governance Plan(NeGP)

17. Department
of
Electronics
&
Information
Technology
Government
of
Odisha,
Bhubaneswar
www.odisha.gov.in
17
NeGP VISION
“Make all Government services accessible
to the common man in his locality
through Common Service delivery outlets
and ensure efficiency, transparency & reliability
of such services
at affordable costs to realise the basic needs of
the common man.”

18. Department
of
Electronics
&
Information
Technology
Government
of
Odisha,
Bhubaneswar
www.odisha.gov.in
18
Service Delivery Platform
State Data Centre
State Portal
Mission Mode Projects
SHQ
Collector’s
Office
Tehsil / Taluks
Registration
Transport
Revenue
Municipalities
State
District
s
Blocks
PRIs
CSC
CSC
CSC
SWAN
Internet
Information
List Services
List Offices
List e-Forms
Standards based
Message Routing, Authenticatio
Guaranteed Delivery & Transaction
Time-stamping & Status Trackin
…
e-Forms/ m-Forms
UID Payment Gateway
Call Centre
..
MSDG
SSDG/NSDG
..

19. Department
of
Electronics
&
Information
Technology
Government
of
Odisha,
Bhubaneswar
www.odisha.gov.in
19
Land
Records
Road
Transport Police
Land
Regn
Treasuries
Comrl
Taxes
Agriculture
Gram
Pts
Munici
palities
Employment
Exchanges
Civil
Supplies
Education
Income
Tax
Passport
Visa
MCA21
Insurance Banking
National
ID
Central
Excise
Pensions
GIS e-Posts
Common
Service
Centres
Gateway
e-Procure
e-Office
eBiz
EDI
e-Courts
India
Portal
Core
Policies
Blueprint of NeGP

20. Department
of
Electronics
&
Information
Technology
Government
of
Odisha,
Bhubaneswar
www.odisha.gov.in
20
By E&IT Dept
• Common Infrastructure (SWAN, SDC, CSCs, State Portal & State
Service Delivery Gateway)
• State e-Mission Team to help Departments in developing backend
projects
• Requisite Capacity Building support
By Each
Department
• Identify services & define service levels
• Set-up Project e-Mission Team with help of SeMT
• Simplify and re-engineer processes
• Provide access to services through CSCs, etc.
• Explore integration of services with other Depts.
NeGP Strategy

21. Department
of
Electronics
&
Information
Technology
Government
of
Odisha,
Bhubaneswar
www.odisha.gov.in
21
Core Infra & Shared Front-end
Core Secure Infrastructure
 State Wide Area Network
 State Data Centre
 State Service Delivery Gateway
Shared front-end service access
providers
 Common Service Centres (through SCAs)
 State Portal (with eForms)

22. Department
of
Electronics
&
Information
Technology
Government
of
Odisha,
Bhubaneswar
www.odisha.gov.in
22
Digital India

23. Department
of
Electronics
&
Information
Technology
Government
of
Odisha,
Bhubaneswar
www.odisha.gov.in
23
 The focus is on being transformative – to realize IT + IT = IT
 It is an Umbrella Programme – covering many departments.
 It weaves together a large number of ideas and thoughts into a single,
comprehensive vision so that each of them is seen as part of a larger goal.
 Each individual element stands on its own. But is also part of the larger
picture.
 It is coordinated by DeitY, implemented by the entire government.
 The weaving together makes the Mission transformative in totality
 The Programme:
 Pulls together many existing schemes.
 These schemes will be restructured and re-focused.
 They will be implemented in a synchronized manner.
 Many elements are only process improvements with minimal cost.
 The common branding of programmes as Digital India highlights their
transformative impact.
What is Digital India?

24. Department
of
Electronics
&
Information
Technology
Government
of
Odisha,
Bhubaneswar
www.odisha.gov.in
24
Centered on 3 Key Areas
 Digital Infrastructure as a Utility to Every Citizen
 Governance & Services on Demand
 Digital Empowerment of Citizens
Vision of Digital India

25. Department
of
Electronics
&
Information
Technology
Government
of
Odisha,
Bhubaneswar
www.odisha.gov.in
25
Digital India
High speed internet as a core utility
Cradle to grave digital identity -unique,
lifelong, online, authenticable
Mobile phone & Bank account enabling
participation in digital & financial space
Easy access to a Common Service Centre
Shareable private space on a public cloud
Safe and secure Cyber-space
Vision Area 1: Infrastructure as a Utility to
Every Citizen

26. Department
of
Electronics
&
Information
Technology
Government
of
Odisha,
Bhubaneswar
www.odisha.gov.in
26
Digital India
Vision Area 2: Governance & Services On
Demand
 Seamlessly integrated across departments or
jurisdictions
 Services available in real time from online &mobile
platform
 All citizen entitlements to be available on the cloud
 Services digitally transformed for improving Ease of
Doing Business
 Making financial transactions electronic &
cashless
 Leveraging GIS for decision support systems &
development

27. Department
of
Electronics
&
Information
Technology
Government
of
Odisha,
Bhubaneswar
www.odisha.gov.in
27
Digital India
Vision Area 3: Digital Empowerment of
Citizens
 Universal Digital Literacy
 Universally accessible digital resources
 All documents/ certificates to be available on cloud
 Availability of digital resources / services in Indian
languages
 Collaborative digital platforms for participative
governance
 Portability of all entitlements through cloud

28. Department
of
Electronics
&
Information
Technology
Government
of
Odisha,
Bhubaneswar
www.odisha.gov.in
28
Nine Pillars of Digital India
1. Broadband
Highways
2. Universal
Access to
Phones
3. Public Internet
Access
Programme
4. E-Governance –
Reforming
government through
Technology
5. eKranti –
Electronic delivery
of services
6. Information for
All
Electronics Manufacturing
7. Electronics
Manufacturing –
Target NET ZERO
Imports
8. IT for Jobs
9. Early Harvest
Programmes

29. Department
of
Electronics
&
Information
Technology
Government
of
Odisha,
Bhubaneswar
www.odisha.gov.in
29
Challenges & Changes Needed
 Program on this scale never conceived
 Each Pillar/program has own challenges
 Human Resource Issues
 NIC - not equipped for a fraction of this task (obsolesce) - needs revamping &
restructuring
 DeitY – needs program managers – at least 4 more officers at senior levels
 Ministries – Need a Chief Information Officer / Chief Technology Officer
(CIO/CTO)
 Could begin with CIOs 10 major Ministries
 Can be anyone – from within or outside government
 To be patterned as AS & FAs – dual reporting
 Financial Resource Issues
 Mostly structured around ongoing programs : Better focus, need some restructuring
 Some others are process improvements or better utilisation of resources
 A few new programs may be needed – particularly in Electronics manufacturing and
Skill Development
 Coordination Issues
 Program covers many other departments
 Need commitment and effort
 Leadership and support critical for success

30. Department
of
Electronics
&
Information
Technology
Government
of
Odisha,
Bhubaneswar
www.odisha.gov.in
30
Digital Odisha

31. Department
of
Electronics
&
Information
Technology
Government
of
Odisha,
Bhubaneswar
www.odisha.gov.in
31
e-Governance
with Robust IT
Infrastructure
IT Promotion,
Industry
Facilitation and
Investment
Skill
Development,
Training and
Innovation
Verticals of E&IT Department

32. Department
of
Electronics
&
Information
Technology
Government
of
Odisha,
Bhubaneswar
www.odisha.gov.in
32
Enabling e-Governance in State
Implementation of Digital India Programme to improve
service delivery.
Implementation of NeGP 2.0 (e-Kranti) by revamping all
Mission Mode Projects (MMPs) including State Service
Delivery Gateway (SSDG) project.
Utilisation of 2% of plan budget for e-Governance
services by all Dept as per provision of ICT Policy 2014
Development of web applications for the services notified
under Right to Public Service Delivery Act.
Promoting Mobile Apps & Mobile Governance for G2C
services through Mobiles. Use of Social Media in
Governance. Mobile Odisha App launched.
Strengthening the Common Services Centres(CSC 2.0)

33. Department
of
Electronics
&
Information
Technology
Government
of
Odisha,
Bhubaneswar
www.odisha.gov.in
33
Robust IT Infrastructure for e-Governance
Establishing Bharatnet (NoFN) end to end Network from
District to each GP with 100 Mbps, as a National Broadband
Infrastructure for broadband services at village & Household
level. State to select one model out of three (CPSU-led,
State-led, Private-led) in two weeks for its implementation.
Expansion of existing State Data Centre and to set up one
more Data Centre on PPP Mode (for Govt. & PSUs) in 2
acres of land.
Connecting all Govt Offices under Horizontal Connectivity of
SWAN Project.
Internet on Demand with City WiFi
Strengthening NKN upto District level and VC facility upto
GP level.

34. Department
of
Electronics
&
Information
Technology
Government
of
Odisha,
Bhubaneswar
www.odisha.gov.in
34
Existing e-Governance Initiatives of
Odisha

35. Department
of
Electronics
&
Information
Technology
Government
of
Odisha,
Bhubaneswar
www.odisha.gov.in
35
e-Registration:
 The Department of Revenue and Disaster Management appreciates the
importance of e-Governance and has undertaken e-dhaRani, a comprehensive
project of computerization of all 182 Registration offices across the state. A
significant capacity in terms of physical and technology infrastructure has been
built to implement e-dhaRani in a competent manner, with a holistic perspective
and with speed. e-dhaRani was launched on 4th January 2010.

36. Department
of
Electronics
&
Information
Technology
Government
of
Odisha,
Bhubaneswar
www.odisha.gov.in
36
e-Registration:
 The project is designed and implemented to achieve IT enablement of complete
workflow of a Sub- Registrar Office in Odisha. This web based application is
designed & developed to enhance the productivity of department by reducing
inherent delays in registering a deed.
 e-Registration is successfully operationalized across all 177 Sub Registrar Offices
in the State. The PPP project with Capital Expenditure of Rs 28 Crores and
Operational Expenditure of approx Rs 35 Crores is widely perceived as the role
model for implementing similar projects across the country.
 A team of 400 plus resources deployed across 177 locations is responsible for
smooth operationalization of the project.
Objective of e-Registration:
 Secure, error-free and simple registration process.
 Transparency and accountability in registration of deeds.
 Issue of Encumbrance Certificates in one visit/online.
 Providing the Certified copy of documents in one visit/online.
 Automated property valuation based on benchmark valuation configuration.

37. Department
of
Electronics
&
Information
Technology
Government
of
Odisha,
Bhubaneswar
www.odisha.gov.in
37
Features of e-Registration Application:
 Centralized and Web based application software encompassing all 64 kinds of
deeds.
 All types of deed registration facility as per the Registration Act and Rules.
 Automatic Valuation through Benchmark Valuation Configuration.
 Integration with Land Records.
 Biometric based authentication for login.
 Capturing Biometric / capturing photograph & matching thereafter.
 Data Archival in compressed format.
 Integration of Deed with Agreement and Power of Attorney.
 Important Checks like SC/ST Land Sale, under valuation, workflow management
etc.
 Generation of Various online queries and reports.
 Issue of EC and CC.

38. Department
of
Electronics
&
Information
Technology
Government
of
Odisha,
Bhubaneswar
www.odisha.gov.in
38
Key Features of e-dhaRani:
 Benchmark Valuation configuration of more than 5 crore plots & automated
property valuation.
 Capturing of Digital Photo and Biometric Fingerprints of parties (executants &
claimants) and identifier
 Maintenance of all records in integrated digital form in a central repository – First
time in the Country.
 SMS Intimation.
 Capacity Building of Govt. Employees.
 Digitization of Legacy Records (Registered Deeds) of last 14 Years.
 STQC Certification for Security.
 Issuance of online Certified Copy of registered documents & Encumbrance
Certificates.
 Automated Transmission of Form No- 3 from DSR/SR to concerned Tahasil office
for initiation of Mutation cases.

39. Department
of
Electronics
&
Information
Technology
Government
of
Odisha,
Bhubaneswar
www.odisha.gov.in
39
SAMS:
 Student Academic Management System (SAMS) is an integrated academic
management System provides a common platform for all college admissions
across the State through e-Admission and several services to students in the
colleges after admission also through e-Administration for last six years in a self
sustainable mode.
 SAMS covers all Junior colleges ranging to 1454 located in 30 Districts of the State
covering all Subdivisions (58) and all other Block HQs. It also includes 705 Degree
colleges of the state for +3 admissions..
 SAMS had received Gold category award in 16th National e-Gov conference ‘2013
CSI-Nihilent Award in 2014 and also in this Express event.

40. Department
of
Electronics
&
Information
Technology
Government
of
Odisha,
Bhubaneswar
www.odisha.gov.in
40
OSWAS:
 Odisha Secretariat Workflow Automation System (OSWAS) Application is an
intranet solution which is deployed in an integrated manner across all the
departments of the Secretariat including offices outside the Sachivalaya Building.
 OSWAS intended to automate the work flow of the Government departments and
the application is having facilities of creation, movement, tracking and closure of
files of various department including CMO.
 Odisha State Secretariat comprises of 39 Departments and there are
approximately 4000 users including officers, middle level staff and other ministerial
staff.

41. Department
of
Electronics
&
Information
Technology
Government
of
Odisha,
Bhubaneswar
www.odisha.gov.in
41
e- District
 Odisha was identified as one of the 16 pilot States
 Ganjam & Mayurbhanj were taken as the pilot districts
 Implementation of the project started in January-2010
 e-District Application went live successfully on 5th
September 2011 in Ganjam and on 18th December 2011 in
Mayurbhanj.
 Manual issuance of certificates in these pilot Districts has
been stopped since June-2012

42. Department
of
Electronics
&
Information
Technology
Government
of
Odisha,
Bhubaneswar
www.odisha.gov.in
42
1D
Barcode
2D
Barcode
Digital
Signature
Security Note
Photograp
h
Sample Certificate Copy

43. Department
of
Electronics
&
Information
Technology
Government
of
Odisha,
Bhubaneswar
www.odisha.gov.in
43
Process Flow
Citizen
Goes to Kiosk,
establishes
identity & makes
service request
Kiosk
Operator
Logs into e-District
portal Fills up online
form , & forwards it to
the concerned
authority
Application Filing
DA
Logs into e-District
portal, views the
application, gives
his/her remarks and
forwards to Tahsildar
Tahsildar
Logs into e-District portal,
views the application and
remarks of DA and forwards
to RI,. After getting report
from RI, approves /rejects
using Digital Signature
RI
Logs into e-District
portal, verifies the
application, gives
his/her remarks and
sends back the
application to Tahsildar
Processing
Kiosk Operator
Logs into e-District portal,
retrieves the digitally
signed document, prints it
and handover to citizen
Delivery

44. Department
of
Electronics
&
Information
Technology
Government
of
Odisha,
Bhubaneswar
www.odisha.gov.in
44
 The certificates are issued using Digital Signature of the
officer
 It has 1D bar code and 2D bar code security features.
 Real-time update through SMS to citizen
 After the certificate is issued, the information regarding
issue of certificate is hosted in the website for public view
 One time capture of applicant’s information (Unique
Applicant ID); many time use
 Biometric Login for officials
 FIFO principle used for processing applications
Security & other features of output…

45. Department
of
Electronics
&
Information
Technology
Government
of
Odisha,
Bhubaneswar
www.odisha.gov.in
45
Legal Recognition
 As per Section-4 Chapter-III of Information Technology Act-2000,
electronics records are legally recognized.
 As per Section-5 Chapter-III of Information Technology Act-2000
Legal Recognition of Digital signature is followed in e-District
Delivery Certificate
 As per Section-6 – a (1,2,3,4) of Information Technology
Amendment Act-2008, the Delivery of Certificate through
CSC/KISOK is followed in e-District.
 The draft Odisha Electronic Service Delivery Rule has been
prepared and cabinet approval will be obtained soon for smooth
rollout of all e-Governance Services

46. Department
of
Electronics
&
Information
Technology
Government
of
Odisha,
Bhubaneswar
www.odisha.gov.in
46
e-Despatch:
 The Objective of e-Despatch is to ensure instant communication of the
Government letters without making any changes to the Government rules as laid
down in the Records Manual.
 All departments of Government of Odisha is using this application and transaction
in tune of more than 1 lakh every year.
 400+ training and re-training programs for more than 20,000 Govt. employees
have been carried out from the date of project implementation.

47. Department
of
Electronics
&
Information
Technology
Government
of
Odisha,
Bhubaneswar
www.odisha.gov.in
47
i3MS:
 i3MS (Integrated Minerals and Mines Management System) is an attempt to bring
transparency to the Mining process and plug all gaps in administration to ensure
law & order and transparent business activity.
 It takes care of the issues in mining like non-unified backend support at field offices
to track instant mineral consumption, Mineral Sale value to determine Mineral
Market Value, Permitted Production vs. Actual Production etc
 The overall objective was to have an ERP system for Government where in all the
Associated Government Departments /Agencies will have a single access to
information pertaining to mining by usage of ICT.

48. Department
of
Electronics
&
Information
Technology
Government
of
Odisha,
Bhubaneswar
www.odisha.gov.in
48
iOTMS/IFMS:
 iOTMS is a comprehensive treasury management software comprising of various
sub-systems and corresponding modules to cater to the requirements of
Treasury/Sub-treasury operations, Consolidation of Accounts at Directorate of
Treasuries and Allotment distribution from various departments including Finance
Department and offices of the Controlling Officers.
 iOTMS is the proud winner of the prestigious CSI-Nihilent e-Governance Award of
Appreciation from Computer Society of India in 2010 -11

49. Department
of
Electronics
&
Information
Technology
Government
of
Odisha,
Bhubaneswar
www.odisha.gov.in
49
e-Procurement:
 E-Procurement project started in 2008.Odisha is one of the first states in the
Country with Tamil Nadu to start this initiative.
 According to the World bank, The transparency score is as high as 4.27 (out of 5)
in e-Procurement vs 0.2 in manual system.
 Proud Winner of e-India Awards and Asian Development Department.

50. Department
of
Electronics
&
Information
Technology
Government
of
Odisha,
Bhubaneswar
www.odisha.gov.in
50
e-Municipality:
 The Objective of e-Municipality is to improve the efficiency and effectiveness in the
interaction between local Government and its citizens as well as other interest
groups like NGOs, CBOs, RWAs, private sector, etc through electronic means.
 e-Municipality Project is now implemented at 45 ULBs out of 106ULBs of Odisha.
 Proud Winner of e-World Award 2011 and CSI-Nihilent Award 2013.

51. Department
of
Electronics
&
Information
Technology
Government
of
Odisha,
Bhubaneswar
www.odisha.gov.in
51

52. Department
of
Electronics
&
Information
Technology
Government
of
Odisha,
Bhubaneswar
www.odisha.gov.in
52
That’s a good sign,
sky is really the limit…